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LuLu Hypermarket
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2.0 570 Reviews

LuLu Hypermarket Complaints Summary

133 Resolved
437 Unresolved
Our verdict: When using services from LuLu Hypermarket with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Newest LuLu Hypermarket reviews & complaints

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K
9:10 am EDT

LuLu Hypermarket customer service

I bought a Lenovo ZUK 2+ from lulu connect on 14-May-2017 and it got repaired on 20-May-2017. Lulu connect [censor]ers were reluctant to take my phone for service since they are supposed to replace the phone if it get repair within 7 days from purchase. They put me on hold for 2 days and they took my phone for service and verbally promised me that they will get it replaced at any cost. Even after 10 days I haven't received any updates about my phone. When I tried to contact the [censor]er who took my phone for service (Jayadevan-Lenovo_Lulu Connect_Kochi) he didn't answer and switched off his phone. Finally I got connected to Lulu Connect's customer care at 04-June-2017, 7:00PM. That [censor] told me within 1 hour somebody from mobile section will resolve this issue and call me within next 1 hour.
These [censor]ers are good at making people purchase the stuffs they got but very worst in after sales service.
Never buy electronic gadgets from Lulu connect Kochi. They sell second quality products and their after sales service is horrible.

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2:57 am EDT

LuLu Hypermarket product

Greening

I am muthu from asab Abudhabi,

I am always purchase the materials from our lulu hypermarket which is located at madina zyaed shopping center,

I always happy with enjoyed my shopping with lulu past some years,

But yesterday 1.6.2017, I visit and purchase one wireless headset in lupus hypermarket from madina zayed Abu Dhabi,

I brought this material at night time, I don't have time for the headset is working properly or not, because of charge for headset,

The next day morning I checked this headset, the head set not working proper way, I got shocked, it's not picking and any Bluetooth,

It's cost around 30 dhirams and China made,
I need exchange and purchase new headset against this headset.

Pls kindly refer my request,

Mean while I will come after fifteen days from my camp, it's very fare distance from Abu Dhabi, I am working in oil and gas field.

Regards
Muthu
[protected]
[protected]@yahoo.com

Pls kindly help me

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12:53 pm EDT

LuLu Hypermarket dead insect in fresh herbs

Hi
I bought fresh herbs (Thyme) from Lulu Khalidiya few days ago, I had used few twigs couple of times for my morning smoothie.
Today when I opened the pack to take out few twigs, i noticed a very big size dead insect lying with thyme, in the box.
Please see the attached pictures.

I don’t know whether it is quality issue or just sheer negligence.
I have sent email to Lulu Customer care but no response till date.

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8:31 pm EDT
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LuLu Hypermarket false accusations of security staff members

Don't go to the lulu hypermarket juffair in bahrain.
The security staff members are always accusing customers from theft without having any evidence or proof.
Practically this pakistani security supervisor name:shafiq ali. One of the racist supervisors as anyone can be, judging, accusing customers on nationality, colour and dressing code. Just unbelievable someone like that can work over-there.
But then again all staff members at lulu hypermarket in juffair mall bahrain are lousy staff members like christoffer.
They have accused my daughter without any evidence and proof of theft 2 months ago, while on the camera. Cctv wasn't anything clear proven and they refused to put the image still even. Then the worse part, they forced me, actually forced me to write in an statement what they were dictating what to write down and not! Out of moral I couldn't write it what they were demanding, but they endangered that they would call the police and would press charges against me and my daughter if I refused to write as they have forced me to. The whole entire staff members as well as the security members are not polite, rude, untrained, not qualified for lulu. Lulu hypermarket is a scam cheating store with cheating staff members and lousy security. All of them.

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7:05 am EDT

LuLu Hypermarket warranty updated wrongly in the system

Dear Sir,

I bought a dell laptop 3558 inspiron series from lulu hypermarket on October29, 2016 and the product was complained.As per the product warranty i have to get 1year free service from the respective company.But in the site of dell, warranty status is like shipping date as july 2016.From the dell customer service i came to knew that the shop can change the warranty date of July 16 to Oct 29, the date i bought the product.Please do the need ful at the earliest and for your reference am attaching the invoice copy.

