ordered products 12/8/19 and have not received and it's 1/15/2020
I ordered 2 China Glaze nail polishes and sent credit card info on Dec. 8, 2019 and still have not received the products.
China Glaze Branding Iron Nail Polish $4.95
China Glaze Midnight Mission Nail Polish $4.95 + shipping of $6.20 for a total of $16.10.
The order number they gave me was LP-1713. I am requesting the products be delivered right away, or a refund of my $16.10.
Please advise.
Thank you,
Ronda Fowles
[protected]@outlook.com
The worst shopping experience in my life
The worst shopping experience in my life. They never shipped my order. I can't get in contact with them. I had to dispute my order to get my money back. Beware they are thieves.
Luxuryparlor is a scam. All those pictures are stolen elsewhere. All prices are discounted. There's always a free shipping deal for a certain amount of order. All in all to get your money.
Usually, the scummy owner can hang on to your money for a month (the normal wait, the extended wait for back orders and shipping delays, the lies and deceptions) until you figure out that it's best to get a chargeback from your credit card company for goods that will never be delivered. Even if you can get the full refund back from your credit card, the cycle starts again for another buyer.
So if this lowlife gets 10-20 transactions going on, he can pretty much live off the money - pay his mortgage/rent and bills.
No Communication, Total Scam
This company is so scammy. I ordered two things from them on 4/18/12 (I only ordered from this site because they had both items I wanted and even though they were a bit more expensive, I'd pay the extra for the convenience of one shipment and one shipping charge) and received no notifications from them until 4/27/12, on which date they debited my bank account for ONE of the items I purchased (although I didn't find out it was only one item until today) and sent me an email stating that my items were being shipped via USPS.
I checked the USPS link multiple times and still today it says that they're awaiting the package.
I have tried contacting this company multiple times via email ([protected]@luxuryparlor.com is the only one that doesn't get returned - even [protected]@luxuryparlor.com gets returned to me) to no avail. Their live chat feature no longer works and I cannot find a phone number for them anywhere. I tried calling the phone number that shows up on my bank account for them and it is disconnected. DO NOT ORDER FROM THIS COMPANY. I had to contact my bank and file a claim to get my money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Luxury Parlor legit?
Luxury Parlor earns 63% level of Trustworthiness
Good Credibility Notice: Luxury Parlor rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.
Luxuryparlor.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Luxuryparlor.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Luxury Parlor protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Luxury Parlor has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- The registrar associated with Luxury Parlor has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
- We conducted a search on social media and found several negative reviews related to Luxury Parlor. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
They billed my credit card and sent me a non-existent USPS tracking number
Horrible experience. They billed my credit card and sent me a non-existent USPS tracking number. Every time I called them about my order, I got an answering machine with a robotic sounding female voice (which couldn't even pronounce the word 'luxury' correctly). Customer service was non-existent. I left several messages and e-mails. All I ever got from them were computer-generated form letters that didn't even refer to my complaint! I actually got one that encouraged me to visit to their web site, which they claimed to have improved to meet my needs! Sick. When I spoke to the postal inspector at the main post office, he shook his head and said, "it doesn't sound good." He advised me to check them out. When I saw remarks about a "scam", I contacted my credit card company right away. They were terrific. They went after Luxury Parlor, and after being ignored by them, the credit card company took the money right out of Luxury Parlor's account. Thank God for the credit card company - they got my money back.
Horrible experience. They billed my credit card and sent me a non-existent USPS tracking number. Every time I called them about my order, I got an answering machine with a robotic sounding female voice (which couldn't even pronounce the word 'luxury' correctly). Customer service was non-existent. I left several messages and e-mails. All I ever got from them were computer-generated form letters that didn't even refer to my complaint! I actually got one that encouraged me to visit to their web site, which they claimed to have improved to meet my needs! Sick. When I spoke to the postal inspector at the main post office, he shook his head and said, "it doesn't sound good." He advised me to check them out. When I saw remarks about a "scam", I contacted my credit card company right away. They were terrific. They went after Luxury Parlor, and after being ignored by them, the credit card company took the money right out of Luxury Parlor's account.
I found their site when I was looking for Alviero Martini products. They listed several cosmetic bags of this expensive Italian brand. There is no way authentic AM products could be legitimately offered at those prices.
