The complaint has been investigated and
resolved to the customer's satisfaction
Lulu Online PublishersPublishing Scam


Company information:
Lulu Publishers
860 Aviation Parkway, Suite 300
Morrisville, North Carolina
United States

Ticket# LTK1440747780X (Creator Revenue Issue)
IC3 Complaint : I0803300917478712
Lulu Publishers
860 Aviation Parkway, Suite 300
Morrisville, NC 27560
Fax: [protected]

I loaded the PDF versions of my (original and self-authored and fully owning) following 11 books into my store "” in 2005. Lulu paid a nominal royalty (80% of the sales value) of US$ 168/= in 2005. They are showing a nominal royalty payable to me in 2008 as US$ 22/=

895950 Not Active
08 SOFT-DRVSRS 216591
10 SED BY DRVSRS 64629

B) In the beginning of 2008, I deleted all the above books from my store in Lulu, due to no sales and no royalty, commensurate with my know-how and book contents value.
C) But all these books are saved in a “retired” directory of LULU. The reason given by LULU is that they are sold items and cannot be deleted.
D) It implies and confirms that all my above books were actively sold, but no royalty was paid to me. Also they are captured them in their “retired” folder of their server, for selling them in the market already created by their past sales, without involving me and not paying any royalty to me .
E) It is not only an Internet “Scam”, but a day-light “Robbery” also.
F) I have estimatd my royalty due as below.
Average Price of each book
US$ 62.50 X 10 Acive books = US$ 625/-
Estimated sales per year = 100 books
Estimated sales revenue per year
US$ 625/= X 100 Books = US$ 62, 500/-
Estimated sales for 4 years = US$ 62, 500 X 4 =
US$ 250, 000/-
My Royalty @ 80% = US$ 200, 000/-
G) This royalty due of US$ 200, 000/= should be sent to me as a crossed “demand draft” or a “banker’s cheque” drawn in favour of my name “DR.VSR.SUBRAMANIAM” and encashable by my bankers in DUBAI, United Arabb Emirates (UAE).
H) Forwarding address – Dr.VSR.Subramaniam, P.O.Box 1750, Sharjah, UAE. – The remittance address in my account with LULU Publishing.
I) Preference – This US$ 200, 000/= may please be converted to Arab Emirates Dirhams (AED) 760, 000 (at 1 US$ = 3.80 AED) and sent as per details (G) and (H) above.
With Regards
Website –


  • Ja
    JaneDou May 17, 2016
    This comment was posted by
    a verified customer
    Verified customer

    This company is intentionally mislead their customers luring them to buy more quantities, while eliminating a volume discount at the check out. Lulu offers a volume discount encouraging to buy more books at once in increments of 30. At the same time it offers some coupon discounts and promotions. It keeps customers unaware that a volume discount will be wiped out at the checkout because they treat a volume discount (which they solicit at the beginning of the purchase) also as a promotion. To make matter worse the text of coupons is vague (for example in Mays 2016 promotion 15% OFF AND FREE MAILING it says "some restrictions apply". You could not find what kind of restrictions and there is no such option at checkout as FREE MAILING. They simply force you to pay a very high price for shipping, by eliminating the volume discount and apply a coupon discount.
    I spoke with their Marketing Director on 5/17/16 and they confirmed that they are removing volume discount at the checkout while applying a coupon, so they treat volume discount they initially solicited with client as another promotion (and they do not use 2 promotions at once).
    A volume discount cannot be treated as a promotion because this is an initial contractual agreement made at the beginning of the purchase,
    and it has been removed at the end of the purchase without client's knowledge. This brings Lulu a lot of additional income while they are shamelessly ripping off their clients. Customers, beware!


    1 Votes
  • Sh
    Sharon M. Jan 18, 2014

    I have never put such energy, paid such money, to be scammed by They simply dropped me because I didn't know how to upload my book. Then I was told that I had then missed my deadline, and rudely told me to never have any further contact with anyone at
    I spent close to $5, 000 for this, and don't even have my ISBN number. They have no right to be in business, whatsoever. This kind of treatment contributed to a depression, one from which I have not recovered.

    1 Votes
  • So
    sol0soinger May 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Lulu has told me that I could remove my books but when I tried I found that they were still on Amazon being sold. I waited for 8 months for something that should have taken 8 weeks but still my book has not being removed! They are a fraudlant company that makes money out of desperate writers. I really don't trust faceless people that have no numbers behind their puff of smoke. Why has no one yet taken out a civil against Lulu?

    1 Votes
  • Vi
    Vitaliy Marchenko Feb 07, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Item order # 4965633 - not shipped, no conformation, no invoice, no phone #, no e - mail address

    0 Votes
  • Ti
    Tim Andrew Dec 24, 2010

    I have published 2 books with them. I have 2 questions, that are not on their FAQ. I have left messages with 3 different people, at least 3 times each. Forget about emailing them. The old saying; You get what you pay for. I paid nothing, so I got nothing. Their service sucks. Now we know why other publishers charge. the best way to describe Lulu, is, they are printers, not publishers. Printers that you cannot get in touch with.
    firefighter Tim Andrew, author of: A Second Man and Reflections. Naugatuck, Ct. [email protected]
    email anytime, love to hear from you.

