Macy's
reviews and complaints

I placed an order online at Macy's.com for a Ralph Lauren down alternative comforter in the color sky grey/green. I received the color blue fog instead. I called customer service and placed another order, and yet again I received the color blue fog. I also order a stainless steel garbage can for my bathroom that I received damaged 3 times. I am a Macy's Platinum card holder and I want to buy things from Macy's but everything I order is wrong! Even after speaking with customer service nothing gets accomplished. There isn't even anyone to speak to about the issues! This is crazy! I've spent so much time on the phone going back and forth and it's always the same outcome!

I have had a Macy's account for 40 years. Now I am being denied access to my account [Access Denied You don't have permission to access "http://www.macys.com/?" on this server]. There is no balance or any other issue. Macy's does not accept that it is their problem. I have checked with my internet provider and had my computer checked for malware. Macy's website is the only one that I am having a problem with. This site is the worst ecommerce site I know. So since I cant access Macy's I will finaly be taking my business to their competitors who do allow me to do business with them. Thank you Macy's Customer Service, this forces me to move away from you!
RAS

On a recent visit to Macy's Staten Island store, I was trying to make a purchase and stood at the register for about 5 minutes or so waiting for the associate who was obviously carrying on a personal conversation with someone. After about 5;minutes I approached her, asking can she please run up my item. She continued to ignore me, so I went right up to her, she rudely said can't you see I'm with another customer. Trust me, the customer was not making any purchase. She was talking to the woman like she was her friend. She was rude and arrogant. This happened on Monday, 3/11/19 at 12 noon.

I am a current employee of Macys. My manager is always rude to me. I always do my job and am helpful with customers. She was rude to me in front of a customer when I was trying to help her. Every time she says hi to me in the mornings, it sounds so fake. She is rude to other employees in my department too, except for a few. I have noticed that she is nicer to all her employees that are African American and rude to all the white and Hispanic people in my dept. She gets mad when we get sick and don't come in because she says she has it worse than us because she has a disease and comes in to work too.

She didn't like an employee so much that she got her fired by falsely accusing her of stealing. She brought up unethical things that you are not supposed to bring up in firing or hiring someone. She assumed she did these things because of her race. That is not right.It was a race thing and not anything else. I feel like me and a coworker will be next because she doesn't like us. I feel like I can't work at this store anymore because of how she treats me and some of the other employees. She has created a hostile work environment for me and I am scared for my job. This issue needs to be resolved.

On multiple occassions I have dealt with a young manager that makes up lies about my hygiene... She has a talk with me in a stockroom and claims that customers have complained about my body odor and now she has added associates with it... I know better! I stay clean and I do a good job at the company... I feel personally attacked and I am sick of it!

Boiling eggs with trusted belgique pot...steam suctioned the lid to the pot and created a DIY pressure cooker. Unable to get lid off pot--tried begging, pleading, hitting with a wooden spoon. Eggs completely ruined! Also narrowly avoided an explosion on the stove--my daring boyfriend caught the piping hot lid with his fingertips (could have decapitated dog). Pot will be going to jail in back of cupboard, hopefully the other Belgique cookware will learn their lesson.

Macy's sold a set of earrings which were exchanged due to loss and poor construction. The replacement pair pinched and infected my ears and I don't think they are gold. So some lady from Their insurer called and offered me a gift card to shut my mouth. They never sent the card and they won't answer the phone. How do you sue them? Hold them accountable for false advertising and product liability?

