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Luminess Air
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2.7 191 Reviews

Luminess Air Complaints Summary

82 Resolved
109 Unresolved
Our verdict: Dealing with Luminess Air, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Luminess Air reviews & complaints 191

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4:55 pm EDT

Luminess Air Auto-ship

I have called and no one answered. I emailed and got a reply. I let them know I want to cancel all subscriptions on 4/9/22 via email, and I was charged, yet again, today.

Desired outcome: Refund last charge. I’m not going to send back anything and desire no more inconvenience.

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5:28 pm EDT
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Luminess Air Products sent to me that I did not order, along with customer service when I called to complain

I received my order 3/20/22, I did not use it. Then another order came that I did not order. I called customer service, they said I owed more money. Why, I did not order this last order. I want to return these items, and if I have a refund, please return it to me.

customer number 4048964invoice [protected]

customer number 4048964 invoice [protected]

Desired outcome: I want to return these items, and a refund if I have one coming. This is no way to treat customers. I would like to return the products I did not order, and if I have a refund?

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8:18 pm EDT
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Luminess Air The breeze system with make, up

Ok I have order this system 3 times now the 1st one on may9th 2022 never received it so yes I cancelled so now on may 25th 2022 I reopened the site and ordered the free trial for 30 days I still haven't received that one Ethier they sent it through DHL.com Again and they keep your package for 30 days its their law anyways so I tried cancelling that order and they refused my request to do so So I told them once if it gets here I will be sending it back and I want my refund please ok than I called this time and talk to a agent at [protected] now all the says it not valid

Desired outcome: I would really like to get my system my free trial for 30days that I payed for if not I would like all my money back please this a number was given to me1507711826 and the other was [protected]

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8:04 pm EDT

Luminess Air Makeup

company did not make it clear that they would be signing me up and charging me every month $60 for their garbage makeup. I threw out everything and thought I was done because I had emailed them to cancel. Apparently it is not done because I received more garbage makeup today. I am livid. They are not available to contact, no one is answering their phones even though I called during business hours, they won't email me back, and their "chat" button doesn't work on their website. OH! neither does the button to cancel or change my subscription. Just so so so osososososoosooooooo STUPID. I am. I am the stupid one for falling for a scam when I already have great makeup. Stupid.

Desired outcome: I want a refund of all charges and my information deleted.

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2:18 pm EDT
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Luminess Air Luminess air breeze

Extremely poor customer service Given one star because there is nothing lower They lie and take your money for a product never received I never received the product and was promised a full refund of $250.00 by several associates of the company only to be lied to. I purchased the system back in January of 2022 and NEVER received the product. I have spent hours in phone calls and emails with nothing but false promises

Desired outcome: Refund of $250.00

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4:11 pm EDT
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Luminess Air wrong colors sent time after time no slow speed on new machine - uses 3X as much makeup

wrong colors sent time after time need 020

Desired outcome: 020

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3:53 pm EDT

Luminess Air The air brush system

I ordered the air brush system because of the television commercial.They were selling this system for $19.95 plus free makeup.On my credit card I was charged $51,83 on March 1st and then again on March 12th another charge on my credit card of $42.12. I have tried several times and just get a recorder saying due to high volumes of calls we will call you back within 72 hrs. I'm still waiting to be called back.

I had no ideal that Luminess was going to send me makeup every 3 months and charge my credit card.

I do not like this makeup and would like to return the air brush system along with the new makeup that was sent to me.

I have advised my credit card not to allow any more purchases

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7:38 pm EDT

Luminess Air Auto shipment of unit and makeup

I have tried to make contact for a year. I finally found this page. I will call tomorrow. The unit sits in my closet and I tried to find out how to return it many times. Instead I am being charged money I don't have. I am on a fixed income. My money is being stolen. I want out and the money returned to me. I will return the unit and makeup unused, which is all of it.

Desired outcome: I need to return the unit and makeup for a full refund!

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Itsamarval
Bremerton, US
Apr 23, 2022 7:56 pm EDT

Their statement that you have to make 4 payments of $59.99 for this plus get make up for $49 months is very obscure when you're ordering online. I have not used it, want to send it back. My card that I used to purchase it was comprised and it is no longer valid, but they say if you make a late payment, they will send you to an attorney for collections! They want $236 dollars for the little sprayer, what BS. These people are crooks. I card in the mail to try it...dumb thing to do.

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12:24 am EDT
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Luminess Air luminess trail

I have spent hours trying to stop this ,company from trying to bill me. The trail was canceled- or so I thought- but they continue to hound me. The offer is deceptive from the start- they make you jump through hoops just to try and cancel. Then when they cancel they don't stop. This company has the worst business practices I have ever seen

Desired outcome: To get them to leave me alone already

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5:36 pm EDT

Luminess Air Stylus not working

I attempted to clean my stylus per the instructions you give on the internet. I removed the end piece, removed the small screw and attempted to pull out the long metal piece that extends through the stylus. It refused to come out. I now have a useless stylus that will not spray my makeup. What do you suggest I do? I would like a response asap as I want to continue to use this makeup. I really like the airbrush system but it seems to me it should work better than this. I clean it after every use and do not let makeup sit in the cup or stylus as instructed.

