Menu
Mango Customer Service Phone, Email, Contacts

Mango
reviews & complaints

shop.mango.com
shop.mango.com

Learn how the rating is calculated

1.2 90 Reviews

Mango Complaints Summary

4 Resolved
86 Unresolved
Our verdict: If considering services from Mango with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Mango has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Mango. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Mango reviews & complaints 90

Sort by:

Newest Mango reviews & complaints

ComplaintsBoard
M
1:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mango Refunded Amount not returned back

Please note that for more than two months I'm chasing your customer service team to return my money bank. For unknown reason the online payment was declined eventhough the total amounts debited from my card.

THIS IS A VERY SERIOUSE COMPLAIN and if NO action taken in the concerned staff/team, I'm gone escalated legally and post it on social media as "awareness" to stop dealing with such unprofessional company.

Read full review of Mango
Hide full review
ComplaintsBoard
M
1:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mango order not received

Good Day

I have placed an online order on the 30 January 2020
according to the freight company mango has informed them that the order was shipped to the incorrect country. The freight company said that Mango will contact me regarding a refund.

I have sent numerous emails on they site and to customer.service and I have not received a response.

I require my refund for order number - C1IMQH

thank you
Melanie Govender
Melanie.[protected]@durban.gov.za

Read full review of Mango
Hide full review
ComplaintsBoard
K
10:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mango re: package not delivered [incident: [protected]]

Your courier Hermes failed to deliver order BZAHSI on 07/12/19 and on contact confirmed it as lost. Despite a signifanct amount of emails to Mango and calls on 12/1219, 21/12/19, 28/12/19, 04/01/20, 08/01/20, 08/01/20 and 18/01/20 where I'm repeatedly told the lost parcel is being dealt with and will be refunded in a week there is still either no refund or goods 49 days later.
I have lodged a formal complaint which has never been acknowledged or responded to which is completely unacceptable. Trading Standards informs me that the level of customer service here is a disgrace and the fact that you've entered into a contract of sale but failed to supply the goods or refund the payment is a breach of of contract.
I require a refund without further delay otherwise this will have to be taken to the small claims court

Read full review of Mango and 1 comment
Hide full review
1 comment
Add a comment
M
M
MelMorte
, ZA
Feb 17, 2020 1:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

did anyone receive they refund

I think maybe I should report mango to my bank as being fraudulent

ComplaintsBoard
N
4:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mango order number c0ex3g

I made an order on 2 of january and i recieved an email with a link to track the order when i checked it it was fake and i contacted the shipping company in the link they said that there is no orders for me i sent the custome care in Mango several emails to clarify with no respone and this is really unappropiate way from a reputabel company i dont know what to do the money is with drawn from visa and i recieved nothing and custome care is not answering.
I want a solution for this ridiclous situation and the custome care is not respecting the customers.
Waiting for your reply.i am attaching a photo of the email from.the fake shipping company your custome care sent me its link.

Read full review of Mango
View 0 more photos
Hide full review
ComplaintsBoard
Y
1:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mango salesgirl and security

Dear Sir / Madam,

I would like to report an incident that took place at one of your shops. It happened in Mauritius more precisely at the Bagatelle Mall . We had purchased two items on the 24th December 2019 . While leaving the shop, the alarm went on as the salesgirl/ cashier failed to remove the tag, which I guess was a honest mistake. So the security took the bag from us and gave to the salesgirl to check and do the necessary. We were handed the bag back and while leaving again, off went the alarm for the second time . So, the security came again and asked me to hand over the bag back. So while waiting, I told my parents well, if anyone would see that, they would think we stole something and we laughed it off. The security got really upset and came at me, asking me to not say that as he was only doing his job. I was not commenting on his manner of conducting his job but he took offence and got aggressive and I told him I was only commenting on something and it was not your job it was the salesgirl job to ensure that the security tabs were removed . He came at me menancingly asking me to remove my words, and when my dad told him to stop he wanted to get violent. Another security had to hold him and he asked us to leave as if he was some owner or something.

I have visited your shops internationally many times, whether it was in UK or any other places as Mango is one of my favourite stops for shopping. But this incident has left a bitter taste . I did not appreciate how we were treated. I could list a huge list of items I bought at your shops whether in Mauritius or internationally. I do not claim that a customer is always right but I assert the right to be treated properly and with respect. I do not know what kind of resolution is given to customers like myself in that kind of situation but I do hope this is not the kind of people your shop will continue to employ.

