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1.9 13 Reviews

MarkaVIP Complaints Summary

3 Resolved
10 Unresolved
Our verdict: When using services from MarkaVIP with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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MarkaVIP reviews & complaints 13

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J
4:31 am EST

MarkaVIP I ordered and paid in November 2022

I have ordered and paid in November 2022 and until now did not receive my order. I have been trying to reach out for customer service but no reply from MarkaVip end other than a generic response with the same paragraph sent to me with no further information about my order, the shipping details, date of delivery, reason of delay or even a possibility of money refund!

It’s February 2023 and I still have no clue what happened to my order or if I can get my money back!

What can I do? Who can complain to?

They don’t provide any way of communication other than a phone number that doesn’t not answer calls and only replies to whatsapp with the same generic message every time.

Please help.

Desired outcome: I want my money back.

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S
3:29 am EDT

MarkaVIP Withdraw money

I withdraw my amount 1 day ago bu i did not receive my withdraw kindly approve my withdraw

Desired outcome: Plz Approve my withdraw

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Y
2:25 pm EDT

MarkaVIP Severance pay

Markavip forcefully gave notice to 100 employees in Jordan on January 2017, we were forced to sign resignation papers forfeiting our rights to severance pay with assurance we would be paid all our compensation.

I'm currently owed over 3000 JDs from severance pay to vacation balance.

Desired outcome: Pay my severance package

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Is MarkaVIP legit?

Our verdict: MarkaVIP emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with MarkaVIP.

MarkaVIP earns 27% level of Trustworthiness

Low Trust Caution: Complaints Board finds MarkaVIP with a 27% trust rating. Suggest safeguarding personal information when using.

Based on our evaluation, MarkaVIP has resolved only 23% of 13 complaints, indicating a severe lack of commitment to customer satisfaction, trustworthiness, and responsiveness. This may suggest that the company is apathetic or disinterested in addressing the opinions and concerns of its customers.

MarkaVIP protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • A long registered date for markavip.com can be seen as a positive aspect for MarkaVIP as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
  • The age of MarkaVIP's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Markavip.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • We looked up MarkaVIP and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
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A
6:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MarkaVIP nike basketball shoe

I ordered a basketball nike freak 1 shoe from marka vip, last february 11, 2020, the delivery has been delayed, and when I recieved the package last february 18, 2020, when I opened it, its just an eyeglass with small white box inside, I need a refund or I need the exact item to be delivered, im thinking that this is a scam, its a hard earned money and 492.19sr is a big money, but I do trust your company because I have two items bought before at this same site, hoping to hear from you and an immediate action should be done. I am calling your service center at around 4:20pm today but nobody is answering, and besides there is no enough time for me to talk to your call center because the delivery came late.. Thank you

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R
5:27 am EDT

MarkaVIP customer service

I am so disappointed.
I made an order since 3/030/2019 and paid with my credit card and the shipment suppose to be reach me from 1- 4 working days after payment. The amount has been deducted from my account, and then I received a call from the website (marka vip) asking me to send them a screen shot from the deduction sms and from my credit card!
I communicate again with them through the live chat and told them that it is not legal to send you a picture of my card or tell you any detail about it. But they insist that if I didn't send them the picture of the last 4 digits of my card they will cancel the shipment. Then I received an email from them asking me again to send them the screen shot for the sms (or) the first 6 digits or last 4 digits of my payment card. So, I send them a screen shot of the deduction sms and covered the card details. As it is illegal to send such information, and I asked the bank as well and advised me no to send the card picture. As no one asking for the card picture!
And after waiting for almost one week. I surprised that they call me again on 09/03/2019 telling me that they have canceled the shipment! Because I didnt send them the card picture. I told them that you said in the email the sms (or) the card, and I did send you the sms! It is not your right to cancel my shipment as I have already paid for it and deducted from my card! As she said their higher manager (sumaya) this is their procedure and they have nothing to do now. And the amount might return withen 15 working days! Which is totally not acceptable because the agreement was to receive me shipment withen 1 - 4 working days. And now they want to return the amount withen 15 working days!
Which caused me a lot of problems because I need the amount to solve my issue that they put me in!
She (sumaya) just keep to apologize without solving my problem! I told her re-ship it again and I will pay it on delivery, but she didn't reply to me. It was very very very bad experience with that website and will never deal with them again. As unfortunately I have ordered from them previously.

