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Malaysia Airlines
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1.5 1006 Reviews

Malaysia Airlines Complaints Summary

118 Resolved
888 Unresolved
Our verdict: With Malaysia Airlines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Malaysia Airlines reviews & complaints 1006

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D
2:46 am EDT

Malaysia Airlines flight booking

What a disgrace of a service, having used mas for 20 years this takes the biscuit. I booked a "promo" flight to melbourne from singapore for a wedding... When searching flights the website reset to the original dates and I booked without looking (My fault I know) but on compassionate grounds I tried it change.. After 2 weeks I gave up listening to the excuses that I couldn't.. Having accepted it was never going to change I booked a new one way flight and looking to use my return flight... When I called today to get the green light, not only was I told no and I would have to lose the complete booking, I was laughed at by the call centre lady (who wouldn't give her name)... Once I asked to speak with her boss, she put me on hold... After 5 minutes she came back, unheld me and put the phone down... A complete joke or an airline now...

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jonbbbbbbkkkkkkk
, US
Jun 01, 2016 11:21 am EDT

Are you complaining about your own mistake while booking the flight or the telephone receptionist?

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6:13 am EDT

Malaysia Airlines bad service from head of cabin crew for mh1286

Dear mas,

I'm very disappointed with the service provided by mas. I was flying with mas mh1286 from kl to ktn and never experienced such a bad service from the cabin crew! He is the captain / supervisor / head of cabin crew (A big size indian guy with spec). There is a bad attitude, rude and impolite from this head of cabin crew! First of all, we fly from xia men to ktn and transit in kl! There was blanket provide to all economy passengers by mas (From xia men to kl) and the cabin crew (Mh 391) allowed us to carry on the blanket. While when we transit from kl to ktn (Mh1286) , there was no blanket provided to passengers in economy seat. When we touch down in ktn and the head of cabin crew from mh1286 using very rude and impolite way to require us to return the blanket. We have try to explain to the head of cabin crew and guess what we get? He scolding us 'biadap' and yelling to us will call the security guard (The way he showed to customer is want to fight us). Is this the attitude mas provide to the customer? If the blanket is not allow to carry on then why the head of cabin crew didn't use a polite way to ask us to return? He is the head of cabin crew and didn't show the polite manner to customer. Will all the cabin crew follow what he did to customer? Lastly, we will never fly with mas anymore! Such a bad service from the head of cabin crew!

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Update by Mei91
May 29, 2016 6:29 am EDT

Dear MAS,

I'm very disappointed with the service provided by MAS. I was flying with MAS MH1286 from KL to KTN and never experienced such a bad service from the cabin crew! He is the captain/ supervisor/ head of cabin crew(a big size Indian guy with spec). There is a bad attitude, rude and impolite from this head of cabin crew! First of all, we fly from Xia Men to KTN and transit in KL! There was blanket provide to all economy passengers by MAS (from Xia Men to KL) and the cabin crew (MH 391) allowed us to carry on the blanket. While when we transit from KL to KTN (MH1286), there was no blanket provided to passengers in economy seat. When we touch down in KTN and the head of cabin crew from MH1286 using very rude and impolite way to require us to return the blanket. We have try to explain to the head of cabin crew and guess what we get? He scolding us 'biadap' and yelling to us will call the security guard (the way he showed to customer is want to fight us). Is this the attitude MAS provide to the customer? If the blanket is not allow to carry on then why the head of cabin crew didn't use a polite way to ask us to return? HE is the head of cabin crew and didn't show the polite manner to customer. Will all the cabin crew follow what he did to customer? Lastly, we will never fly with MAS anymore! Such a bad service from the head of cabin crew!

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Wine Is Good
Wine Is Good
, US
May 29, 2016 8:28 pm EDT

Was the blanket yours or the airline's?

