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Lulu Hypermarket / LuLu Group International Customer Care Service

13
Complaints208
Pending31
Resolved25

LuLu Group International

Y-Tower Building, Al Nahyan Camp, P.O. Box 4048
Abu Dhabi
United Arab Emirates

Customer Support Phone Numbers

+973 17 553 555(Bahrain) 0 0
+965 23 910 111(Kuwait) 0 0
+965 24 759 333(Kuwait) 0 0
+968 22 034 000(Oman) 0 0
+974 40 421 111(Qatar) 0 0
+966 126 656 259(Saudi Arabia) 39 17
+966 389 475 75(Saudi Arabia) 30 14
+966 114 028 877(Saudi Arabia) 23 8
+971 37 118 500(UAE) 0 0
+971 42 988 850(UAE) 0 0
+971 26 421 888(UAE) 0 0
+971 24 182 000(UAE) 0 0
+91 484 272 7756(India) 0 0
+91 484 272 7757(India) 0 0
+60 326 160 000(Malaysia) 3 3
+62 21 2984 4000(Indonesia) 2 3

Kingdom of Bahrain
+973 1755 3555
+973 1755 4135

Indonesia
Plaza Taman Modern, Jalan Raya Bekasi Km 24, Cakung 13960 Jakarta Timur
+62 21 2984 4000

Malaysia
LuLu Hypermarket, Persiaran CapSquare, Lot 159, Persiaran CapSquare, Off Jalan Munshi Abdullah, 50100 Kuala Lumpur
+60 326 160 000

India
34/1000, N.H. 47, Edapally, Kochi 682024, Kerala
+91 48 4272 7756
+91 48 4272 7757
+91 48 4272 7758

UAE - Al Ain
C/O LuLu Hypermarket, Al Kuwaitat, PO Box 87555, Al Ain, UAE
+971 3711 8500
+971 3764 0011

UAE - Dubai & Northern Emirates
C/O LuLu Hypermarket, Al Qusais, PO Box 60188, Dubai, UAE
+971 4298 8850

UAE - Abu Dhabi
Defense Road, Abu Dhabi, PO Box 4048, Abu Dhabi, UAE
+971 2642 1888

LuLu Group International Headquarters
PO Box 4048, Abu Dhabi, UAE
+971 2418 2000

Saudi Arabia - Western Province
Bin Homran Comercial Center, 407 A, Prince Mohammed Bin Abdul Aziz Street, PO Box 51781, Jeddah 21553, Kingdom of Saudi Arabia
+966 126 656 259

Saudi Arabia - Eastern Province
LuLu Hypermarket, King Fahad Street, Al Khobar, Kingdom of Saudi Arabia
+966 3894 7575

Saudi Arabia - Central Province
Riyadh Avenue Mall, PO Box 4330, Riyadh 11491, Kingdom of Saudi Arabia
+966 114 028 877

Qatar - Regional Office
PO Box 9763, Doha, Qatar
+974 4042 1111

Oman - Regional Office
PO Box 436, Postal Code 130m Y Tower, Al Khuwair, Sultanate of Oman
+968 2203 4000

Kuwait - LuLu Center General Trading & Contracting Co.
Al Dabbus Street, Fahaheel, Kuwait
+965 2391 0111

Kuwait - LuLu Hypermarket General Trading & Contracting Co.
Al Rai, Kuwait
+965 2475 9333

Kuwait - Regional Office
PO Box 49855, Postal Code 85159, Al Rai, Kuwait
+965 2475 9333

Plus

Lulu Hypermarket / LuLu Group International Complaints & Reviews

Lulu Hypermarket / LuLu Group International / Smart Phone lava iris 88s

Ri
Jul 18, 2019

Dear sir, My name is Rijil C V. i had purchased your lava iriris 88s mobile phone on 11-07-2019. Unfortunately it is not performing well from my first usage. The problems are. 1) Its software is not updating 2) It is a 2 Gb ram mobile it works like like a below 512 MB ram mobile. 3) The...

Lulu Hypermarket / LuLu Group International / HUAWEI SPORTS B/T H Set AM61 blk not yet received from customer service

Ar
Jul 18, 2019

it's long 2 months I am waiting for my product. they are said to me, only after two weeks they ready to replace the product. I can't wait any more, its the limit, Why don't you bothered after the purchase of a product, How many times i am coming to your store. All the time your team said...

Lulu Hypermarket / LuLu Group International / not providing voucher

Dk
Jul 15, 2019

Dear Sir/Madam, This is D K Pandey resident at Abu Dhabi, UAE (Emirates ID No- 784-1986-6490484-8). On 13 July 2019 I have visited to LULU at Khalidiya mall, Abu Dhabi and purchased elbow support wear of cost 24 AED (my credit card transaction reference number is LULUHYPERMAKET KHALID...

