Menu
MakeMyTrip Customer Service Phone, Email, Contacts

MakeMyTrip
reviews & complaints

www.makemytrip.com
www.makemytrip.com

Learn how the rating is calculated

4.1 623 Reviews

MakeMyTrip Complaints Summary

89 Resolved
133 Unresolved
Our verdict: Dealing with MakeMyTrip, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Claimed
MakeMyTrip has claimed their business profile
Get notifications about new complaints and reviews of MakeMyTrip. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

MakeMyTrip reviews & complaints 237

Filter reviews by rating
5
390 reviews
4
1 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest MakeMyTrip reviews & complaints

ComplaintsBoard
D
2:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip refund for cancelled tickets

Refund Tracker BOOKING ID: IN1506B2S129311
Reference ID :[protected]

I cancelled tickets to China by Srilankan airlines on July 17th. I was approved a refund of Rs. 1, 85, 000. However you can see it's almost 2 months and I have been escalating the complaints all the way to the management. I got the following response from a Geeta (see below)

Dear ...

Thank you for contacting MakeMyTrip. I appreciate and thank you for your patience and trust with us.

A reference ID [protected] has been filed for your feedback.

I would personally review your message and will connect back with necessary action as required.

Warm Regards,
Geeta Eral,
Head, Customer Delight
MakeMyTrip.com

I have called several times the India number (I live in USA) and spoke with different people. Last I spoke to an agent on Sep 1st and he promised that I will have the refund in bank in 5 business days.

Today is Sep 10th and nothing happened so far. When I wanted to book the tickets, I left the booking incomplete and I got a call immediately from India to help me with the booking. When it came to refund your customer service is lousy.

During the process someone even closed the complaint saying that it was resolved and I had to go back and reopen.

Read full review of MakeMyTrip
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
7:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip refusal to refund cancelled tickets

This was mail sent to them.There is no proper action from the company.

In relation to an air ticket purchased from your online service, I would like to seek your attention to the sequence of happenings here under.

1. On 9th July 2015 I had booked a ticket from Muscat to Cochin as travel date on 18th July 2015 & return travel date on 04th August 2015. (Confirmation message & Ticket copy attached). Please also find herewith the invoice received for the purchase of ticket (INR 42, 929).
2. After two days, the return date was rescheduled to 28th July 2015 instead of 4th August 2015. ( Date Change ticket copy attached).

3. On 15th July 2015 I cancelled the ticket & I was informed from your service person that refund would be processed within 4 working days.

However, till date I am calling your service team every day for the refund & nothing is done so far.
I am totally exhausted and humiliated calling your service people for the refund every day, nearly a month time now. More often I am not getting no proper response or not getting the service personnel whom I was talking to or holding the line untimely without response.
Please find attached the invoice received after booking which shows the amount paid (INR 42, 929). In the cancellation confirmation the amount shown is including INR 650/- paid for date change. Over the phone I was informed that cancellation penalty is INR 2697/-.But while logging in the cancellation penalty was shown as deduction from the date change fee paid. When enquired, the person from your service team had informed that the same would be updated soon and the refund of INR 40, 232 would be effected in my account soon.
I have spoken to your service team (Renu, Raju Yadav, Ravikumar, Aparna yadav, Bhavana) & no one is following up on this issue. After repeated calls the date change fare of INR 650/- which was paid from credit card was refunded. But normally there is no refund of the date change fare paid.
I think there is some serious issue with your system/staff in your organization as I am getting different answers and none of them are accountable. One day they were telling that payment is not showing in the system & the next day I was told that the ticket is already exchanged with the airline ! ?
If this type of irresponsible action continues any more, I would be forced to take help of consumer court, Media and whatsoever way for getting it resolved.
Looking forward for your immediate response and earliest refund.

Read full review of MakeMyTrip
Update by Peterson999
Sep 01, 2015 9:42 am EDT

There are two bookings ID
1. NN [protected]
2. IN 1507B3S076104

When enquired with the service team it was told that the amount of INR 42, 929 paid is not reflected in their.The bank statement showing the amount debited was sent on 16.08.2015.But still no refund & no response.After that today when contacted, Neelu from the service team having extension no.8215 was telling that it would be refunded within 3 workings days.I think their main revenue is from cheating innocent clients.

Update by Peterson999
Sep 01, 2015 8:53 am EDT

No use in commenting on this.Useless staff working there.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
11:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip money not refunded for cancelled flight

HI

I booked a flight using make my trip for 5Th December 2014, the flight was operated by spicejet. 1 Day before the flight SpiceJet cancelled the flight, i had to spend lot of money buying another flight to go from Bangalore to New Delhi. Makemy trip said they would refund in about a month the cancelled flight amount. But till date i have not got a refund for the entire ticket amount, they refunded only Rs 747 from the whole ticket. I have used Makemy trip complaint box for over 6 months now and they have even stopped responding to me. I turned to SpiceJet for refund and they did in about a week, but makemytrip refuses to return the money stating reasons like "you did not show up for the flight". How can i show up when the flight is cancelled ?

