MakeMyTrip
reviews and complaints

We booked Travel ticket from Delhi to Wellington via Singapore using Singapore Airlines for 29th Aug 2019.
At the time of booking the route was Delhi To Singapore
Singapore to Wellington. And we received ticket as well on registered email.
On 27th Aug 2019 we come to know that flight is going via Melbourne Australia.
Delhi to Singapore, Singapore to Melbourne then Wellington.
We are Indian passport holder, in that case we need transit visa for Australia.
Now in this short duration how we get transit visa. When coordinated with ccare to date change, they are asking date change charge Make mytrip + Airlines(500 + 15000 INR). When asked for relexation, according to him company policy don't allow.
Now why should we pay extra amount and bear losses with this false/hidden information.
Shall we approach to legal advisory to recover all damages, or MakeMytrip cooperate?
Thanks
PNR Number is OMPRPP

Yesterday we were having dhow cruise. While boarding the representative from cruise one lady were shouting on guests which is not respectable.she didnt inform from where to make the queue and later she said to captain not to board untill we fullfil her desire. We have paid for enjoyment not for just to listen this type of things.booking id—AMEE NITINBHAI, NL2202391936220.

Dear Team, I have booked my hotel in Jorhat(Assam) through MakeMyTrip bearing booking ID: NH7216727194128 and I have paid the full amount of Rs.12325 in advance but when I have reached in Hotel they asked me for an extra amount for Rs.681/-.However when I have contacted to MakeMyTrip customer care and they told me that this was a mistake done by MakeMyTrip and I have to pay the extra amount and they offer me a compensation gift voucher of Rs.2000/- against that mistake. Moreover neither MakeMyTrip nor the Hotel representative was agree to provide me any invoice for that amount.

Therefore, I request you to kindly file a complain against this issue and provide me a satisfactory resolution.

Dear MMT team,

I traveled to Thailand and for that I booked my Package from MMT (Make my trip) . While making first payment MMT executive told me that there is a HSBC scheme going on and if pay by HSBC credit or Debit card I will get 10% cash back (Max RS 10000 INR) .
I shared my HSBC credit card details to the MMT executive before making a payment and after that MMT executive confirmed that my card eligible for this cashback scheme.
To avail the cashback scheme I made full payment of my trip expecting Rs.10000 INR cash back after 45 days as committed by MMT executive .
MMT executive told me money will be refund me by 15 July 2019 . I waited till that date but even after that no money is refunded .
I followed/following up same with MMT executive but till date there is no proper response .

Please help me in this regards .

Details are as below .

HOLIDAY PHUKET, KRABI TOWN HOLIDAY
BOOKING ID : NL2211041913604
Booking date : CONFIRMED 26 May 2019
DEPARTURE DATE 01 Jul 2019 MONDAY
RETURN DATE 07 Jul 2019 SUNDAY
Payment : Made by HSBC credit card.

Thanks,
Lokesh

I had to pay again a baggage fee to air canda on both the outbound and the return flight. This is because air canda did not receive payments from My Trip despite me already paid for the check in luggage for both trips.

The flight booking reference is K9IGOB.
My name is:
Manal Sam Said
Flight number from Manchester to Toronto on 21/07/2019 is : AC1931
The flight number from Toronto to Manchester on 28/07/2019 is AC1930.

My computer doesn't allow me to send photos

Is there any other way to email the receipts?

I had booked a flight through MakeMyTrip site as follows:

6E-446/Vadodara-Mumbai/Mon 22 July 19 17.10hrs PNR BGLJTJ.
I cancelled the booking directly with Indigo .I was informed by Indigo that they have cancelled the ticket and refunded amount Rs 3753 /-after deducting Rd.3000/=.
Since booking was done through MakeMyTrip refund the amount of Rs 3753/ was paid to them by Indigo for onward credit to my account.
Against the amount MakeMyTrip has again deducted nearly Rs.2000/- which is not fair.This is not fair.I demand payment of 90% of Rd.3753/- refunded by Indigo.You may retain 10% for services charged.
Please respond .I will complaint to the Govt of India if this unfair practice is followed.
Please respond ASAP
Thanking you
Balasubramanian.T

Date: Thu, -0700
Subject: Re: MakeMytrip Flight Invoice for Booking ID : NF78127214022850
To start my saga of travel on your ticket from my hard earned money👉👉👉

1)❓multiple baggage claim at Heathrow and Ney York in such minimal transit time with proper no assistance etc.
2)❓transit in short time from Heathrow to Gatwick at my labour and cost of Bus transport fee.
3)couldn't avail peaceful lounge facilities.
4)Exhausted and tiring
transits.
5)stupid sector timing allocation.

