Makro Online / waiting for my online order. not delivered to me

I've bought a washing machine with you and it states that it will be delivered to me 6th September 2019. I am trying to find out where my washing machine is but no one can tell me. Every time I contact the online call centre I have to hold for 15 minutes then they tell me we get back to you and they never come back to me. This is the worst experience ever.

  • Makro Online Customer Care's Response, Sep 12, 2019

    Good day Manna,

    Thank you for bringing this matter to our attention.

    Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you.

    We will contact our stores Online department and request urgent assistance in this regard, kindly provide your online order number please, so we can take this further?

    Looking forward to your response.

    Kind Regards,
    Makro Complaints Board

Sep 11, 2019

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