Malwarebytes
reviews and complaints

I purchased a Premium 3PC/1YR subscription for $79.99 on 3/28/23. The protection was added successfully to my PC however when attempting to add it to my laptop today using the License Key code, it came back as unable to do it. I submitted a Support Ticket but got an immediate reply that it was not found using that email. So I submitted another ticket using our other email address. Got the same reply. There is no way to speak to a human about this, and their bots are not helpful. I have 115 days remaining on my premium subscription and now they are unable to locate my account. This is the worst customer service I’ve ever experienced.

I've been a loyal customer with Malwarebytes from the beginning. Recently however I had to reformat my laptop because file explorer stopped working. I own a lifetime key with Malwarebytes and when I reinstalled Malwarebytes on my laptop I got a message that my key had expired even though it automatically renews every 90 days. After contacting Malwarebytes support I got no reply. It was working perfectly on my laptop just hours before.

Tried multiple tim s to contact Malwarebytes reference a problem with my password. They keep trying to send a code a code that my email address which had stopped working. I also couldn’t turn off the tamper proof option but, as that mail did not work I am stuck with no access to my account. Very poor service and can’t recommend to other friends and colleagues due to this problem.

Everything I download is a PUP according to Malwarebytes.

Every site I try to go to is blocked by Malwarebytes.

Everytime I send support a text I've done something wrong, and they tell me to go somewhere else.

I called them once, and spoke to the rudest woman.

I'm fed up their attitude, and their product.

They blacklist programs that 92 other security services don't through VT4Browsers because their better than Malwarebytes which is rated 77% out of 100.

I am complaining about Malwarebytes. They say they are going to renew my subscription when it comes due soon. I do not want it renewed for I believe they are a scam and fraud company. They give me no way to contact them, not by phone, not by chat! I cannot contact them in any way! I want to report them for they are going up on the price and not giving me a chance to unsubscribe or tell them that I do not want their services any longer. Like I said I believe they are making money off people like me without giving us a way to contact them and stop them! I received an email not today. but I checked it today. This is

December 02, 2022. It was around 5:00 P.M. CST.

***** My Malwarebytes ticket has been open for 5 months and still no fix *****

I raised support ticket 3857520 in May 2022 as Malwarebytes was reverting back to a FREE version. When checking my subscription it showed all five of my device had been replaced by unknown Windows devices. I had to deactivate those devices and re-add my own devices again. This has been happening every few days for the last 5 months. I'm just amazed that after all this time I'm no nearer to a solution. I've asked for this to be escalated but nothing happens. There appears to be no urgency in resolving my issue.

I bought Malwarebytes Anti Malware last August 19, 2022. And they sent my the activation code for 5 devices for cad$ 85.83. And used it for about maybe 2 weeks. And after that the black list the activation code. It say's activation code expired August 19, 2022. I doubt, that the black list my code, because I bought it for only Cad$85.83. And you can't find that deal anywhere you go online.

I got an auto renewal notice from "Malwarebytes" saying that they are going to renew my "service" by taking $44.95 out of my bank acount in August (2022). I haven't used "Malwarebytes in several year. I tried to contact then, but they go through a robotic contact system, so it is impossible to talk to a person. So far, I have been given the runaround by them for over a hours. Do not use this company. They are awful.

Received an email from Paypal indicating I had been billed for another year of the service. I do not want another year and did not get any advance notice since I was unaware of your negative billing. (Yes I am sure somewhere in the fine print I was told about this policy, however I do not do business with companies that bill in this manner so did not see it or I would have dealt with another internet virus protector) I asked for a refund within the hour of receiving the notice. It has been a few days and even after once again asking for the status I get noting back. ticket # 3845426. If you have to be so sneaky on how you get customers than obviously you do not have any faith in your own product. I feel like I have been cheated. I would think a company that is trying to compete with world class software companies would not want this label place upon them. I am giving you a chance to make this right and refund my money as I have requested.

i ordered this software on the 12th apr by mistake and as you have a refund policy requested a refund £49.99 I have contacted Malwarebytes over a dozen times and have been given several ticket numbers IE.

ticket: [protected]/4/2022

ticket [protected]/4/2022

ticket [protected]/4/2022

and as of yet no one has contacted me with regards to this refund. the money has been taken out of my account the description from my bank is:

2co.com*Malwarebytes 1 Amsterdam NLD £49.99 12 Apr 2022.

the text states that Mr Jason Todd Associate Director, Customer Support

would assign an agent to contact me with regard to the refund. as I have said , no one has contacted me as yet. could you please tell me when can I expect this refund to be paid back into my bank.

I have an appointment on Friday with the Bank regarding another matter and will ask there advice if I have heard nothing from you.

is there any further information you may require to get this refund moving

I shall look forward to hearing from you in due course

Thanking you in anticipation

regards

R.W.Robertson

This program seldom knows it even exists. I have to pat it on the butt over and over to get it to even admit its there. Then its slow as it can ever even possibly be so its going to never catch anything! Then when I try and get support I have to sign in and then give it a code only to get tricked with a newer version in which I have to go back through the sign in and code process again! What the hell kind of support is that? NONE that's what

On feb 21st I had to reinstall windows 10 and found out the Malwarebytes Premium was missing. I spent hours trying to contact them and when I did they gave Ticket # 378014 o the 23ed of feb. No answer yet. I just want the App installed or my money back.

