Lowe's
reviews and complaints

I purchased a refrigerator Nov. 24, 2015 from Lowe's. I did not receive the correct refrigerator until Feb. 2, 2016. Lowe's sent the wrong one the first time, and salesman never order a new one until I called him to complain. Then Lowe's sent a damaged refrigerator, and I had to wait another six weeks to finally receive the right one. Then in July 2016, the freezer had ice on it and I had to wait until October 10, 2016 before the door was installed.
Guess what! Here it is August 2017, and I have ice on the freezer door again!
I have called and made an appointment with repair man from Lowe's Service department and they can't get here until the end of August. Then I will have to wail another three months to get the door. One thing for sure, I am glad I purchased the Protection Plan but the wait is ridiculous.

We have gone to Lowes for all of our home reneeds from buying Flowers appliances renovating our kitchen and carpet. This time as we always have we went to Lowes for a new ceramic wood look plank tile. We ordered had it delivered was given a install date. We removed all of our old flooring ourself so we were living on the plywood under the flooring. Needless to say I was very excited for the in stalker to come out. He came! As I hear him sighing every now and then I ask him if something is wrong. (He started nothing) he kept going in and out of the house. Finally he spoke and said he could not lay the tile for there was a very small part of the floor was not level. I was upset but understood and assumed is a solution. According to him my choice was a vinyl floor I then got really upset. He said there was nothing he could do. He left I got on the phone to find out what the next step would be. I explained and was put on hold for 30 minutes and got disconnected. Called again explained again and adding on now about being on hold. I was told by the installer someone would call me too. Well I never got that call.they gave me no solution I had all this flooring in my garage without an answer. I called Home Depot explained to them what was going on and the level issue. ( by the way my installer said they don't do what I needed) Home Depot could not believe an installer would not know how to level or would do it. They sad that would me no problem for them. So. Called my Lowes and told them the situation and to come pick up the products in my garage I know longer trusted who they use to install. Home Depot came out before I ordered my floor the issue was fixable and the installer will be taking care of it. Lowes left me hangin gave me no solution never called me so I am very disappointed. Besides everything this installer told me he only had two hours of sleep the night before his hands were shaking very bad. I really don't think he wanted the job or put in the extra work that would need to be done. All I wanted was a solution from someone and I got nothing. The more I have sat on this and still do not have my floors because H D installers are busy until the sept. 11 when my job will be done. I thought someone should know about about their installers.

Purchased a Samsung refrigerator from Lowes we purchased a 3 yr extended warranty. One yr later the compresser went out we were without a refrigerator for 2 weeks. In June of 2017 it started to make a loud noise and no ice they have replaced the ice maker put in freeon adjusted and the last time the service man said the water line was frozen we had ice for a couple of days yesterday the loud noise started again and no ice.this refrigerator is obviously a defective product. Because today is August 2nd and the warranty expired on July 31 they will cover any repairs. I'm tired and I want a new refrigerator so they have left me no choice but to go to Consumer Affairs

Today which is August 2, 2017 I came to the Lowe's on Primrose Street in Springfield Missouri to get my two red umbrellas that I had paid for online on August 1st. On August 1st, an employee called me and told me she had the two umbrellas that I ordered and that I could pick them up. I told her I would be in the next day. She said that was OK. Today, I went to pick up the umbrellas and they were not there. I came from Billings which is a 40 minute drive one way. The head cashier said I could have a bigger umbrella that was red but he could only give me a 10 percent discount. They were 88 dollars each. The ones that I bought were $48 dollars each but they were on sale for $24. I went back in the store and picked out two umbrellas from the same company and for the same price of $48 and brought them to the head cashier and asked him nicely since it was their error if I could have the same umbrella in a different color for the same price. I had him call the manager. The manager said no. This really makes me upset so I called good friend that had worked at the same Lowes for two years and I asked him about this situation. He said it happens all the time and most of the time if you order online you need to talk to who calls you and tell them to hide it and then give them a tip when you pick it up. Otherwise the items will not be there. I just wanted everyone to know that orders online please do not order from the Lowes on Primrose. My husband and I spent 80 thousand dollars 5 years ago remodeling a house and bought all the supplies from Lowes on Primrose and to be treated like this is terrible. I will never set my foot into that store again. There is no reason that the manager could not of given me the same price for the same umbrella (except the color) from the same company that was the same retail price. I have wasted over an hour just going to and from my house for something that was not there. Who is going to give me that hour back?

