MagicJack
reviews and complaints

I ordered the magic jack and could not get SK. area code. So I returned it aprox 12 days later. It was a 30 day trial.They biiled me for the Phone and 6 years phone charges. I have never been reimbursed and they now took $85.22 off my visa Sept 6 almost two months after I returned it. Their Phone number Is not manned by anyone and they are like a phantom company. This is a total scam! The CEO of this company should be in jail.I would like to inform the authorities of this and have these ripoff artists stopped.

i have now for a tried for a week to clear my account all i did was ask my bank what happened to 41.92 dollar trans ferr to my acount in magic jack this has been going on now for a week and i still did not get an answer i called twice the billing phone # to square my account away and they hung up on me twice totally discurtious her answer to me was we do not care to have you as a coustomer ! and hung up on me . as of this minute i am still trying to clear my account just do not know how to since the company refused to let me talk to a manager who has the nessesary authority to help me clear my account . is there anybody in the magic jack office who i can contact to accompish this ?

I am very computer savvy so I pity the layman who buys a Magic Jack trying to configure it every time he wants to use it, but I Bought a MagicJack, paid the money, had to re-boot the Magicjack every time I used it, had to contact online help all the time to receive updates
and generally waste a lot of time for no Joy. I then used the magic jack to call, the Magicjack dropped out repeatedly, and when it did
work it sounded like ###. Next because the MagicJack stopped working all together so I went back to MagicJack online support & they
informed me that the problem with this geniacal little piece of ### was (Get this for brilliant business plan/scam). I had now violated
the terms of service and had been terminated because (get this). I had exceeded 20 calls per day and in the fine print of the terms of service
the Magicjack server determines any user that places more than twenty call per day (or 5 times the average use of a "Normal" magicjack
customer) is automatically terminated, but don't worry because the owner of MagicJack is on his Private Island on his 100, 000, 000
million dollar yacht, and there is nothing you could do about it. When I called the online customer service and explained that I had been terminated because the MagicJack DOES NOT WORK and drops out all the time causing the customer to re-dail possibly more than twenty times a day, (and that I have broadband I had tested running at 20-50 mbps which is about a fast as it get's, so that is not an issue), they said they have no control over the BIG BROTHER MAGIC JACKER terminator computer that decides who abuses the service every time you redial because of a drop-out and the MAGICJACKER that is plagued with problems and inability to work anything like a normal phone service.
This is a brilliant business plan by the MAGIC JACKER to MAGICALLY JACK the customer. They make a JACK-OFF out of me. The MAGIC JACKER is a piece of crap & the guy who invented this is a scam artist who programs the server to JACK the customer. How are you going to sell a piece of crap like this and then terminate the customer. I had that Jack for a year didn't use it at all renew-ed used it too many times on one day and got jacked by them for the fact THAT PIECE OF ### DOESN"T WORK. When I chatted with customer support they terminated that conversation as they had no answer but they had no control over the MAGIC JACKING of customers and they just answered chat requests and not questions.. ###s. DON'T GET MAGIC JACKED. Anything that looks to good to be true, IS. #1 It doesn't work, #2 You can't make too many calls so count your calls (maybe like a guy in jail marking the days on the wall in chalk) # 3 if the MAGIC JACKER BIG BROTHER COMPUTER thinks your making too many calls then it will terminate you and there will be noting anyone can do for you. Fornicate MAGIC JACKS whole family and the 2 little dogs. False advertising with a built-in terminator and more technical problems than a 1979 FIAT car.

I received an email from MagicJack saying they have billed my credit card for a new magicJack and if I do not want it I have to answer by replying to the email. I checked my credit card and discovered that indeed they have truly billed me $10.48.

To me - this is a JOKE and purely disgusting. What is this offer that comes out of my own bank account to a magicjack that I already have? What should I do with two units? Why would MagicJack log in to my credit card and just generously bill me? why do they have my credit card number while I have deleted it of their website?

