I ordered an item and paid extra for overnight shipping. It didn't arrive until 4 days later. So paying for overnight shipping was a huge waste of money to begin with. When I got the item it seemed of poor quality and not matching the description. I got instructions to return the item including a return authorization number. I mailed the package back to the address they provided as instructed, including the RA#. Within a couple weeks, the return package came back to me, marked Refused/Return To Sender! They refused to accept delivery of my return even though I followed their instructions. So I tried calling their customer service number. I called many times over several days and every time I got a busy signal or an endless ringing with no answer. Finally I reached a voice mailbox and I left a message describing my situation. A few days later I received a voice mail from them, and the person gave me a number to call back. When I called the number I reached a store in the mall - a completely unrelated business! When I tried calling back the number they called me from, it was an invalid number and would not connect. I feel like they are running some kind of scam and I have been completely ripped off for the cost of the item, the inflated cost of overnight shipping (which I did not get) and the cost of the return package that I had to send to them which they refused! Avoid this scam company at all costs!!
A malicious defamatory review was posted on their website, from an individual hired to tarnish reputations. This review was entirely libelous, and they knew it. When I requested that they have it removed because it is totally untrue and was removed from other websites due to its malicious defamatory nature, they sent me an email ASKING FOR MONEY TO HAVE THIS POST REMOVED!!! THEY ASKED FOR 25 USD TO SEND IT TO THE IT !!! I think this is pure extortion, and that they should remove the defamatory post without charging me, in fact I am the one who should be asking for compensation.
Please make them remove the defamatory post without charging me.
Attached are screenshots of the defamatory malicious post, and their email asking me for extortion money.
The complaint has been investigated and resolved to the customer's satisfaction.
Found a defamatory review on their website from a person (called Ramzy) who I never met nor had any procedure...
I ordered some stuff from them and it took them forever to deliver my order! I asked many times about the delivery date and they said that they did not know! What kind of company is that? I was supposed to get my order in few weeks but it took them over two month to deliver one small package! Makemeheal shipping service is super small and their reps are ridiculous They don't know anything and are completely useless!
Do not buy anything from this web site!!! First the stuff does not look original and you will not get your stuff for about 4-6 weeks after you place your order. When you call customer service they do not even care. They are very unprofessional and very disorganized.
Return options offer return/exchange; however, I called them and found out the will only do refunds and it could take up to 2-3 weeks for it to post to credit card and then you have go in and reorder the item in the correct size. Upon reaching so-called Customer Service, they were unconcerned that these garments were necessary for me to heal and they did not state their practices upfront. I informed them I would be replacing the order with a different company. I pray they don't steal my monies upon receipt of the items. I tried one garment on without deodorant and while wearing a full long sleeve compression shirt to eliminate contamination of the garment and determined that I had measured incorrectly and needed a smaller size in all three items; therefore, not requiring the trying on of the other two garments. I just hope they will return my full purchase price.
I find "Make me Heal" Products are scam. I ordered the Pre Op and Post Op Vitamins and it looks like they...
I ordered a product from Make Me Heal online in an emergency situation after a surgery for my daughter. In my haste, I ordered one day shipping ($25) on a Thursday night, not realizing it would not get to me until Monday, which was too late. E-mailed company on Saturday, but of course, no one responded and when I checked tracking of item I knew it would not get to me until Monday.
I spoke with them on Monday and they said it was not their fault, that I should know one day shipping is business days only. I only asked them to pay for return shipment ($10) because we could not use the product and I felt their website did not clearly state their shipping terms. Also, as stated on their website, "An important part of our work at Make Me Heal is to bring back the human element in relationships and interactions between businesses and consumers. At Make Me Heal, you're not a consumer...You're a friend. As a friend, you should be able to freely reach us with ease".
Easy to reach, but not a friend. They would not help at all and said they were a very successful company, and basically did not need my business.
I needed their product immediately and ordered on a Thursday night, one day shipping. The product arrived on Monday, too late. Their website did have a check off for Saturday delivery, but I was incorrect to assume it would be delivered Saturday. It cost me $25 for one day shipping. I asked them to pay for return shipping because I felt their website should have not allowed me to do a one day shipping and since I could not use the product it would be good customer relations. They were very nasty about this and basically said it was my fault for not understanding I would not get it until Monday. They also stated they are a very successful company and in so many words said they don't need my business.