Macy's
reviews and complaints

I called Macy's customer service at 9pm on February 5th regarding an item I ordered which showed delivered but was not received. I was told that they will investigate what happened and respond to me within 24 hours. The day after I received an email from Macy's stating the following:

"We have investigated the order in question and concluded that due to excessive claims of (non-receipt, missing merchandise, damaged/defective and wrong merchandise received), we will be unable to credit or reship your merchandise. Additionally, we will no longer be able to process any reshipment or credit to this billing name and address".

Today Tuesday, February 9th at 5:00pm CST, UPS delivered the item to my door. I have captured the UPS delivery person on my cameras and I have also taken a photo of the carrier with the box in his hand dropping it off at my door.

It is unfortunate that Macy's, rather than investigating to determine what influenced the delayed delivery decided to send me (a trusted customer) the email as referenced above. I also utilize Amazon and they have never done anything like this. They would ask for time to investigate with the carrier and get back to their customers. Macy's need to take a page out of their book. That's what customer service is about.

Nevertheless, I will be returning all of my recent purchases with Macy's and vow to refrain from patronizing this conglomerate going forward. I will also be sharing my experience with others on social media and within my friends and family base. Macy's have lost a good customer and I am certain that I am not the only one who have experienced this disdain.

Disappointed customer.

1/28 about 11:30 I tried to purchase a pair of women's Levi's at mall of America Macy's. Used my bank card to pay 41.65. Clerk said my card was declined. I then used my citi cc where I was now charged 33.32 as the clerk said she gave me a discount for, , she could. The bank card did go through for 41.65 AND so did the charge of 33.32 to citi. My bank can't reverse it. You owe me $41.65 back to my bank card

Macys has joined the other cancel culture mob in removing Mike Lindell's, My pillow from their store. I think these retailers and big tech companies forget that half (more than) of this country is made up of Conservatives. President Trump didn't win a second term because we don't cheat. I didn't return the 5 mail-in ballots I received in the mail, neither did my husband. Imagine if we all had; I'm sure they would have found a way to declare Obiden the winner anyway!

Well Macys, you've lost a customer for good. I don't forget and I hold a grudge. My father will attest to that; I haven't spoken to him in 35 years.

On or around December 19th 2020 I placed an order for two items, bedsheets and a bed spread. I was told that I did not have funds on my account however I knew that I did. I knew what was on the card and what I had previously ordered maybe two months prior. After speaking to two to four reps, the last rep told me when I opened the card which was an old card. The last rep stated that they would straighten every thing out and I did have the funds to be able to purchase my items which were both for sale items. The only thing different was wanted to change the address this time due to this was a Christmas present for my mother.

I know due to back up shipments that it may take sometime to receive and thought nothing about it until this past week. I called on 01/12/2021 and was informed by a rep that my items were canceled but could not explain all what happened. I did not receive any information and second these two items are no longer available. The last rep stated that when and if they return that I could get the sale price however every thing was placed back on my card. I am very unhappy

On 11/26/20 I ordered a Bella Waffle Iron that had a Black Friday
$12 rebate offer, #20-27985. I received it on Dec 11, 2020
Order number: 2084644457 (Muriel Pfeifer)
Rebate Status as of 1/14/21: not received.
Customer Service Case Reference # 368281092

My Bella Waffle Iron rebate #20-27985 for $12 was mailed on
Dec 11, 2020, the same day I received the item. I never received a post card or an email showing that my rebate was processed. When I tracked it online, I only found tracking #816380014, for a rebate submitted on 12/18/2017, for $10.
On Jan 4, 2021, I called customer service at 1-800 289-6229 to find my missing rebate. I spoke to Angelica in a foreign country on Jan 4 at 11:30 am. She was incompetent and rude and she hung up on me without offering any assistance. The same thing happened several more times. These customer service reps were not interested in providing customer service, can only read from a script, and do not speak understandable English.
I kept trying and finally spoke to Rae on Jan 4, 2021. She was the only one who tried to be helpful. She said she submitted all my information to the rebate department to track my $12 rebate,
#20-27985 for the Bella Waffle Iron, which was properly submitted and was mailed on Dec 11, 2020, the same day I received the item. It was sent to:
Macy's Rebates Offer # 20-27985
PO Box 540006
El Paso, TX [protected]
Rae said I should get a response in 7 to 10 days. She gave me a case reference # 368281092. I never received a response and there is no record of my case # 368281092 anywhere that anyone can find.
Macy's needs to honor the $12 rebate that you offered. I am a most dissatisfied customer because Macy's has not been honorable and your customer service is the worst ever. I am not inclined to remain a customer of Macy's with such poor customer service.
Please send my $12 rebate immediately. Thank you.
Muriel Pfeifer
P.O. Box 260
Great Neck, NY 11022
[protected]
[protected]@aol.com