Read full review of Mango
Hide full review
ComplaintsBoard
N
12:11 pm EST

Mango never received my order

I made an order on Mango using their app on the 1st of December and they claimed that they deliver orders within 1-7 working days. It's been 18 days and I haven't received my order. They sent me an order tracking number but whenever I click on the link it redirects me to a website that says failure! which is for a delivery company in UAE which is weird given the fact that I live in Egypt and I'm supposed to receive my order there. When I emailed the delivery company they said they never received my parcel! when I contacted Mango again every single customer service agent has given me a completely different reply than the other person! They don't reply to all my emails they reply to only some of them and when they don't have an answer on the phone they hang up on me mid-conversation. I have one email from them saying that my order was dispatched on the 5th of December and another one saying it was dispatched on the 9th! When I called customer service earlier this evening the guy told me that the shipping company isn't even replying to their emails and that I won't receive a refund until the parcel is back at Mango's warehouse and that the parcel was probably lost which means I won't get a refund until they open an investigation and reach a conclusion! So now I don't have an item and I can't get a refund because of this ridiculous completely horrible and unprofessional company

Read full review of Mango
Hide full review
ComplaintsBoard
A
10:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mango skirt curry - reference [protected]

I bought this skirt in October and after wearing it only twice it started to break. I have been shopping at Mango for a long time and never saw this poor garment quality, and is not like I did too much while wearing it.

I have in total wore the skirt 4 times, and now is pretty much unwearable. It is not a cheap item so wanted to put a complaint because I am really disappointed with my purchase.

Given this, I would like a refund of the price of the skirt. I am happy to send it back or bring it back to a store.

Order Number BXEO44
Order date: 10/09/2019
Delivery method: home delivery

Read full review of Mango
View 0 more photos
Hide full review
ComplaintsBoard
E
6:24 am EST

Mango change/refund

Gentilissimi
Questa mattina mi sono recata presso un vostro punto vendita sito in via del corso 170 a Roma.
Purtroppo non sono stata per niente soddisfatta del servizio e mi sembra doveroso comunicarlo all'azienda in quanto lavoro anch'io nel mondo del commercio e so quanto possa essere spiacevole ricevere delle complaint negative ma è anche vero che senza queste non si avrebbe un reale feedback da parte dei clienti e non si avrebbe una percezione chiara riguardo i propri dipendenti sul quale si nutre una certa fiducia e ci si aspetta il meglio perché sono loro che "portano avanti" il nome del brand essendo loro ad avere maggiore contatto con il cliente finale pertanto hanno il potere di aumentare o diminuire la loro satisfaction che di conseguenza ha un effetto ridondante sul brand perché sappiamo tutti che al mondo d'oggi, nell'attuale "mondo social", il passa parola diventa un arma non indifferente ai fini anche commerciali.
Qualora interessati sono disposta a descrivere l'accaduto al fine di potervi sempre migliorare e farne tesoro rispetto anche ai diversi feedback che suppongo riceviate.

Cordialmente

Elisabetta

Read full review of Mango
Hide full review
ComplaintsBoard
B
6:19 am EST

Mango dismissal from manager

Hi, i'am Giorgia.
I was working til today in Mango Store in Holland in the city of Hilversum.
Since september 2019 i start working for Mango.
My problem is that i have a few isusses whit my stomac and i am taking a cure for that and i told to the meneger that i dont want to lose my job because i like what i am doing as a sales assistent, she did not understand my problem because it was a few times that i was feeling sick and i ask if they can help me til i fix my problem . Is not fair that today she stop my contract periode and i dont have a job anymore. The Store was very statisfied whit my work, i am a good seller and i did my best for that Store and they knew that! I am a honest person i told my health problem as it is and we all need a chance!
Please can you help me some how? I want to stil work for the Mango . Just because sometimes i am sick because i stil have to solve my problem ..is not fair to be fired!
Please can you answer my request .
Thank you in advance.
Baiasiu Gheorghita Crenguta. ( Georgia) my email is [protected]@hotmail.it

Read full review of Mango
Hide full review
ComplaintsBoard
T
4:56 pm EDT

Mango purchased product / rejected refund

NOT RESPONDED case number mn2019980650

Dear Customer Service team

thank you for your prompt reply.
For Your records - enclosed scanned - defect part on the belt, purchased in Mango Store Na Prikope on Sunday the 8th of Sep 19, bill and tags - both with price and size.
if needed English version complain re Mrs / Miss Gudova (I just believe she provided correct name) Simply saying being impolite was already mentioned but she did not identify herself being at cash point, so I believe she advised her family name correctly.
If necessary, I am write you the same complain English version and ready to share further my personal experience in your store Mango, Prikope 8, 110 00 Praha - yesterday 22.9.19 afternoon
Question that came to my mind on later stage being surprised an unexpected behaviour was before blaming customer that belt might be used that's why is defected I would rather to ask:
- how is possible that other belts had not price tag stick on the belt
- how is possible that check - quality control was absent placing on the rack belts only good quality
- how is possible that cash lady introducing her as responsible not even made a effort to check in belt was used, that can be easily visible I believe so same on Mango product or others belts from different shop
Simply saying that would not happen I believe in the UK, US where I used to stay and had never experience such an unprofessional approach as 22.9.19 in your shop in Prague

Looking forward to hear back from you.