I cannot imagine how much I disrespect such a company now. I cannot wait till I send this and go and delete my magicJack no matter what the consequences are. To me MagicJack are praying on the innocent people who do not check their statements. Many similar emails gets deleted just because they look like spam and I truly sympathize with the innocent people who do not read their credit card statements clearly. I also do not understand – How can we trust giving credit cards information on the internet if a company who once I respected (magicJack) just loosely bills me as if my money is a pond of water on the street and any passerby can dip their tongues in.

Good luck you all MagicJack users. the Internet has truly become a disgusting place where fraud is loose and there is no one soliciting. just like big fish eating the little fish.

regards... and it is time for me to delete my magic-jack - that is if they allow me to do this without wasting 2 hrs of my time fishing for information.

Old MagicJack user.

This is what was sent to me: QUOTE:
Important: Please reply to this email right away if you want any modifications from your order below, so we can ship your magicJack right away. You do not have to take any action if you do not want to make any changes. Please refer all technical questions to the link below when you get your magicJack. Thank you so much and your magicJack is on its way. Dan Borislow, Inventor
Dear FIRST LAST,

Great News. Your 2008 Product of the Year - magicJack, is on its way to you! Get ready to start making free local and long distance calls and get a phone number for life.

If you don't love the magicJack (we know you will), simply return it within thirty days - no questions asked.

Order No.: DELETED
Reference ID: DELETED
Total magicJacks Ordered: 0

Order Shipping Information

Customer Name: FIRST LAST (changed)
Address 1: Not Important
Address 2:
City, State, Zip: what ever.. not important,
Country: Not important
Phone#:

Order Summary

Qty Item Description Price Ea Total Price Charge Date
----- -------------------------------------------------- ---------- ------------- -----------
1 Regulatory and Compliance Expense .48 .48 07/28/2011
1 Canadian Phone Number 10.00 10.00 07/28/2011
--------------------------
ORDER TOTAL: $10.48

Your credit card will be charged on or after the
following date(s) for the amounts listed below

Date: 07/28/2011 Charge Amount: $10.48

Important: Please save this email for 30 days as it contains your Order Number
Some useful information:

You may check on the status of your order at any time by clicking here Order Status and entering your email address and order number. For your convenience, these have been included in this link.

For questions regarding technical information click here Technical Help and a representative will assist you. Please note that this link is specifically for technical issues (not for order/billing information - see above for order/billing inquiries).
** Attention: Debit Card users
Due to the nature of the Free Trial Offer, this Free Trial is only available for Credit Card users. If you used a Debit Card, your Card will be charged right away, but you will still receive our 30 Day - no questions asked - Money Back Guarantee. Please click here if you would like to change your method of payment or if you can not currently use your debit card for these payments. You may also respond to this email and reduce the amount of items you ordered.
Congratulations and enjoy your savings.

Yours truly,

magicJack

I have a magic jack internet phone line. I wanna call my own long distance service provider in toronto which is called startec and its phone number is [protected]. Magic jack reroutes me to their own long distance service provider which is wimax. I contacted them 3 times and had chat with their top tec-supports. They don't give me a proper answer, just telling me "this is a routing problem". But I can call my cell phone which it's number is very similar to startec. Obviously they want to force people to use their long distance service.

Simply put... Magic jack does not work!
It does not allow for communication between callers. It makes a skipping sound or no sound at all! There are times where no dial tone is available then there may be a dial tone but does not allow the call to go through after dialing. Other times phone calls are cut off for no reason. When it works, rarely, it does not allow voice messages to come through from the callers. Call waiting does not work as claimed.

In a nut shell, don't waste your money!

I offered tp try the 30 day free use offered by magicjack with cr card needed to sign up with the explanation speel that charges of 19.95 would appear after 30 days! Attempted to signup several times with 2 separate attempts - and 2 different cards. both cards refused to accept charges because immediate processed charges exceeded 49.. Also received an email offer from [protected]@gobni-chagall, net to which I responded - your hype hype does not ring ring ring true TRUE - EXPLAIN your action by attempting to instantly process $50. charges? SCAMAWAY! did not get a reply.

I will NEVER purchase MagicJack again. I'm so glad this happened BEFORE I purchased a second one:

Please wait for a site operator to respond.

You are now chatting with 'Jocel'

Your Issue ID for this chat is LTK436021651173X

Jocel: Hello, how may I help you?