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8:34 am EDT

Malaysia Airlines lost baggage and ### service

I am writing with the way my baggage has been handled for the past 7 days.
I was flying from Auckland to Mumbai and when I arrived in Mumbai I noticed my baggage hadn't arrived.
I went to the missed baggage counter and the people on the counter were not even ready with the forms . They were searching them all over.
We managed to finally get it sorted and were told we would receive a call in the morning. I was waiting till late afternoon for the call and when I dint receive a call I called the number I was given.
The person who was handling the call told me the bag would arrive on Thursday, but it dint. Again I received a call saying it would come on Friday and surprise surprise it dint turn up. Then I was told it was gonna come on Saturday flight but I have just received a call saying it is now gonna come on Monday.
I am absolutely dissapointed at the way they are dealing with this . I am on a short visit and flying back next week and hope that my baggage arrives before I fly back.
As for the compensation they have been very stingy and offering me use 60$ .
It is ridiculous ..
I am an enrich member but have decided never ever to fly Malaysia airways...the most crapiest customer service ever provided...

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5:07 am EDT

Malaysia Airlines pre booking seats then getting to the airport and we are not sitting in the seats booked in advance at flight centre

This is the fourth time now that we have booked the seats in row 11 where you have more leg room and more room to move about... I have 4 prolapsed discs in my back and one disc herniation and I need to be Able to move more freely other that getting pinned in the normal seats especially when other passengers lay THIER seats right back giving me no room... On the flight today, there was a mother and a toddler, the others were fit and healthy.. I'm not impressed considering we try and get these seats as early as possible... I'm done now with Malaishian airlines, I'll fly Thai, Jet Star or any other that will treat me with some respect and courtesy...
We are off to Bali in July and there is no way in hell I will use Malaysian ever again.. I might add this was our fourth trip and I'm sure there will be many more.. Not a happy customer at all

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Update by Cindy J Smith
Apr 23, 2016 5:09 am EDT

Give the travellers the seats they order

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bhagwan panjwani
, US
May 23, 2016 4:17 am EDT
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this is most poor quality airlines I have travelled. also the staff is not good as I left behind my mobile and with in 5 mints time I realize after coming out of the craft that I had left behind the cell but with in five mints the staff who were inside say they did not find, also after requesting the security officer he said you go inside with the airline staff to check but no body came to help instead waseting time so that the flight can again take of to Jakarta,
absolutely cheaters, my complaint number in lost and found is HDQMH28285 11 MAY 2016

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6:18 pm EDT

Malaysia Airlines changed flights

Hi I was booked to fly out of malaysia kuala lumpur on the 1st of oct 2015, at around 10.30 flight to Melbourne. ..however upon check in was told flight isover booked and we were later booked to fly out on the 2nd of october at 23oohr flight to Melbourne. ..
Could someone please confirm that in writing that this was no fault of mine as Ihad presented myself at the check in counter on the first...October. ..
I have some insurance travel insurance issues with this travel times and they need a confirmation from airline out lining the details of my delayed departure. .

My name is Nazir Hussain . D.o.b 9.4.63
Family...shafina hussain Mrs
Chld... Fareez arfaan hussain
Farhaan zahin hussain
Zafreen zahra hussain
Falisha hussain

Your attention into this matter will be highly appreciated. ..

Kind regrds
Nazir hussain
+[protected].

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Update by Naz Hus
Apr 16, 2016 6:22 pm EDT

Hardest airline company to talk to a customer service person..like calling to mars or Jupiter. ..pathetic

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2:39 am EDT

Malaysia Airlines online check-in - changes to seat numbers

I would like to express my disappointment on the online system check-in for Malaysia Airlines. I check-in online on 14th Apr 4:55pm for flight MH759 from VN-KUL departing 16th Apr with seats 20E & 20F, 21E & 21F. However, when we dropped our luggages and print our boarding pass at VN airport, our seats were changed n my wife & children had to seat split/separately with us. The reason provided was due to other tour group had check-in earlier and they wanted to be seated together.

We have been using the airlines for many years and had been very loyal to Malaysian Airlines. My booking reference: K9NEH . Please follow up and would like a reply on this matter. Thanks