Best Regards
Tatiana Harajdova
Head of Sales and Development
72 Great Suffolk Street, London, SE1 0BL (UK)
Tel. +44 [protected] / Mob. +[protected]
Fax: +44 [protected]
Address: Kalisnicka 18, 130 00 Prague 3 (CZ)
Mob +[protected]
Mob [protected] (What'sup N/Viber)
Email: [protected]@wwtdm.com
www: wwtdm.com

Read full review of Mango
Hide full review
ComplaintsBoard
V
3:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mango the purchase not delivered

Hello! My name's Victoria and I've made a purchase on www.mango.es in July, 13, 2019. An e-mail letter of confirmation of it's delivery on 17/07/19 (BV5RR000) to my home address was received by me but still there is no parcel got. I NEED a PDF receipt with an electronic signature of the order which should have been delivered to me. My mail is [protected]@gmail.com.
Thank you so much for your help!

Read full review of Mango
View 0 more photos
Hide full review
ComplaintsBoard
J
1:27 pm EDT

Mango Undelivered.

I ordered a dress months ago. It went to the wrong address. I e-mailed Mango. They sent me an e-mail saying they sent it to the correct address for me. I never received it. My e-mails after that were ignored. Please advise.
I have never had this problem with any other company.
The dress was around $78.00.
My last e-mail was a request for a refund.
I would appreciate it if the price of this dress could be refunded back to the card I payed for it on.

Thank- you.
Jennifer Greenberg.
[protected].
Los Angeles.

Read full review of Mango
Hide full review
ComplaintsBoard
R
6:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mango mango clothing branch in egypt

Location:Mango Egypt-Lebanon st. Branch
Date:18-Jul-2019

Incident: They are adding wrong price tags...treating the customer with a very bad attitude
The store manager already made it worse...He is minimizing us while talking not admitting that twice his staff put a misleading price tag totally different than the system price but instead he talked in sacracstic way imitating our facial reactions! Zero respect to the customer and brand itself

I am a Mango customer for more than 8 yrs and this is the worst i ever saw!

Item number is attached Once it is 399 EGP when i got it...other it is is 749 EGP when i was there yeaterday while it is on system with 599!

Read full review of Mango
View 0 more photos
Hide full review
ComplaintsBoard
A
12:50 pm EDT

Mango leather black bag

I have purchased a leather black bag and when I used it for the first time all the color came off on my clothes.
It is impossible to wear it again as it might ruin any clothes I wear when using it.
How can I go about to get my money refunded?

I have bought it in Dublin store at Henry street
Unfortunately I had thrown receipt away but I have card proof that I bought it.

Thanks in advance

[protected]@hotmail.com
[protected]

Read full review of Mango
View 0 more photos
Hide full review
ComplaintsBoard
S
12:08 pm EDT

Mango behavior, non accountable for mistakes

June 3, 2019
I am a regular customer. Today I selected 6 lovely items in Milano. Four of these items had red discounted stickers over the regular price . After waiting on not such a short line, I was promptly addressed (in a less than courteous manner) that the marked down items were a mistake!and would not be available at the marked price until Saturday the 6 of June. The items were pulled down from the counter and the stickers were swiftly strapped off! From shock and embarrassment I left the premises without further discussion.
If your staff makes a mistake they should (if anyone) have consequences not the customer! As you well know it is also the law to give the customer the marked price!
Repeat I am a regular customer a Milano and find this situation unacceptable and very unprofessional and inaappropriate!
What a pity!

Sincerely,
Kim Mc Dermott
[protected]@yahoo.it

Read full review of Mango
Update by sorchak
Jul 03, 2019 12:24 pm EDT

sorry this incident took place on the 3rd of July and was toldthat the items could be purchaesd on the 6th of July!
NOT June as I wrote previously.