Jennifer Womack: Hi, my magic light just stopped working out of nowhere - the blue light doesnt come on and my computer does not recognize the device

Jocel: You may need to try all available USB ports in front and at the back of your tower until you see the blue light inside the magicJack device. Also, please try using and not using the USB extension cord if the blue light doesn't light up.

Jennifer Womack: I tried all available USB ports - the light comes on for less than a second as soon as plugged in then it goes off

Jocel: Do you have other USB-based devices (webcams, printers, digital camera, cellphones, external hard drives, etc.) connected to that computer?

Jennifer Womack: I dont use a USB extension cord either

Jennifer Womack: I did but I disconnected them to try the other USB ports

Jocel: Okay.

Jocel: Let's try a few more things to address the issue.

Jocel: Unplug your magicJack

Jocel: Hold down the "Shift" key and plug your magicJack back in, with the "Shift" key depressed (this will prevent magicJack from autorunning)

Jocel: Click "Start"

Jennifer Womack: Ok

Jocel: Go to "Computer"

Jocel: Locate the drive named "Vista Only", "Phone", or "Removable Disk" (make sure it is the magicJack drive)

Jennifer Womack: there is no additional drives - just Local Disk C

Jocel: Please click the link to download and run the magicJack upgrade:

Jocel: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe

Jocel: Please keep the magicJack connected while running the upgrade.

Jocel: Let me know once done.

Jennifer Womack: It's done - a banner popped up telling me I need to get Magic Talk to make calls or I need to plug in the USB

Jocel: Please unplug the magicJack device and replug it to another port after 20 seconds.

Jennifer Womack: Okay

Jocel: Once the dial pad is up, check if it says, "magicJack" or "magicTalk" at the center part.

Jennifer Womack: It says MagicTalk

Jocel: One moment please...

Jocel: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Sharon'

Your Issue ID for this chat is LTK436021651173X

Sharon: Hello Jennifer . My name is Sharon. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

Jennifer Womack: Thank you

Sharon: Thank you for patiently waiting, Jennifer.

Sharon: Can you please try using the USB extension cord?

Jennifer Womack: Okay - I will see if I can locate it.

Sharon: Take your time.

Jennifer Womack: Thanks - I found it but it still does not seem to be working

Sharon: Thank you.

Sharon: Please unplug the magicJack.

Jennifer Womack: OKay

Sharon: Open task manager (control+alt+delete) and click the tab named Processes.

Jennifer Womack: okay

Sharon: In there, look for magicJack.exe or magicTalk.exe process.

Jennifer Womack: I see magicjack.exe

Sharon: Select it and click on End Process.

Jennifer Womack: okay

Sharon: Did you end the magicTalk program now?

Jennifer Womack: Yes

Sharon: I will be right with you.

Jennifer Womack: Okay thank you

Sharon: One moment please...

Jennifer Womack: okay

Sharon: I'm sorry for the delay. I'll be right with you.

Sharon: Thank you for waiting.

Sharon: Please plug the magicJack back.

Jennifer Womack: Thats okay - thanks. should i plug it back in with or without the extension cord?

Sharon: Plug it back without the extension cord.

Jennifer Womack: Okay I plugged it back in without the extension cord

Sharon: Do you see a magicJack icon on your desktop?

Jennifer Womack: No

Sharon: Please click the link to download and run the magicJack upgrade:

Sharon: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe

Jennifer Womack: I'm sorry - I thought you meant did it pop up. I do have an icon on my desktop and the last agent had me do the upgrade

Sharon: Please double click on the magicJack icon on your desktop and check if the magicJack start.

Jennifer Womack: Okay

Sharon: Let me know once done.

Jennifer Womack: I'm done - It's telling me I need MagicTalk to place a call

Sharon: Please open Internet Explorer browser.

Jennifer Womack: OKay

Sharon: Unplug the magicJack first.

Jennifer Womack: I already opened the window before I unplugged the magicjack

Sharon: Yes, that is fine.

Sharon: Now, on your Internet Explorer click on Tools.

Jennifer Womack: Okay

Sharon: Then, click on Internet Options.

Jennifer Womack: ok

Sharon: Now, click on Security Tab.