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8:11 pm EDT

Malaysia Airlines worst service ever and missed flights

We were flying from Bali to Germany with a connection in Malaysia then Vietnam on October 2015. We were in Kuala Lumpur, Malaysia and the lady of the counter after checking all of my boyfriend (German) and my documents asked if I had my return flight from Germany to Mexico (I am Mexican), I didn't have it at that moment so she said my passport was a problem and she wouldn't let me take the flight. We asked her for the manager to come, his english was hardly understandable which I found unbelievable due to he was the manager, he offered my boyfriend to take his flights and go home while I felt totally humilliated (meanwhile some other girl was checking every page of my passport which made me feel embarrassed by the way she was doing it, what was she doing there anyway?) and I needed to change my next flight and buy a return flight from Germany to go home to prove I wasn't going to stay in Germany, eventhough I was only making a connection in Vietnam, they even asked if I had money to pay the VISA to enter Vietnam when you don't need one if you are just passing by, anyway... they weren't going to help us in ANY way, we missed our flights, my boyfriend stayed with me and we called the German embassy and they solved everything by calling them directly and making them give us new flights for the next day so we just had to spend the night and had the worst experience with an Airline so far.
Speaking about the flight, oldest planes, they still have those credit card phones with zero technology, the seats are dirty and broken, everything looks like is falling down, so uncomfortable and unpleasant experience in every single way.
Never again.

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Update by Sofia Barajas
Apr 07, 2016 8:33 pm EDT

just clarifying it was Vietnam Airlines, my bad.

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5:03 pm EDT

Malaysia Airlines mh 103, mh 149, failed to provide wheelchair or immi assistance for old lady who cant walk properly

Hello this is Aslam.We have been flying with Malaysia Airlines most of the time and we cannot believe the utter deterioration in service. We always praised the airline but not anymore.

Last year my mother in law came through MAS with wheelchair assistance and immi assistance, never had any problem. She wil travel back bangladesh on 9th april, hopping she won't have any problwm either.

But im extremely disappointed the way MAS treated my mom who recently came to melbourne. When i booked flight( MH 103, MH 149) i made clear request to have wheel chair and immirgration assistance. My mom 70+ yrs old, first time traveling alone, doesnt Speak in English either, she really cant walk property due to aged and she is on medication.

1st scenario, my mom travel 25th march, when she approach airlines crew, they failed to provide wheel chair and no assistance what so ever. Therefore she had to walk, stay in que to board aircraft.

2nd scenario, when she get off the aircraft in Malaysia, no one wait for wheel chai assistance, neither help her to get into other gate for connecting flight. Imagine for old lady cant communicate with other, luckily she found other bangladeshi couple who helped mom to show the gate. She board aircraft without needing any assistance from any malaysia crew. More drama happenedwhen she off at melbourne airport. Same scenario happened no assiatnce in melbourne airport. She dont know what to do. She lost path, therefore a security guard have found her and take her to the immigration. Ince she pass immigration. Again issue with luggage checking, she had to wait almost 2.5 hour standing. In the que. She felt like crying as she cant walk anymore. I had to speak with AIBPS, as well as menzies australian airport support to get update on my mom arrival. When she came out after 4 hours later. She hug me and start crying.

This is absolutely unprofessionalism, disgraceful, unacceptable. This situation could end up with major accident due to her health issue. Apology not acceptable.

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6:08 pm EDT

Malaysia Airlines service

Whilst travelling from MH123, we were served a meal that was promptly collected before tea/coffee was served. The tea cup was collected on the meal tray without being told that you needed to keep it. When the air stewardess offered tea and coffee, the air stewardess complained that I should have known to hold on to the cup. She then proceeded to take a cup from SOMEONE ELSE'S USED TRAY and served tea in it. Naturally I did not drink from it. It is a disgusting practice when you pay hundreds of dollars to fly on a plane, and the air stewardess DOES NOT PRACTICE BASIC HYGIENE. Both rude and disgusting!

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12:18 am EDT
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Malaysia Airlines customer service

I travelled with malaysian airlines together with 3 other adults and 3 young children. It was the worse flying experience I have ever suffered. The flight was cancelled days before departure but we were not advised! When we arrived at the airport (Sydney) we were required to wait some 7 hours for an alternative malaysian airlines flight. When we arrived at kuala lumpur we discovered that we had missed our connection (Another malaysian airlines flight). We were then required to queue for several hours at a malaysian airlines 'service desk' to get overnight accommodation. We were then required to queue for a further hour to board a coach to take us to a hotel.
The next day when we returned to klia to board the next flight we found we had been allocated seats scattered around the plane such that the three children (Aged 3, 6 and 8 years old) were all sitting away from their parents!
Does this sound unbelievable?
Sadly it gets worse! I complained to malaysian airlines and I received an automated response stating that I would get a response. That further response never arrived so I chased them up and again got no response – other than the automated response! I then sent them a final request and guess what – other than the automated response I received silence.
This has to be the height of disrespect and total disregard for customer service!