Thank you

Hide full review
ComplaintsBoard
N
6:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mango I complain about the mistreatment of your employee

‏Hello
‏Dear Sir/ Ma'am,
‏To whom it May concern

‏I write this letter to express my dissatisfaction with the treatment of employees in your branch.
‏The problem is, On Monday 24th of June, before closing working hours in Saudi Arabia for prayer times at 6:40 pm. I went to the vendors to pay what I have chosen, then the employee Nada said "Everyone who is still shopping should go to the cashiers because we are closing. For the rest people, who still does not finished must go out!" I was the eighth client and when my turn came, the employee Fatima told me "leave your purchases, I am not going to serve you!" I told her "I am shopping here for more than half an hour. Why can not I buy and leave?" Then she threatened me by calling police loudly, and embarrassed me in front of the people. Then, I left my purchases because I felt insulted. Then, she pushed me and she tightened my hand to get me out of the store in an impolite way I was embarrassed by what she did to me and my daughter was crying very hard. All these were happened in front of people and surveillance cameras, without fear of affect your shop's reputation negatively.
‎‏In fact, I tried to complain to the supervisors Amani and Yahya at your branch (Mango), but they tried to cover them, so they did not receive the complaint.
‎‏I have suffered a psychological trauma with the disease increased and my planners was failed to buy clothes for attend an important meeting That was because of that attitude.

‎‏Therefore, I would like to be compensated for the damage done to me or to take what pleases me about...

‎‏-Compensation tangible about abuse.
‎‏-Compensation tangible about About time wasted in shopping.
‎‏-Tangible and moral compensation For push and try beating the face.
‎‏-Compensation moral About the psychological trauma that lasted for three consecutive days.
‎‏-Compensation tangible About the discounts that I missed due to the treatment of female employees.

‎‏Thank you for taking care of your inquiries I believe this is what makes your brand successful all around the world

‎‏That happened in your branch in Saudi Arabia - Riyadh - Al Kharj.
‎‏Appreciate your prompt reply.

‎‏Thanks.

Read full review of Mango
View 0 more photos
Hide full review
ComplaintsBoard
E
11:13 am EDT

Mango clothing items shipped

MANGO Clothing has been holding my refund money hostage. I made an order in May which, according to the tracking info, was delivered to my home on 5/26/2019. It wasn't - I never received the package. Upon seeking a refund from MANGO, they said they needed to complete an investigation with the shipper in order to approve my refund. I have heard nothing from them, and every time I contact them again there has been no progress. This purchase was for a special event next week and I do not have the fund to replace the item until they refund me. The shipper will not answer their phone nor my electronic inquiries. Why am I being punished? This seems like a scam and theft!

Read full review of Mango
Hide full review
ComplaintsBoard
K
9:06 am EDT

Mango customer service

I am a personal shopper of numerous brands in Spain. Mango is the only store I loathe going to. The staff are rude. It is a simple as that. They could not care less if you just dropped 200 euros. No one can say thank you not even the person who took the cash. They would sooner finish their conversation with their colleague than address your purchase. Do you want the payment or NOT? Managers should go to Massimo Dutti, Uterque, Desigual, Camper, Pretty Ballerina, Mascon, Lupo, all Spanish brands and all staff are welcoming, polite and thankful that you have attended their shop. A sense of pride not obligaton. Never in a Mango shop. Over 80% say it is a bad experience to go to the Mango shop, that is so true! Totally dissatisfied. KF

Read full review of Mango
Hide full review
ComplaintsBoard
A
10:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mango garment too small. request refund

Delivery date : 17/04/19
Garment too small, no bigger size available.
Requested a full refund
Order # : BSE8XD00 1
Case number from customer service: mn2019446053
Original invoice no :MO545695
Previous Airway Bill no: PILOT0024508
I signed the customs declaration form on the 24 April 2019.
Still waiting for the parcel to be picked up, nearly 1 month gone.
I want a full refund as promised

Read full review of Mango
Hide full review
ComplaintsBoard
H
12:38 pm EDT

Mango rejection for exchange - customer service making false statements

Order number: BSPP3Q
File number: mn2019503183

Requested for exchange to size 6. Return item was shipped and received by Mango Canada on April 30, 2019. Nothing happened for 10 days. Called back on May 10, 2019 to see what's happening with the returning status. Customer service lied by saying that the return form did not indicate the exchange size which is not true. The reason the return/refund took so long is because Mango Canada refused to deliver their promise for free exchange.

Received a refund notification instead of an exchange on May 13. I probably will not get refund at all if I haven't had called.

Called customer service again who said that the item is no longer in stock, which is another lie. I have a copy of my print screen of Mango.com/ca that the item is in stock and I will keep this as a proof that Mango.com/ca is lying to their customer.

My complains:
- Customer Service lying to their client
- False / undelivered promise from Mango/Canada for free exchange

Read full review of Mango
View 0 more photos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Mango customer service

Phone numbers

1866 666 4664 8800 500 9350 More phone numbers

Website

shop.mango.com

Most discussed Mango complaints

Fraud and cheating
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Mango?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mango Customer Service. Initial Mango complaints should be directed to their team directly. You can find contact details for Mango above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Mango. Discuss the issues you have had with Mango and work with their customer service team to find a resolution.