Jennifer Womack: ok

Sharon: Then, click on Restricted Sites and Sites button.

Jennifer Womack: ok

Sharon: Under Add this website to this zone type: www.magicTalk.com and click on Add.

Jennifer Womack: ok

Sharon: Then, click on CLOSE. Apply and Ok.

Jennifer Womack: ok

Sharon: Once done, plug the magicJack back.

Jennifer Womack: ok

Jennifer Womack: The computer still does not recognize the USB. I believe there is something wrong with the device and not the software

Sharon: Please try using the USB extension cord again.

Jennifer Womack: That does not work either

Sharon: Do you have other USB-based devices (webcams, printers, digital camera, cellphones, external hard drives, etc.) connected to that computer?

Jennifer Womack: no

Sharon: Do you have another computer that has Windows XP, Vista or Intel-based Mac OS 10.4.10 where you can try magicjack on?

Jennifer Womack: no

Jennifer Womack: I just disconnected the magicjack and plugged in my USB - my USB works

Sharon: Click on Start then Run (if you cannot see RUN then press and hold down the Windows Flag Key on your keyboard while pressing letter R) then type "devmgmt.msc" (without the quotes) then click OK.

Jennifer Womack: I'm sorry - I have been trying to troubleshoot for about an hour now. What do I need to do to get a new device?

Sharon: We do apologize for the inconvenience this has caused you.

Sharon: I can actually process a replacement for you. Replacement is FREE, you will only need to pay for its shipping and handling which costs $9.95. You will be having the same phone number on it.

Jennifer Womack: Okay... I am unable to pay shipping for $9.95 when I'm unsure why it stopped working out of no where. I used it last night - the computer has been sitting in the same exact spot - and when I woke up this morning to try to make a call it was not working.

Sharon: In that case, better if we perform some other steps. I can't process the replacement if you won't agree with the shipping fee.

Jennifer Womack: Okay, that's okay - don't even worry about it. I really think it's unfortunate that magicjack would have me pay shipping when I will be without ANY phone until I get the replacement.

Sharon: Click on Start then Run (if you cannot see RUN then press and hold down the Windows Flag Key on your keyboard while pressing letter R) then type "devmgmt.msc" (without the quotes) then click OK.

Jennifer Womack: ok

Sharon: Is Device Manager window up now?

Jennifer Womack: yes

Sharon: At Device Manager window, click + sign next to Disk drives.

Jennifer Womack: ok i have done that

Sharon: Do you see YMAX MagicJack USB Device or Tigerjet Hard Disk Drive or USB Combo HD Device?

Jennifer Womack: no

Sharon: What devices do you have in there?

Jennifer Womack: Toshiba MK8009GAH ATA Device

Sharon: Click + sign next to CD / DVD drives.

Jennifer Womack: I don't have a CD/DVD drive

Sharon: What do you have in there?

Jennifer Womack: What do I have in where?

Sharon: In Device Manager, what other options do you have instead of Disk Drives?

Sharon: I meant, aside from Disk Drives.

Jennifer Womack: There are about 18 other options

Sharon: Thank you for waiting. I'll be with you in just a moment.

Jennifer Womack: Okay - may I ask what's going on?

Sharon: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.

Jennifer Womack: Yes go ahead

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Anika'

Your Issue ID for this chat is LTK436021651173X

Anika: Hi Jennifer. This is Anika. I need to take control of your computer to be able to assist you with your concern.

Jennifer Womack: Okay

Anika: Before we start with the screen sharing, may I ask if you have the latest version of Java installed on your computer?

Jennifer Womack: I'm not sure

Jennifer Womack: Hello?

Anika: http://www.java.com/en/download/help/testvm.xml

Anika: Right click on the link and check what version of your Java.

Jennifer Womack: I'm currently download the latest version of Java onto my computer

Anika: Alright

Jennifer Womack: OKay it has downloaded

Anika: Install it.

Jennifer Womack: it has installed i mean

Desktop Sharing session requested by 'Anika'. Click here to initiate

Desktop Sharing approval window shown

Desktop Sharing approved

Desktop Sharing session started

Desktop Sharing session has failed (No java detected on client computer)

Anika: Desktop Sharing session has failed (No java detected on client computer)

Anika: Be sure that you have install the Java after you download it.