Makemy trip has an escalation procedure, even after 4 leves of escalation(highest lever is management) there is no proper response from them. Every week i just keep updating the complaints writing customer service is bad and they just dont respond. They even resolve the complaint without returning my money

All in all makemy trip ate my money even when it got refunded from Spice jet. There customer service is TRULY HORRIBLE AND THEY EAT PEOPLES MONEY. I WILL NEVER EVER BOOK MY TICKET NOR WILL RECOMMEND ANY ONE TO BOOK TICKERS FROM SUCH PATHETIC NON REPONSIVE THUGS . I TRAVEL A LOT IN OTHER COUNTRIES ALSO BUT NONE HAS DONE LIKE THIS EVER. THINGS LIKE THIS PUT INDIA IN BAD LIGHT

MAKEMY TRIP ID : NF2203346137890

~RAHUL

Read full review of MakeMyTrip
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
12:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip refund not processed

Refund not processed against PNR: T7ZVHP, booking Id NF7901052185994

I have been chasing up with MMT's customer care since May 1, 2015 for my refund processing but no luck yet.

I got a ticket booked for Hyd-Indore sector for Aug 28th and then had to cancel it on the same day. As suggested by one of the MMT's executive, I got the ticket directly cancelled by the airlines directly and they processed full refund for this ticket on the same day. But since this ticket was booked through makemytrip (unfortunately), the refund was made to MMT and MMT was supposed to process the full refund to me. It's been more than 15 days I have been chasing up with its customer care via mails and calls but my refund hasn''t been processed yet.

I proactively obtained the full refund confirmation email from the airlines and shared the same with MMT to speed up the process but no luck. Their earlier commitment was to resolve this by May 15th and now they mailed me stating that I needed to wait till 26th.Kanak Darji is the person coordinating this issue from MMT's side.

I'm also trying to raise an escalation on this issue but failing as tool is as pathetic as MMT's customer care.Everytime I submit an escalation at 2nd level, it fails saying some technical error.

When can I expect a full refund for this booking please? Or please publish makemytrip's escalation metrics (email ids) so that I can contact the leadership directly and file a grievance.

Read full review of MakeMyTrip
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
12:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip refund amount not credit / poor customer service

I had booked flight tickets to Srinagar on 9th April 2015 with the booking id NF2204443798139 and IN1504B0S071431. I Got the etickets for the booking id NF2204443798139. After doing the payment for the booking id IN1504B0S071431, a lady from makemytrip called and told that the tickets got sold out and hence refund the entire amount 37851₹ for the booking id IN1504B0S071431. It's more than 8 days I have not received the amount. Expected refund date is 17 April but till now no response, the agent don't respond properly. I have called more than 100 times but till now I have not received any update. Today I cancelled other tickets too. Every year we used to book international flights from makemytrip but now I will never do that mistake again. Worst service ever seen. Nobody is bothered to address the query, they say they have raised a request for a call back from supervisor but no response. I have made a payment of 59500₹ totally. Hope I get back my amount back.

Read full review of MakeMyTrip and 5 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
5 comments
Add a comment
A
A
anshul gupta
, IN
Jan 01, 2010 11:23 pm EST

I booked ticket on 29 dec for a flight from bhopal to delhi, while booking they deducted amount from my bank account and then said, seat is no longer available. Further money which is supposed to be refunded in 2 days has not been refunded yet, their customer care number is always switched off and they never reply on email .

FLT00008771402 - ticket ID

A
A
aparna
Danbury, US
Jun 03, 2009 3:24 pm EDT

I cancelled 2 tickets on NOV 2008. No refund has been made till now. Its been more than 6 months. I am very disappointed with makemytrip. I booked many tickets before for myself and my friends but I do not think I will again go back to makemytrip.
Booking reservation number: 4QMHHP

S
S
SRK SUDHI
, AE
May 02, 2015 12:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This same story happen for me also, these make my trip is a ###ing people,
if we call the customer care also we have to wait hours and cancellation they making through phone itself and says its not happen abd cant give the money back, , who is the owner of this site ###er, y he is making money like this

M
M
MarkCalvin
hkjh, US
Oct 31, 2009 9:33 am EDT

I'm also facing similar problem.

Does anybody has got the emailID of MANAGERS/CEO other high level guys?

This is just irresponsible.

N
N
Nagasreenivas
Marietta, US
Jul 01, 2009 8:05 pm EDT

I cancelled in 2007 and contacted makemytrip more than 100 times. This is JUne 2009 havent received even a penny. I am disappointed. PLease let me know if you guys want to sew this company for its delay and for not refunding travellers money.

