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MAPFRE Insular
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MAPFRE Insular
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www.mapfre.com.ph
www.mapfre.com.ph

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2.1 11 Reviews

MAPFRE Insular Complaints Summary

3 Resolved
8 Unresolved
Our verdict: When using services from MAPFRE Insular with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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MAPFRE Insular reviews & complaints 11

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Newest MAPFRE Insular reviews & complaints

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3:26 pm EST
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MAPFRE Insular - Home insurance claim

Re my recent Claim (Exp.Ref.: V05154871) I have recently logged the above claim and after struggling to have my claim assessed, with the help of my key holder in Spain, I received the following response from your claims team via email: Buenas tardes, informarle que le enviamos una carta rehusando el siniestro. ya que se trata de una rotura en la...

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12:57 pm EST
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MAPFRE Insular policy no ATIUAIM/202364 travel insurance .

You emergency number does not work.( [protected] )

I have a RABIES DOG BITE and need medical attention .

WHAT A [censored] POLICY / AS YOU ARE FAST ENOUGH TO TAKE MY RENEWAL CASH FOR THE POLICY BUT DONT GIVE A [censored] ABOUT ANSWERING THE PHONE IN A MEDICAL EMERGENCY.

WHAT A JOKE YOU PEOPLE ARE. I SHALL BE CANCELLING MY INSURENCE POLICY WITH YOU.

IAN MIDWINTER

Desired outcome: JOKING ?????? REALLY ?????

Confidential Information Hidden: This section contains confidential information visible to verified MAPFRE Insular representatives only. If you are affiliated with MAPFRE Insular, please claim your business to access these details.

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7:48 pm EST
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MAPFRE Insular auto insurance

I was involved in a minor accident on 10/18/23. After speaking with the assessor, i decided to cancel my claim.

Since that time I've made multiple attempts, email & phone messages to cancel the claim.

My adjuster has not returned my messages. She received the claim check on November 24 which was returned to her via certified mail.

My vehicle was repaired at my expense.

Now I have a surcharge which I do not deserve.

Claimed loss: Claim # AU10436557

Desired outcome: Remove the claim from my record/Drop the surcharge.

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Is MAPFRE Insular legit?

Our verdict: Complaints Board's thorough examination reveals MAPFRE Insular as a legitimate entity with notable strengths. Despite a 27% resolution rate on customer complaints, which invites a closer look, MAPFRE Insular stands out for its commitment to quality and security. Clients considering MAPFRE Insular should delve into its customer service record to gauge compatibility with their expectations.

MAPFRE Insular earns 94% level of Trustworthiness

Perfect Trust Endorsement: MAPFRE Insular achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Mapfre.com.ph has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mapfre.com.ph has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Mapfre.com.ph you are considering visiting, which is associated with MAPFRE Insular, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

MAPFRE Insular as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

MAPFRE Insular website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with MAPFRE Insular's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to MAPFRE Insular. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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9:22 pm EDT
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MAPFRE Insular Auto accident

The accident happen on the 26 of August a holder of your policie hit my car and other is been 3 weeks without any solutions the adjuster already came and took everything needed you have the porcentaje that each party will have but you still don't want to offer I been trying to reach the claim representive without any luck when I call the person on the line doesn't give a solution haging me the phone been very rude waiting in line for long time with no answer so ever the claim number is [protected]

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8:51 pm EST

MAPFRE Insular Insurance refusing to pay for vehicle in shop

I had a minor accident and was told to take my vehicle to a shop . The appraiser came out, completed his portion and all the information from the shop and the appraiser was sent in. Something that should have been completed in a week is now going on month number 3 . They stopped paying for the rentals and is refusing to pay for the repairs . I was paying out of pocket for the rental in month 2-3 but it has become very costly . I went out of town with the rental and it's had engine problems and I am stuck out of town with hotel and other additional bills and unable to make it back in time for work. I a going to lose my job and everything I work so hard for because I trusted an insurance company to do right by it's customers . I have a clean record and have never missed a payment but they are making up excuses not to pay and now I am incurring storage fees from the body shop . This has honestly been the worst experience of my life and the additional stress this company has caused on top of the covid and holiday stress .

Desired outcome: Situation resolved so I can switch companies

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9:59 pm EST

MAPFRE Insular car insurance

I submit all requirements since January 2, 2018, I thought it would only take a week or maybe 1 month to process base on their contract and advertisement.
but its been 2 months and from time to time I follow up their customer service and also the Mitsubishi diamond motors north Fairview.
The customer said that is on-approval status and she will send to me copy of approval in my Gmail march 5, 2018 until there's no email.