Ms. Robinson at Macy's Customer Service of no help!
First, this is the second bed purchased from Macy's at Cumberland Mall in ATL. I worked with a Donzell on 2-3 trips in to make a choice. Unfortunately for me, he claims I had had to spend more than 30 minutes on the bed model in Oct., before I bought it. With all due respect, after 45 minutes to 1 hour, te Coventry mattress begins to sink. It's no longer firm. If you don't move from side to side or to the middle, you begin to feel like you are in a hammock! Given the fact that I made trips to the store before my decision to purchase, and Donzell was well aware that I had a serious back & shoulder injury and hoped to find a bed similar to my last Macy's purchase - the Luciana Plush - I was upset. I said I had to have edge support, should I have another attack of myelitis. Though not busy, I didn't mind if he greeted others while I spent 20+ minutes testing the Coventry floor model. The model was made in 01-18 and in Oct. my bed had a different feel entirely. The bed I got was not as comfortable as the model. I wanted to return it for re-selection but was told I couldn't unless I paid a restocking fee of $275 and an $85 pick up fee. I hadn't been told that any time, just 120 days to sleep on it. Why wouldn't I call in time if I had not relied on the 120 day trial? HE DID NOT CIRCLE THAT ON MY RECEIPT, which would indicate he DID tell me! I was only told I had a 120 days to exchange. The bed was delivered on 10-26-18. The edge support was poor from the 1st week. Not like Macys floor bed. It was not returned/exchanged due to threat of fees charged. It had an inch or more depression after less than 3 months! I agreed to exchange for the same bed. When 1st mattress taken on 01-11-19, the upper 1/3 of bed foundation's slats were warped and that explained the constant "creaking". I attributed the creaking to the mattress. 2nd Coventry mattress was better, but Tenika Robinson of Cust. Serv. has ignored me though I called to say the foundation needed exchanging. With injuries, the flaws in entire entire set is horrible & doesn't help back fractures. I want it returned and my account credited in full. Macy's has lost my trust. I need a bed with solid edge support I don't sink into. I want a coil mattress. It is essential.
Donzell let me down. I will not spend time on a bed & frame that's likely to hinder my recovery. Tenika was not polite and I felt she never spoke to a Supervisor like I requested when I sent a photo of the "generic" foundation's slat flaws, by email. Not acceptable. L. Koenig

I orderd 5 towels from macys. 2 I got. 2 got lost somewhere and 1 dicontinued.
I turn to all of you so many times about this. Also 2 times to the shop. They told me 2 weeks ago they turn to u and give md a refund. Nothing I got yet. And couldnt find any way to contact u.. Borderfree.
Im asking to take care of my case asp and give me a refund bout what I lost and what I didnt get.
Thx. Keren

Ordered on Macy.com. a pair of jeans and three tops ON Dec. 21, 2018. A couple of days later said all but one top had shipped. Notified shipment day would be Sat. 29, 2018. I got a shipment of 1 top and 1 jean. The other top was coming in separate shipment but on Dec.29, 2018. It never came so I went back to track and doesn't show anything
after Dec. 23, 2018 in AZ. I called and said I didn't get and a Macys rep said she would overnight me the top and the other one as well. I would be getting them on Sun. by private carrier. She gave me a reference no. [protected]. I called back today and that rep she I would get the one top tomorrow and the other on Jan. 3, 2019. What the heck is going on with Macy's? Why was I lied to. I can verify calls made.

After getting another 2.00 bill I once again had to call Macy's customer service that is through another country. You expect us to support your company BUT you outsource your money to another country ! Didn't"t explain anything properly and acted like it was all my fault ! Closing my account ! Done with Macy's and your B.S. No other credit card company (that I use) charges a fee when you pay your card off.

On November 25, 2018, I called Macy's [protected] and got an amazing rep, Alyssa, she helped me order the Beautyrest Silver Golden Gate (plush, pillow top) in full size . It took quite a bit of time as she wanted to get it right as it was being shipped to Hawaii. I received a free box spring with the order and paid $85 for delivery along with taxes and fees for the total to come out to $839.79. It was a great Black Friday deal.
I received a follow up email on 11/25/18 to say that my delivery date was set for 12/27/18 and then another email on 11/26/18 to confirm my order under Salescheck #[protected]. No other emails were received. I called today, 12/11/18 to see if maybe the delivery date could be moved up and was informed that my order was cancelled. I asked why and was told that I was suppose to go to my local store to order the items. I asked why I was not informed and was told that he didn't know and was sorry. I asked if I went to the store will they give me the same price and he said they would price match. Wrong, I called the Hawaii store and was given a price $200 more than what I was confirmed for on the original order. I am very upset that no one took the time to email or call me to explain what was going on with my order. Cancelling an order with NO notification is not good customer service. I have ordered item online with shipping to my office/home or pick up in store with no problem. This is the first time I ordered a big item and to make matters worse is that it was a Christmas gift for my daughter. I was going to go to the store to reorder but the item is not available in the store and because of the difference in price I think I will order it elsewhere.

I did not get the promised 20% off my first purchase on my first statement, no credit given! Macys is horrible, how does the bbb let them continue to hurt honest customers? Yried calling for days and days and a 15 plus minute wait, finally I hit the stolen card button and some rude guy gets on and says look at your next statement and it should be on there? I was LIED to, it said first statement?!

