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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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10:40 am EDT

Lowe's whirlpool washer

I ordered the washer 2 weeks ago, approximately May 1st, after being without a washer for at least 3 weeks. Arrangements were made for it to be delivered today, May 11. Last Friday, May 5th, I came home to a note on the door saying Lowe's had attempted delivery at 10:00 a.m. My husband and I were dumbfounded, but stupidly assumed that they would deliver the washer on the correct date which was TODAY, MAY 11. Worried that they would mess it up again, I called this morning and inquired. After speaking with the delivery crew, the young man on the phone told me that they could not come today! No time. Now, the first date available is next Monday, May 15. That is when they plan to come if it doesn't get confused again.
I feel like cancelling at this point, but am worried that 1.) I will not get my money back in a timely manner, and 2.) I may have to wait even longer for a washer.
The kid on the phone did not even offer an apology. I am not impressed, and if I follow through with this, will order from
Sears or Home Depot next time an appliance breaks down.
Jacqueline Aston
Lake View, New York.
[protected]@outlook.com

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11:12 am EDT
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Lowe's ordering/scheduling for delivery

My landlady wanted to order a stove from Lowes rather than a local company. I went to the store (April 30th) on her behalf to obtain information as to sales price, delivery times etc. Was told If she ordered on the phone by Tuesday we could have it delivered Weds. or Thursday of the first week of May.

Landlady called and gave me information as to her order never stated anything about them having to order item as I was never told that either and it would take 7-10 days to order it to the store.

I called store on Monday, May 8th to determine status. Was told is was not in as yet I explained how we were never told it had to be ordered, did they have a estimated date? The person whose name I did not get because they don't state who they are when they answer the department phone, stated it should be in Tuesday evening for delivery on Weds. I stated I had a Drs appt, he stated they "they" will call me with a 2 hour window> I said if I am not available are they going to put it on the truck and drive around with it all day? He kept repeating they (whomever they are) will call with a 2 hour window. Ok, Never said when, what day whatever. Never said well I can re-schedule for you, nope never offered that option which would have been more logical and customer service oriented. So I rescheduled my appts expecting a call from "they" advising of delivery so I could tell them ok to come ahead. I called delivery desk they had no record. Transferred to appliances, got same person once again. He still apparently hates his job as he was so rude. Said HE cancelled delivery but never told me he did that or was going to do that. Said cuz I stated I had a appt. on Weds., but never was agreed upon to reschedule or even talked about. He just did this on his own. Would have been nice if he said well lets see what day works for both of us, not what works for Lowes. Then he was yelling at me, do you spend all day at the Drs? (None of his business) then he said if I called then cable company I would have to wait all day, really? what does that have to do with my delivery. So now he has it scheduled for Thursday, of which I wont be around have an appt which could take most of the day. So Now I don't know when the stove will be delivered. He apparently does what he wants and does not work nice with others. If he dislikes his job so much then go find something else, don't yell at customers! I will NOT EVER set foot in the door of any of your stores in the future. Lowes does not exist to me and if I have to go to ACE and get customer service or another appliance store I will do so, but Lowes needs to train their people what customer service really is...and referral, forget that!

Order #[protected] Christine Koelsch [protected]
I am the tenant awaiting delivery as landlord is in Washington State