Thank you.

Nancy Jo Wilmink

Desired outcome: replacement of stylus or better instructions on how to get it to work for me.

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1:29 pm EDT

Luminess Air Being charged an "insurance fee" I did not agree to.

I ordered Luminess Air. Canceled Luminess Air. I have placed MANY CALLS, EMAILS regarding these charges. For over 9 months, these charges have been taken from my account without my permission. I have been assured, MANY TIMES, I would be reimbursed and the company would make things right with me. I was told not only would I be reimbursed but the power cord would be replaced. I have not seen a power cord, nor products, yet I am still being charged. Customer service is a joke. Emails promising quality service. Phone calls promising same plus reimbursement. This is an ongoing battle. DO NOT TRUST THIS COMPANY NOR THEIR CUSTOMER SERVICE.

Desired outcome: Reimbursement of unauthorized money taken from my account, IN A TIMELY MANNER. ALL pertinent information, including hidden charges, made visible to customers. An actual machine with ALL working parts. Honesty, and intergrity.

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M
8:24 am EST

Luminess Air Luminesse air

I never received product that they took my money out of my account

Desired outcome: I want my 41.83 put back into my account I never received anything

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10:22 am EST

Luminess Air Luminess airbrush

Airbrush never arrived. I ordered on December 2021.

I Emailed them countless times asking where my order is and finally gave up.

In the end of a 2 month daily email query, I told them to cancel my order and they don’t respond to any emails and have since blocked my email to stop my emails from getting through!

And now this company continues to bill me odd amounts. ? In 2 week instalments!

Desired outcome: Stop sending me ads! I paid you and you never sent my airbrush so stop billing me. I have asked you many many times and tried to resolve but I can’t reach uoj as a company by phone or email. Fraudulent company!’nnn

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12:29 am EST

Luminess Air Billing

Sooo many sneaky hidden charges and fees. Beyond that, I can't keep up with this company's website. I just received a notification for an $83 charge from luminessair.com. My account shows my last purchase being on 12/31. And I don't even play with their auto delivery (lesson learned). I try to click on the last email I received from them and the link doesnt even work! Sketchy Sketchy Sketchy company.

Desired outcome: Please refund and remove all of my personal info and payment info from all of your systems/servers.

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11:01 pm EST

Luminess Air Luminesse sprayer/applier

I received my first order… The luminesse sprayer,/applier at the end of the summer. It stopped working two weeks ago! I paid a lot of money for this and expected to have it last much longer than just a few months. I also ordered three mascaras black before Christmas and I’ve never received them.

I am very, very disappointed!

Are you kidding me! My complaint is too short and could be ignored? How ridiculous is that? I thought you were a decent, legitimate company… I guess maybe you’re not!

Desired outcome: I would expect to either have a full refund or a new one sent out to me ASAP as it is cost me money to run out at the last minute to buy new make up.

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12:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Luminess Air Billing department

RE: Order ID: [protected]

I received an email on Sunday, 2/13 @ 3:04 for a declined payment that was manually updated and confirmed by Luminess on Friday, 2/11 for $20.

I am signing up for the $20 monthly payment until further notice.

Thank you!

Cynthia Clark

luminess support [protected]@luminess.mail.kustomerapp.com via pm.mtasv.net

Sun, Feb 13, 6:12 PM (2 days ago)

to payments, me

Hi cynthia, we got your email! 🙂

Due to the impact of COVID-19 and increased demand, we are currently experiencing longer than usual response times.

We appreciate your patience and understanding and working to get back to you within 48-72 business hours.

For faster service, you can click here​ to Chat Live with one of our Customer Care Specialists Monday-Friday between 9am-5pm CST and Saturday from 9am-2pm CST.



Have a beautiful day! ❤️



On Monday, February 14th 2022 at 2:12:36 AM [protected]@gmail.com wrote:

RE: Order ID: [protected]

I received an email on Sunday, 2/13 @ 3:04 for a declined payment that was

manually updated and confirmed by Luminess on Friday, 2/11 for $20.

I am signing up for the $20 monthly payment until further notice.

Thank you!

luminess support [protected]@luminess.mail.kustomerapp.com via pm.mtasv.net

Feb 14, 2022, 5:23 PM (15 hours ago)

to payments, me

Hi cynthia, Happy to help! 😃

We need to verify some additional information on your account before completing this request.

Please click HERE ​ to chat with a live representative and we’ll gladly get you taken care of!

You can also call us at [protected], Monday – Friday between 8:30am – 5:30pm CST.



We look forward to hearing from you!