Lulu Hypermarket / LuLu Group International / sony home theatre - sound issues

Gi
Jul 14, 2019

I bought a sony home theatre DAVDZ350K on 08/02/2019. From this month i am getting blurred sound after playing it for 30 minutes. I took this device from Lulu Murabba, riyadh. Please advice how can i get it repaired as it is having 24 months warranty. The device was ok in its initial months but...

Lulu Hypermarket / LuLu Group International / fish

Na
Jul 14, 2019

We bought fish from lulu muharaq branch on 11 th of july(clams, mackarel and Anchovy) Last friday cooked mackarell and it was not in a conditiob to eat. There was a smell(like a chemical)and we throwed it, and today when i cleaned the clams the same smell.As a customer for 7 years we are not...

Lulu Hypermarket / LuLu Group International / promotional products they sold

Ir
Jul 10, 2019

I bought one "nikai blender". ..at the time of shopping on staff from market was ready to check if the product is ok or not..they just saying it's under warranty if any problems..contact customer service..when I brought the product in home try to check it's not.. Really very nice customer...

Lulu Hypermarket / LuLu Group International / exchange product

Za
Jul 08, 2019

Yesterday i went to Lulu Al rai at 5:00 pm. and want to exchange my goods. almond and chocolate packet. costumer care ready to exchange my almond but reject to exchange chocolate packet. and reason is base less they said chocolate is melt. i put chocolate pack on my car dashboard temp out...

Lulu Hypermarket / LuLu Group International / staff at the fish counter in salmiya store

Di
Jul 07, 2019

I found one of the staff (Nepali staff) at the fish counter spitting into the fish cart in the store area. Complained to manager and asked him to check the cctv to confirm the action. The manager checked the cctv footage and confirmed the same and he apologised to us, however we still find...

Lulu Hypermarket / LuLu Group International / poor customer service

No
Jul 05, 2019

I went to yr newly opened supermarket at Tmn Shamelin this morning. I took 3 rolls of garbage bags as the price displayed was rm7.90/roll. I also took other items. At the cashier counter the price for the garbage bag has increased to rm8.50. I asked the cashier. He went to look at the...

Lulu Hypermarket / LuLu Group International / staff behavior

Mi
Jul 02, 2019

such a terrible, we went to lulu hypermarket taman shamelin. & the staff at the exit gate was treating us so bad. I wonder how the management teach their staff to approach CUSTOMER rightly. We bought your goods but this is what we got? The worst part, he was talking bad about me with...

Lulu Hypermarket / LuLu Group International / fresh fruits

Ri
Jun 29, 2019

We are a regular customer over the past several years and we prefer to buy the products of India in the Fruits & Veg section. This year the eagerly awaited mangoes were not upto your regular quality check that we have bought over the years hence we have not had any this from your store...

Lulu Hypermarket / LuLu Group International / ikon tv remote

Mo
Jun 29, 2019

I recently purchased 65 inch Ikon smart tv from ma Zayed mall Mussafah and remote lost. I placed the order thru customer service of mazayed mall and keep calling IKOn service center but no response on my request. Staff simply disconnects the line . One staff simply said no stock available...

Lulu Hypermarket / LuLu Group International / cheques delay 6 months and more

Di
Jun 25, 2019

sir with too much anger we like to lodge a heavy compaint that cheques in your lulu sharjah brach are delayed without rason . our company is island view distributors LLC. 04-4357286 /04-4357287. NAME DIANA BESANA CODE 11010209 FOR LULU CODE-2350 TODAY WE CALLED UP CHIEF ACCOUNTS AND TO OUR...

Lulu Hypermarket / LuLu Group International / ikon tablet

Mo
Jun 23, 2019

I buy a ikon tablet from lulu since I was going vacation next morning I didn't open and checked it. Once I reached home India, I opened the box and put on charging there is no screen appeared its not switches on no screen was coming I even send an email I got no reply from lulu. I took it...

Lulu Hypermarket / LuLu Group International / i'm complaining the bad attitude one of manager in lulu center doha

To
Jun 22, 2019

This was shouting of one of Merchandiser who was arranging some items in selling this manager shout because his pants or shirt was going up little bit maybe it will show his hips or back. I just complain why to shout the Merchandiser. Why you talk nicely to the people. Why he think he i...