After i experienced it, I will never get anything from mafreh insular.
Its not good to take a car insurance on this company.

Manny Dimalanta
[protected]
Bumper replacement

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8:35 pm EDT

MAPFRE Insular Postpaid unauthorized charges

Please contact Ms. Gertrudes Roxas of MAPFRE Insular for my
complain on my billing statement.
Below is a screenshot of my last email trail:
To [protected]@globe.com.ph
CC Rozheila R. Samonte Anna Melissa A. Florendo Desiree H. Quinones Lynwin Jane E. Sintor Benjamin Parungo Jr Mar 14 at 3:24 PM
Hi Sir Larry, kindly check below e-mail and we would like to request your assistant on this. Thank you.

Gertrudes B. Roxas
Purchasing Department
Finance and Administration Division
MAPFRE INSULAR
Mapfre Insular Corporate Center, Acacia Ave., Madrigal Business Park
Ayala Alabang, Muntinlupa City 1770
Tel. [protected]
[protected]@mapfreinsular.com

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9:55 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

MAPFRE Insular Unable to log-in to website to pay bill

This company has the absolute WORST. WEBSITE. EVER. There are geocities websites for church picnics that were put together by 12 year old volunteers back in 2002 that are far superior in usability and responsiveness than Mapfre's website. Alright, one more thing, I have to get this off my chest, Mapfre is the stupidest name ever. Is it Map FREE, or Map FIRE, or ANWFWAKfnawjkfnajkfna? No matter what it's spelled wrong and stupid.

Anyways. They got their slimy little hands on Commerce and switched over with no notification. So I log onto commerce like I have for years, and boom, pop-up window saying LOG IN TO MAPFRE. Uh, no. Close. Pay with Commerce. I think it's a phishing attempt because that's WHAT IT LOOKS LIKE. Same thing happens until finally it redirects and doesn't let you on. So I google search and find that the worst named company since Seman'sEnterasses has taken over for commerce billing. Fine. Would have appreciated an email about that. Don't even give me that BS that you paper mailed; it's not 1790 and no one uses the Pony Express.

This is where the real trouble begins. I try to log in with my commerce credentials, and it says I have to make an account. Fine. I put in my policy number (phishing), my email (phishing), my old password (phishing), and three security questions. Then... it doesn't log me in. OK, log in. With my old password. Nope. That account is not recognized. Uh-huh. Answer security questions. Question 1, correct, question 2, correct, question 3, correct... and... back to the log in screen. WHAT WAS THE POINT OF THAT?! Email my password. NOPE! Haha. They only do the 'temporary password' thing that I had kind of hoped the internet was over with back in 2007. Whatever. Copy and paste the temp password. NOPE. YOU'RE NOT GETTING IN. YOUR PAYMENT IS LATE AND YOUR INSURANCE IS CANCELED GOOD LUCK, ###. I email them expressing my concern, no response. I call them and get a very confused tech who walks me through the process of resetting and answering the security questions three times until finally the third reset password works. Then I make a payment for the missed months of May and June (yeah, it took TWO MONTHS to get onto this abortion of a website) and here's where it really sticks; Mapfre can't do basic math. The insurance is 200 a month, and I missed two months, with July's payment being due later. So I make a payment of 400 to clear May and June. I log in weeks later to pay for July and surprise, you owe 600 ### and your insurance is still going to be cancelled. Now you may be thinking the payments didn't clear, but NOOOOOO. On the right is a notification saying "Amount already paid on this: 400." So they are telling me in no uncertain terms that 600-400 = 600 and I need to pay ANOTHER 600. What?!

Worst website ever. Worst insurance company ever. I would much rather get into an accident without insurance and be crippled for life both physically and financially just to avoid having to even look at that failure of a site again.

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7:17 pm EST
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MAPFRE Insular Horrible service

We were involved in a rear end accident that was not our fault and called to have the car removed from our policy as it was no longer a usable vehicle.

The first call they asked us to fax a removal form. They said they never recieved it and continued to bill us for the car. So, we faxed it again. When we called to ask why the car was not removed they told us our request was "denied." WTF? How can you deny a request to cancel service? SO they are currently working on the second request and we "might" find out about it soon. I say "might" because in order to get a hold of one of the apes in the office you have to be on hold for at least an hour and are transferred between offices several times.

So, the issue is not resolved and we are still paying insurance on a vehicle that we no longer own!

If you are considering their service THINK HARD about whether saving $20 a month is worth all the stress.

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JamieK3661
Chandler, US
Sep 29, 2011 6:07 pm EDT
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I just had an independent agent quote me this insurance. Reading your comment makes me think twice. I wasn't happy to get quoted on a name I never heard of - who's heard of Mapfre? I will take your advice.