    0 Votes
  • Kh
    KH1 Nov 04, 2010

    I have had problems with not getting all of my royalties as well and they ONLY way I know that is because I knew who bought my books, but Lulu didn't give me all of my royalties. Of course I called them out on it and since my people hadn't kept their P.O.'s I was SOL. How fortunate for Lulu. I posted this on their forum and funny, someone else reported they were having the same problem. I replied to them and then all of a sudden my post got deleted and anything I posted after that. Hmmm...Can you say trying to shut me up? As soon as I knew what they were doing I deleted my book from there and went to CreateSpace. I would warn anyone else against using them.

    0 Votes
  • Mi
    Mixxa Dec 06, 2009

    I have my book on Lulu for over a year now. It cost me nothing as it's available only as a download. It has sold one copy and nothing I have tried (such as creating an advert on YouTube) has made any difference. It may not be the greatest work of literature ever written, but I think it's worthy of a wider audience. I even give a chapter you can download for free.

    My Lulu experience? You can publish whatever you want for free, but you might as well do it on a blog. I wouldn't pay this company to publish my book. The more I read about companies like this and publishers in general, the less inclined I feel to waste any more time on my dream of being a writer. I might as well just fire off porn stories to sites that actually pay real money and get a real job. No point asking for advice on reputable publishers. I'll only end up Googling them and finding that they're either scammers or only publish erotic vampire stories.

    0 Votes
  • Bi
    bill honer Oct 16, 2009

    Snorky Porky, there is tangible evidence that your assertion that if books were not garbage, they would be published by regular publishing houses, is flawed. John Kennedy Toole, author of "A Confederacy of Dunces" reportedly took his life in despair over his inability to have his work published. After his suicide, his mother worked hard to secure publication through Louisiana University State Press. Within two years, the novel won the Pulitzer Prize for literature.

    I am not suggesting that all books that are self published have considerable merit. However, to dismiss any book rejected or not reviewed by publishers, whose decisions are often financially based, is simply a wrongheaded approach to assessing the value of literature. Bill Honer

    0 Votes
  • As
    asgeir valur sigurdsson Sep 27, 2009

    But if things progress and change then they can be pretty sure they can manage well.

    0 Votes
  • As
    asgeir valur sigurdsson Sep 27, 2009

    I should also inform people that do not have any contact station available.
    That is, they do not have any email service available at all.
    They only have an adress which they give up.
    If they are attempting to behave like UFO nauts then that´s their bussiness.
    They won´t get along as a self - described book publisher if they think
    the manner in how they presently operate their website can work at all.

    0 Votes
  • As
    asgeir valur sigurdsson Sep 27, 2009


    I am beginning to feel that Lulu is probably not a publishing service at all.
    First of all you can only order books from
    They claim you can publish there on your own terms and a few people have.
    The fact about is that the company has currently deactivated the
    search button after I made numerous attempts to use it to track UFO books
    and books about paranormal or political topics.
    I have no idea if´s decision to deactivate the search box was
    caused by me or anybody else, but if you do not own the company
    your book which you want to be published is to be published at,
    don´t waste your time.
    Set up your own book publisher first, and then ask for payments to be shipped
    to you by those who want to publish their books.
    That way you can ensure that people can publish their books.
    Always make sure also that it´s possible for people to search for items
    or books they are interested in ordering.
    If I am right in that chose to deactivate most of the important
    features of their site, then that means that is no longer
    available for book publishing in my view.
    You cannot publish books and NOT WANT ANYBODY TO BE ABLE
    TO FIND ANYTHING OF ANY VALUE AT ALL on your publisher´s
    I hope that some day will have search options on their
    website and that people will be able to use those to track down
    information about books whether those books be about ´the gods´
    or other unpopular topics. Historically ´the gods´have always been
    an unpopular and not a popular topic and thus most book publishers
    have been ordered to shut down their services to customers if they
    tried to publish material on them for fear of references to
    extraterrestrial visits to the planet. The less you vote and the fewer
    bills you pay the easier acess you will gain to lost and previously
    considered ´forbidden´knowledge. The more you vote and the more
    bills you pay, the harder it´ll be for you to make simple and easy
    decisions and do simple things like using the search item on
    Judging from what I have been reading here it is my feeling that
    there probably are absolutely no publishers at present which can
    enable people to publish their material without payment.
    So they can do it the easy way, copying their product and selling it
    on the street, or they can do it the other way. I did manage myself
    to order a few products from but I had visited numerous
    books, including one which mention ´the dark gods´according to
    the ONA tradition and, provided I am right in my suspicion, because
    it mentioned ´the gods´the search feature was disabled.
    The websites belonging to the producers of the book seem to have
    disappeared and seem to reappear with mysterious frequency.
    My theory is that have difficulties in tolerating criticism
    as a publisher and so they remove any option which can lead to
    potential useability of the company as a publisher.
    Which would explain things a lot if I am right in my suspicion
    that they chose to simply disable from time to time any
    useful features on their website until people had begun
    to talk about it being a waste of time to visit the company´s
    In other words they show you a picture and handle it over to
    you and say ´you can look, you can buy but you can´t search´.
    Sad but true.