Lulu Hypermarket / LuLu Group International / found black insects in lulu dates

An
Jun 16, 2019

Hi, My name is Anu Varghese. I bought 2 packets of LuLu Dates from LuLu Mall, Fujairah on 7th June 2019. Today, I opened it and unfortunately, I found Black insects inside it. I am so disappointed by seeing it. Please find it and do the necessary steps. I am waiting for your...

Lulu Hypermarket / LuLu Group International / karcher vacuum

Mo
Jun 15, 2019

Hi, It is with deep regret and surprising to experience a failure from what is deemed to be a well reputable hypermarket, where many of his staff starve to sell the products to customers, who unfortunately experience at a later stage and and find them selves stuck with defective...

Lulu Hypermarket / LuLu Group International / sitting down

Jw
Jun 12, 2019

Hello, I'd like to complain about a security guard in your mall in Fujairah. I was sat down in one of the massage chairs you have distributed around the mall. I was not having a massage as I didn't have a any change on me. Your security guard insisted I move as the voice was saying to put...

Lulu Hypermarket / LuLu Group International / service for sony t.v.

Ra
Jun 10, 2019

Hello, Just over one month ago I went into the lulu store to complain that my 50 inch song tv has a burnt in affect of tv channels once changed to a different channel (see attached photo). I have had the tv less than 2 years and it is still under warranty. Last week, I went to customer...

Lulu Hypermarket / LuLu Group International / food quality

Mu
Jun 08, 2019

Today 8th June 2019 by 4:30 PM we were in LULU for purchasing some stuff, thought to buy Dahi Barre with evening tea. we noticed flies and cockroaches with the pan where all sweets and Dahi Barre tray was placed. We bring the staff to the notice and they try to catch the cockroach with...

Lulu Hypermarket / LuLu Group International / customer service

Ja
Jun 05, 2019

I had very bad experience today from a billing customer at Lulu hypermarket Al nahda Sharjah. I bought 3 pairs of dress( churidar top 65 AED X 3 ) today 5 June 2019 at 10:15 pm. Just before pay, I ask billing staff to keep the dress in 3 different cover's but she said no, we cannot give...

Lulu Hypermarket / LuLu Group International / product complaint

Sa
Jun 02, 2019

Bought India gate basmati rice (5kg) from LULU MADINAT ZAYED - ABU DHABI on 29th May 2019. After cooking the same found the item, not in consumable condition. something is wrong. Checked with LULU in charge, they said since you don't have the India gate cover to return, we can't help it (You...

Lulu Hypermarket / LuLu Group International / service

Vi
May 31, 2019

Date of incident :31.05.2019 Time: 11.00 am Area: Lulu Al Nabba New branch. Department:Fish Shop. I am a regular customer of LULU al nabba since its opening day. Every week i will come with my wife and kid for our weekly purchase and almost all of our items are being purchased from LULU. I...

Lulu Hypermarket / LuLu Group International / icon wall mounted fan

Su
May 29, 2019

Dear Madam/ Sir, I have purchased 3 wall mounted fans of Icon brand last year May 2018, and purchased extended warranty for one of the fan as well. I regret to inform you that since my purchase of these fans, on average of almost 12 to 15 times I have visited your branch on all the 3 fan...

Lulu Hypermarket / LuLu Group International / al khazan roasted meat - expired from the inside

Im
May 28, 2019

Bought the product Al Khazan sliced beef roast on 28/05/19 frm Arabian centre lulu but the product was completly spoiled from the inside irrespective of the valid expiry date on the lablel...This is totally unacceptable.. bng a regular customer of Lulu now i've lost the trust..and awaiting...

[Resolved] Lulu HyperMarket / jbl 600bt airpod

Pr
May 27, 2019

Dear Sir, I have purchase the above items from your Lulu Hypermarket new branch in Dammam, Saudi Arabia on 23rd March 2019. It got complaint after using of nearly two months. I visited your Dammam shop and discussed with your Electronics manager Mr.Shakir, he was really ignorent to me and...

Lulu Hypermarket / LuLu Group International / food & snacks

Jo
May 25, 2019

Bought 02 spinach puff today (25 may 2019, 07 pm) from lulu hypermarket al warqa branch.At 8.30 pm one piece was shared by my daughter and cousin.After eating tey had some discomfort. I opened and checked the second puff.The stuff inside was full of white fungus and foul smell. Unfortunately one puff...

Lulu Hypermarket / LuLu Group International / coupon code

Ay
May 24, 2019

Dear Lulu, I was bought the London Dairy (Vanilla Flavored) on 18.05.2019, 11:07 AM from LULU Center, Abudhabi. (Behind Sun & Sand Sports). I can not check that time that Container Cap is Open / Close Condition because of the Container Cap freezed by ice & I kept the London Dairy Container...