Jennifer Womack: I'm unsure why it has not been detected. The Java has a lot of troubleshooting information, but I have been troubleshooting for over an over with other representatives. Will I need to trouble shoot Java now before you can help me?

Anika: We cannot initiate a screen sharing if you dont have Java.

Jennifer Womack: That's too bad - thanks

Anika: I can transfer you to our supervisor that can assist you with your issue.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Paul'

Your Issue ID for this chat is LTK436021651173X

Jennifer Womack: Okay, please initiate the fourth transfer

Paul: Hello, how may I help you?

Jennifer Womack: Are you able to see the chat I had with the other 3 representatives?

Paul: Please wait while I check that for you

Paul: Did you download the latest version of java?

Jennifer Womack: Yes

Jennifer Womack: And the upgrade

Paul: Can you please install your latest version of javA?

Jennifer Womack: I did

Paul: so you mean you can't start magicjack ?

Jennifer Womack: This is ridiculous - I'm done

I was able to receive a legit complaint line--[protected]--when I called the number of the receipt for 5 years' service on my credit card. Nervous since I'd googled MagicJack and saw the complaints. But I had to wait only a minute to talk to a service rep. However, she being in Georgia and me in Ohio the connection was crap: everything I said was echoed back to me with a several second delay. Very disconcerting. However, I was told I needed to enter into the Magic Jack on my computer the code they had sent my email in order to activate the five years' worth of service I'd paid for. When I told her about Hotmail emptying my email account of all messages a month ago or so with no warning or explanation, she offered to email it again to me. It actually arrived and now I'm not up for renewal until 2017. I'm antsy about the other complaints, but, except for the echo plus hard-to-hear phone call I made to the state of Georgia for help, I haven't yet investigated additional problems. You have to go to my.magicjack.com to access your settings with your email address & the password they sent you when you activated it (I had put info in a file) and choose a phone number. I even gave up trying to think of one with an acronym easy to remember and let them pick it, & it was really easy to remember, so I didn't pay extra for a special number. Hope this helps someone.

I put up with a year of not being able to use my phone as advertised, as I had already paid for it. I did get occasional voice mails, some of which I could actually hear. I never could hear through any of the dozen phones I bought to try. Yoday I signed up for another year because I do not want to share my cell number with anyone. I spoent the entire day on the phone with the tech help. There was about 10-15 minutes between each direction I was given to uninstall my phone & then reinstall. I went through 3 tech people, as shift changes. I had nothing to eat & could not even get a potty break. How ridiculous! I demanded my money back & said I would tell everyone about their rudeness & lack of service. I got another phone which works just fine as a phone

I called magic jack in they said they weren't going to charge my card until the 30 days were up they lied in charged my account 2 times for 1 magic jack in that's not right I don't have no money to give away I have kids, and I'm pissed i want my ###ing money back they took $95 dollars for 1 magic jack where they do that at. Thats false advertising anyway because they said wouldn't charge your card until 30 days but soon as I hung up they took my money. Scam, scam, scam.

I bought magic jack 10/5/2010 and hoped to use it for my new website business so I got my site up in 1/2011 and discovered that while talking to customers and trying to view my web site and scroll to find products to add to their order the phone conversation breaks up so bad that you can't talk. I contacted jack and they did try some things to help fix it but nothing worked so I said how about a refund they said it was over 30 days and they could not. I said how about prorate it they said NO! So I guess I am stuck with this thing and I can't even use it..My advice..If you are planning to use it while working a web site or surfing, , DON'T GET IT!

This screenshot tells most of my story.
In my area, Windstream landlines do not connect to magicJack numbers.
MagicJack is a do-it-yourself hardware addition. With the price, I expected a little bit of configuring to get it to work.
I was correct there. Although, it wasn't as bad as it seems from the surface. It only took checking some settings on my computer, and making sure everything was set to operate the device properly.

