Makro Online
reviews and complaints

on the 27th November, that was the first day of black friday, i purchased a 15kg samasung machine from Makro cornubia. after paying a staff member took my booking receipt and invoice to book my machine. due to circumstances i could not take machine same time away. next day i paid for delivery to be made, arrangement was made that on the 30 Nov the machine will be delivered. on monday 02 Dec i received a phone call from the delivery department that there is no stock of the machine and waiting for stock to arrive. i insisted to speak to someone in charge and was assurred that a manager will phone. 2 hr later no calls received. i called and spoke to sash who assurred that an investigation into this matter will be done and i will receive feedback. today the 04 Dec, no feedback recieved. i have called the delivery department and was put on hold for more than 5min, then the call cut. i have tried several times and there is no answer. now i am gonna drive down to the store and make and want answers. what an innconvience. pathetic service my cell number [protected]

I have sent several messages to Jabulile Khumalo in your Customer Service / Insurance department. I have had no responses or acknowledgement of my correspondence. Will someone please assist.

LG Agents came to inspect the TV. they called twice to inform us that the mother board that needed to be installed is not available in South Africa and that we should wait 8 weeks and they will let us know if the part is obtainable.

We were told that the insurance coverage will enable for the TV to be replaced if parts are not obtainable in South Africa to fix it.

I have been waiting for an update of any kind from emails and calls around my order, still nothing, you can't get an immediate refund its take them another 10 days or so, you're basically screwed either way.

I walked out of Game because they were full and opted for an online option because my last purchase was such a breeze.

I am beyond annoyed and their customer care consultants are no help, they can't help, the don't know what's going on, they can only log a ticket for someone to get back at you, no one ever does, its phone call after phone call and emails about the same damn thing, I wanna scream

As advertised playstation 4 incl 4 games and 3 months subs for r3999 available from 27th november 2019 on black friday special, oh and 18 units per customer! 😕😢 sad! On november 26th 2019 item was in my cart ready to checkout at 7am, exactly 6:59 and 50 seconds I clicked on. Checkout (giving internet connection time) at 7:06 I get a booooo item sold out

What a disappointment
Call the store @ 8:02 sorry all sold out

What a black friday scaaaaam

Thanks makro

I ordered a Defy Dishwasher (Order number MAK2231919) on 14 November. According to the "track Progress" the order was confirmed on 15 November. Delivery was said to be 2 -5 days. It is now 8 days and still no sign of the product. I phoned your customer care line on Wednesday and was told that delivery would take place on Thursday. Needless to say, nothing received. Phoned again on Friday morning and was promised that they would phone me back later that day. Again, needless to say - no phone call received.
What have I paid a delivery charge for?
I feel that this service is extremely poor to say the least and it will certainly be my last time of ever trying to do business this way.
I want to know why the continual delays, why promises made are not kept and I feel that my delivery fee should be refunded.
Look forward to your response.

I bought a washing machine, microwave, sound bar and fridge on the 6th November 2019, and after a big fight it was delivered on the 8th November 2019 without the washing machine, I then had to go to the Makro store on the 9th to collect the washing machine, due to the inability of staff not performing their respective functions properly. Today on the 21st November I had to take the microwave back due to an irritating noise and a faulty door. Their policy states that it will be exchanged within 14 days and I only took delivery on the 8th of November, which means it still falls within the 14 days, and now they want to book the unit for repairs which according to them can take up to 6 weeks. That is the worst client service I have ever had in my entire life. I can tell you one thing, due to the inability of the sales manager at Carnival Makro, I will never go back to Makro ever again, not even to buy a pencil. I am highly disgusted.

I ordered the icemaker machine online which was delivered on the 18th of October 2019. The bottom part was not delivered only the attached top part was delivered. I made followup and no one has got back to me. Instead everytime I call, i'm told that they waiting for an answer from David who is apparently in Port Elizabeth. It's very frustrating that i can't utilize the machine and missing out on making money instead i'm spending money trying to follow up. I was told that someone would call me after 72 hours. It's over 2 week now. This is ridiculous. There are events which I need to cater for as well as customers to service and I am losing out big time. The Berlin November is coming next weekend and I can't afford to lose on it or else something is got to give. Ref no: #345721.

MAK2217122
Makro's Online support is very very disappointing.
Placed an order weeks in advance (25 Oct), and emailed specific delivery instructions immediately, and 3 more times - to be delivered on 15 Nov after 2 (as the online instruction section doesn't work).
Still have not received 3 out of 4 most important items! (Split delivery). I cannot keep taking off from work because the delivery is unorganized.
The communication from Makro online with their couriers and their clients is pathetic.

How can this be resolved?

My order was placed on 5 November 2019. I'm in Randburg. 2 - 5 days for delivery. No delivery yet, tried in vain for 2 days to cancel as I need to go and buy the item somewhere else. No contact since, agents keep saying someone will contact me but nothing. Why do they have an online helpdesk? And why are they not helping? Or sorting out queries? Really bad.

My mother's purse was stolen today in Makro Centurion. When they asked for help the assistance was terrible. At the Absa bank in Centurion Mall where se got a new card the lady that helped her said that there is on a daily basis older people that come in to get new card that was robbed at Makro. Surely I think that Makro can sharpen their security as a Tuesday is pensioners day at Makro. I also think that when older people ask for assistance that the staff can help with a smile and not like it is too much effort.