Regards,

Swetha Sreeni

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3:17 am EST

LuLu Hypermarket food price tagging

I am writing this complaint about your Lulu hypermarket in kaulalampur Malaysia. Yesterday I visted your store and purchased some dry fruits and nuts. I ordered almonds 500mg that cost almost 27rm . I showed to the guy who is standing there for packing. He took the almonds for packing and put the price tag of walnut that cost 35rm. I didn't noticed during that time because I purchased lot of other things. After reaching room only I noticed about this problem. I informed the same to Lulu Malaysia complaint number +[protected] one of the lady picked the phone saying that you can give back it within 7 days of time. I told her that I cannot come for exchanging it. There is no need of exchanging it. Goods no need to return back only the price he charged wring. She said will inform to supervisor and will call back. But no calls I received from supervisor I called them twice. Supervisor is a malayali guy so he is showing his bad behaviour as normal.

I paid extra money for nothing huh. If any responsible person can give me feedback please contact me my number is +[protected].

That packing guys don't know what is almond and what is walnut. Useless people standing for packing and price tagging in Lulu Malaysia. No commonsense at all and irresponsible supervisor as well.

Spoiling malayalis name outside the country.

Attached photo and bill for your reference.

Kindly let me know what action you can take for this.

Regards
Ajith

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4:22 pm EDT

LuLu Hypermarket trolley manager or helper stole item at checkout + rude after service

I was at Lulu Hypermarket (Dana Mall; Manama, Bahrain) in late June 2016 (probably June 23).
I had carried my items to the supermarket checkout, and someone called a "Trolley Manager" & his helper, both proceeded to pack my bags and put them into my trolley. When I arrived home, I found that we were missing an (expensive) organic bar. Upon returning to the supermarket, the customer desk told me that no one reported a missing item -- no surprise there thieves!

After waiting 10 minutes, the said Trolley Manager appeared and (pretended) to question the helper who packed my bags; they both denied any wrongdoing. Then, the Trolley Manager asked to review video evidence; he wanted prove his & his helper's innocence. He said it would take 10 minutes to receive video evidence -- but it took almost 40 minutes of waiting while the Trolley Manager attended to other issues!

When the security person -- he is the one responsible for video evidence -- finally arrived, he showed me a black and white video on his cell phone, that showed both the Trolley Manager & helper constantly moving away from the security camera; interestingly, late in the video, the helper stopped packing my bags, and hurriedly left (for no apparent reason) -- probably taking my missing organic bar for himself, during Ramadan none the less!
(Ramadan is a Muslim month when people abstain from eating, but this 'helper' person decided to snack on a stolen organic bar... mmmmm!)

The security person asked me to go home and search in my car/house. There are 2 red flags here:

-1) Trolley Manager & packing helper both constantly mumbling to each other, and moving away from security camera; both went behind the camera before putting my bags in my trolley! Why not put my bags right in front of the camera?
-2) Why did the helper leave quickly, before my trolley was full? He probably ran away with my organic bar in his dirty pockets.

The Supermarket covered up for them, they probably have some sort of "grocery" mob there that regularly steal things in inventory and improvise ways to rob customers. LOSERS.

I will never go there again. Smiling, cheating, scamming people. Total liars and dishonest, low-class behavior.

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8:53 pm EDT

LuLu Hypermarket non compliance of warranty policy

I had to approach Lulu for a defective mobile under warranty period three times on same complaint. As informed, any defects repeated three times got the privilege of replacement. But, still I am forced to collect back the same mobile serviced and not able to use properly with same complaint. The remarks made by seller is that I am surfing unwanted site, which is against my moral stand. The fact which is known to any common man that the complaint was due to hardware / electronics of mobile not compactable with the software. My stand is that Lulu must give more value to consumer protection. If favorable, please email to [protected]@gmail.com

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12:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LuLu Hypermarket elekta tv warranty service