ComplaintsBoard
R
3:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip pathetic service

Makemytrip.com cheats doctors. Its BREAKMYTRIP.COM
Makemytrip.com which advertises so much about its Customer service has given a raw deal to two senior Mumbai doctors. When the deficiency of service was pointed out and refund claimed, the website officers have been dilly-dallying. It has been nearly 50 days since the complaint was lodged regarding MMT Booking ID: NH210657093328 and no action has been taken so far.
7 emails, 10 phone calls and a hand-delivered letter have been sent but they have refused to refund the amount.
I wish to inform all readers that MAKEMYTRIP.COM CANNOT BE TRUSTED. Not only do they provide poor service, they do not have the courtesy to refund amounts wrongly charged and close the matter.
Details of the negligent and callous behavior of the staff will be posted on this site in due course.
Meanwhile it would be in everyone’s interest to stay away from Makemytrip.com. It should be called BreakmyTrip.com

Read full review of MakeMyTrip
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
3:28 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip no refund even after 70 days

Dear Sir,
I have been cheated and harassed by Make my trip. The detail of the complaint is as follows
DATED: 09/12/2014
I had booked a ticket for a round trip from Delhi to Bangalore under the booking ID: NF2202947115758 dated for 19th Dec 2014. I received an update that the Spice Jet flight from Delhi to Bangalore
I received an update from Make My Trip on 9th December 2014 that my flight is cancelled as it is non-operational. I called up the customer care of Make My Trip and asked what the options I have are. They checked with the airline and told me that they can shift me to the flight operating in the evening but I declined as I would not be able to attend my meetings scheduled for 19th December.
I asked them to cancel my tickets for the onward journey (Delhi-Bangalore). They did the same and I got the confirmation that my money will be credited back into my account in 7 working days.
I then booked another ticket and travelled as required. I have been calling make my trip customer ever since and they have been promising me false dates and call backs. Every time I get in touch with the customer service they have been saying that they have not received the refund back from Spice Jet and they are following up.
Today it has been 70 days and still no refund has been processed.
Now they are asking me to get in touch with Spice Jet to check the refund status which I don’t think is my part of job as I have paid my money to Make My Trip and not to Spice Jet.
I have been waiting and they have been rude over the phone, disconnecting my calls and asking me to do whatever I can but they won’t be able to help me.

I am shocked and deeply upset because of this issue as they are not taking any responsibility even after taking their fees.
YOUR FAITHFULLY:
Rahul Kumar Rao

Read full review of MakeMyTrip
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
3:06 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip money deducted but ticket not booked and not showing booking ref number or transaction ref number

Dear Concern,

I try to book ticket from make my trip on 16th feb 2015 for the journey 1st march 2015 from Doha to hyd 1 stop connecting flight Oman airways WY662 doha-muscat (20:40-23:15) and muscat –Hyderabad Oman airways WY 235 (1:30 -6:10) through state bank of India debit card money 12253 Indian rupees was debited from sbi account but ticket not booked. Money deducted but ticket not booked and not showing booking ref number or transaction ref number

I was raised compliant and I call many times to make my trip customer care services no action and no information I want my money back

Email id used for booking satish.[protected]@gmail.com
Please help me to get my money back

Thanks & Regards
Satish Krishna Paidipati
+[protected], +[protected]

Read full review of MakeMyTrip and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
J
J
Jose sfeir
Hydra village, AE
Jun 03, 2023 4:41 pm EDT

I demand a complete refund and ASAP! I paid for a ticket but it wasn't issued and I had to buy another one at the airport!

My name is Jose Sfeir

My email jose.sfeir@hotmail.com

S
S
Srikant singh
Varanasi, IN
Dec 22, 2020 2:30 pm EST

Tried booking a ticket from vns to goa but an amount Rs 27240 got deducted from my sbi account but ticket is not generated. Web portal said your order null is awaited.

Please refund my amount.

ComplaintsBoard
I
12:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip refund for cancellation

I booked an international flight ticket on 12th Jan 2015 and cancel it on the same day. I've been trying to call the customer care every day now. I was told that that I will get the refund in 7-8 working days. It's been more than one month now and I still haven't got the refund. the customer care is just pathetic. I call everyday and the call goes on for more than 45 mins everyday and then they disconnect it without resolving. they fail to even give a reason as to why its taking so long for the refund. the amount was huge - rs 78650 and I relied heavily on that amount for my trip. now I have come to us and am stuck here and have no money. they spoiled my entire trip.
booking id - IN1501B7S050529

Read full review of MakeMyTrip
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
2:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip makemytrip refund is awaited since 2 months now.

Dear Concern,

I booked a Ticket from MakeMyTrip on 07/11/2014 amount 20, 966.00 ID is NF2202746149512.

I cancelled this Ticket through MakeMyTrip Itself on 22 Dec Refund ID Refund Amount 17116 generated and Status appearing as Refund Sent To Bank Since the day it is cancelled.