Why shouldn't I ask legally for such decieving offers without pointing hurdles on travel faced by us.

Always
customer

Redd🇮🇳
👉👉
*I will sue you guys and go to the press ‼️

I have booked my train tickets to madogan Goa from Coimbatore and return tickets from Tivim to Coimbatore through Trichur
My transaction ID for the above travel is as follows
NR752487579393380
NR752487455326613
And NR752486480330841
As I have cancelled my trip plan due to some personal reasons I want to cancel my travel tickets but I find there is no option for cancelling the tickets in your site.
Now I request you to cancel all my above referred tickets and refund the amount to my account.
I regret to inform you that I have been searching all over your site and checked my transaction details but I nowhere I could find the option to cancel the train tickets.
Due to the inefficiency of your site design I have wasted 2 valuable days in trying to locate the option.
I hereby request you to cancel my tickets immediately and refund the payment immediately to my account if any delay happens in cancelling the above said tickets I will hold you responsible and shall file a case against your website in consumer forum.
You claim to be the biggest travel operating website but I find this more ridiculous and irresponsible act.
I think you are trying to cheat your customers by not providing the option to cancel their tickets as and when the need arises.

I look forward to hearing from you soon.
Hope you will understand

Regards,

Srinivasan. D
Primary. Traveller.
[protected].

I had a booking in LaVintage hotel, Phuket in the name of Mr. Vinay Khanna from registered mobile no. [protected] for 16th to 19th June, 2019. I have made full payments as what had been asked from me while booking the tickets on the makemytrip site, which is also evident from my ticket booking ID no NH2315616370108. I had a booking for 12 persons with 4 rooms (3 adults in one room). On check-in, I was allowed a stay for 8 adults instead of 12 adults. My ticket clearly mentions that all payments have been made and yet I had to pay extra for 4 people. I have been harassed and humiliated at the hotel for more than 2 hours. I had also made a call to your customer care number and the issue was not resolved within one hour, and as per your policy, if the issue is not resolved within one hour, then complete refund of the hotel booking along with the extra booking charges taken by the hotel shall be paid to me. Hence, I demand my complete refund for my hotel booking and the extra booking amount paid by me or else I will be compelled to take appropriate legal actions against you.

Hello,
I am writing to understand the claim process for the flight ticket cancelled by Jet Airways, while all these days i have followed up with Jetairways as they have sent me email asking to fill the form for disruption assistance. The flight booking details are enclosed herewith:

Date of Booking: 29 Mar 2019
Booking ID : NN2113232134872
Actual schedule departure: 09 Apr
From Toronto, Canada to Hyderabad, India
Ticket Fare: INR 31, 782

Requested for reschedule for personal reasons
Rescheduled to 17 Jun
Booking ID : JMCIHU, eticket # [protected]
From Toronto, Canada to Hyderabad, India
Ticket Fare for Date Change: INR 7755

I have tried reaching customer care but could not succeed for unknown reasons. Kindly help me connect with a representative who would help me with the claim.

Regards
Harish

Pasting below my booking information through MMT. Request urgent help

Dear *kapil*,

The MMT Travel hotline is now live for your upcoming *Hotel* booking *NH2218014047920*. You can call us on the following numbers in case of an issue.

*Toll free (If dialed from local number)*: United States ( +[protected] )

*Paid (if dialed from local number)*: United States ( +[protected] )

We wish you a wonderful journey!

You can access your booking at https://mmyt.biz/2UYZ30e

Make my trip is not good @ fare, i booked an international ticket and i found it is 11000 cheaper in Yatra.com, but the 10 x fare difference is subject to maximum of 10000 Rs, what is the use of using this option?

this 10000 will be credited to wallet of make my trip why it is so, it should be reverted back to the card which i used for my payment,

Why should i use make my trip again, all such kind of options are to cheat customers..

i had my flight booked on 17th May and today is 10th. I was not notified of cancellation until i called for date change enquiry. I was told i will be contacted by representative after talking to airlines. I have just a week to book new tickets, in case if that i was i have to finally do. And till now i have no response from customer care. I am not sure if you would be arranging for alternatives. ANd if i was informed, i will not end up in booking a last minute ticket. This is really frustrating and i need response and action from your team as soon as possible. As you know this is international ticket and expensive.

