SUBMIT A COMPLAINT

Malaysia AirlinesI am complaining about the cost of extra baggage

1
N Sep 18, 2019 Review updated:

I am writing to complain about the cost of the extra baggage that we had paid. Nobody helped us before to the check-off. We wanted to call you but you don't have any phone in Europe, so we couldn't. And when we were at the airport we didn't have any option, so we should to paid.

You paid 684€ just for an extra baggage 18kg!!!

Date of the incident: 11/09/2019
ID Booking: [protected]
Booking Reference: QT9Z4G / TGUTNR

Flight number: BA0477 From: Barcelona El Prat To: LONDON HEATHROW
Flight: MH3 - ECONOMY CLASS From: LONDON HEATHROW To: KUALA LUMPUR INTL
Flight: MH129 - ECONOMY CLASS From: KUALA LUMPUR INTL To: MELBOURNE AIRPORT

Taking everything into consideration, we must insist on an immediate refund.
I look forward to hearing from you.
Yours faithfully,

Responses

  •   Sep 27, 2019

    This is not the site of the Malaysia Airlines.
    There are no PNR/eticket/EMD attached, which prove your expences and paid amount.

    In general, you can claim the overpaid amount, if you have sufficient knowledge, based on the ICAO conditions of the ticket, against the entitity whom you had paid to or in which favour such paymend had been done.

    0 Votes
  • E
      Oct 26, 2019

    to Aryan Russ: The Airlines have records for every person they process and they should be able to find the information regarding the amount over paid... they are just lazy and will try to force the person to produce the receipts etc.which I assume they can. According to this site, they send the complaints to the company involved. In any case, they should also complain when they submit the request for review that Malaysian sends...

    You must either enjoying playing devil's advocate or maybe you work for them yourself?

    I agree with this person, the overweight amounts per pound/kg are totally out of control and are meant to just generate more and more profits for these companies which are less and less customer oriented. It all started in the USA which probably is even more egregious in this regard. They even charge for carryon and you don't even get a meal.

    Time for airlines to start treating their loyal customers like human beings.

    0 Votes

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