From That day till today after calling to Customer Care # of times with average waiting time 10 mins each, and getting a status a we are escalating this Issue you will get a response back from us in 4/6 Working days which is never received.

There is Complaint Raised and Escalated to Highest level of Escalation which is completely ignored and I have not received even a single response from the MakeMyTrip on this, Which a completely useless and misleading interface provided to users.

My sincere suggestion to to all travelers please avoid using MakeMyTrip completely, since its very painful to get the Refund for Cancelled tickets and since such booking / cancellation done from MakeMyTrip are never entertained from Airlines.

Regards,
Pallavi

Read full review of MakeMyTrip
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
1:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip issued a non confirmed ticket

Issuing unconfirmed ticket
Booking reference no.: nn2301910281778

I have made a booking through makemytrip for indore-hanoi - ho ching ming - indore and got my eticket as well. But in my ticket bkk to han sector didn't get confirmed. Since 3 days, I raised this issue thrice with mmt customer care, and was always assured that nothing to worry, its all confirmed. (U can check the call history). But I was still not satisfied with the reply so called jet customer centre and to my surprise they said they said the foresaid sector is not booked by mmt, and I cant travel that sector without it being confirmed. I have always been a loyal customer wth mmt and now don't understand how things can be so careless at mmt's end. I have already made my fwd boooking with hotels and cruise and now I don't have a complete confirmed tickets. I mean how can they issue a ticket without it being confirmed... Also calling customer care of mmt is such a big hassle in itself. Always have to wait for atleast 15 mins to get to the operator and have to explain everythng from starting. Its a really bad experience like for a prestigeous company like mmt. Even vietnam visa officials asked a confirm ticket of travelling and without it they cant issue visa to me. I have paid 70 dollars as visa approval letter fees too and now they have made me stuck in middle. My whole exitment of vacations is gone. I was looking forward for this trip since long. Such a dissoppointment and dissatifaction! Clear case of fraud and misguidance!

Read full review of MakeMyTrip
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
2:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MakeMyTrip complaint unresolved after weeks even.

It has been a long time now in waiting for proper response from MakeMyTrip.

I booked the flight tickets on 3rd Oct, 2014 and As I have informed your team earlier that there is flight timing mismatch in the return tickets due to your system mistake.

My return flight is from Goa to Jaipur via Mumbai, and the issue is that Mumbai flight will take off before we will reach Mumbai.

For that I have called so many times on your call center numbers but did not get any resolution to my issue.

You people have to arrange the alternate tickets from Mumbai to Jaipur on Tuesday 20th Jan, 2015, and for that its taking so much time to give a proper response.

This is very strange to me also to see this type of behavior / response from MakeMyTrip, and I have now very much frustrated with this behavior.

Till now I have called for 10 times on customer care number but every time I get a single answer that the issue would be resolved in next 48 hours BUT I did not get any response call.

Its been so frustrating. I am definitely going to take some legal action.

Reference:[protected]

Regards,
Manoj
[protected]

Read full review of MakeMyTrip
Hide full review
ComplaintsBoard
S
1:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MakeMyTrip visa delay by mmt

I always plan my vacations on my own and this is the first time I used the services of Make My trip as I felt they were giving me a good deal in Hotels in Europe. I also asked them to take care of the visa application for my wife and myself. I was going through MMT agent Sapna Dahake. My journey was scheduled for July 19th and I was convinced by MMT that we have enough time to get the visa. I submitted all my documents to MMT on 6th June along with a payment of INR 40, 000 by cheque. MMT was applying my visa through Netherlands and assured me that my visa will arrive in 10 days. On June 24 they gave me a call saying that Netherland embassy is now busy and we should go ahead and apply through Austria and I am guaranteed to get my in 5 working days. I again submitted all the documents requested by MMT within a day and waited. After that again on 8th July I got a call from MMT that they need more documents to submit to the visa office which included my ITR, company credence letter etc. With a lot of diffculty I was able to arrange these in 2 days and finally submitted the documents to MMT on July 9th, once again with assurance that I will get my visa on time.
Finally on 16th they told me that it is unlikely that I will get my visa by 18th and I should be prepared to cancel my tickets. By this time I have done a payment of 40K through cheque and 37, 516 online. Since I had already taken leave and my money was sitting with MMT I asked them to give us a vacation in India on the same dates with a good discount as it was MMT which ruined our vacation (Its a lot of effort in planning leave for two working people simultaneously). They also promised to cover my flight and eurorail cancellation charges which I did on my own. But finally this is what happenned :
1. I got a discount of less than INR 1500 from price mentioned in their site for the India vacation.
2. They finally submitted my cheque of 40K for clearance after two months of submission and for some reason it did not clear. They harassed me in the middle of my vacation and made me pay up the entire amount while I was trying to relax in Ladakh. I made the payments as I did not want to spend my time fighting during my vacation.
3. I finally received my passports on 31st July and the visa is neither accepted nor rejected. There are no stickers to show that they were even submitted to the embassy. Most likely MMT has simply misplaced our passports and we have to go through this painful ordeal.
4. They don't seem to be interested in reimbursing the monetary loss of ~ INR 25, 000 which I faced as cancellation charges for my flight and train.
5. Even though MMT kept promising that they have blocked the hotels, they never gave us the hotel vouchers. Seems like they knew that our vacation will be cancelled.

