The complaint has been investigated and
resolved to the customer's satisfactionResolved Mark Mairone — Legal Services
resolved to the customer's satisfaction
was referred to Mark Mairone in a time of need. I am an unemployed, single mom with twins that have special needs/disabilities. Mr. Mairone told me he could get me a loan modification with my bank, Wells Fargo. When I first met with him in Nov 2011, I was currently in my 2nd special forbearance plan with Wells Fargo. He said he would charge me $2500 to get me a loan mod. I gave him a 1st installment in early December 2011 of $1000. I continued to make payments up to $2100 thru March 2012. Then I received a letter via US mail from Wells Fargo Attorneys that my property was to go up for foreclosure sale in 30 Days. Naturally, I flipped out!! Calling HO Counseling frantically, only to be told not to wory about it, everything was fine and they were waiting for the loan specialists to get back to them. I had finally gotten thru to my Loan Specialist myself only to find out that Mr. Mairone had placed a Cease & Desist order on my account with Wells Fargo so they were not allowed to contact me!! I knew nothing about this..On the Tues after Memorial Day Weekend, the sherriff from Bucks County came to my door @ 7:30 Am waking my family & serving me with foreclosure paperwork. To make a very long horrific story short, I ran around for 4 days collecting documentation that the bank needed to suspend the foreclosure and to place me in yet another forbaerance agreement until I hopefully become gainfully employed so that I can get a permananet Loan mod. I did venture into another plan with Wells Fargo..I have never been in foreclosure & was very upset! I asked for a refund from Mark Mairone 5 weeks ago. He agreed to give me my cash back less time & hours spent on my file and that he would pay me back in installments justl ike I paid him. I said ok..only to hear from him yesterday morning on 6/26/2012 that he was not going to give me a refund!! This dude is a fraud and a total joke..I agree with both the other ripoff file reports pertaining to how this person conducts business. I did NOT need to spend $2100 to get another forbearance plan that I had already achieved twice before on my own!! I was promised a Loan Modification and that was what I thought I was paying for!!!