Lyft
reviews and complaints

Complaint about driver Anthony. Black Nissan Versa. License plate: NCAN71.
My car dealership scheduled a pickup for me to get my car. Upon getting into Anthony's car, we said hello and immediately he asked me if I had a mask. I said no. He said, you have to wear a mask. I told him I don't own masks. He became visibly and verbally upset as he reached into his glove box to tell me that I have to wear a mask. I could tell already that he was annoyed and upset. I told him that I have a medical condition/breathing restrictions and have never been forced to wear a mask with Lyft or Uber. Mind you, I travel a lot. He told me that he doesn't care and if I want to ride with him, I have to wear a mask. I snickered but complied and he became even more angry. We didn't get but 15 feet and he yelled at me that I wasn't wearing the mask correctly and he doesn't know why I think this is funny. I then saw this was going to be very uncomfortable and didn't want to ride with somebody that was so angry. I told him to let me out of the car. He drove quickly back around to my house and told me that he had Corona and this is his car so I have to do what he says. I said, we're talking about a virus that you have over 99% survival rate. I got out of the car and before I could shut the door, he told me to go [censored] myself. This is my problem. If this is the standard of Lyft, I will never use this service again. I've never been forced to do something by a driver and definitely never been talked to like that from previous Lyft and Uber drivers. Here are my issues:
- Why does this man think he can talk to customers like this?
- Why did the driver force me to put on a mask when your policies clearly state that wearing a mask is "recommended".
- Why did the driver not consider my medical condition and then question me about it when that in itself is illegal?
- If this driver is so afraid of a virus, why is he driving strangers around in a car that doesn't allow for 6 feet distancing and is an enclosed space? Not to mention that he's not wearing a full protective suit and his mask does not stop a virus from spreading.
- We live in Florida. Mask mandates have been lifted.
This Anthony was extremely rude and I don't appreciate anyone telling my to go [censored] myself. Thank you for taking the time to read this. I'm not asking that this man be fired but this is not okay and I hope to never see him again. Because of this experience, I will for the near future not have anything good to say about Lyft.

Yesterday I requested a ride from the pharmacy to my home (less than 2 miles. I am a senior citizen and literally depend on these rides. I definitely need rides this weekend and very nervous 😩
Lois Sivert
1080 Arcadia Avenue (Arcadia Place)
Vista California 920&4
92084
I desperately need to have service I need

I scheduled a pickup and chose to wait it out and save a couple dollars only for the app to make me wait over an hour and cancel my ride on me...when I rescheduled a new pickup it was $12 more for the same ride which I had to pay because now I was late...

I am 67 years old and need a viable ride service in Albuquerque. This afternoon, I used my phone App to try to get Lyft to pick me up to take me to the doctor. I waited over half an hour only to be told that they did not have any divers available. I ended up walking one mile to the clinic. Then, when I called from the clinic to get a ride home, Lyft notified me twice that they had a driver on the way, but after half an hour the App told me that they were still looking for a driver for me. I cancelled the request on my App and ended up using UBER instead. I might add that on my trip to the clinic BOTH Lyft and Uber told me that they did not have any drivers available AND I could not find any cab companies to even answer the phone. For someone who does not drive this is an untenable situation!

i have been waiting on a lift ride since 245pm on today 03/27/21 everytime a ride gets 4 or 5 mins away from my home another one is sent i needed to get to work today ...poor services

We took a car yesterday March 25 for $48.99. In our credit card there appears an extra charge for the same trip for $24.98. That second charge does not appear in my Lyft application's history so we don't know how could you charge it to our credit card. We want those $24.98 to be removed from our credit card immediately. My name is Hector Munoz and my phone is [protected]. Thank you.

We scheduled a Lyft ride one day before and it was confirmed. Day of, 5 am in the morning. No Lyft. Ap said no drivers in the area. A call to customer Service was of no help. The man said he could not do anything and kept saying ‘I understand.' His only solution was for us to order another Lyft which made no sense as there were none in our area. Lyft ap did not provide us with any updates. Or help. Nothing. We live in an area with no cabs. No Uber and we needed to get to the airport to catch a flight. We were panicked. It's impossible to contact Lyft when this happens. No apology from customer service who was of no help. At 5;20 we got a notice that a driver was on the way. A different driver. Who was excellent. However we could have been left stranded and miss our flight. So disappointed and frustrated with Lyft. We want some of our $$ back.

On March 23rd at 7:50AM my lift driver cancelled my ride without even stopping in front of my building, it was raining so I was waiting inside and never even saw him only saw the car on the gps map. He later reported me for not wearing a mask. When I tried to get another Lyft I was ordered to take a picture of me wearing a mask. This driver never even saw me to say whether I had one on or not and I am being forced to prove myself in order to ride in the future. I had stopped riding Lyft in the past because of the attitude and behavior of the drivers and only started again because Uber has gotten crazy expensive. I usually have issues with the African male drivers and this is unsettling to me. I would hate to have to boycott Lyft again and this time tell my family and friends due to a lying driver but I will. I live on Galveston Street and often your drivers go to Galveston Place. This is their error for not paying attention. I was cancelled as soon as the map showed he was outside.

