LuLu Hypermarket
reviews and complaints

Hi
I bought fresh herbs (Thyme) from Lulu Khalidiya few days ago, I had used few twigs couple of times for my morning smoothie.
Today when I opened the pack to take out few twigs, i noticed a very big size dead insect lying with thyme, in the box.
Please see the attached pictures.

I don’t know whether it is quality issue or just sheer negligence.
I have sent email to Lulu Customer care but no response till date.

Don't go to the lulu hypermarket juffair in bahrain.
The security staff members are always accusing customers from theft without having any evidence or proof.
Practically this pakistani security supervisor name:shafiq ali. One of the racist supervisors as anyone can be, judging, accusing customers on nationality, colour and dressing code. Just unbelievable someone like that can work over-there.
But then again all staff members at lulu hypermarket in juffair mall bahrain are lousy staff members like christoffer.
They have accused my daughter without any evidence and proof of theft 2 months ago, while on the camera. Cctv wasn't anything clear proven and they refused to put the image still even. Then the worse part, they forced me, actually forced me to write in an statement what they were dictating what to write down and not! Out of moral I couldn't write it what they were demanding, but they endangered that they would call the police and would press charges against me and my daughter if I refused to write as they have forced me to. The whole entire staff members as well as the security members are not polite, rude, untrained, not qualified for lulu. Lulu hypermarket is a scam cheating store with cheating staff members and lousy security. All of them.

Dear Sir,

I bought a dell laptop 3558 inspiron series from lulu hypermarket on October29, 2016 and the product was complained.As per the product warranty i have to get 1year free service from the respective company.But in the site of dell, warranty status is like shipping date as july 2016.From the dell customer service i came to knew that the shop can change the warranty date of July 16 to Oct 29, the date i bought the product.Please do the need ful at the earliest and for your reference am attaching the invoice copy.

Regards,

Swetha Sreeni

I am writing this complaint about your Lulu hypermarket in kaulalampur Malaysia. Yesterday I visted your store and purchased some dry fruits and nuts. I ordered almonds 500mg that cost almost 27rm . I showed to the guy who is standing there for packing. He took the almonds for packing and put the price tag of walnut that cost 35rm. I didn't noticed during that time because I purchased lot of other things. After reaching room only I noticed about this problem. I informed the same to Lulu Malaysia complaint number +[protected] one of the lady picked the phone saying that you can give back it within 7 days of time. I told her that I cannot come for exchanging it. There is no need of exchanging it. Goods no need to return back only the price he charged wring. She said will inform to supervisor and will call back. But no calls I received from supervisor I called them twice. Supervisor is a malayali guy so he is showing his bad behaviour as normal.

I paid extra money for nothing huh. If any responsible person can give me feedback please contact me my number is +[protected].

That packing guys don't know what is almond and what is walnut. Useless people standing for packing and price tagging in Lulu Malaysia. No commonsense at all and irresponsible supervisor as well.

Spoiling malayalis name outside the country.

Attached photo and bill for your reference.

Kindly let me know what action you can take for this.

Regards
Ajith

I was at Lulu Hypermarket (Dana Mall; Manama, Bahrain) in late June 2016 (probably June 23).
I had carried my items to the supermarket checkout, and someone called a "Trolley Manager" & his helper, both proceeded to pack my bags and put them into my trolley. When I arrived home, I found that we were missing an (expensive) organic bar. Upon returning to the supermarket, the customer desk told me that no one reported a missing item -- no surprise there thieves!

After waiting 10 minutes, the said Trolley Manager appeared and (pretended) to question the helper who packed my bags; they both denied any wrongdoing. Then, the Trolley Manager asked to review video evidence; he wanted prove his & his helper's innocence. He said it would take 10 minutes to receive video evidence -- but it took almost 40 minutes of waiting while the Trolley Manager attended to other issues!

When the security person -- he is the one responsible for video evidence -- finally arrived, he showed me a black and white video on his cell phone, that showed both the Trolley Manager & helper constantly moving away from the security camera; interestingly, late in the video, the helper stopped packing my bags, and hurriedly left (for no apparent reason) -- probably taking my missing organic bar for himself, during Ramadan none the less!
(Ramadan is a Muslim month when people abstain from eating, but this 'helper' person decided to snack on a stolen organic bar... mmmmm!)

The security person asked me to go home and search in my car/house. There are 2 red flags here:

-1) Trolley Manager & packing helper both constantly mumbling to each other, and moving away from security camera; both went behind the camera before putting my bags in my trolley! Why not put my bags right in front of the camera?
-2) Why did the helper leave quickly, before my trolley was full? He probably ran away with my organic bar in his dirty pockets.