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I
italk user
, MY
Apr 01, 2016 6:29 am EDT

MUELLER WAKE UP - Your staff at the call centre were laughing all the way when customers were stressed with complaining about your service. You can hear your staff laughing at the background when you are on the phone complaining. Who trained all these useless deceitful staff. MUELLER, If you can't do a spot check, at least you can randomly pick one of the recorded telephone conversation where you can experience the frustration yourself.

MUELLER, ARE YOU LOSING YOUR GRIP?

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R
1:55 pm EST

Malaysia Airlines poor service

Hello, this is prashida Gopali, one of the regular traveller with malaysia airline. But i am really disappointed with the service today . as my mother in law was traveling ktm via Malaysia airline from Sydney MH140 on the 6th and 7th march on MH 114 and it got re-timed, i got the mail 2 days ago before the departure, and she had the transit of more than 14hrs but you guys don't even provide hotel or lounges for the elderly ppl who cannot even speak English and who is on medication.
I did tried to talk with the staff here in Syd and also with staff within check in, they couldn't do anything about it. Really poor service, apology not accepted. NEVER TRAVELING WITH MALAYSIA AIRLINE AGAIN. THANK-YOU

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italk user
, MY
Apr 01, 2016 6:35 am EDT

This is the world worst airline - useless bunch of Deceitful Idiots working there. Rude staff - Untrustworthy Staff... Where on earth can a customer service from an international airline representing the country be so rude and deceitful. I am starting to think is there a or one trustworthy guy/gal working for this airline called mas? Sadly to say i haven't come across yet!
baggage handler hate handling customer's luggage! why do u want to work in a department that you hate and you take your frustration on customer's luggage.
Mueller dont you tell me its not your responsibility because you contracted out. Let me tell you this...this is your responsibility because you took our tickets money.

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2:31 am EST
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Malaysia Airlines poor service at mas call centre

Dear Mr. Christoph R. Mueller,

E-Ticket Number: [protected]

I have always regarded MAS as honourable ambassadors of Malaysia and a national airline that every Malaysian can be proud of.

I have thought that after the crisis of the twin air disasters and the urgency to revise the corporate structure of the national carrier,
MAS will once again emerge as a contender in the global airline business and be ranked among the best in the world.

However my hopes were brought crashing down following my recent bitter experience with the MAS call centre. It was a shabby
treatment of a customer who has up to this point, kept faith with MAS.

I phoned the MAS call centre to enquire about my open tickets. Each time attempted to get in touch, my calls were abruptly cut off
after I had to endure an average waiting time of 20 minutes at each attempt.

Finally I managed to get through the call queue and I spoke to a female call center agent to reactivate my open tickets. She asked
for my booking number then put me on hold for 12 minutes. She then hung up on me! Now that was a dropped call by the agent not
the customer for no apparent reason!

I called again and had to wait for another 20 minutes. his time I managed to speak to a man by the name of Hisah. I requested to speak
to the manager. Hisah told me that the manager won't speak to airline passengers. Also he told me bluntly to call back the next day.
I then told him of my wanting to make a complaint about the poor service level and unnecessary delays in getting through the call center
queue. He nonchalantly told me to go ahead to make a complaint!

By that time, my patience was already exhausted. Hence now, my writing to you to highlight that something is seriously wrong with the
call center staff of MAS. In other call centres, the standard of service is randomly vetted by supervisors and authorised staff from time
to time in order to monitor service levels and appropriates responses.

I'm truly disappointed that all my attempts to enquire and discuss on the fate of my MAS open tickets have met with frustration, technical
glitches, deliberate attempts to delay waiting customers forced to hold the line and downright rude responses from unprofessional staff.

MAS customers deserve better in order to drive the airline forward in these challenging times. Besides the recent corporate restructuring
exercise, I'm sure there is much work done behind the scenes. Unfortunately, the lack of able personnel is rearing its ugly face right at the
front line which reflects poorly on the MAS.