ONCE THE DEVICE WAS OPERATING CORRECTLY, I soon learned about the territorial boundaries the phone companies have setup. SO, anyone in my area with Windstream cannot call my magicJack... Sry Windstream fans, you'll have to talk to me a different way. MagicJack SAYS 'anyone in the world can call you'; THEY LIE! While it may or may not be MagicJack's fault, MagicJack still lies about it in their documentation. I have not found official notice from magicJack about limitations of incoming calls. It says: "anyone in the world can call you".

Not happy about that. Saying one thing, then doing another... that's a violation of the constitution of the republic.

I went on to the Magic Jack website and carefully checked FAQs and order form etc. and it all assured me that if I ordered today 1/31/11 that my card would not be billed [anything] until 2/18/11. On the order form, it had both a box for debit and credit cards and on the form it said completely free 30 day trial, so I gave my card number and ordered.

A few minutes later I logged on to my online bank account regarding a deposit and there was a $45+ debit to my account!

I called and emailed and live chatted for hrs trying to resolve this and got a snotty chat guy named Andre who actually said that Debit card orders were debited right away and when I said I saw that nowhere on the webiste, he sent me a link to Wikipedia/debit and said maybe I needed to know the difference between a credit and debit card!

I then found a number on a complaint forum
[protected]
Called and was on hold for 25 minutes. Got a snotty rep who constantly interupted me. I asked if I could finish telling her my problem and she hung up on me.

over an hr after all of this, Magic Jack sent me a "Confirmation Email" that stated at the bottom that for the tv special only credit cards could be accepted.? Why the debit card box on the order form?

Cannot contact these people. Did cancel the order via live chat but will have to wait "5-7 Business Days until credit processed".

I would NEVER deal with Magic Jack or "Live [protected]@ Live person either since Andre was such a jerk.
VERY negative experience. I am so angry! Plus now our house payment will probably bounce.

I've seen many complaints about MagicJack on-line service, and I have to agree that the agents are often clueless. After an extremely unproductive conversation with an agent and a supervisor I read through many of the other complaints. Among them I found one with an e-mail address:
CustomerServiceMgr

Sending the whole text of my unproductive session to the above address at least produced a comprehensible response. Even so, they never quite answer the customer's question. They are more likely to ask you another question, or tell you it's not their fault so you are on your own.

I originally got MagicJack on the strength of good on-line reviews, and I think the culprit was PC Magazine. I might have done better to buy a different unit that offered lifetime service for a single fee.

I was researching additional options for a home phone for my 89 year old mother in law. When I saw that Magic Jack offered a 30 day free trial, I thought it was optimal, so I ordered it. I used my Mastercard, which happens to be a debit card as well. It appears that the 30 day Free Trial offer is only available if you use a credit card. I was quite upset and contacted their online Customer Service rep. I had to cancel the original order and then was told it would take 3-5 business days for the money to be refunded. I asked why that was, since they debited my account immediately and of course she had no answer for me. I asked for both a phone number and address and was only given a city and state. What kind of legit business does not list an address or phone number on their web site? I have filed a complaint with Better Business about the false advertising and "free trial" scam. If you are considering the product, be very careful. This company appears to have poor business practises and apparently has no concern for customer satisfaction.