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2:46 pm EDT

Lowe's merchandise purchased but not shipped

Dear Sir,
I purchased an 11 pcs. Vent kit item # 205855 online and submitted it and received an order # [protected] after it was processed. I received an email the next day saying that the order was delayed, and was being shipped to the Lowes Amherst, New York store on [protected]. I began to track my order, and to my surprise, my order was cancelled. I didn't cancel it, and called the Amherst store and asked why? Customer Service girl said they did not stock the item and they cancelled the order. She said they don't carry this item anymore. I said I didn't appreciate the store doing that, without trying to locate it at another's store, and shipping it to there store. She said I would have to go online and order it again.
I proceeded to check online to see what store might have it, and found that the Lowes Springville, New York store had 6 of the same item #s at their store. I called and spoke to Matt in the plumbing and heating department, and asked him if he could ship the order for me to the Lowes Amherst store. He said he would, but I would have to wait a couple of days. I said no problem, and he asked for the order #, and I gave him #[protected]. Matt looked it up on the computer, and recognized that their was a difference in price. He said that he would call me back . Matt called me back, and said he could not send it and said that I would have to call customer service at the Lowes Amherst store. Well, I called Lowes Amherst store customer service and explained to the girl there that I didn't cancel my order and that there were 6 items of the same item # Lowes Springville store and why didn't she have the ship it to their store, she just said I would have to reorder it online again and pay the new price for the item . I was shocked, that just because their was a difference in price, I would have to order it again.
When I went online originally to purchase the item #205885, I purchased it as I would have in any other store, using the computer format and procedure that was available to me. I purchased this product in good faith base on the price that was in front on my computer screen. I am not responsible for the price of the items that you the store provider shows to the consumer, for which I am. The purchase was processed, and I received an order # when the order was submitted after I gave all necessary information as requsted by order form. I have all documents photographed, and am attaching them with this complaint.
I would appreciate it if you would expedite my request to ship my purchased
Item to the Lowes Amherst store as soon as you consider this matter.
I appreciate your time and efforts in helping me to settle this matter.

Thank you,
Eileen Tschari
[protected]
[protected]@icloud.com

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5:33 pm EDT
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Lowe's samsung range and freezerless refrigerator

I received a range and refrigerator today.
The refrigerator door at the top and side is not sealing and coming opened.
I called at 1:00 PM today the store plus customer service which spoke to appliance manager Nathen.
I was told that the delivery people would be dispatched back to my house it is now 6:00PM, 5 hours later no contact whatsoever.
I have food and vital insulin that will ruin overnight.

I need a replacement……
The range had no paperwork at all with it, the bottom drawer has dust and bobby pins, the handle has 4 nicks, looks like the delivery people dinged it when moving it.
The range looks used.

My biggest concern is the refrigerator with the door not sealing properly.
I have taken pics and am seeking further help.
I wish the delivery people would come back and see if they could fix the refrigerator door; I cannot believe they left it this way, the installer was tall enough to see the top that it was not sealing – I had to get on a chair when I noticed the door opening.

I can't believe I am going to have to spend the night with a refrigerator not sealing, I can not leave to get ice for my cooler, I live alone and Lowes might call.
Just waiting, hoping for someone to call back.

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11:30 am EDT

Lowe's store managers/hr/asms

Lowes in Pineville Louisiana has lost interest in their employees growth within the store. You can not broaden your skill. It's favoritism within. They put employees in positions that are not qualified and don't have the skills, and the one that does they tell them that they missed it by 1 or 2 points durning interview. Their resume is never looked at for skills and profession and years of service w this company.
Employee with years of service is given 1 year to find a new job or apply for another position and they put someone else in their position that dont know how to run the position. Those employees has dream to become a ASM or maybe store manager. Not now, this company is not about growth, its about the CEO pockets. What happen to audits, secret shopper, Star programs, Voice team? There is no joy work for a company like this. Its like slavery, and that is not what God intended jobs to be like.
If it wasn't for the employees there would be no Lowes. The Employees are not robots or slaves the are human beings wants growth for them in this company. Send the CEO in without letting anyone know and talk to the employee's and see how unhappy they are.
I would like to see a Black manager in the Pineville store that will bring change to this store and everyone eill be treated equally.

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Update by Abana1
Apr 25, 2017 11:49 am EDT

Warning: “No one can serve two masters. Either he will hate the one and love the other, or he will be devoted to the one and despise the other. You cannot serve both God and Money” (Matthew 6:24, NIV).