Despite all the challenges and struggles faced by MAS, it should not forget a fundamental principle of its success. My recent encounters
with MAS call centre staff has now led me to question: Whatever happened to Malaysia Hospitality?

In competitive business world, there is no place for arrogance. What is lauded today can easily become yesterday's news should the
business lose its focus and lose its competent personnel.

I demand that MAS re-look my case and grievances seriously. Should I not receive a reply within two week, I will write a letter of complaint
major newspapers, republish it on social media and circulate to the board of directors of Khazanah National and the association of airlines.

Please find attached the E-Ticket Number [protected] for your attention.

Thank you for your time and I hope to receive an appropriate responses as soon as possible.

Sincerely,

Tunku Suleiman Bin Tunku Abdul Rahman
E-mail : [protected]@gmail.com
Mobile: [protected]
Batu Feringgi Beach,
Batu Feringgi, Penang,
11100 Malaysia

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I
italk user
, MY
Apr 01, 2016 5:54 am EDT

Too right this was what I had experience with Malaysia Airlines. The worst service ever. The staff in the call centre are inhuman. This lady called herself LUCY had just cut my line off when I asked to speak with a Manager. How on earth can this kind of person working in an service industry as CUSTOMER SERVICE...WHO WAS THE STUPID IDIOT INTERVIEWED HER AND GAVE HER THE JOB. This is the kind of staff that lose Malaysia Airlines Business. You don't need rocket science to know Good Service makes Good Business. It is obvious that Malaysia Airlines employed many idiots who DO NOT GIVES A ### ABOUT CUSTOMER SERVICE.
The only country in the world when you will not get your PRIORITY Bag when you wait for your bag and your bag was marked PRIORITY. When you made a complaint to MAS...Guess What? MAS replied by saying it has nothing to do with them, they have contracted out to the baggage handlers. WHAT? NUMB SKULL! Who took our ticket money CHRISTOPH MUELLER ARE YOU REALLY SO BLIND? YOU HAVE CONTRACTED OUT TO IDIOTS AND YOU HAVE THE WORLD MOST UNTRUSTWORTHY STAFF WORKING IN YOUR CALL CENTRE...How can you turn MAS around?Really?

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8:57 am EST

Malaysia Airlines flight

We have recently travelled with Malaysia Airlines for the first time & I have to say never again. We booked the Malaysia Airlines flight purely for the flight times – no other reason & we had an eight hour delay, which totally ruined the start of our holiday as we lost out on an entire day of our holiday. If we had known of the hassle & issues that lay ahead we would have categorically booked it with a different airline.

My husband had received a text message early on Christmas Day morning from an unknown number stating that our flight had been delayed. We called Expedia – who we booked our holiday through - & advised them of this. My husband was then put on hold while Expedia called Malaysia Airlines to check. Malaysia Airlines advised Expedia that there was no delay on our flight & it was maybe a scam & to ignore it. Following this conversation, we left home at 4am for our three hour journey to the airport, only to find that our flight was in fact delayed. I think that you need to address the lack of communication within your company and also between yourselves & those who sell your flights, as this message should have been conveyed to all. If we had known this, we could have stayed in the comfort of our own home & left later on in the day.

We were handed a leaflet & advised that we could have use of a hotel room - which we appreciated - so that we could try & catch up on some sleep before our long journey. However, after some not very nice breakfast, we made our way to our room which was horrible, dirty & stunk of stale smoke. We were so shattered that we didn’t complain as we just wanted to get some sleep before the long flight & we assumed that the Holiday Inn were using the rooms that they had available, so we guessed that we probably wouldn’t be able to move rooms anyway.

When we came down to have some lunch we were told that they had stopped serving 20 minutes ago & we couldn’t eat. Not a single member of staff had mentioned any timescales when we’d checked in or when we were seated to eat breakfast & nowhere on the meal vouchers that we were given did it provide any times. So we had to buy ourselves lunch when we arrived back at the airport.

Once we arrived in Kuala Lumpur we had to literally run through the airport to catch our connecting flight, which we made by the skin of our teeth. All this extra stress certainly further tainted the start of our holiday.

On our return flight, we took off late & then we were told once on board that the flight would be another two hours than expected – with no explanation.
We found the cabin crew on both flights – particularly the return – rude & un-attentive. We have flown with many different long-haul airlines & we’ve never experienced service like it.