On 31st march 2016 I have bought a new elekta 32inch led tv. The company promise me a 3 year warranty from the date of purchase. I have to note here with deep grievance that hardly after 1 month the tv got repaired. I have taken it to lulu hypermarket at mushriff mall abu dhabi customer care service. The customer care service representative confirmed the complaint and taken back the tv and informed me that it may take up to 15 days to get it repaired. I havent received any call from customer service and I voluntarily call them back, and I came to know that the tv was ready for collection since 5 days back. I wonder that why I havent been informed about readiness of my product despite the 2 mobile numbers I have provided. While I enquired about the product readiness I got bitter experience from the customer executive. I wont recommend any of my friends for any elekta tv because of its poor product quality and after service quality.

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Prasad Boddeti
, US
Oct 26, 2017 10:41 pm EDT

agree do not buy elekta products

P
P
Pramod Narayanan
, US
Mar 23, 2017 9:50 am EDT

Worst after sale service from electra.
I will not recommend electra tv.

P
P
Pramod Narayanan
, US
Mar 23, 2017 9:48 am EDT

From my experience Worst service.
I will not recommend Electa products.
Go for LG.

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U
4:12 am EDT

LuLu Hypermarket pears soaps on promotion price

Attached invoice of the items get purchased from Lulu – Murabba Branch (Riyadh – Saudi Arabia) (Dated 6 June 2016)

As I used to buy the groceries from LULU market and due to Ramadan they had offer some promotions and one of the promotion is “Pears Soap” (125 Gm) selling price is SR 4.95 and the promotion price is SR 2.95.

So I had purchased 4 Pears soaps (125 Gm) and I had approached the counter # 7 (Staff Name - Mr. Ahmed Ghalib – Emp # 170076) to bill the items and the counter staff didn’t check the item prices properly in the barcode reader and he don’t know about the promotion offer price for the pears soaps.

I suppose to get the discount of SR 8 for the purchase of 4 soaps, But he forget to give the discount and out of SR 8 he add the discount for 2 soaps which is SR 4 and he forget to give the discount for other 2 soaps (SR 4)

The behaviour of the counter staff is not to the expected level as this is the second time the mistake happen with LULU due to the improper way of the staffs working there.

So I want to money to be return and LULU have to give assurance to the customers that “NOT TO CHEAT” as usually we are not checking the invoices as we trust that the counter staff billing us according to our purchase NOT up to his choice and ALL the staffs in LULU market required more training to deal with the clients.

Regards,

Shahul

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6:13 am EDT
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LuLu Hypermarket staff behaviour

Suwaiq lulu
best deal offer in lulu hypermarket Suwaiq. Please mention the purchase limit here after in the promotion paper. the staff behavior towards the customer is really bad specially the Indian staff . The Indian staffs are having a dis-respective attitudes towards the customer.. The sales or the counter head and two other authorities. where restricting to take the offer products 2 each. i needed the food items more as you all know we all buy and store more. i was restricted buy but convinced them and they billed the items. then i was going to live the counter. by then the sales / counter head actually not sure who he was he said he is in charge of sales . He stooped me and started arguing for no reason and telling u can just take two offer product each. as the others agreed i said him and he said its there in the Oman newspaper to just buy 2 offer products each. and of course i asked him to show the newspaper and suddenly he started insulting and misbehaved. by taking the billed items and rebelled it with 2 items each. he accused me a lot by saying till u pay its not yours he took all the billed items out . it more sort mental harassing insulting in front of the public even without considering that i am lady. and at the end he din even apologized me . then the Omani staff solved the problem by saying he is not married man he get angry all the time and hates girls that's a weird thing to say and funny but its not funny . they(Omani) said sorry for no reason so i left there.this is the first and the worst bitter experience ever.

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9:32 am EDT

LuLu Hypermarket medicated mattress

Dear Sir,

Being from India, LULU is my preferred shopping destination, But I am writing this complaint with deep regret.