Here are the details of the customer service call
You are now chatting with 'Abbey'
Your Issue ID for this chat is LTK43605958743X
Abbey: Hello, how may I help you?
moe: hi i was on chat with one rep my jack is not recieving calls i rebooted and did an upgrade it is still not working to recieve calls but i can call
moe: i can call out
Abbey: Okay. Let me assist you.
moe: but not receive cald
moe: calls
moe: i hsve 2 mj
moe: [protected]
Abbey: Please wait while I check that for you
moe: i am at that location now
Abbey: One moment please...
Abbey: Okay did the dial pad up right now?
moe: yes
Abbey: Please restart your magic jack by clicking MENU on your magicJack softphone/dial pad then click ADVANCE USERS then click RESTART.
moe: ok
Abbey: Thank you. Let em know once the dial pad is up.
moe: ok
moe: all is up
Abbey: Okay then try call your MJ now.
moe: ok
Abbey: Thank you.
moe: its not working
Abbey: Okay.
Abbey: Please click the link to download and run the magicJack upgrade:
Abbey: http://upgrades.magicjack.com/upgrade/upgrade.exe
moe: ok
Abbey: Thank you. Let em know once the dial pad is up then try again to call your MJ.
moe: still not recieving calls
Abbey: Okay.
moe: i can call out but it rings busy when some one calls me
Abbey: Please click the “START”(WINDOWS LOGO) button and select “Control Panel”. On the upper right side, click the dropdopwn menu next to View by and Select “Small Icons”.
moe: small icons are not available
moe: i am using win 7
Abbey: Okay. Did you see the “Windows Firewall”. ?
moe: no
moe: i use avg but i but in a pass for mj
Abbey: Okay.
Abbey: One moment please...
moe: it was working for 2 years like that
moe: mj is allowed to go through the fire wall other wise it will not come up
Abbey: Please click the “START”(WINDOWS LOGO) then type Firewall.cpl on search.
moe: ok
Abbey: Please double click “Windows Firewall”. Then click Advanced settings in the left column of the Windows Firewall window. (make sure it is On so that we can add the ports)
moe: listen here avg fire wall will shut down if i use windows firewall
moe: i don't use windows firewalls
moe: the ports are all open
moe: i can make calls
moe: not recieve calls
Abbey: Okay please follow my steps.
moe: firewall is open
Abbey: Okay.
Abbey: Then click Advanced settings in the left column of the Windows Firewall window. (make sure it is On so that we can add the ports)
moe: this is windows firewalls we are talking about
Abbey: Yes Moe.
moe: first i have to activate the firewall
moe: so it is up ow
Abbey: Then click Advanced settings in the left column of the Windows Firewall window. (make sure it is On so that we can add the ports)
moe: ok advance security is up
Abbey: 1. Select Inbound Rules in the left column . >>> Select New Rule in the right column. >>> Then put the dot on the circle for Port, in the New Inbound Rule Wizard and then click Next.
moe: ok done
Abbey: 2. please click Protocol and ports, then put the dot on the circle for UDP >>>> then put the dot on the Specific local ports and type 5060 in the box next to it >>> the click the Next button...
moe: no protocol and ports
Abbey: Are you using OS windows 7?
moe: i have rule type program action profile name then does this rule apply to all programs or a specifi program all program with radio button this program path
moe: u don't read
moe: i told u i was using win 7
moe: look back in the chat
Abbey: Then you must have the Protocol and port.
moe: no
moe: all i have on the screen i have put to u
Abbey: Okay.
moe: i will go back and do it again to see
Abbey: Okay thank you.
moe: this is under program not new rule your text is wrong i found port rules that controls control connection for a tcp or udp ort under program
Abbey: Okay.
moe: i am a third level support engineer
Abbey: please click Protocol and ports, then put the dot on the circle for UDP >>>> then put the dot on the Specific local ports and type 5060 in the box next to it >>> the click the Next button...
moe: now i get protocl and ports take notice
moe: TCP UDP
moe: i have two radio button TCP and UDP engaged upd
Abbey: Please follow my steps so that we can go to next step.
moe: u have not answerd my question
moe: what is the last line i wrote to you
moe: what button to engaged
Abbey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Diana'
Your Issue ID for this chat is LTK43605958743X
Diana: Hello Abbey,
Diana: This is Diana, a Higher Level of Support. I will be assisting you. How are you today?
Diana: To better assist you, please give me a little while to review your chat/s, thank you.
moe: good
Diana: Thanks
moe: i have reached to the point of udp button enggaed adn specific local ports 5060
moe: your first level support don't read the text i sent him or her
Diana: One moment please...
moe: remember i am using avg firewall so i will disable windows firewalls as soon as we finished this problem
moe: so please take that into consideration i will not use windows firewall
Diana: were you able to add the 5060 UDP port?
moe: i did put a rule in avg to allow mj to go through the fire wall
moe: yes
Diana: After that, please do the same 1-3 steps, but name it as MJ2 and the port number is 5070….
moe: my question to you is how will this affect avg firewall
moe: because avg will shut down windows firewall
moe: if u need to go higher to find out please do