Encouragement: “Do not worry about your life, what you will eat or drink; or about your body, what you will wear. Is not life more important than food, and the body more important than clothes?” (Matthew 6:25, NIV).

The workplace offers great opportunities to encourage those who know Christ and to witness to those who don’t.

I have heard many arguments about why God does not belong in the workplace. There is the legal argument. The “it might offend someone” argument. The “what gives you the right?” argument. I have even heard the “it might scare off customers or employees” argument.

But Jesus said, “I tell you, whoever acknowledges me before men, the Son of Man will also acknowledge him before the angels of God. But he who disowns me before men will be disowned before the angels of God.” (Luke 12:8-9, NIV).

If I claim Christ, if I accept His offer of grace, I cannot leave Him in the car and spend the bulk of the day pretending I don’t know Him. Think of how Peter denied Jesus–is that any different from our daily failure to claim Him in the workplace?

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6:21 pm EDT

Lowe's not honoring special financing offer

I received a special financing offer of 18 months no interest by mail. It says: " valid in-store only now through 4/22/17" with my Lowe's Consumer Credit Card, $299.00 minimum purchase required.

We went to Lowe's yesterday 4/18/17 and got a purchase of $1725 but neither the "associate" nor the manager there knew what to do and I ended up with a purchase of 17 hundred to pay in 6 months instead of 18 months because they told me that consumer credit card customer service should fix it for me.

I have called credit card customer service but they don't know of any offer like the one I got and was told customer service at the store should be able to fix it since they are the ones that can actually see my mailed offer. It's been a pain going back and for trying to fix this. I was even told that same offer will be valid tomorrow at any store.

I am attaching a picture of my receipt and the offer I got by mail. All I want is for Lowe's to honor their mailed offer and save me the pain of returning my entire purchase and buying it again tomorrow (as they suggested).

Thanks for any help.

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Cathy Carothers Coleman
, US
Apr 24, 2017 3:10 pm EDT

I'm having the same thing happen with promo rate not being honored. Bought a double wall oven from Lowe's because of 48 month financing for appliances over $998. No one at the store could find the barcode for the 48 month financing (brochure sitting right there by the register, but didn't have barcode on it). It's been one nightmare after another and we still don't have the financing. I have back-up on everything also, but they don't care. I will never set foot in another Lowe's store again and will make sure anyone and everyone I can talk to about it, I will!

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3:46 pm EDT
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Lowe's warranty department

We took our Husqvarna zero turn mower in for repair on April 1, 2017. We were told it was still under warranty and anything electrical or mechanical would be cover 100% and anything else up to $300 would be covered. We were also told we would receive a call before any work was done that we would have to pay for. We were told this on 3 separate occasions by the warranty department. On April 14 we decided to check at the store on our mower to be told it was fixed and had been there. On April 15 we went to pick it up and was charged $152.50. $30 was for a pick up and delivery fee which is fine but we were not told about. After a few more conversations with the warranty dept they changed what we were originally told and said we had to pay for it because our drive belt was routed wrong. So we had to pay $122.50 to reroute a drive belt that we could have done ourself. The other things that were covered under warranty were not repaired and to get the other stuff fixed now, we have to take it back to the store and pay another $30 pick up and delivery fee. This is the worst experience I have ever had with any store or company ever. The warranty dept and the store need to have the same information and should let the customers know ahead of time. I will never return to lowes for a large purchase again. They have lost very good customers by losing myself and my husband. We went to lowes for everything.

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6:21 pm EDT

Lowe's lawn mower/warranty service

I bought lawnmower (Invoice # 09470) at Lowe's on 8/16 and it would not start on 4/17 with loose coils. I called Lowe's Service/Delivery Dept on Friday morning and they agreed to pick up lawnmower. I have a medical condition and could not bring to store. I waited all day Friday (missed medical appointment) with no call or truck. I called Friday night and Delivery Dept (Kevin) stated that I was on the manifest for pick up on Saturday. I waited all day Saturday with no call or truck. I am now done shopping at Lowe's.