What I expect now :
1. Reimburse all my cancellation charges.
2. Get a letter from the embassy citing reason why we were not given visas even though both us already had 2 Schengen Visa, UK visa and US visa. At least they should give a proof that our passports have been to the embassy.
3. Compensation for all the troubles that we have been through in the past few weeks.

Details :
Name : Sukadeb Acharya
Email : [protected]@gmail.com
Booking ID :IN1407B1S092559

Thanks,
Sukadeb

Read full review of MakeMyTrip
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
5:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MakeMyTrip has left an official reply on this complaint.

MakeMyTrip cheat. intentional delay in visa processing to forfeit the initial amount

I planned my honeymoon trip with makemytrip.com to europe. I was contacted by a travel advisor named as Krina Shah(krina.[protected]@makemytrip.com), She gave me a package at a certain price and I told her to book the same after some negotiations. Afterwards she came back saying that she cant provide one of the promised hotel and if I have to book the same I need to provide Rs 50000 upfront non refundable amount. I told her not to book and I will book the hotel on my own. Then according to the payment schedule they collected Rs 30000 to go ahead with the booking.
After collecting this amount Krina Shah was going on leave and she handed over the case to Rajiv Khana (Rajiv.[protected]@makemytrip.com. I called this fellow to discuss the progress on visa initiation, he replied back saying that he will send me the docs required for Visa processing in an hour. Till next week I didn't receive any email or any phone call regarding the same. I called back asking for the same and then they forwarded the docs.
Now Me and my Fiance' called him to collect the docs to which he said he will collect but nobody came for another week and we were in the third week to departure when even the Visa Docs were not collected just because of callousness. Now Visa process takes around 10 days to be processed and which includes an interview.
From 20 March till 4th June nothing was done. No hotel bookings were made, no train tickets were issued, no visa was applied. Hence I decide not to go ahead with this careless company. I told them to cancel the trip and to refund the amount as I cant trust them anymore. After 4th june, on which cancellation request was raised, there was again no response till 24 June after repeated emails and phone calls. On 24th June they replied saying that this amount has been absorbed and it cannot be refunded. Sorry.
I have asked them details for the transaction/bookings etc for which this amount was absorbed. No reply Yet.
This is how a customer should be treated? For the delays and inconvienience they caused I have to suffer and forfeit the amount paid. This is not acceptable. Please help me with getting the amount back.
Regards
Mudit Gupta

Read full review of MakeMyTrip
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
8:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MakeMyTrip makemytrip doesn't refund money

I was booking my bus and hotel on the makemytrip website on 5th june 2014. After the transaction I received a message saying that the bus booking was confirmed but not the hotel booking. I called them ASAP to inform them that I wasn’t interested in the trip anymore since there was no hotel booking available. They promised to refund both the bus and hotel costs back to me. They even sent me emails regarding the same but AS ON TODAY, the following day they tell me that they’ll not be able to refund my bus fares.

The booking id is NU2H7031937490897. The email address used at the time of booking is [protected]@yahoo.com. The amount debited from my account is 23882.0

And to add to my woes, I received a call from one of the Makemytrip manager (Sameer or someone) today i.e. 16th June, 2014 who says that I along with my family travelled from Hyd to Goa on the bus tickets that I had requested to be cancelled the very same day the transaction failed. He insisted repeatedly, shamelessly, reiterating that we all used the bus tickets.

I told him I never used the bus service and also contacted both makemytrip and the Paulo travels multiple times to cancel the same prior to my travel. The so called manager from makemytrip maintained a cool head throughout the conversion provoking me to raise my voice once in a while to assertively let him know that I never used the bus services and that he needs to investigate with Paulo travels about why they say what they say.

The guy was referring to some vouchers that I never even received via email from Makemytrip. I am shocked what standards these guys(Makemytrip) degrade to. Instead of refunding my money quietly they are playing Sherlock Homes with me. Shame on these guys.
Please I request everyone to refrain from buying tickets or reserving hotels on their site.

Read full review of MakeMyTrip
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
4:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MakeMyTrip manipulation of airline ticket price

I will like to bring it to the notice of all airlines that Makemytrip.com is manipulating airline ticket prices. I called Makemytrip on three different occasions asking if they could match a certain price on Orbitz or Kayak for tickets from Bangalore to New York. They quoted a much higher price, and as soon as I kept the phone down, presto! the ticket prices had gone up by 5%. I tried this on multiple occasions and each time as soon as I called Makemytrip, a ticket price went up on all other websites.
Ticket manipulation/rigging may not be a crime in India, but is a serious jailable offence in the US. Does anyone on the forum have information on who is the regulator for airline tickets in the US when it comes to a flight originating from India.
I want to present evidence of ticket manipulation.