The Supermarket covered up for them, they probably have some sort of "grocery" mob there that regularly steal things in inventory and improvise ways to rob customers. LOSERS.

I will never go there again. Smiling, cheating, scamming people. Total liars and dishonest, low-class behavior.

I had to approach Lulu for a defective mobile under warranty period three times on same complaint. As informed, any defects repeated three times got the privilege of replacement. But, still I am forced to collect back the same mobile serviced and not able to use properly with same complaint. The remarks made by seller is that I am surfing unwanted site, which is against my moral stand. The fact which is known to any common man that the complaint was due to hardware / electronics of mobile not compactable with the software. My stand is that Lulu must give more value to consumer protection. If favorable, please email to [protected]@gmail.com

On 31st march 2016 I have bought a new elekta 32inch led tv. The company promise me a 3 year warranty from the date of purchase. I have to note here with deep grievance that hardly after 1 month the tv got repaired. I have taken it to lulu hypermarket at mushriff mall abu dhabi customer care service. The customer care service representative confirmed the complaint and taken back the tv and informed me that it may take up to 15 days to get it repaired. I havent received any call from customer service and I voluntarily call them back, and I came to know that the tv was ready for collection since 5 days back. I wonder that why I havent been informed about readiness of my product despite the 2 mobile numbers I have provided. While I enquired about the product readiness I got bitter experience from the customer executive. I wont recommend any of my friends for any elekta tv because of its poor product quality and after service quality.

Attached invoice of the items get purchased from Lulu – Murabba Branch (Riyadh – Saudi Arabia) (Dated 6 June 2016)

As I used to buy the groceries from LULU market and due to Ramadan they had offer some promotions and one of the promotion is “Pears Soap” (125 Gm) selling price is SR 4.95 and the promotion price is SR 2.95.

So I had purchased 4 Pears soaps (125 Gm) and I had approached the counter # 7 (Staff Name - Mr. Ahmed Ghalib – Emp # 170076) to bill the items and the counter staff didn’t check the item prices properly in the barcode reader and he don’t know about the promotion offer price for the pears soaps.

I suppose to get the discount of SR 8 for the purchase of 4 soaps, But he forget to give the discount and out of SR 8 he add the discount for 2 soaps which is SR 4 and he forget to give the discount for other 2 soaps (SR 4)

The behaviour of the counter staff is not to the expected level as this is the second time the mistake happen with LULU due to the improper way of the staffs working there.

So I want to money to be return and LULU have to give assurance to the customers that “NOT TO CHEAT” as usually we are not checking the invoices as we trust that the counter staff billing us according to our purchase NOT up to his choice and ALL the staffs in LULU market required more training to deal with the clients.

Regards,

Shahul

Suwaiq lulu
best deal offer in lulu hypermarket Suwaiq. Please mention the purchase limit here after in the promotion paper. the staff behavior towards the customer is really bad specially the Indian staff . The Indian staffs are having a dis-respective attitudes towards the customer.. The sales or the counter head and two other authorities. where restricting to take the offer products 2 each. i needed the food items more as you all know we all buy and store more. i was restricted buy but convinced them and they billed the items. then i was going to live the counter. by then the sales / counter head actually not sure who he was he said he is in charge of sales . He stooped me and started arguing for no reason and telling u can just take two offer product each. as the others agreed i said him and he said its there in the Oman newspaper to just buy 2 offer products each. and of course i asked him to show the newspaper and suddenly he started insulting and misbehaved. by taking the billed items and rebelled it with 2 items each. he accused me a lot by saying till u pay its not yours he took all the billed items out . it more sort mental harassing insulting in front of the public even without considering that i am lady. and at the end he din even apologized me . then the Omani staff solved the problem by saying he is not married man he get angry all the time and hates girls that's a weird thing to say and funny but its not funny . they(Omani) said sorry for no reason so i left there.this is the first and the worst bitter experience ever.

Dear Sir,

Being from India, LULU is my preferred shopping destination, But I am writing this complaint with deep regret.

I was in search of Mattresses and Blankets and during that time (10th Mar), I saw a promotional offer in the Lulu hypermarket shopping catalogue - "Great Deals - 9th to 19th March 2016".

I got impressed with the prices and specification mentioned therein.
I went to almost all other home care centers / markets to compare with Lulu offer. After researching everywhere, I found Lulu to be best one.

Finally on 18th Mar, I drove to Lulu at Mushrif Mall to buy, But was completely shocked when I saw the mattress in real, it was completely different as is shown in the catalogue.

As per the mattress specification the width should be as 8” (8 inches), whereas in reality it was 2 or 3 inches mattress. The picture also shows and confirm to be 8 inches thick in the catalogue.