They didnot refund my money and they are charging more than the ticket cost to change the date. The ticket cost was 12, 721/- Called the customer Service immediately They were in no mood to help. Such a hopeless company and hopeless customer support. I have cancelled my ticket with no refund. Henceforth won't be using Make My Trip again and also advice others not to use this portal again. lost my money.

To Whom It May Concern,
Make my trip
Gurugram, India

It is with great worry and inconvenience that I am writing this email to the support service of Make My Trip and I would appreciate it if the situation was handled as soon as possible.

The issue that I have come across is that when I tried to check into my flight through Scoot Airlines, I was informed that I have no booking despite the fact that Make My Trip sent me a confirmation email. My flight is at 6pm tonight from Perth to Singapore and I have made several bookings for this trip both in Singapore and India, which is my final destination.
Scoot airlines replied that they have cancelled and informed makemytrip as They have not received money for ticket.

I have put hundreds of dollars towards this trip because I have to go to India for medical reasons and this uncertainty is not just inconvenient but also very troubling. I hope you understand that this matter need to dealt with as soon as possible.

I have attached all of the relevant documents to this email for your reference and I am hoping that everything can be sorted out before my flight at 6pm today that I have no interest in missing.

Regards
Ashish Chandra
5, Ontario Grove Success

I Booked ticket from Bahrain to Coimbatore on 29th June in jet airways from make my trips. Due to sudden shout down and cancellation of the flights, i requested for refund through Jet airways website and called makemytrip several time.they are telling call Indian no.and i called several times, there are telling we are processing refund now for the next one week travel. But we need to book the alternative ticket now, because the prices for June tickets were running too high, that's why, we booked in advance June travel ticket in December 2018 itself.In the make my trip website i logged in my ID, but it is showing booked ticket empty.Make my trip is cheating.why did they removed ticket from the website?its quite nonsense and cheating to the customers.

We trusted make my trip thats why booked ticket, in future also need to continue the service from make my trip.My PNR is YWFKWK ticket no.[protected], [protected], [protected] for 3 travellers.(total amount Indian rupees 49329).

Kindly take necessery action for my ticket refund as soon as possible.Thank you

My name is ashwini. My husband booked an hotel with make my trip. The park grand london paddington hotel the images shown are completely different. Looks like makemytrip has bluffed us. We paid 90 pound per day. But this is worst experience. Makemytrip has ruined our holiday.
We will neither book from this and will suggest all our family members not to book.
Make my trip is not authentic. And is fake.

I have never found a more irresponsible company, it provides horrible customer service. I want a change of date for my flight, I tried calling them, (all the numbers), not even one is accessible. I mailed them, but the only response was an automated response. Also tried the chat also, it just an automated bot, no real response. Nobody cares. Feeling super frustrated!

Don't Book this company, they steal in front of your eye

I have been trying to resolve an issue with them since 10th February when they booked us into a hotel which doesn't exist in BANGKOK. I have been trying to get my money back since then but these people forgot to learn about customer experience. Forget about the apology or the compensation. I have been begging to get my money back which I paid for invisible hotel but they are waiting for me to get tired and forget about the issue. I even copied their CEO and rest of the management team into emails but they are too busy cheating their consumers.

I am tired now and will find every possible way to share my experience online, I see I am not the only one who has been scammed by this company. They told me that they will return my money as in voucher which I can use in future on their company. They should think why would I do that after going through all these. Why would someone book them if they were stranded on the road finding the hotel for 4 hours. I have made many international calls and god knows how many reminders emails to them but their strategy is simple. Don't respond! Very poor service MakeMyTrip.

One of the worst customer support ever! I have never seen or have heard such a nasty service from any of the travel agents in india apart from these! F* ridiculous! I spend 2 whole weeks spending almost 8 hrs everyday on call with them and none of them no how to respond back with the query I had! No wonder people hate services from india. I had booked an international flight and thanks to these dumbf* I ended up paying twice the amount. I wish I could be more polite but I cannot express how frustrated and mad I am with their behavior. No supervisor or senior member is ever ready to listen or help the customer out when asked for! All these representatives do is lie and have no common sense that it is so clear about their intentions. I wonder what they should do to teach them do their f* job properly.
No wonder india doesn't move forward. They use their street smartness, lie openly on your face and think they're super smart. I would never ever get any kind of help from this company ever again.. And also make sure people I know do not get to this website ever.