Just like Coach scammers, they're just taking pictures from the internet and doctoring them, to dummy up a site.
Clearly a scam. They offer free shipping to entice you to order. And there is no phone number for customer service.
Hi, this is Alexa, from luxuryparlor.com. I apologize that you had difficulty reaching someone to help you resolve your issue. We are striving to improve our customer service, and I encourage you to contact me at alexa@luxuryparlor.com with any questions or concerns. Thank you.
This company sells counterfeit Kerastase
STAY AWAY! This company sells COUNTERFEIT Kerastase, and when you call them on it, they tell you "sorry, no refunds". They are NOT an authorized retailer of the product and in fact are passing off counterfeit products. I spent over $200 with these people and will now have spend my time fighting the charges.
WORST. COMPANY. EVER.
Counterfeit products! Scammers
Puchased Kerastase products from this website in October, 2011. When they arrived, I noticed immediately they did not smell like the products I purchased from my salon - strike one. When I used the products, they didn't work like the products from the salon - strike 2. When I contacted Luxury Parlor about my concern that the $200 worth or products I purchased were not authentic, they told me "Sorry, no refunds". Strike three. Upon further investigation, Luxury Parlor is not an authorized reseller of Kerastase (I've reported them to Kerastase). And now, after the second use of the products, I've started to have a reaction to the shampoo/conditioner which further tells me these are not Kerastase products I'm using.
Please, do yourself a favor and DO NOT purchase anything from this website. I wish I had researched them BEFORE I actually made a purchase. I will now have to waste time disputing the charges and possibly seeing a Dr for the rash developing on my neck.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not order from these jokers
TERRIBLE! I think this site is run out of China - SO BAD. Never got order - worried that they have my credit card details! DO NOT ORDER FROM THESE JOKERS!
Type "Is luxury parlor a scam?" or "Is luxury parlor legit?" and you'll hear horror stories.
This is Alexa, from luxuryparlor.com. I'd like to apologize for your negative experience with our company earlier this year, but assure you that we have made significant changes. Our upgraded software system now enables us to tell customers "live" if a product is available. If the website says it's in stock, it's in our New York warehouse, ready to ship, and the website now provides customers with an estimated time of arrival. If you'd like me to look into your past order, please e-mail me at alexa@luxuryparlor.com. Please consider giving Luxury Parlor another chance. We’re committed to providing quality products at a great price and would appreciate a second opportunity to make you a happy customer.
won't refund money
I order three hair products on line, they shipped two charged me for three, the other two came weeks after I ordered and came frozen and broke so I spend the two Items back.
I mailed the products back certified so I would know when they received them which they did 23 days after receiving them I still did not get a refund. so I called them at [protected] Just in case you need the #) with my credit card company on a 3way call. they said they would refund me in full and that was Feb 23 2010 and its June 22 2010 and i still have not gotten a refund . they don't answer my calls and don't reply to my emails.
so please don't buy anything from this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Give it up Alexa. You know you're a fraud!
This is Alexa, with luxuryparlor.com. I apologize for your negative experience with our company. We have made significant changes in recent months that allow us to better serve our customers and are committed to offering quality products at a great price. If your past order was not resolved to your satisfaction, you can contact me at alexa@luxuryparlor.com, and I would be happy to look into further.
"I order three hair products on line, they shipped two charged me for three, the other two came weeks after I ordered and came frozen and broke so I spend the two Items back".
ugggh, you have a problem with elementary math. i can't imagine what other issues you have: like perhaps reading credit card statements?
I ordered shampoo and conditioner totaling $68 and never received them
I ordered shampoo and conditioner totaling $68 and never received them. After several calls and e-mails with no response I called my bank to file a dispute and get my money returned. This company is a scam. Google should shut down their site. Do not order from them.
This is Alexa, with luxuryparlor.com. I apologize for your negative experience with our company earlier this year, but assure you that we have made significant changes in recent months that allow us to better serve our customers.
If you have an unresolved issue you'd like me to look into further, please e-mail me at alexa@luxuryparlor.com.
Please consider giving luxuryparlor.com a second opportunity to make you a satisfied customer. We're committed to offering quality products at a great price.
Overview of Luxury Parlor complaint handling
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