Diana: In as much as I would like to transfer you to another operator I apologize, but we are not allowed to do that since you are already in the higher level of support
Diana: please turn off the AVG firewall and make sure windows firewall is on
moe: no problem you have not answered my question
moe: i dont' use windows firewall
moe: windows firewall sucks
Diana: can you open the same ports in the AVG firewall?
moe: i am not dealing with the [protected] today i will do that a next day that mu is at another location
moe: i will look at the rules and see if it can be created.
moe: but let us do this here i will try it if it works i will find some way to make it work with avg i will talk to sr engineer at avg
moe: so i go to next on this screen
moe: two rules here
moe: allow the connection this included connection that are portected with IPsec. as well as those are not and allow the connection it is secure
moe: which radio button do i click
moe: allow the connection or allow the connection if it is secure
Diana: please make sure magicjack is allowed
moe: it says nothing about mj
moe: there are rules
moe: your text are not written correctly that the reason u can't tell me what to do
moe: what rules or rule do i engaged
moe: under action what rules do i apply
Diana: if you can allow magicJack on both it would be better
moe: the rule does not give mj
moe: mj is protocol and ports
moe: the next screen takes yu to action
moe: what do i engage in action
moe: you have to know how this protocol will react with your servers
Diana: can you allow all connections to magicjack?
moe: it says nothing about mj
moe: the screen is the New Inbound Rule Wizard
moe: action is the heading
Diana: what are your options in that New Inbound Rule Wizard
Diana: can you add ports or programs?
moe: u just like the last idiot
moe: i told u what the screen says
Diana: Thank you for waiting. I'll be with you in just a moment.
moe: allow the connection This includes connection that are protected with IPsec as well as those are not next rule Allow the connection if it is secure this incluide only connectionthat have been authenticated by usingIPsec. Connection will be secured using the setting in ipsec properties and rules in coneection security rule node or block the connection
Diana: what is option 1
Diana: what is options 2
Diana: what is options 3
moe: look above i give the option u don't read
Diana: how may options is that, you gave all options in one sentence, how do you think I can separate those options?
moe: 3 options i give you above
moe: moe: allow the connection This includes connection that are protected with IPsec as well as those are not next rule Allow the connection if it is secure this incluide only connectionthat have been authenticated by usingIPsec. Connection will be secured using the setting in ipsec properties and rules in coneection security rule node or block the connection
moe: there are the option again
moe: allow the connection This includes connection that are protected with IPsec as well as those are not
moe: option 1
moe: next rule Allow the connection if it is secure this incluide only connectionthat have been authenticated by usingIPsec. Connection will be secured using the setting in ipsec properties and rules in coneection security rule node
moe: option 2
moe: or block the connection
moe: option 3
moe: so we have a choice of 2 options
moe: how will your serves recact to option 1 and 2
moe: This is not in your script
moe: go find out from a higher level of support i will wait
Diana: In as much as I would like to transfer you to another operator I apologize, but we are not allowed to do that since you are already in the higher level of support
Diana: give me the options properly, not give all options in one sentence
moe: solve the problem u dunce
Diana: give me the options properly, not give all options in one sentence
moe: i give u the 3 option
Diana: I need your full cooperation in order for me to resolve your concerns, however if you don’t cooperate I am forced to end this session. give me the options properly, not give all options in one sentence
moe: i need your supervisor
Since we haven't heard from you, we must release this chat. Please click here should

Start on or about 12-November-2010 Magicjack has started blocking most inbound long distant calls and is blaming the long distance carriers.

This is MagicJack answer to the issue:

If you are getting a message stating "Your number is being identified as a local number when it is a long distance number", you need to call your long distance carrier and tell them to route your call properly. For you convenience, we have provided some common long distance carriers' phone numbers below: Sprint [protected] MetroPCS [protected] AT&T [protected] T-Mobile [protected] Verizon [protected] Sprint [protected] Cricket [protected] Optimum Lightpath [protected] Comcast [protected] Verizon [protected] Bell Mobility [protected] Comcast [protected] For all other providers please check your monthly statement for their contact information.

As I can dial other long distance numbers from the same phone to the same area code where the magicjack powered phone is it shows me the magicjack is full of it. I cannot believe that it is the long distance carriers fault. That would imply that the conspired together to cause this issue.