The cabin crew were in & out of the overhead locker above where we were sitting, taking our luggage in & out to get some bags & then shoving our luggage back in. They also kept standing on the side of the chair to get these bags – this continued throughout the flight, which I just do not feel was very professional. I did not appreciate someone constantly moving our luggage in a less than careful manner. At one point a gentleman sat in front of me was hit in the face by a bag when a member of the cabin crew was taking a bag out of the overhead locker, this is totally unacceptable.

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7:28 am EST

Malaysia Airlines lost baggage

i flew from kualalumpur to sydney few days ago and upon arriving in sydney found out that my baggage was missing. I rang so many numbers which was never answered. I rang malaysia, Philippines customer service, sydney office and given 10 different numbers. The service of malaysia airlines is disgraceful. The ground staff promised me that my baggage will be delivered at 10:30 am, then 5 pm, then 7 pm but never arrived.

never again the worst airlines

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7:39 am EST
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Malaysia Airlines flight re-time without notice

I am truly disappointed with mas airline! I bought a flight ticket from kota kinabalu to kuala lumpur on 14 february 2016 at 8pm. This ticket was purchased in dec 2015. Until today, when I check-in the air ticket, I realize that the flight schedule has delayed from 8pm to 9.20pm (Which mean I will be arriving to kl by 12am). Since december 2015 until now, mas airline never inform me that the flight has been delayed / re-timed. Mas airline should inform me in advance and not changing my flight ticket quietly. They should send me an email or text messages to specify that my flight time has been delayed or re-timed!

I hope mas airline give me an explanation. All the while I am supporting mas airline but this round they have really made me pissed-off!

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3:42 am EST
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Malaysia Airlines missed flight due to cancellation and delay of malaysian airlines flight

It was a very happy occasion after been back to Kuching for Chinese New Year after 21 years. My cousin need to go back her hometown at Labuan after that therefore I have been booked on behalf for one way ticket from Kuching to Miri by Malaysia Airlines as per details given in the scanned copies attached. (Booking No. X0W74 / Ticket No. [protected] / Flight No. MH3802 /Departure Date & Time: 11.02.2016 8.20pm)
She had arrived on 11th February 2016 (Thursday) to the Kuching International Airport for the flight that supposed to depart on 8.20pm. Once she checked in there was nothing / info from the MAS staff until my cousin found out that the plane that she was suppose to get on is CANCELLED. Then all of the passenger went to the counter to ask for the reason; what they reply is “The is a strong wind at Bintulu Airport that makes the plane unable to stabile to take off” Therefore it had been re-scheduled to the next day morning at 6.30am. MAS did provide the accommodation and meal due to the cancellation but my cousin didn’t want to stay alone at a stranger place without accompanied by known person. So we go there and bring her home.
The next day 12th February 2016, we send her again by 5am. The MAS staff at the counter inform the passenger that the flight status is unknown until further notice due to there is a technical problem on the plane therefore it cannot take off. Of course all of the passengers are very frustrated and angry on the status for some of them need to attend the meeting on the day and some have to connect another transport / flight for back to their hometown. The worse is when the passengers asked about compensation; what they get is there are NO entitlement for COMPENSATION for the flight delay. The MAS staff at the counter was so furious after been asked by all the passengers, therefore he stood up and said angrily “I DON’T KNOW A THING ABOUT THIS AS I JUST COME IN TO WORK!” We may understand on his feelings and his situation but in this service line shouldn’t he reply that he is really have no idea about this matter but will check and get back to them instead of react un-professional way. However, you should understand the passenger awaiting feelings on the uncertain time to go back their hometown / destination. Then, the counter asked the passenger go to look for the PIC at the Office; sadly there was nobody in the office and when they found one, the staff asked them back to look for the counter. Over 6am, we have been informed that the flight will depart at 11am. They were provided a breakfast by then. My cousin were informed to get into the Gate and wait for the 11am flight (it seems like it will depart on that time). Some of the passenger gave up and booked another flight to go for their destination. Imagine how could you compensate on the loss that they missed-out of the urgent meeting that been arranged.
11.00am, they still unable to get on any flight. They were informed that the plane is in repairing status. Therefore had been re-scheduled to 2.50pm.
On 3pm, my cousin called us to report that she haven’t get into the plane yet. The most shocking news is their staff told them that there is no flight to Miri at this moment and let them go for Mukah flight and yet it is not connecting to Miri. Few of the passengers looked for the Manager but the PIC still didn’t show up out after the request.
Instead of letting her waiting without knowing the status, I called MAS Helpline. How disappointing that the helpline operator said they don’t know much about the further detail about that flight and said if wanted to asked for compensation had to look for the counter at airport there; NO USEFULL INFORMATION GIVEN ON WHOM SHALL WE FIND & NO CONTACT NUMBER TO CALL AT.
You have right to retain them inside the Gate without inform them on the status of the flight. They are human, they are not deserve to be treated that way. How would you feel if you buy a ticket worth RM 300 and waited without a certain time given? From 8.20pm to the next day 6.30am. After that from 11am to 2.50pm then to unknown. How would you feel in their shoes? Malaysian airlines has behaved in a highly irresponsible manner . The treatment meted out to us is grossly unfair. The least we could expect from a reputed airline like Malaysia airlines is they would find a solution by other flight to send the passenger back or compensate the passenger so that they can book / buy another option to go back their hometown or destination.
In the light of all the aforementioned facts, with the accompanying attached scanned document evidence, we expect Malaysia airlines, as a responsible airlines to refund the amount and compensate the ticket fare in full amount.
Awaiting an immediate response.

