Mahanagar Telephone Nigam [MTNL]
India - 110003
I have sent several chasers to mtnl, however they are responding to me.
Can you please update me on below.
Please take the action at earliest else i need to disconnect my
> --- On Mon, 29/6/09, ravinderpalsingh matharu
> <[protected]@yahoo.co.in> wrote:
> From: ravinderpalsingh matharu <[protected]@yahoo.co.in>
> Subject: Rebate/Cancellation May'09 charges
> To: [protected]@bol.net.in, [protected]@bol.net.in
> Date: Monday, 29 June, 2009, 8:51 PM
> I have already commited and assured to get a Rebate on my May's
> bill from
> Area Manager(Hari Nagar), as my Broadband was not working in the
> month of
> May'09 due to some technical issue from MTNL Server.
> Kindly provide the rebate on my may's bill at earliest before
> June's bill
> otherwise i have to quit from MTNL..
> Thanks & Regards
my phone no [protected]. many time i give complain to mtnl complain no and complain website. my phone is complityly dead from previous 20 day. i am all ready paying his bill. but problem is this my father is seek from paralitice patantion and my mother is seeking from heart disser my mother all ready passby surgery of heart ( bypass suregery). so pleas give me favor plz do my work.
Due to the non availability of proper and cost effective broadband connections in my suburb in Mumbai (Mulund), I eventually had to go with MTNL broadband connection. I was informed by many that MTNL is good but I am sorry to say that MTNL is not even satisfactory.
The main user of the connection is my dad and he won't easily understand the reliability of the connection. He would just try and refresh pages 3-4 times and then give up. I recently moved to my home and am using the same connection since last 10 days. I have configured the same connection on atleast 2 more devices other than my dad's laptop. These device include my personal desktop and my work laptop. I connect only using the LAN cables provided by MTNL and do not connect more than one device at a time. I am finding the connection to be very very unreliable. It disconnects so frequently that I surf less and press the refresh button more. This unreliability problem reached its tipping point when MTNL had changed the DNS servers from their side without informing customers. I tried to connect one whole day and I only got disappointed all the time. I called up the broadband customer care on 1504 and was informed about some new DNS servers. I entered the same and was still not able to get through the connection. I called 1504 again and asked for personal help. The engineer arrived my location 2 days after that and he entered a totally new set of DNS servers. The connection started working fine then.
The day after, I got connected but the connection was so unreliable. Due to this unreliable connection, I failed 6 credit card transactions in last 10 days. Out of these 2 transactions were double paid and now I have to call up my credit card company to help me out. Also, I lost cheaper air tickets and better seats in a theater as when I was trying to book the tickets online, the connection broke about 20-30 times !! This caused me to pay higher for my travel tickets and also compromise on seats even after paying the same amount !!
This is just a summary of mishaps in last 10 days while I used MTNL broadband. I don't think that MTNL is even working towards this, because, my dad informed me that he also faced same issues since last 3 months !!! I am really hurt and upset with what our government is providing us as service.
I am sorry to say, but MTNL sucks !!!
Subject: SIM CARD registration failed on Mobile No. [protected]
I am a regular post-paid connection user of MTNL (DOLPHIN), DELHI since 3 to 4 years. My Mobile No. is [protected] in the name of Bishan Datt Vats, R/o 615, Village Mundka, Delhi – 110 041.
The SIM is showing “SIM Card registration failed” from 27/01/2009 and when I go to Janak Puri Sanchar Haat for the same problem, the officer said “The SIM card is corrupted” and advice to change the SIM card. Then I wrote a letter for replacing the SIM card and collect a new SIM vide SIM No. [protected] on 28/01/2009 and replied that the SIM will be activated within 24 hrs but this did not happen.
Then I complained to Dolphin Customer Care No. [protected] and the executive wrote my request vide complaint no. [protected] dt. 29/01/2009 and replied that the SIM is activated within 24 hrs but nothing happened.
After waiting of two days, again I complained to Dolphin Customer Care No. [protected] and the executive wrote my complaint vide complaint no. [protected] dt. 31/01/2009 and replied that the SIM is activated within 24 hrs but till now they are not giving any appropriate answer and again they are asking me to wait for next 2 hrs to get the SIM activated but the SIM card is not activated.
Please forward this email/letter to whosoever concerned on I have to receive a real responsible answer…
Thank you for all your support in pushing this query as soon as possible.
Bishan Datt Vats
R/o 615, Village Mundka,
New Delhi – 110 041
Ph. No. [protected]
Alternate Mobile No. [protected]
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