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4:22 pm EDT
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Lowe's customer service

I recently placed an order at Lowes, Governor's Pointe, 9380 Mason Montgomery Rd, Mason, OH 45040 for engineered hardwood/laminate installation. On ordering, I was told 7-10 days and their team would be out to install the product, 1500 sq ft. I paid for the service and explained that I was moving into the currently empty home on May 1st, again I was promised 7-10 days. I was called today by a representative of Lowes, to be told the earliest he could look into my install was May 3rd.I asked why I was promised April 17th? I was told I shouldn't have been told that and basically, this was my problem, no compensation for the inconvenience or lies I was told.

This is not acceptable. If I was told the truth I wouldn't have placed the order and would've gone with Empire flooring, who were slightly more expensive but offered a far greater standard of customer service.
I am moving into our new home on May 1st, furniture will be in place and my two children and pets accommodated. My furniture are heavy antiques, no offenses but I would like these items handled carefully with limited moving and by professionals, the repair would be costly and the pieces can't be replaced.
I would like Lowes to back their promise for installation on April 17th. I don't like being lied too.

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4:01 pm EDT
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Lowe's purchase

I had purchase from Lowes a Drill and Insurance plan, The person who sold me the insurance took down all my information, I lost my receipt. Lowes is able to find original transaction which it was a drill that I had returned and same day bought a different one with the money they gave me on the returned item. They can not locate my return and new purchase. I am stock with an item that cost me over $200 just because they cant find the sale. They refused to exchange the item for me at the store and I have been given the run around.

All I want to do is locate the insurance I purchase for the tool, after all they took down all my information, I saw when the cashier entered it on the registered. I cant understand why they are not able to exchange the item for me.

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4:40 pm EDT

Lowe's windows installation

Ordered windows on 1/20/17. Contract said to match existing white color but the windows that came were BROWN. The color ordered was another manufacturers color and had been done by mistake. I told the installation team but they told me because they had started the job they had to finish. I asked them to call Lowes but subsequently found out no call was made until after the job was finished. Windows were not installed correctly and no clean up was done. No walk through with customer was done. Window manufacturer rep and sales rep came out to check. I showed them the sharp items/mess left by the installation team and the badly installed windows. They agreed. I told them I did not want the same team back and they said there were other installation teams that Lowes use.
Correct windows were then ordered and I'm still waiting on their arrival. (Now 4/11/17.)
Project manager Beth called saying I have to have the same installation team. I said I did not want the same people. I called CPO and spoke with manager Kevin who said I have to use the same company but if they don't have another team then another installation company can be used. I called today and there is conflicting information saying he's wrong.
Lowes has now put the job on hold until I decide to agree to have the same team. This is totally unacceptable and a total lack of good customer service. I am now stuck with brown windows and despite having paid you in full on 1/24/17 I do not have my windows installed. I am unhappy with the length of time this is taking and the fact that you are refusing my request for another installer.

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8:59 pm EDT

Lowe's flooring/ countertops/ and backsplash

We came to Lowes in Torrington Ct to get a floor quote for laminate flooring and vinyl flooring in the kitchen. The friendly staff set us up with measuring company with a date and time. The measuring guy shows up and right off the bat goes right to the transition of the living room and dining room and precedes to tell me that the rise between the two floors was to great and the installers will probably have to do something here to correct the problem. I had wall to wall carpet and the measuring guy had X-ray vision. He could see the problem right through the carpet. On top of it all he was suppose to measure the kitchen back splash which he forgot and we paid for. Now my wife and go back to lowes to look at countertops and a nice mosaic backsplash. A week goes by and when we get a call back for the floor quote $9000 for approx 550ft laminated flooring and approx 60 ft of vinyl flooring all installed. I was baffled by this quote because it was so high. Home Depot quoted for $9000 upgraded pergo XP flooring upgraded vinyl flooring, granite countertops installed, and a glass mosaic ceramic backsplash installed. This was a huge price difference between the quotes. The floors were installed by a Home Depot contractor and they were beautiful way beyond my expectations. As for the floor problem there was a slight difference by a 1/4 inch which was corrected by a manufacturer recommended exspansion joint. We are now in the process this week for the granite install. Unfortunately for Lowes The scam is being sold by the outside measuring company, Lowes, the installer company just get more money out of potential good paying customers.