Read full review of MakeMyTrip and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Sansui_help
, US
Apr 02, 2014 2:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Rajan Vishnu,

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

ComplaintsBoard
D
3:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MakeMyTrip refund expected as

I am forced to post my compliant here against MakeMyTrip as no response received from 10th Dec 2013 for my refund request.
I see better response here in this site from Make My Trip suprisingly, and no response from compliant web link of MakeMytrip.com. Our booking id IN1309B9S182320 & Compliant lodged Reference ID is [protected] on 15th Dec.2013 and no response till today inspite of escalating to upper levels my self. Today I have escalated to top most Management level. and waiting for response. We had booked dubai city tour as part of package but local agent refused saying this was not booked by make my trip on out behalf. However we had had made full payment with the city tour inlcuded as part of Itinerary. No response our reply on this query since Dec 10th on the same. This apart form the mental agony suffered during coordination with the MMT agents 2 months prior to departure.. Hope someone from MMT responds. Below is the break up actions from my side during past 3 weeks or more.
Waiting for response from makemytrip team since Dec 10th for my query.
Waiting for refund as per query [protected] since Dec 15th 2013.
Waiting for any response from [protected]@makemytrip.com from Dec 20th.
Query [protected] was escalated by myself on Dec 23rd after no response.
Waiting for for response from Customer delight team since Dec 23rd but no response.
Today decided to escalate to next level I guess Management level as per Step 4.

Read full review of MakeMyTrip
Update by Dharmaraj Naidu
Jan 22, 2014 6:38 am EST

Hello All,

This is to inform you that although a bit delayed response for above compliant, finally Make My Trip has agreed to give me refund back and
additionally a voucher of a certain amount which can be used on a future travel.
I believe this is a fair refund and would like thank Mr. Kunal Bariya, from the Customer Delight team for chasing this with the management on our behalf.
Well appreciated ...

Thanks,
Regards,
Dharmaraj Naidu

Update by Dharmaraj Naidu
Jan 06, 2014 1:47 am EST

Hello MakeMyTrip Team,

I am still in waiting for a response form your side.
Its been 6 days already.

The last response from your team was dated 27/12/2013 10.02 PM from Mr. Kunal Bariya.
He requested for 72 hours to check and Update.

Our booking id IN1309B9S182320 & Compliant lodged Reference ID is [protected] on 15th Dec.2013

Regards,
Dharmaraj Naidu

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
1:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MakeMyTrip beware from services provided by makemytrip.com

I had booked a cab on 02 Nov, to drop me at Airport, Delhi (MMT booking ID NC25010390958). They had send me a cab. But taxi driver has driven to railway station, Delhi.
I had said him to drop me at airport. He had refused & abused me. I was with my family at the time. It was 4:30 am in morning. I had called MMT customer care and put a complaint. MMT executive had suggested me to go to airport and pay full payment. They had told me that I have to pay full payment including extra miles which cab had driven. He told me that they will be refund that extra money.
I was getting late so I had put that complaint and go to airport. I had paid the full amount to cab driver. I had also said him for invoice but he has refused. Any one from MMT had not contacted me after this. I had made a written complaint and emailed to cab provider/MMT. Now MMT had contacted me but refused to refund my extra money because they are saying we are not cab owner. They are also saying that cab vendor are not in touch. MMT asking me for the bill, which their cab driver had not given to me. I am very puzzled and request you all to not use MMT services. MMT had also suggest me to talk to cab driver for this issue.

Read full review of MakeMyTrip
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
3:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MakeMyTrip car rental service cheated, scammed us twice.

This company cheated us with tall claims of great services when we Rented their Mini van on two occasions. This company and its owners are behaving like local thugs. I have been following up with company from last six months but there is no response.

Called Rajesh Dalal and Geeta Eral on couple of occasions, but they failed to respond, though in beginning they promised that it will be fixed up. Now they are not even taking my phone calls. These guys even hijacked my reviews of their partners on their portal makemytrip.com INDIA.

Sent so many emails to Deep Kalra CEO of this thug company and Rajesh Dalal along with Geeta Eral Chief customer service, but they are least bothered to help their customer. I ruined both my trips.

Both occasions makemytrip's services ruined our trips by harassing and scamming us with extra money making tricks and breaching the contract.( their drivers partners are really illiterate, without proper driving licenses and money greedy) On first mishap Geeta Eral promised in email that she will provide us with compensation of 2 days of complimentary trip with better driver, ( promised to serve better with special care in future) But that was never honored. On her promise Again when we had occasion to go to Agra with our family same kind of problem happened with bad and rogue drivers. These two days complimentary was never honored. Besides paying full payment and undue demands by drivers we made another bad trip.