Ordered 1900 shower from laurel mountain through Lowes, Waterloo, Ia. Had a licensed, bonded insured plumber install to exact instructions. Everything plumb level, lined up perfect. Well, there is a 1/4 "gap inbthe back seam. There is supposed to be a 1/16th gap which gets caulked to look like tile which isbthe wall design. Called Lowes, called Mfg. . Told md it was a design problem they were working on but they weren't doing anything for my problem as they were selling lots of this shower. So was already upset with Lowes, then comes the really big deal. New vinyl plank flooring. Not the cheap stuff, it has the foam backing. Installer rep out and knew problems we had with 3 holes in cement as had a wayer line leak. Lowes instructed us to buy heavy metal to put over holes and we did. Installers 4 hours late, no call from anyone. Started bathroom and it looked terrible so I said something. Next they didn't know they were to move appliances so no cart. Said they didn't think they could go over metal so called big boss, Mike, sent pics. He said fine go ahead. We went out to dinner and returned 2 hours later. They were gone, house inside door open, windows in kitchen open and lights on. No note no call. I called company at 10 pm. Said they were not laying floor period. Lowes has a contract with TNT CONSTRUCTION so they cannot use anyone else. I am having flooring picked up tomorrow and expect a full refund. I cannot get the floors laid until august 21st from Carpetland. This has beeh HELL.

July 25, 2017
My husband went to Lowe's this morning to get a few things he needed for our home and check out some air conditioners for our business. He had left his cart a couple of feet from where he was looking at the AC'S with some items including his wallet. Someone decided to take his cart without asking him if it was his. When he realized his cart was not there he panicked and went looking for it. He found it by a cashier and asked who had taken the cart. The cashier informed him it had been her and that it was policy to secure the cart if it was unattended. He then told her that he was on that aisle and why was he not asked if the cart was his. She just told him she was following company policy. My husband asked to talk to her manager. When the manager arrived she informed him that it had been her that moved the cart and also was just following policy. He then asked why he was being lied to since the cashier had told him she was the one that took the cart. At this point my husband was very upset and requested their names the number for corporate. She refused to give him their names and told him she would be right back with the phone number. After my husband waited for a while he asked another cashier for the manager and she told him he should leave the store and go back to Mexico where he belonged. This is unacceptable racist behavior. As I mentioned before we are business owners here in town and we will be spreading the word of his treatment at this location . We will definitely be taking our business elsewhere.

I purchased a Wagner Flexio 690 paint sprayer. When I got home I discovered the product had been sold previously. There was someone else's sales receipt inside and a manual for a motion sensing light. At this point I do not know if all the original components are present. So I returned the box for a refund. A lot of wasted time for me. I was amazed that Lowe's would put a return back on the shelf without even a cursory inspection of the contents. Lowe's can be assured this incident will cost them some sales.

July 22, 2017 (Date last visited store #0642)

I shop at the West Orlando's Lowes and have never had an issue until I purchased and new house and needed blinds. My wife and I visited Lowes and there were no sales associates in the blind department, so we asked for assistance. We were told the person handling blinds was out at lunch and would return soon. We waited and waited and the schedule person never showed, but someone from the paint department finally came to service us. As we explained what we needed the sales associate explained she was from the paint section and didn't have information on special orders. We ask as many questions that she could answer and left the store. A week later, we decided to try again. Once again there was no one manning the blind department and we were told the schedule person would be in soon. We waited for the time they specified, but of course no one showed. We finally talked to a manger and some of our question were answered. A week later on July 22, 2017, I decided to give it one more try. Once again the blind department was not properly manned and we received the same story the sales associate was out to lunch. After about 30 minutes of waiting, we finally got a sales associate from the paint department. The lady asked what we wanted and then logged on to her computer and left without saying a word. We waited about 20 more minutes and then my wife began to roam the store looking for her. My wife found the sales associate in the paint department servicing other customers. I was loosing my cool by the time, so I asked for the store manager. The manager did get someone whom was knowledgeable and could answer our question, but the special order was 3 times price of the store stock and didn't match.

I decided to go to Home Depot where I was serviced in 10 minutes and someone will be at my home measuring my windows in the next 48 hours, so Lowes missed a sale of 22 window treatments.

This is what I have concluded from my experience at Lowes:

1. The paint and blinds department have merged and the personnel in the amalgamated department are not properly trained.

2. The store line is to tell you the schedule person is out to lunch or will be in soon until the load on the paint department diminishes, so they can get to the blind section.

The reason for my compliant is I want to know if the merging of these 2 departments is standard operating procedure. I am also very upset that I was repeatedly lied to about a sales associate being out to lunch or scheduled to come in soon.

In December of 2015 I purchased a Dryer from Loews. I also purchased a 3 year extended warranty as I had some issues with the previous dryer from Loews.
In September 2016 the dryer stopped working. It would not heat up and eventually would not turn on at all. I called for service and ten days later the dryer was repaired. The switch was bad and the knob was broken on the inside.
In April of 2017 the same situation occurred with the same results. The repair took two weeks and the switch was bad as was the knob.
In July 2017 I again had the same problem and Loews schedule a repair man who no showed. Three days later the second repairman no showed. Finally two weeks later a repairman saw the machine, said it was the switch and the knob and he would order parts- that would take 7 to 14 days.
I called the service department and ask to invoke the lemon law of the warranty and was told that I had to have three service repairs under the extended warranty (the first issue was under the manufacture warranty) before they would do anything . This is clearly false advertising but I have no recourse but to make sure every social media I have access to is aware that Loews does not uphold their agreements .
I will never buy from them again

