Makro Crownmine — samsung voucher when you buy a fridge
I bought a R20000 fridge at makro on the 29 October 2018, my mom received a Samsung for 7000 to use for a holiday. the issue is when we bought the fridge I used my card as my forgot her card at home. we were not told that the name of the invoice will be linked to the voucher and now my mom cannot redeem the voucher as the invoice has my name on it. I called Makro customer service and they told me that the store can reprint the invoice with my mom cards but Makro manager Bazil Green and Roshed Abdul has advised that they cannot do that. what are we suppose to do now? Basil is telling me that it is not their responsibility to tell customers about this which I believe it is their responsibility to let customers know so that they use the correct card. can someone please assist me please.
my number [protected]
email address : Ntombi.[protected]@kpmg.co.za