MAACS — Poor customer service!
Ordered male ABU's in late September 07 and female (for my wife) in December 07. After 5 emails and several phone-calls later, I was told my first order was sent to Eglin AFB. Another 3 emails and 3 calls until they realized the order number was given to more than one customer. Decided to cancel order in January when local AAFES had product in-stock. Had to play another round of email and phone tag. Out of over 1 dozen emails and 7 calls, I received 3 half-witted convoluted responses. After more telephone calls and threats to complain to GSA and the internet BBB, Christa (Who was nice on the phone) called and I received a refund. As far as the second order goes... I emailed asking if they had my wifes size in stock. I got a reply THE NEXT DAY stating they in fact had the sizes in stock and the order would ship the next-day. LIE!!! After waiting for over 3 weeks, I inquired into the status of the female ABU's that I was told would "ship the next day." The email and phone-tag dance started once again. My persistence again paid-off as I was told the ABU top was in stock but the pants were not. Instead of calling out Allison fort he liar she is (I have the email), I decided something was better than nothing. I received the shirt about 5 days later. On 3 Feb, I requested my CC be refunded the $45 for the pants I never received. On 10 Feb, at 1736, Helen deleted my email without even reading it (I have proof). Is this what MAACS calls customer service? They advertise on their website about how they do their best to ensure customer satisfaction... ###! The site makes claims about over 40 years of military service... really? Being deceitful and dishonest is certainly not a core value I've learned over my 21+ years of Active Duty. These people have no code, no honor, and certainly no shame! Don't pretend to be my military comrade in arms just to get my money. This company is a disgrace and if their claim of over 40 years of military service is actually true... I'm ashamed to be lumped in with them as a veteran.