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3:36 pm EDT
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Lowe's carpet

I purchased carpet from Lowes in Springfield Ohio February 2016
Was installed April 2016
Fibers and carpet wearing
SHAW said it was cause by not taking care of the carpet I vacuum 3 times a week
They said it was dirty
The carpet is only 9 months old
The lowes said they can't replace it either but can give me a $300.00 Lowes gift card
So I'm out 1100.00 dollars for carpet
Very poor customer service
Very poor corporate service
Will never shop in a Lowes again

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2:52 pm EDT

Lowe's sliding door replacement

I ordered a sliding glass door at Lowes January 23rd. I asked how long it would take the salesman said it depended on how long the permit takes. I got a call from Lowes 2 weeks later letting me know that the permit was issued and the installer would call to set up a date within 24 hours for installation. A week went by and still no phone call. I called again and was given the installers phone number and he told me that his first opening was March 23rd. That's 2 months since I purchased the door! The day of installation I am rudely awoken by a phone call at 6:30 in the morning that there was a Lowes truck outside waiting to deliver the door! Not one person at Lowes told me that the window would be delivered separately! I thought the installer would bring it with him. It was dark out and I had to hold a flash light for the Lowes employees to see where they were going. So then the installer shows up and realizes that the door is the wrong size and it could take a while to get the correct one installed. I was so PO'd I called the "Manager" who ended up being the "Asst. Mgr." told me that she would check into the situation and call me back. Then another Lowes employee shows up when the installer gets back from the store and tells me some lame story about how things got screwed up and made it sound like no big deal. I guess Lowes decided that they could use that window but it would have to be made to fit! Since I know a little about Home Improvement I knew a 1/2 inch was no big deal but it was just the point that it wasn't what the installer measured for. After the installer went to the store to straighten this all out he brought back the materials he needed to install the door properly because the Lowes employees that dropped off the door didn't bring it with the door! I never got a call back from the manager because the guy who showed up from Lowes was sent here to "take care of the situation" I told this guy that I still wanted a call back from the Asst. Mgr. She called me back and I told her that I was still not happy about getting woken up at 6:30 in the morning and that I was very disappointed in Lowes. She tried to make it sound like she was doing something nice by telling me that they didn't charge me for the extra labor and materials. I told her that there wouldn't have been any extra labor and materials if the door was the correct size! I decided to call the corporate office to complain and they said I would hear back from the local stores top manager within 24 hours. I hope I don't get another lame story! It seems that the only person that knew what he was doing was the installer and he did do an excellent job and even cleaned up!

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11:58 am EDT
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Lowe's shower door item no 59476

I submitted complain against Lowe's and received response from Complain board. I was informed Lowe's customer service will respond within 7 business day. It has been over 20 days without response.
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Your complaint has been forwarded to Lowe's Home Improvement / Lowe's Home Centers customer service. You should receive a reply from the company representatives within several days.

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We sincerely hope your issue will be resolved as soon as possible!

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12:29 am EDT

Lowe's customer service

I arrived at Lowe's hoping to purchase a closet door, in which had to be costumed ordered. I asked a associate for help and his response was, " I do not work in this department and the guy who was suppose to be here called in sick and the next shift starts at 2. it was 1:30 at that time. spoke to manager and she also seemed to not find someone to help us. Because no one knew how to order some custom doors for us. If our time means nothing to your company then I assume our business doesn't either. We left with no doors and no help form anyone (even your manager). we ordered our doors elsewhere. We can never find any help when needed and if ever an emergence happened we could NEVER depend on Lowe's to help us. I do hope someone takes the time to read this and care about customer service in your business. Our time should be valued and some courtesy should be given to customers.

