The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Lunawarehouse.comFalse advertising

T

Lunawarehouse.com fraudulently advertises a price match guarantee of 150% on lighting fixtures. Not only will they not live up to the 150% guarantee, they won't even match the competitor's price directly.

I provided them the information they required via phone--competitor's site, prices, exact same product, and cost. After being on the phone a total of 30 min., they said they wouldn't match the price of the competitor. No explanation other than their price was too low to match.

Why state on your website a price match policy if you won't follow up on it?

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.