LucyInTheSky reviews & complaints 4
Keywords
refund order dresses deliver disappointed dress quality replacement size small try complaint consumers customer service goods lucy name needs stock websiteNewest LucyInTheSky reviews & complaints
Purchased 2 dresses, received 1
I placed order 3072153 with Lucy in the Sky on 9/19/2022. I purchased 2 dresses Holly Ruched Cross-Back Dress in Teal Size Small L55829 which I received, but requested return multiple times via 3 different email addresses/Instagram over the course of 3 weeks. The other dress I did not receive is Kalene Bodycon Dress in Blue Size Small L52753. Again, I have tried contacting Lucy in the Sky Multiple times over the last few weeks via email, Instragram with an automatic reply that someone will be contacting me in 72 hours, which never happens. I also called their phone number listed online, which just rings and rings. I am furious and feel like this company has stolen money from me due to the dress I have not received and my inability to confidently return the dress for a refund. I spent $110.00 on the two dresses.
Desired outcome: I would like my money refunded 100%.
communication/non receipt of dress
i ordered 2 dresses a month ago and received one. i was told i would receive the other one a week later, but never have. i have emailed a request of information about it for 2 weeks almost everyday and was emailed a reply each time saying i would hear something within 48 hours. I have never received any information on this whatsoever. I paid for the dress in advance with the understanding i would receive it shortly thereafter. i still haven't and it was for my daughters homecoming so she had to get another dress.
Beware
What does your website name mean? What Lucy?
Ok, my complaint is not about it.
I would like to complain about their customer service that is blind and deaf to their consumers' needs.
Stay away if you don't want to be ignored. And the website itself is a trash.
Look at the goods. Most of them shown in stock, but it's not true. If you order and pay for it, it may be that you paid or the air. Yes. And they will give you a really hard time if you want to refund. I have no doubts. I went through this process and must say it's disgusting. Awful treatment. Careless, soulless. Simply terrible people.
Is LucyInTheSky legit?
LucyInTheSky earns 91% level of Trustworthiness
Perfect Trust Endorsement: LucyInTheSky achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for LucyInTheSky. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Lucyinthesky.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lucyinthesky.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for LucyInTheSky have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up LucyInTheSky and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- LucyInTheSky protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Not the best experience
Found LucyInTheSky and decided to give it a try. Ordered a dress from them and it took them forever to deliver. When it finally arrived the size was incorrect so it all ended up that I had to send it back in order to get a replacement. Quality of the dress was great and it was lovely, but it was very small. They promised me a replacement but later contacted me and said that they had only small sizes left. So I asked for a refund and they gave me a store credit. Not what I expected. I'm very disappointed with LucyInTheSky.
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