Over 2 months I've never used Lyft since we all are in this Corvid19 issue. I'm furious that my identity has been stolen multiple times upon rides from my area to where ever place they've decided to go to... this was a one time use then I check my account and TOO MUCH HAS BEEN DEDUCTED FROM MY BANKING!

On February 24, 2021, Your Lyft driver Greg Bauman who drives a blue Jeep Renegade with license plates number 8JFJ164 came to our private gated community to pick up a client and was extremely rude and uncooperative. The policy here at Del Mar Country Club Estates is that nobody can enter unless authorized by the residents or the Club Members. Unfortunately his entry was not pre authorized prior to his arrival and his client was not picking up any of the phones we have listed. Mr. Bauman was very pushy and questioning our rules and regulations. He wanted me to let him in simply because he was a Lyft driver. A long line formed behind him while I tried to get him authorized. I asked him to call his client and he said he didn't have their number. I informed him that other Lyft drivers have been able to contact their clients through the App. With a bad attitude he contacted the client and the first thing he said was "They are not letting me in!" I had to tell him to have them call the gate house to authorize him in. The client still didn't call so I asked him to swing around and make a u-turn in order to authorize the people behind him while we waited. Instead of doing as requested he decided to illegally park behind the gate house. I had to hold the line to go and get his attention. We were face covers and he was a bit of a distance therefore I had to amplify my voice to get his attention. I instructed him to exit the property and wait outside. Luckily the people behind him had passes and or authorized so the line went quickly and the client/resident called to authorize your driver in. When he came back to the gate house he started to complain and told me that I didn't have to yell at him when I instructed him for the second time to come back out the property. I informed him I had to make sure he heard me since he was parked far and I had a face mask on. He still continued to complain with a loud voice so I told him he can leave and have Lyft send a different driver if he has issues complying with this community's rules and regulations. He refused but still wanted to continue to argue and asked for my name and my supervisor. I told him I was the Patrol Manager here and I informed him I would be notifying Lyft of his actions. He mumbled words and continued on to pick up the client. In the processes he was seen on camera coming back down and making a u-turn back as if he was lost. He called the client as he was already going in to tell her I didn't want to allow him in when he was already in the property. The gate staff has a job to do and we do all we can to gain access to all who request it. But if they are not authorized prior to their arrival we have to go through protocol regardless of who it is unless it is law enforcement or an emergency vehicle of which your Lyft driver is none. The staff does not need to be a subject of bad attitudes and pushy disrespectful visitors/service providers. If he returns to service another client in the future and does not comply and or is rude to the staff he will be denied access and Lyft will have to send another driver.

My name is Angie, I had scheduled a ride to arrive between 6:00am - 6:15am for February 23, 2021. As the driver was 4 minutes away and 1.5 miles from my home, I thought they would be there in four minutes. But the driver sat idle for 15 minutes and I messaged the driver twice without a response back or reason for sitting idle. So on top of waiting the initial 14 minutes for them to get to my location, which never happened, it turned into 30 minutes and I ended up canceling the ride and couldn't get another one due to unavailability of drivers. I was late for work and had to find other means of transportation. Why schedule a ride if they are not going to show up on time or at all? Very unhappy and dissatisfied with this occurrence, which did not have to occur. Had the driver gave an explanation I would have understood the cause of the delay.

My name is paul lamore [protected]. On february 8th I had a scheduled pickup at 4:45 am to 5 am. Schedule a few days before. I waited til 5 as requested and knew at that point no one was coming. I tried going on uber as well but kept getting no drivers available. Hence the reason I scheduled. I ended up missing my 7am flight. I then called jetblue to try to get on a flight. Did I was on 11:45 flight that changed costed me $75.00. As all this is happening I took a spill. I, m 72 with many ailments. I hurt my arm, my neck, my back and my hip.
All which wouldn't have happened if I was picked up when scheduled to.

The Lyft driver with the license plate number 665 N99 in Las Vegas, Nevada was driver extremely reckless, swerving in and out of one lane traffic onto the shoulder to speed past other cars in a construction zone. All while talking on phone and failing to use turn signals. Please screen your drivers with more caution, as this one could kill someone.

Is it true you guys hire just anyone...Such as sex offenders.cause sex offenders with a driving such as taxi opportunity is a recipe for disaster .im going to get a lawyer or whatever I got to do.Ryan j dabelow is a sex offender. and he has been so rude .tried to make my friend do things with him and its not cool.