I am trying to get reply from Deep Kalra, Rajesh Dalal, Geeta Eral, but none of them are showing up, They have cheated me and my family on both occasions with worst service I would have ever seen in my life anywhere in world.

Rajesh Dalal's ph Number. +91.[protected]... They have funny departments like customer Delight, customer service, but they are nothing but bunch of jokers replying with canned messages and closing the complaint. I think Deep Kalra and Rajesh Dalal along with Geeta can think of changing their business without spoiling the image of travel industry of India.

Read full review of MakeMyTrip and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
S
S
Satnam kaur
, IN
Sep 06, 2017 11:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Agreed same happened with me
They have eaten so much money of mine and now harassing us for more payment

Y
Y
Yats27
, IN
Jun 29, 2014 12:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Most unresponsive company in online travel. Scamsters. Geeta Eral should be called Heat - Customer Apathy

C
C
customerrrr
, US
Oct 28, 2013 3:50 am EDT

Deep Kalra of MAKEMYTRIP and Raghunandan Gangappa of TAXI FOR SURE are spoiling name of IIM Ahemedabad, Wish they could have learned some basics of business without cheating customers.

M
M
makemytripsucks
, US
Oct 16, 2013 3:18 pm EDT

This company cheated us with tall claims of great services when we Rented their Mini van on two occasions. This company and its owners are behaving like local thugs. I have been following up with company from last six months but there is no response.

Called Rajesh Dalal and Geeta Eral on couple of occasions, but they failed to respond, though in beginning they promised that it will be fixed up. Now they are not even taking my phone calls. These guys even hijacked my reviews of their partners on their portal makemytrip.com INDIA.

Sent so many emails to Deep Kalra CEO of this thug company and Rajesh Dalal along with Geeta Eral Chief customer service, but they are least bothered to help their customer. I ruined both my trips.

Both occasions makemytrip's services ruined our trips by harassing and scamming us with extra money making tricks and breaching the contract.( their drivers partners are really illiterate, without proper driving licenses and money greedy) On first mishap Geeta Eral promised in email that she will provide us with compensation of 2 days of complimentary trip with better driver, ( promised to serve better with special care in future) But that was never honored. On her promise Again when we had occasion to go to Agra with our family same kind of problem happened with bad and rogue drivers. These two days complimentary was never honored. Besides paying full payment and undue demands by drivers we made another bad trip.

I am trying to get reply from Deep Kalra, Rajesh Dalal, Geeta Eral, but none of them are showing up, They have cheated me and my family on both occasions with worst service I would have ever seen in my life anywhere in world.

Rajesh Dalal's ph Number. +91.[protected]... They have funny departments like customer Delight, customer service, but they are nothing but bunch of jokers replying with canned messages and closing the complaint. I think Deep Kalra and Rajesh Dalal along with Geeta can think of changing their business without spoiling the image of travel industry of India.

ComplaintsBoard
M
3:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MakeMyTrip car rental service cheated, scammed us twice.

This company cheated us with tall claims of great services when we Rented their Mini van on two occasions. This company and its owners are behaving like local thugs. I have been following up with company from last six months but there is no response.

Called Rajesh Dalal and Geeta Eral on couple of occasions, but they failed to respond, though in beginning they promised that it will be fixed up. Now they are not even taking my phone calls. These guys even hijacked my reviews of their partners on their portal makemytrip.com INDIA.

Sent so many emails to Deep Kalra CEO of this thug company and Rajesh Dalal along with Geeta Eral Chief customer service, but they are least bothered to help their customer. I ruined both my trips.

Both occasions makemytrip's services ruined our trips by harassing and scamming us with extra money making tricks and breaching the contract.( their drivers partners are really illiterate, without proper driving licenses and money greedy) On first mishap Geeta Eral promised in email that she will provide us with compensation of 2 days of complimentary trip with better driver, ( promised to serve better with special care in future) But that was never honored. On her promise Again when we had occasion to go to Agra with our family same kind of problem happened with bad and rogue drivers. These two days complimentary was never honored. Besides paying full payment and undue demands by drivers we made another bad trip.

I am trying to get reply from Deep Kalra, Rajesh Dalal, Geeta Eral, but none of them are showing up, They have cheated me and my family on both occasions with worst service I would have ever seen in my life anywhere in world.

Rajesh Dalal's ph Number. +91.[protected]... They have funny departments like customer Delight, customer service, but they are nothing but bunch of jokers replying with canned messages and closing the complaint. I think Deep Kalra and Rajesh Dalal along with Geeta can think of changing their business without spoiling the image of travel industry of India.