I was in search of Mattresses and Blankets and during that time (10th Mar), I saw a promotional offer in the Lulu hypermarket shopping catalogue - "Great Deals - 9th to 19th March 2016".

I got impressed with the prices and specification mentioned therein.
I went to almost all other home care centers / markets to compare with Lulu offer. After researching everywhere, I found Lulu to be best one.

Finally on 18th Mar, I drove to Lulu at Mushrif Mall to buy, But was completely shocked when I saw the mattress in real, it was completely different as is shown in the catalogue.

As per the mattress specification the width should be as 8” (8 inches), whereas in reality it was 2 or 3 inches mattress. The picture also shows and confirm to be 8 inches thick in the catalogue.

I felt too harassed and I am not convinced by this way of cheating customers of showcasing BIG and Lucrative products in catalogue and selling something else.

I am very much disappointed by this experience and that too by a reputed name LULU. It is not fair to cheat the customers like this.

All I request is the same product, (Medicated Mattress 190x90x8") which is shown in the catalogue at the same price. But even after chasing them since 3 weeks, no satisfactory response received. Only apologies and false assurances given by Store Manager.

You are requested to intervene and resolve the matter, at the earliest.

Looking forward for your valuable action.

Thanking you in advance.
Vinod Tiwari
Abu Dhabi, UAE
[protected]@hotmail.com
Mobile # [protected]

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4:15 am EDT
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LuLu Hypermarket samsung refrigerator

Dear Sir,

I am here to raise a concern. I live in Mangaf Kuwait.

During the hala feb offers, I bought a TV Panasonic, Samsung washing machine and a Samsung Refrigerator 390 Ltr. from LULU Al Rai. All these products are bought in a discount price. The sales person agreed to deliver the products within 10 days. After a week i got a call from the delivery guy that the Samsung refrigerator has got a deep scratch on it. That was the last piece they had and another product wont be available anymore. The only suggestion he gave me was to buy another product. Looking at the current products, the price has increased and the capacity of the refrigerator has reduced.

I request you to kindly look into this matter and provide a suitable solution.

Thank you,

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Panasonic Team
, US
Mar 21, 2016 10:04 am EDT
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Hi Al, thank you for reaching out to our US Market concerning your complaint. We have provided you the link that will allow you to contact our Middle Eastern counterparts for assistance.

http://www.panasonic.com/middleeast/en/support/contact-details.html

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5:36 am EST

LuLu Hypermarket laptop warranty

I bought a Lenevo laptop from Lulu Hypermarket, D-ring Road, Doha Qatar.This item is purchased on 11th Feb 2016, But when I tried to check thewarranty for the same product on lenevo website, its saying warranty
started on 12th October 2015.
I am not able to understand why this warranty is started 4 months before the purchase of the product. when I tried to check with their customer care person, he is saying this product is shipped to LULU on October 2015, so warranty started from that time. He tried to convince that lulu will give me warranty based upon their own bill.
I am wondering, in case if I travel outside Qatar my warranty will be counted as per Lenovo record, nobody will check or accept Lulu bill outside Qatar. Having serious doubt that same product is sold on October 2015 and due to some technical problem they took it back, fixed the problem and selling it again. So the first selling date is displaying in lenevo record. Can anyone suggest me, what should I do now?

Product info :-

Lenovo G50-80
S.N. :- PF09UH18.

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9:57 pm EST

LuLu Hypermarket lulu celebrate

Respected Sir,

This is is a complaint against the betrayal of team Lulu Celebrate regarding the our bride our pride contest.My Wife Jitta Joseph purchased her wedding dress from Lulu celebrate wedding shop Kochi in October 2015.So we are in the competition for the best couple contest.The company people has sent us the link through whatsapp to participate in the competition.It was Clearly mentioned that competition will last till DEC 31st 2015.Till DEC 31st 2015 we were in the first position in the contest.
Even after few weeks of competition ends we didn't get any communication from Lulu.We were waiting for the first Price
Accidentally we happened to visit the FB page of Lulu celebrate on the last week of January we saw that without any intimation the competition was extended to one more month! We were really shocked and embraced..!