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2:21 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

MAPFRE Insular - Mapfre's Service SUcks

Mapfre's service sucks. I wasted well over 2 hours on the phone to them trying to renew a car insurance policy, most of that time listening to computerized messages or phones ringing unanswered. I phoned Mapfre because my wife didn't receive a renewal notice from them for her insurance. But several times I was transferred to the voicemail of Carolina López...

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2:13 pm EST
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MAPFRE Insular Service sucks

Mapfre's service sucks. I wasted well over 2 hours on the phone to them trying to renew a car insurance policy, most of that time listening to computerized messages or phones ringing unanswered.

I phoned Mapfre because my wife didn't receive a renewal notice from them for her insurance. But several times I was transferred to the voicemail of Carolina López (who I later learned is a Mapfre agent, although I didn't know that at the time). However, I was phoning the Mapfre number, [protected].

Although I left 3 messages on Carolina López's voicemail, she didn't phone me back.

So I tried the free Mapfre number, 1 888 9 MAPFRE, listened to a computer for a while, chose an option, and the phone rang, and rang and rang. Then it rang some more. This happened at least 5 times, and no one picked up the phone in Mapfre's offices.

About the 6th time I spoke to Dania, at Mapfre. It seems that Mapfre have a training school that they send their staff to so that they can learn how not to listen to customers. Instead of listening to me she continuously interrupted me and kept on talking, instead of trying to find out what the problem was and solve it.

Eventually I received 2 quotations from her by email with different coverage, but even giving her my email address wasn't easy, as it took 3 or 4 attempts before she read it back to me correctly. I tried to talk to her in English first and then in Spanish, hoping that her Spanish was better than her English, but there was still a communication problem.

Then I spoke to Dania's supervisor, Monica, and discovered that she had the same attitude which is taught at the Mapfre training school to learn how to be rude to customers. Remember this was a Mapfre supervisor. She checked our full address, which Dania hadn't bothered to, and discovered that Mapfre had sent the renewal notice (or so Monica claimed) to the wrong apartment number, but she told me it was the customer's job to check all details on the policy papers. As far as Monica was concerned, it wasn't the job of the Mapfre employee who arranged the policy to write it down correctly in the first place.

Monica asked me where my wife took out the insurance, and I told her in the Mapfre office where she was, at 5959 Blue Lagoon Drive, #400, Miami, FL33126. She told me this was impossible because Mapfre didn't have an office open to the public at that address. We disagreed about this for a few minutes until she admitted that they would sell insurance to someone who turned up there. So why argue about it, and make me even more annoyed?

In addition, Monica contradicted herself, saying at different times that the policy was with an agency and also directly with Mapfre. Even though the policy was taken out at Mapfre's office, it appears that they had then passed it on to their agency, Mapfre Intermediaries, which is the name on the policy papers, although Mapfre Intermediaries is at the same address as Mapfre, 5959 Blue Lagoon Drive, #400, Miami, FL33126.

Monica eventually said that she objected to the way I was talking to her, and ended the call without resolving my complaint.

Every time I spoke to a different Mapfre employee I was asked for the policy number - more than once by each person - but this was another unnecessary irritation, as each time the policy was found easily enough using just my wife's name.

After phoning Mapfre I phoned another agency, where my wife had bought insurance previously, and got straight through to a human being, who emailed me quotations within minutes. He didn't need any policy number and had my email address in his records, as Mapfre should have had, too, because I'd emailed them previously.

When I mentioned the problems that I'd had contacting Mapfre by phone, he told me that if my wife wanted she could have the insurance transferred from the Mapfre agency to his, which is what I was going to suggest to her.

But in the end this wasn't necessary, as he obtained a price of $739 with another insurance company, compared with Mapfre's $941, cheaper than Mapfre's price 6 months ago, and a saving of more than 21% on Mapfre's current price. So not only are Mapfre incompetent and rude to customers, they're also much more expensive than the competition.

I phoned Mapfre one last time to complain to someone more senior, and eventually by sheer persistence managed to speak to Ana Machado, assistant to Mapfre's executive vice president in Miami, Stefan Jenson, and told her about the problems that I'd experienced with Mapfre's incredibly bad service.

Up till now I've received neither an email nor a phone call from the Mapfre executive vice president, Stefan Jenson, or from his assistant, Ana Machado.

So it doesn't seem that customers' complains bother them too much at Mapfre.

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Contact MAPFRE Insular customer service

Phone numbers

+63 28 764 400 +63 28 764 444 More phone numbers

Website

www.mapfre.com.ph

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