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4.4 88 Reviews

Magzter Complaints Summary

74 Resolved
14 Unresolved
Our verdict: Expect excellent service from Magzter. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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Magzter reviews & complaints 88

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11:13 am EDT
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Magzter no cancel subscription / cancellation of auto renewal

Magzter is a piece of crap website.
There is no easy-to-access unsubscribe or cancellation button. Instead, they make you go through customer service, so by the time they actually cancel the subscription, you're paying for another site.

Avoid Magzter at all costs. I'm a cautious spender, but the loops they make you go through to unsubscribe are beyond scummy.

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Tarryn-Lee Warner
, US
Sep 25, 2021 10:52 am EDT

Just FIX the issue instead of creating this kind of reputation for your site!
I found this complaint site as I have been trying to find the "switch off auto renewal" option on your site too.

Your copy paste responses are ridiculous. Just fix the issue!

It's beyond unprofessional to make customers jump through so many hoops.

M
M
Magzter
Sep 27, 2021 6:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Tarryn,

Thank you for bringing your concern to our notice.

We understand that you are facing difficulty in cancelling the auto-renewal of your subscription.

In order to cancel the auto-renewal of your subscription, you can always visit the Account tab on our website or through the Magzter app which will be available in the HELP section.

Also, I see that you have already contacted our support team regarding this issue and we have now responded to your email.

Please check your email inbox for the reply from our support team (help@magzter.com) and your request is resolved.

If you are happy with the resolution provided by our support team, please consider changing your rating for our business.

Regards,
Team Magzter

M
M
Magzter
Sep 28, 2021 5:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Tarryn,

Thank you for bringing your concern to our notice.

We understand that you are facing difficulty in cancelling the auto-renewal of your subscription.

In order to cancel the auto-renewal of your subscription, you can always visit the Account tab on our website or through the Magzter app which will be available in the HELP section.

Also, I see that you have already contacted our support team regarding this issue and we have now responded to your email.

Please check your email inbox for the reply from our support team (help@magzter.com) and your request is resolved.

If you are happy with the resolution provided by our support team, please consider changing your rating for our business.

Regards,
Team Magzter

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2:55 am EDT
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Magzter gold subscription transaction failed not get refund

I have bought gold subscription using cash karo site. I hve paid 999 rs from my mobikwik wallet. money was deducted from account but transection was failed. money is also gone from bank account but I didn't get my refund back. I want my refund soon.

Transaction/order id is [protected] from mobikwik wallet. paid amount is 999rs.
Date 11 may 2019. plz check this out and initiate my refund.

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Update by Jayrajsinh
May 13, 2019 5:32 am EDT

Sir Plz Give me Order Id Of This Subscription Which Start With MSG...

Update by Jayrajsinh
May 11, 2019 3:14 am EDT

I have Bought Gold Subscription Using Cash Karo Site. i Hve paid 999 rs From my Mobikwik Wallet . Money was Deducted From Account but Transection was Failed. MONEY is also gone from Bank account but I didn't Get my Refund Back.I Want my Refund soon

Update by Jayrajsinh
May 12, 2019 2:18 am EDT

I have Paid 999rs for gold Subscription pack. money is Debited from my account but in my account There is showing no Subscription . I have Transection Details with Proof . i want My Money Back plz Help me

Update by Jayrajsinh
May 12, 2019 7:51 am EDT

I have Bought Gold Subscription Using Cash Karo Site. i Hqve paid 999 Rs From my Mobikwik Wallet . Money was Deducted From Account but Transection was Failed. MONEY is also gone from Bank account but I didn't Get my Refund Back.I Want my Refund soon.

Transaction/order Id is [protected] From MOBIKWIK WALLET. Paid Amount Is 999Rs .
Date 11 May 2019. PLZ check this out and initiate My Refund. Plz You Can Also Call me On [protected] or Give Your Contact Number.

Username:- Jayrajsinh
EMAIL=gohiljayrajsinhjaspara@gmail.com
Amount Paid=999Rs.
Transaction Id =[protected]
Via=Mobikwik Wallet
Proof Is Screen Shot Pinned With This below

Update by Jayrajsinh
May 11, 2019 3:16 am EDT

Give my money back

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10:02 am EDT
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Magzter 1 year subscription

Hi

I have subscribe for trialissue but couldnt use it as i was travelling during this time and it has automatically reniewd for one month, can i i change this as i want to subsribe for a year from IRCTC website as i have used that site reference for this App.

i will appreciate if you can allow me to pay the difference and let me renew for a year on special offer by IRCTC.

Thanks

Aiyub patel.

