MakeMyTrip
reviews and complaints

Money deducted from account and ticket not booked, neither i got any refund
from make my trip. When contacted the bank SBI they told transaction was successfull. Transcation ID is: IGAKWIOAN3 .
Please help me out in getting back my amount, as it is very frustrating for me.
EVen unable to contact make my trip customer care executive regarding this issue.

Dear Madam/Sir,

This is Sakthivel B from Chennai, I had booked bus ticket to Madurai from Chennai on 27-03-2021 around 11.30 Pm, While booking ticket payment got confirmed through the payment gateway, yet the ticketing process did not get completed. A page was displayed saying that the 'booking had timed out'. So, the payment had now been deducted from my account and there was no ticket to show for it

I had tried to reach mmt customer care but there is no proper channel to connect customer care executives directly and same email support also, I tried to customer care number given in mmt website, that is Ivrs communication it's asking to enter booking id, while booking
ticket I didn't get any booking id but my payment got debited from my bank account,

How do I enter my booking id?

Please kindly go through on my compliant, and u would request you to refund my amount of RS 927

THANKS
Sakthivel B
[protected]
[protected]

I tried to book my flight today, I made the payment which was debited from my account but the tickets have not been booked by make my trip and no confirmation mail has been received my me till now...
It was a huge amount and I am highly disappointed with this, kindly refund the same.
I request you to look Into the matter as soon as possible
Email id- [protected]@gmail.com

Booking ID: NF79164270605312

I have made a request to transfer Rs 6566 from my MakeMyTrip wallet to my bank account on 28/01/2021 for Rs 6566 /- for my cancelled trip from Delhi to Kolkata via Indigo. I paid Rs 14716 /- for my cancelled trip from Kolkata to Delhi and Return journey. But I have just received Rs 6398 /- refund for a cancelled trip from Kolkata to Delhi trip via AirAsia. I am yet to receive Rs 6566/ for my cancelled trip from Delhi to Kolkata via Indigo. Although you have received Rs 6566 /- from Indigo on 08/12/2020 and showing that it has been transferred to my bank account on 28/01/2021. I am attaching the screenshot of my Makemytrip wallet.

I tried to contact you over the phone and chat with no success as usual.

Repeatedly I am sending requests and tried to contact the phone but without any help. Always I am getting a response that I have received Rs 6398. Therefore read the message completely before your reply.

Look into the matter and do the needful at the earliest as it is over one year that I have not received the refund.
#worstservice
#fraud
#cheater

Hi,
I am Mahendra booked a ticket via MMT and my booking ID - NF78148263732808.
From Chennai to Nagpur
One Way Flight

I have cancelled two months before however refund is not yet issued to me.
I confirmed with @IndiGo6E they also issued refund to MMT.

I still couldn't get why are you holding my amount? I sincerely request to process my refund as soon as possible.

I would like to inform u my name is NITHISH KUMAR i booked ticket Abudhabi to Trivandrum 7 may 2020 ..my id no NN7014452478208 and i cancel the ticket because of pandemic situations corona issue..still i not get my refund amount 17500 Rps . December first week i call ur customer service only lady info me Dec 27 2020 u will get amount..why she tell lie about my refund so iam kindly request u pls refund my money as soon as possible ..My contact number +[protected]. Thanku

I had a flight scheduled for 3rd June 2020 from Mumbai to Delhi with Go Airways. My flight got cancelled due to Pandemic Situation .
I received an email from Go Air that that flight has been cancelled due to some unmanageable situations and i can either go for alternative flight or request for full refund.
I contacted Make my Trip (which was really hard to contact) they mentioned that they mentioned that they will processed the request and they will check with Airlines and will process the request. Its been months i have been trying to contact to Make MyTrip and their number does not work nor they have any email support. I tried to contact to Go Air and Wow! their numbers are also not in use. I am feeling cheated here .
Flight number :- G8 391
PNR number :- H7MTXM
My email address :- mehandi.[protected]@gmail.com

I booked a ticket for Manchester-Mumbai on Turkish Airlines for March 20, 2020. Due to the travel advisory, i have been trying to speak to Makemytrip but i'm perpetually on hold. After holding for more than 1 hour, finally lost patience and disconnected. Now i get a message that my problem is resolved but i have no clue what the resolution is since i did not speak to anyone w.r.t. my problems.