I felt too harassed and I am not convinced by this way of cheating customers of showcasing BIG and Lucrative products in catalogue and selling something else.

I am very much disappointed by this experience and that too by a reputed name LULU. It is not fair to cheat the customers like this.

All I request is the same product, (Medicated Mattress 190x90x8") which is shown in the catalogue at the same price. But even after chasing them since 3 weeks, no satisfactory response received. Only apologies and false assurances given by Store Manager.

You are requested to intervene and resolve the matter, at the earliest.

Looking forward for your valuable action.

Thanking you in advance.
Vinod Tiwari
Abu Dhabi, UAE
[protected]@hotmail.com
Mobile # [protected]

Dear Sir,

I am here to raise a concern. I live in Mangaf Kuwait.

During the hala feb offers, I bought a TV Panasonic, Samsung washing machine and a Samsung Refrigerator 390 Ltr. from LULU Al Rai. All these products are bought in a discount price. The sales person agreed to deliver the products within 10 days. After a week i got a call from the delivery guy that the Samsung refrigerator has got a deep scratch on it. That was the last piece they had and another product wont be available anymore. The only suggestion he gave me was to buy another product. Looking at the current products, the price has increased and the capacity of the refrigerator has reduced.

I request you to kindly look into this matter and provide a suitable solution.

Thank you,

I bought a Lenevo laptop from Lulu Hypermarket, D-ring Road, Doha Qatar.This item is purchased on 11th Feb 2016, But when I tried to check thewarranty for the same product on lenevo website, its saying warranty
started on 12th October 2015.
I am not able to understand why this warranty is started 4 months before the purchase of the product. when I tried to check with their customer care person, he is saying this product is shipped to LULU on October 2015, so warranty started from that time. He tried to convince that lulu will give me warranty based upon their own bill.
I am wondering, in case if I travel outside Qatar my warranty will be counted as per Lenovo record, nobody will check or accept Lulu bill outside Qatar. Having serious doubt that same product is sold on October 2015 and due to some technical problem they took it back, fixed the problem and selling it again. So the first selling date is displaying in lenevo record. Can anyone suggest me, what should I do now?

Product info :-

Lenovo G50-80
S.N. :- PF09UH18.

Respected Sir,

This is is a complaint against the betrayal of team Lulu Celebrate regarding the our bride our pride contest.My Wife Jitta Joseph purchased her wedding dress from Lulu celebrate wedding shop Kochi in October 2015.So we are in the competition for the best couple contest.The company people has sent us the link through whatsapp to participate in the competition.It was Clearly mentioned that competition will last till DEC 31st 2015.Till DEC 31st 2015 we were in the first position in the contest.
Even after few weeks of competition ends we didn't get any communication from Lulu.We were waiting for the first Price
Accidentally we happened to visit the FB page of Lulu celebrate on the last week of January we saw that without any intimation the competition was extended to one more month! We were really shocked and embraced..!

By that time it was too late to compete with other team as we moved to third position.

So we request you to give us the price of Lulu Celebrates contest as we won it by DEC 31 itself.

From a reputed brand like Lulu, we never expect this type of cheating and betrayal.

Expecting your urgent response and intervention in this matter

Regards

Tony Jacob
Asst.Professor
Dept.of Management Studies
LMCST
TVM
+91-[protected]

I bought Biriyani from Hot-food area and by the time i reached home and when i opened the box, I couldn't even taste it as, the smell came out from it even was very bad. Me and my family used to make regular purchase from hot-food area and this time it was really a bad experience for me. I kindly request the authorities to take serious care on this issue on the mentioned matter. I am attaching the purchase receipt herewith.

Dear sir, I purchased a Samsung mobile core 2 on 22 Nov. 2014 with description MPG355 mobile phone SAMSUNG [protected]@ 489.00SR from Fone Souq with assurance of one year warranty from 22Nov. 2014. After couple of months my phone showing some sack. when some body was calling to me the no was displaced from another person caused me great inconvenience. I approached to service centre, they took my phone and return me after one week. they told me we changed mother board of the phone now error has been removed. After few months my phone developed same error and also battery exhausted within two hours weather my phone remains in working or not.Full charge battery within two hours. I again approached to express service near Alharm Riyahd and complained there. They told me your warranty period has already expired. I could not understand how my warranty period expired when i approached to service center on 2/10/2015. They did't provide alternate phone so that i could avoid any inconvenience with remarks that they will first contact to the retail shop. who deceives me i could not understand. My warranty period is still up to 22 Nov. 2014. My phone is still in service centre they still not called me as they told me we will call you back. Before i will approach to legal institution to redress my grievance it is requested to you either repair my phone or replaced without further delay. I have to board to taxi service, i have spend already three hundred Riyals (300 SR), while my phone only costs 489 SR. yours sincerely Dr. Mohd. afzal Bhat ph.[protected] email add. [protected]@gmail.com Express service no IR702-44178 dated 1/10/2015 moble no [protected]