Regards,
Willy Poong Hui Lee
[protected]@gmail.com

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5:08 am EST
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Malaysia Airlines on board service

Hi,
I mr avinash baheti was traveling with my wife ms kritika damani for honeymoon purpose from mumbai - auckland on 4th feb 2016 from malaysia airlines vide confirmation no - 7h6qxx & have my return on 18th feb 2016 from auckland - mumbai.

It was prior informed to the airlines & yatra.com about our meal to be veg, and we got a surprise that as the flight was moving from mumbai - india, despite of that they did not have any veg meals on board for the 16 hours long flight. We were told that sorry as your meals are not updated with us, we do not carry veg meals & we need to adjust with the fruits etc on board.

It was embarrassing that an airline like this have crew members who give such response. Also if this is a rule that they do not give meal to customers who did not mention their preferred meal, why dont they make a curtsy call asking their meal preference.

I am not sure if I would like to travel / return back with this airline after such response. Need to know what is it that they can do to rectify the same.

Please feel free to contact us on +91-[protected]

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Malaysia Airlines missed flight due to cancellation and delay of malaysian airlines flight

Dear Sir,
My wife and I booked our round trip tickets from Dubai to Penang, Malaysia by Emirates airlines and Malaysia airlines as per details given in the scanned copies attached. Our luggage was booked through till Penang. We had no problem with our forward journey to Penang on 28/1/16
Howeverwe wish to register a complaint with regard to our return journey. We are highly distressed and upset with Malaysia airlines for their callous attitude on our return journey. Our return flight was scheduled from Penang to Kuala Lumpur by Malaysia airlines flight MH 1149 at 3.35 pm on 1/2/16. On reaching the airport at 1pm, we were informed that the flight had been cancelled due to some technical problem and that we were accommodated on the next flight (MH 1155) scheduled to leave Penang at 5.35 pm. We expressed our concern that we may not reach KL on time to board our Emirates flight to Dubai(EK 0347) scheduled at 7.10 pm but were assured that there would be no problem as we would reach ahead of time.
However, to increase our anxiety the 5.35pm flight MH 1155 did not take off from Penang as scheduled . The flight arrived only at 6.05 pm at Penang. We voiced our anguish and concern to the Malaysia airlines ground staff who immediately contacted Emirates at Kuala Lumpur and assured us that all would be fine as they would wait for us. She further informed us that Malaysia airlines staff would meet us as soon as we land at KL to assist us in boarding the Emirates flight (EK 0347). The Malaysia airlines flight(MH 1155) left Penang only at 6.30 PM and landed at KL at 7.15 pm. As the ground staff had earlier apprised us, a Malaysia airlines staff was waiting for us as we alighted at KL. She gave us the shocking news that Emirates flight (EK 0347) had already left, but not to worry as we had been accommodated in the next Emirates flight at 1.10 am, 2nd February. She also confirmed the same in records in the Gate 2 room and advised us to go to the transfer desk for our boarding pass. At the transfer desk Malaysia airlines staff once again confirmed our seats in the Emirates flight(EK 343) at1.10 am from records . She informed us that the boarding pass would be issued by the Emirates counter on the fifth floor only 3 hours before departure i.e at 10.30 pm. We were hence given access to the Golden Lounge till 10.30 pm.
At 10.15 pm we set out to the Emirates booking counter and were aghast when Emirates staff informed us that to secure a booking on the EK 343, we would have to pay an additional MR916 for date changing. We immediately contacted the Malaysia airlines staff who were most uncooperative and said that they could do nothing about it and if we wished to travel, we had to pay this amount. Having no other alternative, we were forced to pay MR 916 to secure the date change ticket and thereafter the boarding pass.