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T
3:54 am EST

MarkaVIP Bad experience and poor service

I bought a bag from Markavip online store and it was a Christmas present for my wife. My order arrived late and I received it only yesterday. When I opened the package I realized it was not what I paid for - absolutely wrong bag.
I contacted their customer service right away but they did not reply anything yet. No matter what their answer will be I will not order from them again. Order did not arrive on time and it was incorrect!

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S
5:43 am EDT

MarkaVIP Bad experience

My item was supposed to be delivered within 7 days, but three weeks already passed and still nothing. I tried to get some information about my order and emailed MarkaVIP support many times but there was no reply.
I'm very disappointed with the company and terrible lack of customer support.
This was definitely my first and last purchase. I do not recommend MarkaVIP.

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R
3:06 pm EDT

MarkaVIP I got only robotic responses and impossible to contact the seller

I bought the item from the company www.markavip.com in the beginning of July. The company collected money from my card within couple of hours, and it was fast. But it is mid-August already and I still haven’t received the order. I emailed them and complained about the situation, but I got only robotic response, where was written that the order would be delivered within 10-15 days. I tried to reach the seller, but this company has sent only robotic emails. Awful company.

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V
12:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MarkaVIP Unprofessional service

I ordered few items and delivery was scheduled for Monday that i waited the whole day no one called me or ether came. Next day I call myself and i ve been told an excuse that driver had a problem even though no one ever informed me so i wasted my day in waitings. My order cost while i ordered was 276 AED and when driver came it was 392 AED on what driver said you better pay this amount as he doesn't know why there is a difference! People who is working so unprofessional. I spoke to Mr. Salim over the phone and asked manager to contact me as I'm very upset, do you think any one ever contacted me...?!

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H
4:21 am EDT

MarkaVIP They still haven't returned my money back

People, be aware that the company www.markavip.com is big scam. I ordered boots from them, but these jerks provided wrong size. I already returned the shoes and asked to provide full refund, but these scammers stopped to reply suddenly. They haven’t provided any order back and no news from them. The company is horrible, so better don’t waste your money and time. And share your views about them.

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5:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MarkaVIP Bad quality products

Id like to ask about who could help me regarding my compalaint against markavip. I ordered a versace 1969 bag but when they deliver it the bag looks like fake. The stitches and the leather were ok. I have some picttures to show it. I then called markavip regarding this and what they just said was sorry, and told me that i can return the bag to them. I also asked them if i can get my money back but they said the only way i can get my money is thru their matkavip acct meaning i will have to order another item jn exchange for the bag. So i ordered another one even if im doubtful already about their products just to get my money from them. After 1 and a half month of waiting, i called them to follow up regarding my order bcoz usually itll just take 2-3 weeks for an item to arrive. They told me thag theyre working on it already and ill be receiving my order in few days. After several days i missed a call from them. Bcoz that time i was working and wasnt able to answer my phone. But they didnt call me again after that.. After 5days when j checked my markavip account, i was surprised to see that my order was already cancelled without even informing me. I called them and they told me that my order was not available bcoz the supplier send them a different item blah blah. So i insisted for the second time to just get my money back. Bcoz this is really a hassle for 2months already. But they said they cannot give the money as per their policy. Iplease help me what can i do about it. This markavip company is really a big stress and they dont even know how to deal with this kind of problem else than just saying sorry. I hope u could help me. Thank u

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RRNN
, AE
May 21, 2015 4:33 am EDT

Guys! you are not alone...There are thousands of unsatisfied customers like us, who have been conned by this company...Its unbelievable, the range of excuses they have lined up for delays...and promises they commit for delivery exceed they basic ability to spell their own names, NEVER EVER AGAIN WOULD I SHOP AT THIS ONLINE PORTAL, Iam alternatively planning to address the matter with the Consumer Courts in UAE, These guys cant be fooling people with false promises, and conning them out of the hard earned money.