Our lightpost and light were damaged and broken when our mattress was delivered . I immediately called the Customer Service line and filed a report. Several calls and weeks later, a representative contacted me to file another report which i did and submitted photos. It has been over 6 weeks and we never heard back from anyone about replacing our damaged property caused by the delivery team.

Horrible out-of-country customer service. I was on the phone for 35 minutes with 4 different representatives. I had a lot of difficulty understanding accents.

I purchased 3 items online (order number [protected]) on 11/4/2018. I returned the first item — INC International Concepts bootcut pant, color Deep Twilight. Purchase price was $41.70 plus tax = $44.74. I returned the pant in City Creek Mall, Salt Lake City, UT on 11/30/2018. The total return credit to my Macy's card was $39.26. There is a discrepancy of $5.48 which should be applied to my Macy's credit card. Last rep. said it was because I ordered online but I returned it in the store. Can you fix this?

This experience was unbelievably awful. — transferred to 4 representatives. The call lasted for 35 minutes. I am fed up with foreign C.S. Reps.

Very unhappy with Macy's customer service at Sun Glass hut dept. I purchase most of my sunglasses here expensive one BTW. I purchased a pair of Versace with are not a year old, I used the sunglasses but they felt weird on my face. I took them back shortly after buying them and the associate tried to adjust them but it didn't help. Next time I used them again they felt weird on my face again so I took them back again. The sales Person tell me their policy is that they will give me 1/2 of what I paid to buy a new pair WTF.! I bought a defected pair of sunglasses and I have to pay more money to fix the issue. Well I was a platinum Customer who bought a lot of stuff at Macy for my new home and that including a lot of sunglasses. I closed my account and I am taking my business to Nordstrom where they give a [censored] about their customers and the products they purchase. So do your self a favor stay away from Macy Sunglasses Hut their policy is [censored] when it come to defected pair of sunglasses. Bye Macy your customer service is a piece of crap and you don't deserve my business anymore!

This is going to my last attempt to file a complaint. I have been calling since last year october to have them fix my account. I have a promotional account and regular account. My auto pay was going towards my promotional account which resulted on interest my regular account. I called many times to fix that and no one fixed that. Three months of statements from my account (october 17- december 17) is missing. Those are the months that I made lots of shopping and also paid money towards that. I stop paying more and waited for my account to be fixed. I called many many times to have my statements available. They always said that the it department will would on that and never did.. I finally wrote a complaint sometimes in august and a woman named katen oehler (karen.[protected]@macys.com) contacted me and promised me that she will take care of my account. She promised that she will fix my account by august 27. She never got back to me. I emailed her and asked for update. She never replied back. You should be ashamed of your costumer service. A bunch of unprofessional idiots are working in macy's who have no knowledge of accuracy and transparency. I was charged $233.79 interest in 2018 for the mistakes that the idiots made which by the way I wont pay a penny for that. If macy's does not remove the interest and fix my account, I will take you to court an file complaints with any organizations that can take your [censored] to court.

Fix my [censored]ing account and remove that [censored]ing interest idiots.

I believe I got her name and it was salmi I assuming the spelling is incorrect but I was passing by on the main floor and she was leaning on the register in sunglass hut btw a beauty studio and women fragrances and never in my life shopping I had an associate look at me so wrong!. It was so unprofessional and she said something disrespectful to me

I went into macys a week ago in Corpus Christi Texas. I was approved by a women asking if I needed help and I told her I was just looking. She told me her name if I needed help. I believe her name was Janie and told me she would be around petites. Well I went on and kept looking and she Just kept coming Up to me as of I was gonna steal Something. And I just kept telling her no I'm okay just looking. Hour goes by and again she comes up to me and asked me of I need help and when I turned I see a man just standing there and looking at me. I processed looking and I seen her go to the man and point at me. I was Up set and left Because I felt as is she Thought I was gonna steal Something.

This set was purchased from Macy's online, the the bottom of all the cookware is pelling and starting to rust this set cost too much for this to be happening after you spend that kind of money for a cookware set. Attached are some pictures of this item and all the damages. I would like to have another set of cookware sent to me. This company Belgique cookware are very expensive for this to have happen, also this is a very unhealthy thing that have to get in my food when I was cooking using these cookware. I can be reached at [protected] At your earliest convenience regarding this matter. I don't think this can be returned to Macy's don't no longer have the box.
Sincerely yours,
Ms Turner