By that time it was too late to compete with other team as we moved to third position.

So we request you to give us the price of Lulu Celebrates contest as we won it by DEC 31 itself.

From a reputed brand like Lulu, we never expect this type of cheating and betrayal.

Expecting your urgent response and intervention in this matter

Regards

Tony Jacob
Asst.Professor
Dept.of Management Studies
LMCST
TVM
+91-[protected]

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12:41 pm EST

LuLu Hypermarket supplying spoiled biriyani rice from hot foods

I bought Biriyani from Hot-food area and by the time i reached home and when i opened the box, I couldn't even taste it as, the smell came out from it even was very bad. Me and my family used to make regular purchase from hot-food area and this time it was really a bad experience for me. I kindly request the authorities to take serious care on this issue on the mentioned matter. I am attaching the purchase receipt herewith.

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12:14 pm EDT

LuLu Hypermarket samsung

Dear sir, I purchased a Samsung mobile core 2 on 22 Nov. 2014 with description MPG355 mobile phone SAMSUNG [protected]@ 489.00SR from Fone Souq with assurance of one year warranty from 22Nov. 2014. After couple of months my phone showing some sack. when some body was calling to me the no was displaced from another person caused me great inconvenience. I approached to service centre, they took my phone and return me after one week. they told me we changed mother board of the phone now error has been removed. After few months my phone developed same error and also battery exhausted within two hours weather my phone remains in working or not.Full charge battery within two hours. I again approached to express service near Alharm Riyahd and complained there. They told me your warranty period has already expired. I could not understand how my warranty period expired when i approached to service center on 2/10/2015. They did't provide alternate phone so that i could avoid any inconvenience with remarks that they will first contact to the retail shop. who deceives me i could not understand. My warranty period is still up to 22 Nov. 2014. My phone is still in service centre they still not called me as they told me we will call you back. Before i will approach to legal institution to redress my grievance it is requested to you either repair my phone or replaced without further delay. I have to board to taxi service, i have spend already three hundred Riyals (300 SR), while my phone only costs 489 SR. yours sincerely Dr. Mohd. afzal Bhat ph.[protected] email add. [protected]@gmail.com Express service no IR702-44178 dated 1/10/2015 moble no [protected]

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10:59 pm EST

LuLu Hypermarket delivery delay

I purchased on refrigerator on 17/01/2015 Ruwais mall lulu and they delivered one refrigerator after 10 days and I found one of the support was in damaged condition, suddenly I raised complaint for this and they told we will replace this and we will collect this today but they came after 5 days for the collection .today 08/02/2015 still I am not received my refrigerator .Lulu very worst in delivery at Ruwais .without refrigerator I am waiting since 17th Jan-2015 .bill no#00972

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5:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LuLu Hypermarket old food

I'm here to lodge a complaint against lulu hyper market, al khobar, saudi arabia... Particularly regarding the food that they sell... Not once but many times n I always kept quite rather coming out n complaining... But now I feel it is better to complain rather keeping quite...
I hav never had any problem with any other supermarkets out here in khobar, however lulu happens to b one such name tht comes to my mind...
Last night, I bought this arabic dessert "kunafa" which happens to b one of my favorite... However after coming home, I eagerly opened the packet n kept it in my mouth only to find out that it was old... Probably made 3days ago... It tasted bad n had an awful smell too... All I hav to say is... For god sake stop selling such old food to the innocent customers who buy paying their money, their health matters a lot... I would request the management of lulu hyper markets, alkhobar to kindly take some measures to prevent sale of such old food that literally can hav a negative impact on your company

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zhy wu
, KW
Jan 05, 2016 2:30 pm EST
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Lulu hypermarket is selling expired seafood and re-pricing expired non-organic fish as organic one. For as least 3 times i bought smelly salmon(tagged as produced of the day) and for one time i found there was another price tag which was one day ago. And i found out the organic salmon i bought was not organic at all one day ago.Lulu is cheating on the organic food and changing the dates.