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aisha24
, OM
Dec 11, 2014 1:08 am EST

I experienced the same.
I was out of town and wasn't able to answer their call and cancelled my order.
I got a Glamrock watch with alot of scartches and sent them picture, they told me I can return it back, but because of my previous experience that I have to order again and not return my money back I told them I will just keep the watch, after 5 months the inside of design of the watch fell, I sent them picture and they replied with "sorry for the inconvenience" and to just go to watch smith to fix it.
My mistake is to order another one, I ordered Givenchy reading glasses, but when they delivered it, the Givenchy glass was on a Chopard box. I am not returning it anymore because they will tell me to return it and order again. It made me think that its fake. I will never order from them again.

ComplaintsBoard
G
11:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MarkaVIP mony refund

i orderd two orders one on 26 l 06 /2012 no is [protected]
and the second on 28l06l2012 no [protected]
they already got my mony and appear in my account and they really delay so i called them to make mony refund and after long and many calles they didnt back my mony
please stopp these bad people they are thevies now it is 4 months and no thing back bad company

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10:37 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

MarkaVIP Cancelled Order Without Notice

i ordered a gold plated ring with Markavip last week. I then received a missed call from them on +[protected]. i was on a meeting at the moments that's why i cannot answer their call. i then received an email informing me that the item i ordered is on pending state and needs to be confirmed and is asking me to login on my account to check.

When i opened the my account, it shows that the item i ordered has already been cancelled without my consent. i then emailed them to inform that i don't want to cancel my order. they then replied me telling me that they have tried to contact me more than once which i believe that they are lying because i only received 1 missed call from them.

This made me really mad since i am expecting this item to be delivered to me since they deliver things after a month, which i believe is takes a long time. I will never order from this site again. their service is ridiculous and really sucks!

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M
M
monanoweir
, SA
Jun 28, 2017 3:20 am EDT

i have money until now they didnot returned it back more than 7 months what should i do ?

Y
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Yogeshnk
, US
Mar 01, 2015 3:56 pm EST

HI I would like to confirm this order [protected], still pending in my account
Thank You

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lonelyman31
, SA
Mar 10, 2014 5:38 pm EDT

i was planning to buy one of the Daniel Klein's watches but when I saw these negative comments here, my eagerness of buying the watch was lost.. I'm afraid of losing money for not receiving the item and my money back :(
that's why i'm afraid of buying online..

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dana hamd
, LB
Jan 31, 2014 5:57 am EST

hello i ordered the same bag tow times it was my fault and i want to cancel it [protected] thank u

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MarkaVIP Staff
, JO
Jan 13, 2013 8:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello gihan abd el khalik, ,
We’re sorry for any inconveniences; please provide us with your order number so we can follow up on the matter.
Thank you :)

M
M
MarkaVIP Staff
, JO
Jan 13, 2013 8:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello Vickky,
We’re sorry for any inconveniences; please provide us with your order number so we can follow up on the matter.
And the order takes this much since we deal with suppliers from USA, Turkey, and Europe. Then the order is shipped to our warehouses to be checked for quality assurance reasons, and after that to be delivered to your doorstep.
Thank you

M
M
MarkaVIP Staff
, JO
Jan 13, 2013 8:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello AhmedSaid, ,
We’re sorry for any inconveniences; please provide us with your order number so we can follow up on the matter.
Thank you :)

M
M
MarkaVIP Staff
, JO
Jan 13, 2013 8:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello shockwave_princess
We’re sorry for any inconveniences; please provide us with your order number so we can follow up on the matter.
Thank you :)

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gihan abd el khalik
, QA
Oct 17, 2012 10:57 pm EDT

i order two order i june and wait for two long months and called to return mony or get the product they call me if you want to cancell it is ok and they didnt make the refund how can we stop these thieves from dealing with people they are not resbictable at all actually doing this is sadaka because they took people mony and some body had to stopp them any suggestion we can make some thing as a group in amman please send me your e maiils until we find a good layer to have a case for these bad people
gihan_40@hotmail.com send me yours please

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Vickky
, QA
Oct 05, 2012 10:35 am EDT

I had bad experience with them as well, Markavip sucks! I ordered 3 months back but until now i didn't received the item, they always promise that it will be delivered within 7 days..

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Phone number

+966 115 202 500

Website

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