Lulu Hypermarket / LuLu Group International / lulu inko washing machine

Ga
May 24, 2019

I have bought this dilon washing machine and after 10 days I noticed that the inlet pipe was leaking and complaint about this regularly by visiting the Lulu hyper market in Ghubra Muscat. I have repeatedly visited the mall but no action taken for that. Only thing I heard is that the pipe...

Lulu Hypermarket / LuLu Group International / one product was paid for but was not on my shopping bags

Sa
May 22, 2019

I came on 21 May to Lulu hyper market kewaitat AlAin & bought items but one item i paid for & found out its not on my shopping bag & when i came to them today 22 May they showed me the camera which was not clear & they insist it's with me though the camera was not clear at all, they simply...

Lulu Hypermarket / LuLu Group International / cleaning service rejected at fish counter

Az
May 22, 2019

Respect Lulu Managers, On 20th May 2019 I have done a shopping of 704 Sar Approx. As at the fish counter of Lulu Khurais, riyadh i wanted to buy prawns but the agent (Mr. Manoj) at fish counter rejected to clean prawns, As i have availed this service same from LULU hara, Riyadh ; LULU...

[Resolved] Lulu Hypermarket / LuLu Group International / lulu security or the management

Sa
May 21, 2019

Incident Date: 19-May-2019 time around 2 pm my Mobile # 0097152-9533808 I and family recently started to live at Dubai Rashidya area and we were in pride and pleasure that new Lulu outlet is going to start at the area. But at the beginning we got a very bad experience from the Security...

[Resolved] Lulu Hypermarket / LuLu Group International / refund

He
May 20, 2019

I had cancelled a purchase of worth 3842 AED on the 4th of May in Al Wahda Mall, Abu Dhabi, I have been constantly following up with the Accounts department there but the refund is not yet done, I do not see any progress in the matter and there is no grievances where I can go and get the...

[Resolved] Lulu Hypermarket / LuLu Group International / al shifa honey

Mo
May 19, 2019

Dear Respected Sir, Good Day ! This is to bring to your kind attention that in the in the month of March -2019 i purchased Al Shifa Honey from Lulu Hyper Market, Khobar . When i started using the product i noticed that the product is sub standard and i bring this issue to the Lulu...

Lulu HyperMarket / 100 % honey

Mo
May 19, 2019

Dear Respected Sir, Good Day ! This is to bring to your kind attention that in the in the month of March -2019 i purchased Al Shifa Honey from Lulu Hyper Market, Khobar . When i started using the product i noticed that the product is sub standard and i bring this issue to the Lulu...

[Resolved] Lulu Hypermarket / LuLu Group International / butchery section stealing meat on the name of cleaning and later sells it separately

Ab
May 17, 2019

I am so heart felt and irritated to see how your butchery section in al wahada mall lulu cuts small pieces of mutton in the name of cleaning, on an average they reduce the 1kg by 50grams and by the end of the day sell these small stolen pieces of mean and bones separately. I hope this will...

[Resolved] Lulu Hypermarket / LuLu Group International / I want to complain their promodizer in lulu old souk kuwait

Ev
May 15, 2019

Hi there i went to lulu hypermarket in old souk salmiya last night dated may 15 to buy fish en vegetables for dinner...but there is one promoter/promodizer of a certain product i think coffee under al rai if im not mistaken her name brenda.she was my room mate before in farwaniya for...

[Resolved] Lulu Hypermarket / LuLu Group International / lulu palakkadan matta rice

Mu
May 14, 2019

Hi, I have bought 2 packets Lulu brand Palakkadan Matta 5 kgs each and it has oily brown color while we wash the rice with normal water, our hands will be sticky or oily red color.its all about chemical and it will affect our health or could lead to severe sick.we have 2 kids also. Now we are...

[Resolved] Lulu Hypermarket / LuLu Group International / receiving scam calls received using lulu hypermarket

Cr
May 13, 2019

Dear Sir / Madam, Good Day! My name is Cristina Nisperos, Filipino National and currently residing/working in Bahrain. On 10th May around 6pm I received a call thru Viber stating that he represents LULU Hypermarket to which I have a doubt. He is asking me to register the PIN that he had...

[Resolved] Lulu Hypermarket / LuLu Group International / cashier behaviour

Al
May 10, 2019

Face very bad behaviour from cashier. lulu needs to work on their saudi cashiers. many of them behaving very badly to the customer. When i ask one cashier ibrahim (Riyadh murabba branch) to remove one item from bill, he behaved crazy. Most of your customers are from asian countries. they...