Read full review of MakeMyTrip and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
customerrrr
, US
Oct 28, 2013 3:50 am EDT

Deep Kalra of MAKEMYTRIP and Raghunandan Gangappa of TAXI FOR SURE are spoiling name of IIM Ahemedabad, Wish they could have learned some basics of business without cheating customers.

MakeMyTrip Customer Reviews Overview

MakeMyTrip is a leading online travel company in India that offers a wide range of travel services including flight tickets, hotel bookings, holiday packages, and more. The website has received numerous positive reviews from customers who have used their services.

One of the most appreciated aspects of MakeMyTrip is their user-friendly website and mobile app. Customers have praised the easy navigation and quick booking process. The website also offers a variety of payment options, including net banking, credit/debit cards, and e-wallets, making it convenient for customers to make payments.

Another positive point is the extensive range of travel options available on the website. Customers can choose from a wide range of flights, hotels, and holiday packages, catering to different budgets and preferences. The website also offers exclusive deals and discounts, making travel more affordable for customers.

MakeMyTrip's customer service has also received high praise from customers. The company has a dedicated customer support team that is available 24/7 to assist customers with their queries and concerns. Customers have reported prompt and efficient responses from the customer support team.

Overall, MakeMyTrip has received overwhelmingly positive reviews from customers who have used their services. The website's user-friendly interface, extensive range of travel options, and excellent customer service make it a popular choice for travelers in India.

MakeMyTrip In-depth Review

Website Design and User Experience: The website design of MakeMyTrip is clean and modern, making it easy for users to navigate and find the information they need. The user experience is seamless, with fast loading times and intuitive menus.

Booking Process and Ease of Use: The booking process on MakeMyTrip is straightforward and user-friendly. The website provides step-by-step instructions, making it easy for users to book their desired travel services without any hassle.

Range of Services Offered: MakeMyTrip offers a wide range of travel services, including flights, hotels, holiday packages, and more. Users can find everything they need for their travel plans in one place, saving them time and effort.

Pricing and Value for Money: MakeMyTrip offers competitive prices for its services, ensuring that users get value for their money. The website also provides various deals and discounts, allowing users to save even more on their bookings.

Customer Service and Support: MakeMyTrip provides excellent customer service and support. Users can reach out to the customer service team through various channels, including phone, email, and live chat, and expect prompt and helpful responses.

Trustworthiness and Security: MakeMyTrip is a trusted and secure platform for booking travel services. The website uses industry-standard security measures to protect users' personal and financial information, giving them peace of mind.

Travel Options and Destinations: MakeMyTrip offers a wide range of travel options and destinations. Users can choose from multiple airlines, hotels, and holiday packages, ensuring that they find the perfect fit for their travel needs.

Reviews and Ratings from Other Users: MakeMyTrip provides reviews and ratings from other users, allowing potential customers to make informed decisions. The website also encourages users to leave their feedback, contributing to a transparent and trustworthy platform.

Mobile App Functionality: MakeMyTrip's mobile app is highly functional and user-friendly. Users can easily book their travel services on the go, access their itineraries, and receive real-time updates, enhancing their overall travel experience.

Loyalty Program and Rewards: MakeMyTrip offers a loyalty program and rewards system, allowing users to earn points and redeem them for future bookings. This incentivizes users to continue using the platform and provides additional benefits.

Additional Features and Benefits: MakeMyTrip offers additional features and benefits, such as travel insurance, visa assistance, and 24/7 customer support. These added services enhance the overall travel experience and provide users with peace of mind.

Transparency and Information Availability: MakeMyTrip ensures transparency by providing detailed information about its services, including pricing, terms and conditions, and cancellation policies. Users can easily access this information, making informed decisions.

Cancellation and Refund Policies: MakeMyTrip has clear and user-friendly cancellation and refund policies. Users can easily cancel their bookings and receive refunds, subject to the terms and conditions of their specific booking.

Social Media Presence and Engagement: MakeMyTrip has a strong social media presence and actively engages with its users. The company shares travel tips, deals, and updates, creating a sense of community and providing additional value to its users.

Overall User Satisfaction and Recommendation: Overall, MakeMyTrip provides a highly satisfactory user experience. The website's design, ease of use, range of services, and customer support contribute to a positive experience. I would highly recommend MakeMyTrip to anyone looking for a reliable and convenient platform for booking their travel services.

How to file a complaint about MakeMyTrip?

Here is a comprehensive guide on how to file a complaint against MakeMyTrip on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with MakeMyTrip in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MakeMyTrip. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and nature of the issue.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary information is included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against MakeMyTrip on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

MakeMyTrip contacts

Phone numbers

1800 118 747 1800 102 8747 More phone numbers

Website

www.makemytrip.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with MakeMyTrip?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MakeMyTrip Customer Service. Initial MakeMyTrip complaints should be directed to their team directly. You can find contact details for MakeMyTrip above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about MakeMyTrip. Discuss the issues you have had with MakeMyTrip and work with their customer service team to find a resolution.