I placed my order on 15 october 2019. I have still not received it after complaining telephonically (twice) and receiving a notification that it is on its way. This is pathetic. On 12 july 2019, I placed an order as well and it was not even delivered - I had to collect it myself on the 12 aug 2019 which is one month later. I have no idea what is happening but I pay the delivery fee for convenience which promises 5-7 days, this has been 21 days and it's not the first time. I will definitely only use takealot in the future as this is ridiculous for business purposes. Yesterday I spoke to a gentleman jarred at customer service line and he assured me that he will be conveying this o a supervisor to contact me within the same day... I have still not heard back from him. So all in all this is 21 days, 2 telephonic complaints, one in-store complaint and 3 emails and still nothing...

Last week Sunday, 27 October 2019 I placed an order for a birthday present which I was meant to give to my special someone today. Makro delivery states 2-5 working days. Throughout last week I noticed that my order had not moved since I placed the order and paid. Bare in mind, when I placed the order there was stock available. I called in about five times to follow up on my order in which each time I was advised I would receive a phone call when I would receive my order. SURPRISE - I received nothing at all. I call again on Friday in which I'm told they are contacting the supplier to find out why their system inst moving. I did not receive a update call either. Come yesterday (Monday, 04 November) I had no feedback and no order delivery. I was fed up and called AGAIN. This time, I was informed they have no stock. The day before I need my item, they have no stock. I am supposed to be "updated" when they will get stock again - I have received no call. Disappointed in MAKRO, service is HORRIBLE. And today I have to let my partner down because I am unable to give him his present. I still would like the item, there has just been no motivation from their side to ensure I receive this product.

I purchased cash a KIC fridge at Makro Carnival, 25 October 2019.I noticed during the week that the freezer door rubber does not close tight.There is a gap between the rubber and the freezer when it is closed.
Makro Carnival does not want to help me.
What do I do get my money back and let Makro keep it's defect Fridge.
As a results of the air coming into the freezer as a results of the door rubber that does not seal the entire freezer.The freezer is virtually not serving the purposes and within short space of time Ii would loose a fridge due factory defects that are unduly passed to me innocent customer.Please do something before it's too late.

I made a online purchase on 27 October 2019
On 28 October I did an EFT payment, like my previous order.
The order is still showing awaiting payment.
I have phoned the online centre 4 times already and have send my proof of payment 3 times.
My previous online order was dealt with so efficiently that I felt confident to do it again, big mistake on my part. Never will I buy from Makro online again

Reference number 303261

Absolutely disgusting service from Makro online. I placed an order online which was meant to be delivered to my home within 2-5 working days after placing such order. They delivered an incorrect unit, asked the driver to return with it on the 4th October. Since then I've been following up as to when will my correct item be delivered. All callcentre agents sending me from pillar to post. I have asked for my refund, its been more than 7 days. I follow up everyday and I've been given same feedback. I need this to be actioned ASAP or I will report this to ombuds and my last resort.

I purchased 3 office chairs online to be delivered in Cape Town using Makro Cape Gate on the 17th of October and on the 19th I received an email that the chairs were dispatched but today is the 29th and the delivery has not been made.

I called the online department and the Makro Cape Gate store but still there is no answer when will the delivery be made.

My order number is MAK2201209

I purchased an item online, was not happy as item description was not accurate. Upon requesting a return I had to wait 2 weeks for collection.
The collection was done in September, it is now the end of October I have not received my money back.
I have made numerous calls and sent emails at my cost but no assistance. Even though I sent banking details twice they send a mail back requesting bank details again. A bunch of thieves. totally unhelpful

Good day.

I bought a lawnmower and a side cutter on 20 September 2019, but couldn't find someone to help me with my garden, we only started using the machine on 5 October 2019. We used the machine for few hours and it was dead. I then returned the machine back on 13 October 2019, and indicated that I want credit, as I cannot take the machine that broke after using it for the first time. To my surprise I received feedback yesterday to say that the machine is ready for collection. I then called the department's manager, Mr. Kenneth Motswa to explain to him what happened. I was saddened by the way he couldn't even give me the benefit of the doubt that I could be telling the truth when I said that it was first time using the machine when it broke, and hence I don't want the machine back. After speaking to Mr. Kenneth, I received a call from Makro, informing me to come and collect the machine, that's when I asked what the job card said. The lady said that the job card stated that the machine was being used on a wet grass, which is not true. The grass was dry when we were cutting. Can someone please assist me on this matter, as my partner has already bought a new machine, and we can't be having two machines, this is wasteful expenditure for us. To be honest I didn't even think I would be given such a hard time as I had the machine for only 3 weeks, I understand that there is 14 day policy, which I was not aware of but now does it mean that whenever we buy a product from Makro, we should be so worried that we would need to use the product immediately after buying it even when we do not have the man power to assist. I had the machine for 3 weeks, I used it once, my partner has already bought another machine, I cannot be sitting with 2 machines, Please how best can I be assisted on this matter as your customer.

Ref No. 2604206

So frustrated
Mamodiehi