There is no email ID that i can write on. I found one email address and wrote on that but the mail bounced back.

How in heaven's name are we supposed to connect with them?

Booking id: NN2813352717076, Airline PNR: YKG2R

I am not able to understand your calculation of cancellation charges. As per the E ticket issued to me on 19th Feb, it is very clearly written cancellation charges per passerger as Rs. 16065 by the airline and Rs.649 by MMT. Despite this you have deducted the convenience fee @Rs.1279 as well. This is not at all correct because i) You have taken the convenience fee at the time of booking and ii) you have written very clearly of the cancellation charges on the ticket.
Therefore, kindly refund me Rs.2558, the excess amount deducted. You have taken the convenience fee once while booking. Therefore, You should not be taking the convenience fee twice especially when you are charging Rs.649 as your part of cancellation charge.

I booked flights for me and my family(total 5 members) round trip from Bangkok, India to Amritsar, India on Jan 9, 2020 for Feb 5, 2020 to March 3, 2020. Few days ago I was informed by Spicejet that their flight SG88 from Bangkok to Delhi at 3:35 am on Feb 5, 2020 is cancelled and they can book me to another flight leaving at 11:10 am and reaching delhi at 13:50 pm but I told them that I gonna miss my connection from Delhi to Amritsar by Vistara departing at 12:30 Pm. They said it is not their problem ask Make my trip. Since then I am struggling to get any answer from MMT and they say we can't do anything as my next flight booked with Vistara is non refundable as it is ecomony standard but while make booking it was told that booking is made under premium economy. No answer yet from MMT, Vistara and Spicejet. Called all numerous time.

Dear Sir, This is Balasubramanian. I had booked the air ticket from Bangalore to Hyderabad on 12/10/ 2019 at 15.20 hrs through Spicejet airways. Some technical issue the flight got cancelled prior to one day. The refund amount of Rs.11791 has been credit back from spicejet to Makemy trips and they did not credited till date to my account. After following-up with Spicejet they had confirmed that the amount is already credited to Makemy trip on the same day but Makemy trip is holding the payment for more than one month. After calling Makemy trip they are saying they can initiate the payment after 72 hours. I had lost one more credit period as of now and also they are extending the timelines. If the flight itself cancelled, the amount would have been automatically paid back to the customer on the same day or following day. Nothing is followed in Makemy trip. Attached is the PDF file for your reference. Please take necessary action.

Bought tickets for Delhi to Kochi on 13th Oct. Make trip had wrong timings mentioned for departure 15:45 instead of 15:15. Reached counter 2:45 and was not allowed to board the Vistara flight. Had connecting international flights same evening from Kochi. Vistara airport staff confirmed that there was an error and provided written conformation for full refund of ticket within 7 days. Only option available was AIR india business class ticket for INR 38, 147 which Vistara said they cannot fund. Had to buy the business class ticket on emergency.
Been trying to contact make my trip and raised cancellation from website. Their automated IVR system does not recognize my booking ID or mobile no. Finally spoke to a gentleman called Aditya in head office number who said they would be able to refund and will also assist in claiming insurance from Reliance for the Air india ticket as the itineary was insured.

Now 1 week later have recd. email from make my trip for refund of INR 64 due to no show. The phone line to make my trip keeps dropping off and have explained the case to 3 people there, Amarjeet, Divyajyoti & Aditya including email correspondence with Vistara refund document proof's being sent.

Make my trip need to get over this palaver and get their act together to have this resolved asap.

Dear Sir / Madam

I am Sukhdev singh, my brother booked the ticet from malta to delhi through our Makemytrip.My Traval date is today, today i reached to malta airport arraound 05:00 AM, the flight time 07:30am, when the Boarding the Airlines team did not allow to travel, because the ticket is not valid.So i was waiting long time and also request to Airways Customs but not allowed, then i call to our Customer care, Mr.Deepak attend my call, he told wit some time, till now answer, i am inMalta Airport, so Please do my favar to travel today, because my family waiting in Delhi Airport.