I proudly had been working as a Sales Associate at Macy's Boca Raton, FL store from November, 2019-December, 2020.
I started as a Seasonal Colleague in various departments and after two months was promoted to Full Time, mainly working the Children's Department.
I loved my job so much! My Coworkers, Managers, and of course, Guests became like family to me. What Macy's did not know, was that I am a High Functioning Autistic. I never use my disability to get ahead. I view it as an asset. I have a sharp memory and I do not put barriers between myself and other people.
A unique characteristic, of individuals like I am is that we are unable to lie. Our thoughts mirror our experiences, and reflect the truth. And, my truth, about my job was enthusiasm. As a "Retail Therapist" at Macy's, I regularly had high net sales. My last daily record was $5, 637 in December 2020. More importantly, I received praise, affirmation, and yes, love, from my coworkers and guests.
Imagine my shock on December 4th, 2020, when I was taken to meet with the Head Asset Protection (AP) Officer of the Store. Please note that, in no way, am I faulting the Head AP Officer. He was very nice all things considered. He attempted to go to bat for me against corporate. He showed me three transactions that registered lower than they should have totaled.
Two of which occurred months before I was questioned. I did not commit this infraction. I had not been trained to spot doctored tickets when tabulating transactions. Now I know that while the computer does not lie, unscrupulous people had been committing malfeasance at our store.
I recognized one transaction as that of one of my regulars, who did over $30, 000 of business with me. Two of her items had rung up lower than they should have. I should make it clear, I used the prices on the ticket.
Thanks to AP at my store, I was not suspended. I worked the next 11 days, until I was terminated by someone named "Kim" at corporate, who investigated my case. She dangled false hope to eeek out another $20, 000 in sales from me. Sadly, but I guess predictably, I was terminated.
Terminated is a blasphemous word in the code of retail. It means unhirable. In the merchandising world, at the age of 28, I now am an untouchable.
What did I do to deserve this? I loved my job so much, my Mother once reported she heard me helping guests in my sleep.
Where am I now? I am responding to ads and going on interviews day after day after day. What I do know is that the word terminated is like "The Mark of Cain." I am incapable of self protective deceit. "Kim" is my terminator.

P.S. Based on reaching out to other associates as well as this board, it does not look like I am the only one this has happened to.

https://m.youtube.com/watch?v=QQ8IWPwi7to&feature=youtu.be&fbclid=IwAR3p1G6lzQnnqRmDxG1Nd4bkmcr45cx4SOlLgKIRjRugU7M0QYJpuL_Wj7M

https://www.youtube.com/watch?fbclid=IwAR3K5l3dInO_FdSYZjE4JLDeO0VkR-vC5ygUJz95NJdFppWhf3vFbkqueVs&v=Qcto0liStwI&feature=youtu.be&app=desktop&persist_app=

I have sent them a copy of this girls id after I learned a Macys card was sent to her using the address on her ID. The address on my ID is my current address and has been for the past 10 years. They were going to give me a deal and I would only have to pay like $500 of the bill to clear it off my credit report, my credit score was 750, but I was talking to the fraud department to try and remove this fraudulent card and its activity from my credit report. But after explaining that they sent the card to another address that is like 2 1/2 hours away, and I gave them my address then they started sending bills to my address. Hello they sent someone else the card now they want me to pay the bill? I tried filing a police report and sending a letter to Macy's.
You can see Macy's sent her the card and is sending me the bill.
I've read a lot of complaints about Macys not being helpful with fraud, and stolen cards.