Added information. My laptop is 7 years old and I was getting ready to replace it when the problem started and problems with my keyboard only added to the problem. Keys e, r, t, and n & m keep interchanging and gave me problems trying to post my password. As of now my old live.com email is only haft working and when I asked for help they told me to get a new one at outlook.com which works great.

Thanks for all your help but I have given up and moving on. I will contact a number of computer magazines with my story.

I looked back and you charged us twice a year.

Please look into this and do the refund of the double payments.

Our company is: MMS Publishing Lda

17.02.22 ref number [protected] Invoice AKD-[protected]

2.11.21 ref number [protected] Invoice AKD-[protected]

17.02.21 ref number [protected] Invoice AKD-[protected]

2.11.20 ref number [protected] Invoice AKD-[protected]

6.06.20 ref number [protected] Invoice AKD-[protected]

2.11.19 ref number [protected] Invoice AKD-[protected]

17.02.19 ref number [protected] Invoice AKD-[protected]

The payment was being done automatic by paypal and you took the liberty to take the money? twice a year...

We demand refund.

My account runs untgil August. I have received numerous notices it runs out today, tomorrow, next week, etc. I was charged for a renewal and contested the charge. I filed a complaint and the ticket number is 3749874 on 2/21.

Today I received another notice it is ending soon. My license # is Premium (license key: CBCMP-9PWFY-CDFBR-WQBHS

Here is the PayPal receipt for the bogus payment charge

Avangate INC

-negative $74.18 February 18, 2022

Authorization

Paid with

American Express

AMEX Credit Card

You'll see "PAYPAL *2CO.COM" on your card statement.

$74.18

Manage Avangate INC payments

Transaction ID

8LG67650BU017543P

Seller info

Avangate INC

[protected]

http://www.malwarebytes.com

[protected]@2checkout.com

Invoice ID

[protected]

Purchase details

malwarebytes.com (Renewal)

$74.18

Total

$74.18

Dear Sirs

On the 17.02.22 I received email and 2nd payment was made by paypal €39.99.

On the 2.11.2021 you also took out from our account €39.99.

Please refund immediatelly the €39.99 paid now.

I looked back and you charged us twice a year.

Please look into this and do the refund of the double payments.

Our company is: MMS Publishing Lda

17.02.22 ref number [protected] Invoice AKD-[protected]

2.11.21 ref number [protected] Invoice AKD-[protected]

17.02.21 ref number [protected] Invoice AKD-[protected]

2.11.20 ref number [protected] Invoice AKD-[protected]

6.06.20 ref number [protected] Invoice AKD-[protected]

2.11.19 ref number [protected] Invoice AKD-[protected]

17.02.19 ref number [protected] Invoice AKD-[protected]

Also, I have sent 2 emails and got no response.

The payment can be refund to our paypal account the same way you charge us.

My email: iolanda.[protected]@open-media.net

You are billing us twice a year: Account number [protected] was paid on
October 21, 2021. We just received a notice that charges were added for
an additional device . There are only 2 devices on this account! Do NOT change the billing.

The second 'bill' is due on January 4, 2022 for account number [protected].
Do not charge that to our account! And please let us know that only
bill will be in October.

Billed my account for $106 for five PCs but in the past they billed for one PC. Sent email about 1-2 days ago and have not received a response. The $106 charge remains on my credut card. I've cancelled my autorenewal and have removed program for my PC.

Add a Comment

Malwarebytes invoice reference number [protected]
dated 12/11/2018
Invoice number BKD-[protected]
Price 39.99
This account is being billed by Cleverbridge
We cancelled our subscription 12/11/2019
It states on our latest above invoice copy down loaded from malwarebytes this invoice referrence [protected] at the bottom as follows:
"Your subscription has been canceled. There will be no further billing events."
Yet cleverbridge billed our credit card, again now on 8/17/21
Credit card reference # 2469252XX74B8G CBIMalwarebytes [protected] IL
when you call the number it sends you only to their website and when I go
to the website it referrences the above Malwarebytes invoice ref #
[protected] same as the one above and they say you must contract
Malwarebytes to resolve any issues. You can not talk to cleverbridge.net
direct. We have gone to Malwarebytes website which says you can
cancel your subscripition on line but we already did this back in 2019
and it says that it was cancelled already. There will be no further billing.
Yet my credit card has the above charge of 24.95 on 8/17/21 in August and refers to the above Malwarbytes invoice reference number. This is not the
first time that cleverbridge has charged our card using this invoice. We want a refund. We quit using Malwarebytes back in 2019.
Thank you for your assistance. Dennis Daigle President Q.I.S. INC of CA
Email [protected]@yahoo.com (copy of malwarebytes link to the invoice.)
https://store.malwarebytes.com//342/p/152411760-niy00DctoxSBJZX90xgC

My product number MCJYH-YYW7J-RHDRC-7N2CS
I had to re-install windows due to blue screen issues. I failed to uninstall malwarebytes. On re-installation I am unable to activate my premium membership due to LIMIT REACHED. I only use one PC single use of your product. I am currently using the free version and I hope with your help I will be able to activate my premium membership

I purchased Malwarebytes Premium on August 6, 2021. I immediately regretted my decision because the download totally messed up my computer. I sent in an email support form to request a refund of $39.99. All I received back from them is a form letter email saying a ticket has been opened and I will hear back from someone. The original ticket number is 3545988. I emailed them again and I now have a second ticket number 3551973.

My original order number was [protected]. I have deleted Malwarebytes from my computer and I just want a refund. They company either doesn't respond or is very slow to respond. They also don't have a phone number to call.

My name is Donna Levin and my email is [protected]@gmail.com