Malaysian airlines has behaved in a highly irresponsible manner . The treatment meted out to us is grossly unfair. The least we could expect from a reputed airline like Malaysia airlines is that they would keep their word! If we missed our Emirates flight it is because of Malaysia airlines and their false assurance to us ! We hold Malaysia airlines solely responsible for inconvenience caused to us.
In the light of all the aforementioned facts, with the accompanying attached scanned document evidence, we expect Malaysia airlines, as a responsible airlines to refund the amount and compensate us for the ordeal we had to go through at our age of 60 years.
Awaiting an immediate response.
Regards,
Dr Arun Shirwaikar
[protected]@gmail.com
Enclosures:
1. Round trip ticket
2. Boarding passes and EMD receipts

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Malaysia Airlines wrong booking

I booked 2 tickets from delhi to phuket on 13th jan 2016. the flight number which i booked for was MH786 but when the itnery was sent to me was for MH790. I called them the same very moment but the office had closed by then. Then i went to their website and got an email from their([protected]@malaysiaairlines.com. I sent an email their and then called up their reservations the next morning. When i called their reservation they said I will have to pay 4000 per ticket to make the amendment whereas the fault was at their side. i also showed them the mail in which it say i was trying to book for MH786. I have attached the screen shot of the mail which came from them to complete the booking. This is sheer harassment. booking reference:x7gxj name: rohit yadav travel date 29th feb 2016

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Malaysia Airlines upgrade

I cannot emphasise enough how disappointed I am with Malaysia Airlines customer service. Last month, 64 hours before our flight we contacted Malaysia Airlines regarding a different matter to be told our upgrade had been accepted. Much to our horror when we asked we were notified that they had removed $1400 ($700 each) out of our account without our knowledge! There had obviously been a massive mistake as we were under the impression we had only bid $70 each and could never afford this. When we attempted to contact Malaysia Airlines in a panic we were given absolutely no help at all. We requested on numerous occasion to be downgraded and refunded as there had been an obvious mix up and we were now left with no spending money but our pleas were ignored. We were notified that we could only cancel our bid up to 72hrs before, but also that you do not get notified that your bid is successful until 48hrs what kind of system is this? Due to this we have now gone into debt as we had to borrow money to live off of. I was warned many times not to fly with Malaysia Airlines but thought I would give the airline the benefit of the doubt...this was my mistake! On top of all this when we got to Kuala Lumpur Airport for a 7hr stop over we were told by your staff that even though we were told in Sydney we'd be allowed access to the lounge that this was not the case as our upgrade was only for the first flight. Your staff then informed us that they would put us up in a hotel but we would need to go to the ticket desk in arrivals to get the details etc. After going through immigration we turned up to the ticket desk which to our disbelief was closed for another 2 hours. When it finally did open we were then informed that actually we were not being put up in a hotel and so had been clearly lied to. I can not tell you how much stress and worry this airline has caused us. We saved all year to be able to afford this holiday and it along with our Christmas was ruined. You have now left us with no option but to take this further and we will be contacted Fair trading. I can not warn people enough not to fly with this Airline now. After all the troubles over recent years I would have thought as a company they would be trying to restore peoples faith and trust in their airline but clearly not.

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Phone numbers

1300 883 000 1800 552 9264 More phone numbers

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