Good morning, I had a horrible experience yesterday at Macy's - Kings Plaza 1/8/21 at 5:10 PM (review your surveillance cameras more often).
Shopping on the ground floor, only two cashiers available, manned by one cashier! Very long lines! I put the items back and proceeded to the 3rd floor, picked up a few leftover Christmas items, and waited on line at the only cashier on the floor. It took 40 minutes to pay with four customers ahead of me and at least five behind me. There was one woman ringing up sales and two others behind the counter engrossed in conversation and not helping. When we finally got to pay for our items, we had an item marked down, sticker read $14.00. The confused cashier scanned it and said we had to pay the full price 0f $34.00. We left it and paid for other items. On our way to the escalator, we observed another box containing the item that we left behind and the price was also $14.00. Store manager, Andrew said $14.00 is the price, walked us back to the cashier and informed the cashier that we are to pay the sticker price, and to put me ahead of the other customers being that we waited 40 minutes to pay the first time. The cashiers did not oblige.
There were two customers ahead of us, and they added a cashier for ten minutes, then one of them departed. Another 30 minute wait and there were ten customers behind us.
Why is your store short help? Why were these two horrible cashiers working like molasses. There is no help in your store. Other departments would not allow us to pay at their stations. The perfume section is staffed but no one helps (Channel is staffed but they will not walk to Dolce Gabana).
As a business owner, who is also in the retail business, my advice is to open up additional cashier stations, teach your managers how to manage, educate the lazy cashiers with the products that are marked down, and hire additional cashiers that work faster. These cashiers were pure lazy and spiteful, to make us wait an additional half hour after waiting on line the first time.
I will never shop at this store again! This is macy's for crying out loud. I've been a loyal customer for fifty years. Also, there were children.
Shame on Macy's, you should no longer be in business!
This store should be closed. BBB to be notified.

I am presently a Macy's credit card holder. I recently shopped at Macy's store in the town center at Chesterfield county Virginia mall. I had a fistful of coupons that were mailed to me by your company. I attempted to purchase three different items only to find out I could not use any of the coupons toward the purchase of my items. I asked why, since all the coupons were in date and the cashier turned the coupons to the back and pointed out that the items I was purchasing were excluded on the coupons. The print on the coupon was so tiny that it was impossible to read without a high powered magnifying glass. Where this should have been a pleasurable experience turned into a total frustrating shopping trip.

Barbara Whetstone
4311 Sharonridge Dr
N Chesterfield Va 23236

I purchased a set of belgique cookware about 5 years ago. I love my set but a few times now I have burned my hand and family members as well who were using them. The handles have the silicone handle on the bottom of each handle but when I pour the food out, the steam somehow gets into the handle and burns.

I know I'm not the only consumer who has this issue. I'm not ready to part with my set but wondered whether there is any solution to this problem such as replacing the handles with a better handle?

My brother bought me a Calvin Klein Hooded Puffer Coat for Christmas. The card said, "Happy Birthday beautiful princess Noni". It's not my birthday and I'm not Noni. I called Macy's 11 times to exchange the order. I could hardly understand the agents due to their thick accents. They kept telling me to go to my local store and exchange it. They didn't understand that I can't simply go to my local Macy's store and exchange it because Macy's closed the only store in Vermont. The closest Macy's store to me is 107 miles. I am high risk and will NOT go into a store in the middle of a pandemic if there was one near me. When I asked to speak with a supervisor I was hung up on every time except twice where I was transferred to a recording that said, "For credit services press 1, for Omni channel press 2. I listened to that for 2 minutes the first time and 18 minutes the second time hoping the agent would come back on the phone and they didn't.
Needless to say I doubt I will be purchasing anything through Macy's in the future for the following reasons: 1. Macy's online shipped me the wrong item. 2. I can't do an even exchange through the mail. 3. There is no local store near me. 4. Your customer service is not helpful or friendly and they are extremely difficult to understand. Macy's doesn't care about their customers.
Please contact me for their names if you are interested in improving your service and retaining your customers. My phone number is [protected]. My email is [protected]@yahoo.com. I look forward to hearing from you, but given your track record I am not counting on it.
I'm in the process of filing a formal complaint through the Better Business Bureau and other agencies.

Good morning,
Thanks for reading my complaint.
Below is my complaint in the simple form.
Not a money problem, not a problem at all.
I followed every ordering prerequisite asked of me.
To my dismay, I was investigated like a criminal.
I was treated poorly, unfair, disrespected, out right mistreated.
I was ask, who I was. I was treat so badly it brought to tears.
As you will see below, I only ordered a waffle iron.
When I ask what is wrong with my order, the lady said: "we have our own way of how we receive orders, and yours does not meet our standard.
PLEASE TELL ME WHAT HAS CHANGE AT MACY'S THAT WOULD CAUSE TREATMENT OF A CUSTOMER SO POORLY?
I HAVE ALWAYS SHOPPED AT MACY'S, NEVER IN ALL MY DAY HAVE BEEN SO MISTREATED.
I would like an answer to this...please.