Cesalcedo CZ

NO ONLINE CUSTOMER SERVICE AVAILABLE (CHAT OR REP...JUST A RECORDING (BLAMING COVID). THIS IS DAY 2 OF A SECOND CHARGE FOR ONE MONTH SEPARATE FROM THE PAYMENT PLAN. HELP IS NEEDED FOR OVER CHARGES.

Desired outcome: A REFUND IS THE DESIRED OUTCOME...ACKNOWLEDGEMENT OF THE PAYMENT AGREEMENT WITHOUT TAKING ADDITIONAL MONEY DURING THE MONTH.

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3:49 pm EST

Luminess Air Luminess Air Brush

It has never worked since day one, first use it shut off every 30 seconds, the second day every 2-3 seconds. I couldn't find the paper with the phone & confirmation number on it until today, they said I had a 30 trial. It was purchased around Jan. 8, 2022 late in the evening. My email, [protected]@hotmail.com

Desired outcome: Please refund my money replace it with one that works with a new 30-day warranty

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10:47 am EST

Luminess Air Luminess outragous scam

I ordered the Luminess Breeze system. They advertize it at 19.99 but when you read the fine print, it's actually 4 payments that add up to several hundreds of dollars. I was OK with that so ordered it. Then I receive a package in the mail this week with more Luminess products which I didn't order. after trying get through to talk to someone for days, I finally talked with Maria who informed me that I was set up to receive more products every 3 months. I did not know I had been set up on an automatic delivery system resulting in new charges. I was able to cancel future deliveries and agreed to pay all the remaining payments due on the system for a reducded price. Then she tells me that the product and the actual Breeze sprayer system are 2 complete seperate charges and I was also set up with more payments due for just the product. I was fine with it up to this point but when I found out they were sticking me with even more charges, just for the makeup, I realized what a scam this is.

the shame is, I really like the breeze system, but by the time you add up the cost for all the hidden things they bill you for, the cost for everything is outrageous. Buyer beware! you are not paying 19.99! you are buying into a system that is much closer to 500.00-600.00 and doesn't even stop there.

Desired outcome: I want future buyers to be aware of the scam they are thinking about buying into. It's a good system but by the time you pay all their fees and charges, it's outrageously expensive.

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The Real Me
Tucson, US
May 24, 2022 11:03 pm EDT

Once again I am thankful for the ability to check reviews on a product before buying it! I was watching the commercial and thought it looked great and would eliminate the need for taking “How to apply makeup correctly” lessons in order to get the effect I’ve always tried for EVERY TIME I’ve put makeup on. Older skin just is more challenging to cover correctly and it always settles into the nice life lines in our faces. I’m thankful for the life lines because it shows the history and story of our being created and living and laughing so fully! Thanks to all who contributed to the truthful UNCOVERING of LUMINESS business practices. It actually helped for me to finally realize that I did not need to cover up the history of my life. With the grace of God and by the strength He has given me to overcome every challenge that has been thrown at me I will gladly show my face and if anyone asked why I don’t wear makeup I can answer with the story of my life and be an encouragement to others to not need to continue covering up the natural beauty that still exists and has moved deeper into my being than just on my face. Gotta take that makeup off sometime and still look at your real face. It is far better TO BE, rather than SEEM TO BE.

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Janice Levang
Windsor, CA
Feb 20, 2022 10:53 pm EST

I had purchased the luminesse product and sprayer just a few months ago and it has stopped working! I am very disappointed as it cost a lot of money for this. I also ordered three mascaras before Christmas and never received them! Very upset!

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Diana Pierce
Lubbock, US
Feb 14, 2022 11:40 am EST

I too have been overcharged by Luminess for their Breeze product. This on ongoing scam this company for online and for phone orders. I tried numerous times by phone and the calls are never answered. They keep you hanging waiting to speak to a human. They only make unsatisfactory replies by email. This company has been doing far to long and must be taken into consideration for class action suit. Disgraceful disregard for customers and taking money from consumers with false advertising and hitting their credit card without their knowledge.

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V
1:23 pm EST

Luminess Air Luminess

Not satisfied with product

Have called 2x to return. Did get a call back but was disconnected by luminess .

I also Tried to return online. Customer service did not complete online chat

Very frustrated and annoyed by their return policy that you have to call to get an RA number before returning. Problem is I can’t reach anyone to request RA number

I will contest this transaction with luminess

Desired outcome: Return itemNo charge

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9:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Luminess Air Breeze airbrush makeup kit

On 1-28-2022 I ordered the kit and all the ideas with it. A few hours later I call to cancel and have been getting no help at all. I call first time and was told to call in couple hours then, 24 hrs then 3 days and now I have try to get anyone to answer and they said first to call at 8:30am, then at 9:00am but still can't get anyone to answer. They keep hanging up on me. Please help just want to cancel order.

Desired outcome: Cancel order and put money back on my card

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