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7:43 am EDT
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Magzter unauthorized withdrawal

Hi.
I canceled my Magzter gold free trial through my IPhone subscriptions, like I was instructed on their faq page, well before the 30 days were over. I saw that I was then billed on April 22 for $9.99. After I had canceled, as instructed, through itunes. I haven't been able to find any other way to get in touch with them for help.
Thanks
Kara Keck

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@3rdeyebrick
, US
May 31, 2019 12:52 pm EDT

Hi Kara,
If you contact Apple they should be able to help you. Based on my experience Magzter will only off you a credit which is useless. Hope this info helps.

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6:11 pm EDT
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Magzter will I get my money back?

So I signed up for gold, but realized I didn't need it, so I cancelled the subscription. They stated that the gold was free but would be needed to be paid annually. However, I was given an official receipt by Apple that I did purchased the amount of money. Will I get my money back now that I cancelled the subscription? Will I also be charged after a year even if I cancelled the subscription? Please explain further.

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2:48 pm EDT
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Magzter I am a sharee for magzter gold and cannot view magazines.

A friend shared her magzter gold with me, yet I cannot read any magazines because I get a window telling me to subscribe/read for free for 7 days. It doesn't know I am supposed to be able to read for free. There is no link for customer service. There's a bunch of "help" links to answer varied questions but nothing pertaining to my problem and no one to contact or chat with. This is extremely frustrating to me.

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2:09 am EDT
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Magzter money deducted from my wallet but no refund given

I paid through paytm for my magzter gold RS 999 membership but the order failed and Money debited from my paytm account, then I bought it making a new account which was successful but my previous failed order refund is not given yet, it's really a scammer that u are looting my money, refund my money back cheaters, see the ss below for transaction details and refund my money back.

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Update by Mukund1286
Apr 18, 2019 5:25 am EDT

I want refund not any subscription if order failed then pay back the money, cheaters Don't want any subscription by paying twice.

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8:49 am EDT
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Magzter magzter unauthorized charges

I am a account holder in PNC Bank. This offer was not confirmed by me, I reviewed the information only. Which now I've been forced into a payment plan unauthorized.
I have no contact information of this product to, to stop all my personal PNC Bank identification with this magzter inc. merchandise. There are no documentation to give, I'm without proper availability of proof, period. As of April 15, 2019 it is processing a $6.00 payment. Stop this at once, discontinue all transactions.

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Update by Donna k Crowkey
Apr 21, 2019 7:57 am EDT

Team Magzter
Now that I have sent the documents, I have not received any response.

Regards,

D.K. Crowley.

Update by Donna k Crowkey
Apr 19, 2019 6:41 pm EDT

The email you have me sending got the so l am told... Responds with NOT VAILD.I sent you a copy of the responds saying it is not valid. You must forward all my complaints.
Or explain why I am unable to send to [protected]@magzter.com.

Update by Donna k Crowkey
Apr 18, 2019 10:08 pm EDT

response from the remote server was:
550 5.4.1 [protected@magzter.com]: Recipient address rejected: Access denied [MA1IND01FT003.eop-IND01.prod.protection.outlook.com]

This email did not help to send as you requested me to do.
Just cancel this unauthorized subscription. And all will be finished.

Update by Donna k Crowkey
Apr 18, 2019 9:49 pm EDT

Hello Team Magzter,
Here's the processed payment documentation. This need not any longer be a issue for me, that forces me to contact all my account holders with the change of a different credit card number. You have all the information I've provided with doc. sent.

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Update by Donna k Crowkey
Apr 17, 2019 7:52 am EDT

Hello Team Magzter,
As I've explained, it is my PNC Bank account check card. Last four numbers are 3560, exp date: 01/22. It is still pending, and labeled under a online Visa product offer with PNC Bank.

Regards,

Donna Crowley

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9:34 am EDT
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Magzter magzter lite

I signed up and paid for Lite and haven't been able to subscribe to any magazines with the IOS app. It's not possible to sign into the web version since it simple shows a circle on the screen as if it were logging in. It never happens.

There is no way to get any support, cancel or resolve any issues.

If I could, I would have given them -10 for wasting so much of my time and the frustration they have caused me. Worse yet is since I've been trying to figure out how to use it for a couple of months I've forgotten how I paid them and will likely be billed again for renewal since there is no way to cancel.

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10:46 am EDT
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Magzter magazine subscription

I had subscribed for a particular magazine for a year and had not opted for auto renewal. Magzter has auto renewed my subscription, without any notification from them, as well as charged me on my credit card which am unable to delete from the account. Till now there is no email notification either of such a renewal. Had it not been for credit card notification they wud have continued charging without sending any updates via email.
Highly disappointed!
Fraudsters!