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8:59 am EDT

Lowe's rebate earned but not received

I purchased $11, 000 worth of kitchen cabinets from Lowes in Carlsbad, CA. One reason I shopped there was that they offered a 10% rebate. It took 4 trips to the store to complete the order because only one associate was able to make or change an estimate and he was often not vailable. When I finally completed the order, I was told that the rebate was in the form of a Lowes rebate card, not cash or a discount on the purchase price. OK, I bought them anyway. I was directed to enter the sales data into Lowes' rebate website and after completing the form, was issued a tracking number. That was 9 weeks ago. The rebate form says that the rebate will be processed in 6-8 weeks. Needless to say, I haven't received it nor does the tracking number work. In the last 9 weeks Lowes has contacted me by email 3 times saying that my sales date "was not captured" and that I needed to provide it. I replied to all these emails. I was also contacted in person by telephone by someone asking the same question. I told her the sales date and that I had already answered the question by email. When I finally was able to contact someone in person at their provided phone number to find out the status of my rebate, I was directed to resubmit the request by mail as Lowes "was having trouble with the rebate website". My son had a similar experience with Lowes when he remodeled his bathrooms. I should have learned. I will never do business there again and have spent the $5000 on countertops I planned to spend at Lowes somewhere else.

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Carole S Kassmann
, US
Mar 08, 2021 7:12 pm EST

My husband and I bought appliances A YEAR AGO THIS MONTH. Have not received rebate. Some BS from customer service that it's a second tier problem blah blah blah. Cannot track anything. I have all the documentation. Lowes is sinking. My father passed in November and we called to set up an appointment to get new carpeting in my dads house to sell. They never showed up nor called. Buh bye.

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4:09 pm EDT

Lowe's customer service

Second time within a year asking for help and 'Roger', kitchen cabinets, at Madison Heights, Michigan store. Both times I treated as if I was inconvenience. The inventory showed 2 left, I which I could understand it would be like a needle Inca hey stack, but at times the inventory items are in fact at store, just a matter of taking a quick look, even in possible other locations in store. Out of frustration checked other stores and they all had 2 in stock. He told me to go to those stores and they might be there. Now, two in stock in all store locations way across town, I said I can go there and and see when he couldn't even search, get out of his chair and help me find them - why in the world would I go to other store if two were in stock. Ridiculous and rude and disrespectful.

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4:12 pm EST
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Lowe's used/defective lg washer & dryer sold as new

I'm discouraged because you want detail but limit to 350 characters. What I have written so far is over 1, 000.

I am am full of adhesions that cause a great deal of GI tract problems to the point of vomiting. I have also suffered brain injuries and coma.

Hindsight is 20/20 and It's taken over a year due to my health problems.
Lowe's did me wrong.

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Update by Kathy Menard
Mar 11, 2017 4:24 pm EST

How can I remove my complaint? I was not aware it was going to be posted this way. There is no room for detail so I need to find another agency to help me.

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2:12 pm EST

Lowe's fans

Purchased a home and could not get the remote to work. Purchased a matching fan for another room hoping remote would work for both. Called the service department and they said the original fan was too old (2012) for replacement parts and the sensor in the fan was probably broken. After telling me how to reset the remote I tried several times. His answer was to purchase a new fan. I told him about a blog I saw about replacing the battery even though the blue "Harbor Breeze" lights are working on the remote. He said if the lights were working the remote was not the issue and that the fan would need to be replaced. I did purchase new batteries. Reset the remote as told and the fan worked immediately! Next time, try purchasing new batteries first thing. Company is obviously not very informed.

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Contact Lowe's customer service

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

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Use this comments board to leave complaints and reviews about Lowe's. Discuss the issues you have had with Lowe's and work with their customer service team to find a resolution.