We couldn't process your order. My Account
Macy's
FOR THE HOME MEN WOMEN SHOES
Hi Brenda,
Your order couldn't be processed and we had to cancel it. No charges were placed on your payment method listed below.

Please call our Consumer Protection department to resolve this issue at [protected] (Sunday-Saturday 10AM-10PM Eastern).
Order #: [protected]
Order date: 12/11/2020
Payment method:
Visa ************4408
Refunded amount: $32.46
VISIT MY ACCOUNT
Billing Address
Brenda Allen
1811 BELLE HAVEN DR APT 201
LANDOVER, MD USA 20785
Shipping Address
Mrs. Shanetta Cross
7400 SAN PEDRO AVE STE 200 STE 200
SAN ANTONIO, TX USA 78216
Shipping Method

Bella Stainless Steel Waffle Maker
Qty: 1
Color: Ss
Type: ELECTRICS

$29.99
Order total: $29.99
Shipping: FREE
Additional shipment fee amount: $0.00
Shipment upgrade fee amount: $0.00
Gift wrap fee amount: $0.00
Sales tax: $2.47
TOTAL: $32.46

I bought a sofa less then month ago, I have dot spots on it I want immediate replacement.
I complain same time when it was delivered but driver refused to take back and suggest me to call back customer service it was little but now I can see more now, it's less visible in day and more visible in night. I am very unsatisfied with this sofa.
Sales check [protected]
24902 deepdale ct
Aldie va 20105
Ph [protected]

In early November, 2020, I placed an order on macys.com for 3 items. One of them never showed up. I've contacted Macys 4 times now over the past 30 days, they canceled order back in November, however, didn't let Klarna know I was to receive a credit., ;this was a birthday gift.

My credit card is still being charged for an item I never received as they h ad issues with shipping. I have spent over 6 hours trying to resolve this to no avail, going back and forth between Klarna and Macys.

I've continually received promises from Macys customer service that they will issue the credit and contact Klarna, but to date over 1 month later, they have not completed the credit as promised.

I am writing to the corporate office (I hope) to find out "Where is my Order"! On November 30, 2020, my daughter told me what I could get her for Christmas.. The Instant Vortex Plus 10 quart 7-in-1 Air Fryer Oven from Macy's. She lives in Raleigh, NC but I live in Burlington, NC and we don't have a Macy's here. Online I go to order this item, with a shipping date of December 7, 2020. Order# 2140522518.. So far the ONLY contact I have had is with their customer service department in a foreign country with two people that I cannot understand until I make them clarify what they said. This last time I asked to get a number that I can call so that I may find my order. Her response-finally - was to send me to a supervisor, who never picked up after 15 minutes! The purchase money was taken out of my account, very promptly, but I have not heard anything from Macy's. From such a large company I would expect better customer service than this! I took the "standard shipping" but at this point I feel like it should be priority shipped at Macy's expense! I am certainly pissed that I have received no communication from Macy's and whenever I pull up this order it tells me that this item is unavailable! Yet the foreign service reps say "oh, Yes Ma'am it is still available".. Please call me at [protected] cell. I would add my home number but I want to speak to someone directly instead of playing "phone tag"... Every time I call your 1-800-289-6229, they tell me it is being prepared for shipment.. If that was the case then you have absolutely the slowest packers in the world, because this is the message that I have gotten-from your service reps - for the last 5 days!

today i was told that im being investigated for a situation that never happened. i was also told that i was suspended for the rest of the day.the manager said that they have camers in the bathroomand that made me very uncomfortable. i tried asking questions to get a better understanding the manager told me he was goin to call security.

I have tried to make a purchase of several gift cards with my macys card, and was rejected after it was submitted. When I called to ascertain why, no one in macys could tell me what happened! In fact there was a freeze placed on my card, which at one point was taken off. After spending over an hour on the phone speaking with people who cannot speak the english language fluidly, I was told it was ok to order the gift certificates! Once again, I was rejected! I made several attempts to correct this by recalling the phone number given, I was continually placed on hold, they could'nt find my account, they wanted to verify my account, which I did several times, but to no avail! I am frushtrated and angry, and am totally giving up on macy's, you have lost a customer, and I will do everything within my realm to convince other people not to shop at macys. The customer service program you have in place is the most horrible experience I have had in many years!