Ref:
Booking Id: NN7111046406130
PNR-JKHFFN
E-TICKET NUMBER-055 [protected]

Ref - NH7209533295814
Charged twice for the above booking. Make my trip is fooling me around every single time over the phone & on the email by providing wrong dates that money will refunded but still no refund. Everytime I'm speaking to customer service they saying wait another day money will be refunded but still no luck. Seems like a scam now. I have attached the emails sent by make my trip regarding the refund dates. No contact is made by the supervisors from make my trip regarding this refund. Pretty disappointing as it looks like make my trip does not want to refund my money back

In reference to the email sent to you on 8th Oct 2019 and today about charging excessively and incorrectly over and above the actual ticket price and displayed ticket price on the website

Please arrange for refund of the extra amount asap

Booking ID - NN7019846704520
Invoice Details
Invoice No. : [protected]
Invoice Date : 2019-10-03
PAN No. : AADCM5146R
GSTIN No. : 06AADCM5146R1ZZ
Place of Supply: Haryana
Service Category : Reservation services for air transportation.
SAC Code : 998551

abhishek.[protected]@gmail.com

Hi,

I had booked onward and return flight from Bangalore to Chennai on 10/Oct/2019 from below Login id. The amount got deducted from my bank acc and MakeMyTrip wallet as well. But I haven't got the tickets.
Also I'm unable to contact customer care executive.
Pls. do the needful.

Login : [protected]@gmail.com
Booking id: NF21144236208932

Regards
Kamal
[protected]

Dear Sir,

I'm Darwin Selvaraj and residing in Singapore. I received my September 2019 month credit card statements recently and found that there was fraud transaction happened on 20th August 2019 from my credit card amounting S$442.97 (INR 22158) as a ticket booking. But I didn't received any booking confirmation from you or from any other airline. Please note, I have not booked any ticket on that day. Hence I don't know any booking reference to check with you on the booked ticket details. I'll attach my credit card statement here for your review and assessment. Please check and refund the amount back to my account urgently. You can contact me via email at [protected]@yahoo.com or mobile at +65 [protected].

Regards
Darwin

I found a great flight for Manchester to Mumbai via Jeddah at 31, 594Rp so went to book it. I tried using net banking with my ICICI account, but on selecting make payment it froze. I then reset my computer and tried again- it again froze.

Keen to book the cheap flight I decided maybe I should buy a gift card and use that to buy the flight. On trying this is stated I can not use the gift card as a discount had been applied. The discount automatically applied and it seemed impossible to remove it. I went to on line chat and they said they need to put me through to international booking, I waited approx 90 minutes and never chatted with anyone. I then thought I would try again and pay with a credit card, at that point the price shot up by about 30, 000 more Rupees.
I suspect the net banking option (I was still on the make my trip site)failed because the advertised price wasnt available and wouldnt go through, therefore buying the gift card that could not be used was based on incorrect and misleading information by make my trip
I would like an immediate refund for the gift card, and apology for the time I have wasted and to provide me with the advertised flight going out on October 20th and returning on November 4th at the original price

I received a call last week from make my trip indicating that they already processed my refund and it will deposited in my bank account with in couple of days. After that I called to verify the status of my refund they said refund has not been processed from Jet airways. I am believing now that they do not want to release the refund so that they can earn interest on it. Manager also giving the false commitment and he said their customer delight team refused to talk with me. Also, one of the agent told me that Refund is process from make my trip and my bank is holding the refund.

Dear Sir,
I kindly request you to look into this issue urgently and do the needful to resolve it...

Sir I made hotel booking through MakeMyTrip at OYO 29192 peace residency andehri Mumbai from 08/09/2019 till 11/09/2019 for two adults
@ Rs.3993 And my booking was confirmed for the same I got email confirmation of ...But now when I come contacted the hotel they say we had received only 2900 and you need to make rest of payment while making check in...I don't know where is the rest of money and why they are asking me to make payment again...
Hence I kindly request you to do the needful as soon as possible since I am traveling with my family...

My PNR NUMBER- [protected]
Booking Id - NH7516730928354

With thanks and Regards
SIVAKUMAR
+974-[protected] /+91-[protected]