I purchased on refrigerator on 17/01/2015 Ruwais mall lulu and they delivered one refrigerator after 10 days and I found one of the support was in damaged condition, suddenly I raised complaint for this and they told we will replace this and we will collect this today but they came after 5 days for the collection .today 08/02/2015 still I am not received my refrigerator .Lulu very worst in delivery at Ruwais .without refrigerator I am waiting since 17th Jan-2015 .bill no#00972

I'm here to lodge a complaint against lulu hyper market, al khobar, saudi arabia... Particularly regarding the food that they sell... Not once but many times n I always kept quite rather coming out n complaining... But now I feel it is better to complain rather keeping quite...
I hav never had any problem with any other supermarkets out here in khobar, however lulu happens to b one such name tht comes to my mind...
Last night, I bought this arabic dessert "kunafa" which happens to b one of my favorite... However after coming home, I eagerly opened the packet n kept it in my mouth only to find out that it was old... Probably made 3days ago... It tasted bad n had an awful smell too... All I hav to say is... For god sake stop selling such old food to the innocent customers who buy paying their money, their health matters a lot... I would request the management of lulu hyper markets, alkhobar to kindly take some measures to prevent sale of such old food that literally can hav a negative impact on your company

A feedback on a very bad experience a family had to face from
one of the higher Security official at Lulu Mall. Customer made a purchase of around 30+ items from the hypermarket worth Rs.1600. But in a hurry somehow an item worth Rs 145 was taken in the cover that was missed out to bill and when realized, the cash was paid. The covers were kept at the security locker area and family went to have food and when returned back; they were taken to higher official and the officer behaved unprofessional; rude and with no courtesy shown to the
Customer and blamed that few items were taken out without billing. Whereas those items for which they blamed were purchased on a second billing. But without understanding the actual scenario or enquiring the details to the
customer, officer starting yelling at them. After producing all the bills there was no apology from that person and instead gave impression that the customer was culprit. The officials examined the customer’s luggage without their consent or knowledge and was also blamed for no proper reason.

This morning I was at fruits and vegetables section at Lulu hyper market Ajman. I was talking to a friend over mobile phone that time. Suddenly one staff I think he is the manager of f& v section came to me and told you cannot do the price survey. I was wondered what he ws talking to me. . Then he started to talk me very rudely with abusive language. He was thinking that I'm doing price survey. Other customers was looking at me and I was totally embraced because of this rude behaviour. Lulu having very rude and bad employees.

I bought a HTC one from Lulu Hypermarket which was at a throw away price of 129 KD on 5th April 2013. the market rate of the phone was 190 KD at that time. When i was buying the phone i realised that most of the phones which were there for selling, were opened . So i was a little suspicious. I asked the sales person the reason for the same and he said he doesnt know. He finally found one phone which was sealed packed and i bought the phone. Within 2 days the middle part of my screen(keypad no's (1, 2, 3) stopped working, so the phone was useless.I went to the centre on 28th April to complain about the same and told them that he piece was defective. I coudnt go earlier as I had travelled and didnt have time. The supervisor bluntly told me that its not their problem and i had to contact the HTC service centre. I didnt budge and told them I will not move unless this is sorted out. After waiting there for 3 hours and escalating the matter to 2 superiors they said that they will send the phone to the service centre themselves and that if it is defective they wil replace it. They also assured me that I will get my phone back on 2nd May. The Sales Guy(Names Fahid), assured me that he would call me the next day and update me about my phone. I never received any call the next day so on 30th, I called Fahid myself and he said that " Mam, Your phone is absolutely fine and it was a Software update problem". I will call you tomorrow and confirm when you can take your phone. I was like fine.
Remember, These guys promised and assured me that I would get my phone back on 2nd May. But when I called them on 2nd May, Fahid disconnected my phone. Now Fahid calls me on 4th May and informs me that I will have to Pay 5 KD because there is some liquid in the phone. Which i refused to accept, because if there was liquid, why did he confirm in teh first place that the phone was fine on tuesday. I disconnected the call at the end as I cant take any more lies from these guys. I have been tortured ad harrassed emotionally and mentally by these guys, by telling so many lies.
I am 100% sure that Lulu Hypermarket, Kuwait, sold me a defective phone. And I dont want a defective phone> i bought the phone with my hard earned money and I need justice.