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9:06 am EDT
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LuLu Hypermarket rude behaviour

A feedback on a very bad experience a family had to face from
one of the higher Security official at Lulu Mall. Customer made a purchase of around 30+ items from the hypermarket worth Rs.1600. But in a hurry somehow an item worth Rs 145 was taken in the cover that was missed out to bill and when realized, the cash was paid. The covers were kept at the security locker area and family went to have food and when returned back; they were taken to higher official and the officer behaved unprofessional; rude and with no courtesy shown to the
Customer and blamed that few items were taken out without billing. Whereas those items for which they blamed were purchased on a second billing. But without understanding the actual scenario or enquiring the details to the
customer, officer starting yelling at them. After producing all the bills there was no apology from that person and instead gave impression that the customer was culprit. The officials examined the customer’s luggage without their consent or knowledge and was also blamed for no proper reason.

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LuLu Hypermarket In-depth Review

Website Design and User Experience: The website design of LuLu Hypermarket is clean and user-friendly. The layout is well-organized, making it easy to navigate through different sections and find the desired products. The search bar is prominently placed, allowing users to quickly search for specific items. The overall user experience is smooth and hassle-free.

Product Range and Variety: LuLu Hypermarket offers a wide range of products across various categories. From groceries to electronics, household items to fashion, the website has an extensive selection to cater to different needs. The variety of brands and options available ensures that customers can find what they are looking for.

Pricing and Discounts: The pricing at LuLu Hypermarket is competitive, and they often offer discounts and promotions on various products. The website prominently displays the discounted prices, making it easy for users to identify the best deals. The regular discounts and special offers make shopping at LuLu Hypermarket more affordable.

Customer Service and Support: LuLu Hypermarket provides excellent customer service and support. They have a dedicated customer support team that is responsive and helpful in addressing any queries or concerns. The contact information is easily accessible on the website, allowing customers to reach out for assistance whenever needed.

Delivery and Shipping: The delivery and shipping services of LuLu Hypermarket are efficient and reliable. They offer both home delivery and in-store pickup options, providing flexibility to customers. The delivery timeframes are reasonable, and the packaging is secure to ensure that products are delivered in good condition.

Return and Refund Policy: LuLu Hypermarket has a customer-friendly return and refund policy. If customers are not satisfied with their purchase, they can easily initiate a return request through the website. The process is straightforward, and refunds are processed promptly. The clear and transparent policy gives customers peace of mind while shopping.

Quality of Products: LuLu Hypermarket is known for offering high-quality products. They source their products from reputable brands and ensure that they meet the required standards. The website provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Loyalty Programs and Rewards: LuLu Hypermarket offers a loyalty program that rewards customers for their continued patronage. By signing up for the program, customers can earn points on their purchases, which can be redeemed for discounts or other benefits. The loyalty program adds value to the shopping experience at LuLu Hypermarket.

Online Shopping Experience: The online shopping experience at LuLu Hypermarket is seamless. The website is responsive and optimized for different devices, ensuring a consistent experience across desktop and mobile platforms. The checkout process is straightforward, and multiple payment options are available, making it convenient for customers to complete their purchases.

Customer Reviews and Ratings: LuLu Hypermarket provides customer reviews and ratings for products on their website. This feature allows users to read feedback from other customers, helping them make informed decisions. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Social Media Presence and Engagement: LuLu Hypermarket has a strong social media presence and actively engages with its customers. They regularly post updates, promotions, and offers on their social media platforms, keeping customers informed and engaged. The responsive and interactive approach on social media enhances the overall shopping experience.

Overall Shopping Experience: The overall shopping experience at LuLu Hypermarket is highly satisfactory. The website design, product range, pricing, customer service, and delivery services all contribute to a seamless and enjoyable shopping experience. With their commitment to quality and customer satisfaction, LuLu Hypermarket stands out as a reliable and trusted online shopping destination.

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Contact LuLu Hypermarket customer service

Phone numbers

+973 17 553 555 +965 23 910 111 More phone numbers

Website

www.luluhypermarket.com

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