I've had to use Lyft several times when taking my truck to be serviced but I have NEVER had to deal with someone like Mary. I wished I had her full name but I do have her auto information. She drives a black Genesis G80 (NZX7881). On Tuesday, Jan.26, 2021, Nissan called for Lucy to come pick me up from home and bring me to pick up my truck. So, when I saw she was 5 minutes away I went outside to wait her the driver. She was driving so fast that she passed my house. Then after a few minutes she called stating she couldn't find my house. I told her she speeded pass my house and I was standing outside waiting. When she got tt I got in the car and that's when she started. She kept saying she was not speeding and I said ma'am you were so she say you might want to get another Lyft, I was like I just want to get my truck, we have not moved she was doing something with her phone. I asked ma'am are you going to take me to get my truck, she said if you are nice to me, I said how am I not being nice she said because I said she was speeding, I told her I am being nice, I'm saying ma'am. So, she teaches up to her phone and tell me "you get another Lyft, I'm canceling you. And yes, she was very rude. I work from home so I had on tights and a shirt and scarf on my head, I guess she didn't want a black person in her car. The dealership stated she also got paid up front. When I got in the car she did not speak just started fussing. I did not disrespect her but I don't know how she defines nice. But to stated twice in other words" get out my car". That to me was not good customer service and she's driving representing Lyft. And I do feel that once she realized I was black she decided then I was not good enough to get in her car or she did not want to drive around someone not like her. She is CRAZY and does not need to be driving with the attitude she has. This could have gone another way but I did not go there with her. She is a crazy person who probably need to be on meds. And this just how the conversation went and I NEVER expected her t do what she did. She really upset me to be that rude for no reason. So, people beware of Mary in a black Genesis.

Ok so supposedly I owe lyft money even tho every ride had a hold placed on it as I chose daily billing. The 2nd issue, I purchased a lyft gift card, or attempted to, but upon submitting there was an "error processing" yet my account was still charged for the transaction. I reached out to support several times & 4/5 my support ticket was closed w/o anything being said or resolved

On November 25th, 2020 at3:45 pm your driver Sayed Masihullah, was sent by Lyft to do a pick up at 47th Ave Light Rail Station, Sayed called and said he was at the exxon gas station not light rail station and about to leave, I tried to explain to him that he was at the wrong address!
Because he spoke very broken English he did not respond to anything I was saying like most of your drivers, they don't speak English and certainly can't follow directions. Your driver never showed up period and I guess he lied and said I either did not show up or cancelled the ride and both would be total lies.
I say this because you Lyft attempted to charge me a cancellation fee of $5.00 until I complained.
And then you reversed that and issued a $5.00 credit to my Lyft account, well that's not where you took it from and I need you Lyft to put that money back onto the card you removed it from!
And your drivers leaving caused me to have my husband call for rides to the same locations... Lyft first of all changed three different drivers each adding more and more waiting time and then your second driver came and then pulled off as if brown folks scare him (and yes that is the impression he gave) and shortly behind him you changed to Hunter who finally completed that nightmare ride. All of that info can be verified through my husbands number [protected] you will see the above info matches up to the same time frame and drivers.
One more thing on several occasions my husband and I will be sitting next to each other and key in the same identical ride pick up and drop off information and lyfts charge for me will be a considerable higher charge... Why is that?
If you check my records you will see I have used Lyft hundreds of times and have noticed that issues with you are increasing and quality of service decreasing, and with this last complete lack of customer service and driver incompetence I will be using another service for all my next ride needs, therefore please return my funds back to the card you wrongly withdrew it from.

Thanks
Tee McFadden
[protected]@gmail.com
[protected]

A lyft driver drop me at 1365 e rens st tucson az on 10/25/2020 by 630pm. I forgot my phone is his car and immediately called my phone. He ansered on the second call. He said, he will bring it back and waited. He nver brought my phone back. That is basic stealing and they work for your company. when will there be accountability for actions for your emplyees. Does some one have to sue your company to get accountability. Lyft should have a customer service number to where we can sepak to real life people that can understand what happens to some of your opants. This guy should be fired. I think your company needs to get sued and be help accountable for your employees and drivers. This is crazy. This is high way robbery and people get away with this.

I would just like to say that I think it's so messed up that us black people can't go anywhere without be attacked by white people... You guys will be hearing from my lawyer!... Also I don't think certain people should talk about certain things to under age kids like where's the support and respect I mean seriously... You guys are out of pocket... We just want to get to our destination... I mean lord.. And now I don't feel safe using u guys because of this situation... Thank u if u need to get back with me my information is on here...

Had he not approached in a threatening manner I would have told him he had the wrong driveway, instead he called my son names and approached my son, prompting me to go outside and tell him to leave. He refused, recorded me, and I told him he was trespassing even and he said he had 'a right to be here" not if I tell you to leave my property! He called me a [censored] several times, I let him know he was an [censored]. He was nasty as hell and I hope I never see that man again. I took his pic when he finally exited my driveway. You have zero right to be in my driveway when I neither called for you or know you and ask you to leave.