    0 Votes
  • Os
    Osiris2u Aug 27, 2009

    Lulu SUCKS and before you think about wasting your time with them, you should check out another site like createspace.

    0 Votes
  • Sn
    SnorkyPorky Aug 01, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Of course most - not all - books are barbage. If they weren't they would be published by regular publishing houses. But then a lot of books published by regular publishers are crap, too. Witness Eragon and various sequels and the Stephanie Meyer Twilight crap.
    To say that every book on Lulu is crap is taking things a little too far, isn't it? That's like calling a whole barrel of apples rotten just because you find one that is.

    1 Votes
  • Be
    ben finch Jul 22, 2009

    From my experience, Lulu does exactly what they say they will do. They offer packages of services for a fee, but they should not be confused with a traditional publisher. Lulu is more like a printer than publisher. They will print copies of books on demand and ship them to buyers. I used them to print a family history and a calendar with photographs of family and friends. The quality was good, the delivery was within a reasonable time, and the price was reasonable for a small number of items. Family members have made purchases with no complaints.

    Don't fool yourself. Book stores do not carry Lulu products. They can be special ordered either on line or through book stores. Lulu does not pretend to be anymore than what they are.

    1 Votes
  • Zo
    zowl Jul 11, 2009
    3101 Hillsborough St.
    Raleigh North Carolina 27607
    You have to go to the directory and pick someones name no one really answers the phone. The name is registerd to you could raise hell with them too. They are a company hired to protect their clients. Good luck I have a similar problem.

    0 Votes
  • Jo
    jon99l Jul 09, 2009

    This site is a total scam. The publishers don't get paid and the books that are on the site are complete garbage. I just downloaded a PDF and it was a total rip off. The inside was a total lie compared to the description.



    -2 Votes
  • Sn
    SnorkyPorky Jun 30, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I don't know how you come up with these figures, but that's a bunch of malarkey. You can't expect to get any money from estimated sales. Hey, I have some books with Lulu and I estimate they will sell about 10, 000 copies. So where's my money? You tell me.
    I don't think you have a case at all.

    1 Votes
  • Je
    Jeremy May 10, 2009

    I have been with LuLu for more than a year now and have had no problems. The thing about LuLu is that they will put your book up to be sold but they do not do any promoting. If you want to sell books you have to do all the promoting and set up links to your store front. Promoting is the hardest part of any self published work. Check out my book, don’t be afraid to do shameless self promoting whenever possible.

    2 Votes
  • Kr
    Kris Apr 29, 2009

    I am glad to read about Lulu. I was about to load my PDF and self publish my book with Lulu but now I know. I got to be careful!

    1 Votes
  • Le
    Les Holcomb Nov 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They continually tell me to approve the release of my book, that I have not approved it for release, or that they cannot release it because the cover is 150 dpi vs. 300 dpi. They recommended that Dixie Press help me with the cover and I sent them a 300 dpi file. They say they have received a 150 dpi file, and have help up release of the book for a year.
    Finally one guy agreed to accept a file from me, examined it and said it was 300 dpi, and released the book conditionally on my inspection and approval of new proofs. I did that after waiting aanother three weeks.

    Now the distribution people called and notified me that I STILL HAVE A 150 DPI COVER AND THE BOOK CANNOT BE RELEASED. This means I have missed two holiday season and the summer tourist season, and the hundreds of people who checked it on on the website over the past year couldn't buy it.

    Dealing with them is like dealing with a banana republic bureacracy run by the Marx Brothers or Three Stooges in a parallel universe. I will stop recommending them and start fighting them. They are loco, and damaging to self-published writers.

    1 Votes
  • Fl
    Floxy Davies Nov 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes I think is a fraudulent company.Any writer thinking of using them should think twice because they are crooked and they have no authors interest at heart.Please do anybody have their phone number or what do you think about those dodgy faceless nameless staff at the chat board.They are only interested in robbing writers and pretend as if they are helping you to publish your book.It is general falsehood and scam .Ask them how much royalty you have made and they will be dodgy.You will receive different answers from their faceless nameless staff like Amy A, Carol B, Jeremy C.They will never include their surname and all your e mails are replied by different people with different first names.Any author thinking of making money through writing should please run away from is all Scam and stealing.

    1 Votes
  • Dr
    drvsrs Apr 20, 2008

    This should be classified as Complaints on "PUBLISHER" and not under "AUTHOR"

    0 Votes

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