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5:44 am EST
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Magzter relating to magazine subscription

I had subscribed prathiyoga darpan English for one year.Trail period for november month is completed .Money also debited from my bank account.Now i am enable to view Parthiyoga darpan magazine issued for December month. Why magazine is unavailable in your website.january 2019 month magazine is available in app but I am unable to access it.Please see that it is available as soon as possible.

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2:44 am EST

Magzter recent magazines

I have subscribed to Magzter Gold but find that magazines that are already on the newsstand are not yet available here. This is really unacceptable. Subscribers should be given priority. If this continues I will not be renewing again. Why am I unable to view magazines on Magzter that are freely available for purchase in stores. This is not acknowledging customer support but giving priority to the random purchasers.
Apart from the fact that it is false advertising

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1:41 am EST

Magzter dalal street investment journal not updating

I'm one of your magzter gold member (madavel.[protected]@gmail.com). Dalal street investment journal is not updating in my account after 1/10/18 issue. Kindly update the same at the earliest. I have tried following things for the issue
1. logout and login to magzter account
2. Uninstall and reinstall the app.
Please look into the problem and request you to solve the issue as soon as possible.

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3:59 am EST
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Magzter subscription

I have been charged $10 after signing up for a FREE 30 month trial. I haven't even been on this trail for 3 days and also cancelled all future subscriptions! This is [censored]. False advertising is not okay nor is taking people's money after saying it would be a free 30 day trial for downloading the app. Please explain this to me. I could not afford this this month and now my family will go without something. We work on a tight budget.

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5:40 pm EST
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Magzter monthly billing I didn't sign up for anything

I do not have a Magzter account. I cannot find a customer support number anywhere to contact them. I get billed monthly at $1.99 for what I have NO CLUE. I want to CANCEL whatever this recurring subscription might be but I am unwilling to provide any information like my email address since I have no account with Magzter. Please help.
My credit card number ends with xx1055

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2:19 pm EST
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Magzter mississippi magazine subscription

I never received any copies of my digital subscription. I have repeatedly tried to contact their support on their site but it says my email has not been validated. There is no way to contact them. Here is my purchase info

Thank you for making your digital magazine purchase through Magzter. We have received your payment successfully.

The details of your purchase are listed below for further reference.

Transaction Id: [protected]

Transaction Total Amount: USD 11.99

I would like a refund. Thank you.

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6:38 pm EST
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Magzter mega magazine november issue

I purchased the MEGA Magazine November issue. I successfully paid but i did not get the e-magazine.
Payment details:
Order#GPA3385-[protected]
Order Date: Nov. 7, 2018 7:00:27AM
VISA: 1169

I have purchased several magazine before but this is the first time that i encountered a problem. Please help. My email address is [protected]@yahoo.com
Thank you!

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Update by Gladys G
Nov 08, 2018 6:13 am EST

Thank you, Magzter, for resolving my issue immediately. Looking forward to more fun reading experience.

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Magzter sent an email with instructions and an apology. They resolved the issue immediately.

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3:30 pm EDT
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Magzter failure to provide digital magazines according to annual subscription

I have purchased an annual subscription, but have only received a couple of magazines before they stopped completely
Therefore, I would like a refund
I do not want any other magazine, my previously order mag was the only one I was interested in.
Telling me you don;t do refunds is not acceptable.
You have failed to satisfy the agreement of a contract - so I want a refund

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Lakshmi Jandhyala
, US
Nov 27, 2018 5:18 pm EST

i never received any off magazines on time now
I waited long time also i sent many emails about not receiving weekly the magazin "Andrabhoomi"
if you can not continue send me e weekly i want to cancel I do not loose even one $0.0cent.
thank you
lakshmi jandhyala
kavury2003@yahoo.com

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1:10 pm EDT
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Magzter order query

Shame on you magzter.😠😠😠
I paid for first time for magzter gold subscription through paytm as per offer of full cashbacks of 999rs.
But you didn't give me my cashbacks.
I also fighting with paytm but they told me that, "I'm fully eligible for 999rs cashbacks but if cashbacks is not auto credited then contact with magzter"
So you are responsible for giving me cashbacks.
And many people also are facing this trouble.
I'm warning you if you didn't credit cashbacks to all of us who have same quary as I have, we will file case in India against you and legal actions will be taken against you remember that.
And give my and all other people's cashbacks rapidly.

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2:52 pm EDT
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Magzter not receiving paytm cashback

recently purchased the magzter gold annual membership on 18.10.18 which promised 100% cashback (INR 999). When I was making the purchase on the magzter site it also showed that the full cash back would be credited in my Paytm account. However I have still not received cashback to my Paytm account. There is no response from customer care as well.
Email id: [protected]@gmail.com

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