On July 9th, 2017 - I purchased a dishwasher for our new home from Lowes ONLY because they had sent me a coupon for moving into a new home and I thought I would try Lowes instead of going to Home Depot, like I usually have done in the past. We were told the dishwasher was in stock and that it would be installed within a few days. By 7/12, I had not heard from anyone, so I called, and then was told that the dishwasher was backordered, this was the first I had heard this. The person I spoke to did not extend any sort of empathy but was matter of fact and told me that I would get it when I got it. He was very short and rude. On 7/14, I still had not heard from anyone, so I called again and this time was told that they had tried to deliver but had the wrong address. No one had contacted me at all to verify the correct address! So, I was told that they would come today, 7/18. Now, we are 9 days out from date of purchase. So, this morning, I get a call from the installer saying that he is coming, I verified address and I think we are good now. THEN, Lowes called. This is the first time that LOWES called me through this whole ordeal. Nancy Reynolds with Lowes calls me to tell me that their is a dent in the dishwasher and that they will have to get another one and it will probably be another week. She did not apologize, she was short, to the point and almost angry like on the phone. She told me that I would have to wait. I told her that I was looking at 9 days now without a dishwasher when I had been told it would be 2. I, then told her I wanted to speak to a manager. She said she would have a manager call me. This was at 8:35 a.m. At 1:45 pm, I still have not heard from a soul at Lowes, so I just decided, that they did not need to hang on to my money any longer - they had shown me that they really do not care about me. I called Lowes again and spoke to someone in customer service and told them I wanted my money back. They said ok, when I told them I wanted it to be refunded today bc I wanted to go to Home Depot to get a dishwasher, they said ok. I asked for an emailed receipt and was told it would be sent. I waited. It never came. 2 hours later, I called back! I spoke to someone else in customer service, this time, Nancy Reynolds happened to be there and she was handed over to me, she told me that she had been given permission by corporate to refund my money (which I thought had already been refunded). I told her that I had waited to speak to a manager, she had no response. It seemed to me that she had not even entertained the idea of helping me out but, had made up her mind that she was done with me & was going to refund me out. There was not resolution discussion at all. I asked her if she was going to be doing the refund today and she said yes, I told her that I would be taking my business to Home Depot and she said OK.
Overall, I got the message LOUD and CLEAR that Lowes does not care about my business. No one bothered to do anything they said they would do, return phone calls, or even refund the money until the very last call. A simple. " I am sorry" would have gone so far. I never heard that! We just bought a home and will be renovating, and will be spending a good chunk of money. I ran over to Home Depot where I ordered a dishwasher and was treated with kindness. I have already been called to thank me for the order. Lowes needs to take lessons from them in Customer Service!

Your Order Is Scheduled for Delivery
Friday, July 14, 2017 8:10 AM
Dear DONALD,
Your Lowe's order is scheduled for delivery on
07/17/2017.
To ensure a successful delivery experience, please read About Lowe's Deliveries. You'll be informed of a two-hour arrival window the evening before delivery. Please note that Lowe's is unable to connect your appliance without the use of new appliance accessories, if applicable.
If you have any questions, please call Lowe's Delivery Services at [protected] or email [protected]@Lowes.com.
Thank you for shopping with Lowe's.

Sincerely,
Lowe's Delivery Services

Product(s) Scheduled for Delivery Quantity

7.4-cu ft Stackable Gas Dryer (White) ENERGY STAR
Item #: 645122 Model #: DLG3171W 1

TWINWash Compatible 4.5-cu ft High-Efficiency Stackable Front-Load Washer (White) ENERGY STAR
Item #: 794816 Model #: WM3270CW 1

Deliver To
DONALD TOWNER
16700 EDWARD TEACH
5285 Jamaica Beach
JAMAICA BEACH, TX 77554

Deliver From
LOWE'S CENTRAL DELIVERY TERMINAL - HOUSTON, TX
Store #: 3362

WARNING WARNING WARNING

July 12 I ordered a LG microwave, Black SS LG refrigerator along with the above LG stackable washer dryer from Lowe's online and confirmation was received. Subsequently, Lowe's emailed me their delivery confirmation with a delivery date of July 17, see above email. I called today to add the stacking kit for installation for stackable units and Lowe's tell me…Ooops! they don't have the dryer and it'll be 3 MONTHS before they have this dryer! Not only that, but they will not substitute a comparable LG gas dryer for the same price because I purchased the washer and dryer during their 4th of July sale. Lowe's should not have accepted the order when they didn't have any in stock. They should not have sent a confirmation of delivery date when they didn't have any in stock.

Be careful when ordering from Lowe's on line site, they don't seem to know what they have and throw you back to the local store to correct their mistakes. Unfortunately, there has been no one at Lowe's who will take ownership of their error and make it right for a long-time customer. Charges are pending on my credit card.

May be the last time I purchase from Lowe's. I built or remodeled two homes this year with majority of purchases (including lumber) at Lowe's.

Would love to hear from someone with Lowe's for explanation or resolution of my problem.

Lowe's is horrible. Don’t use Lowe’s or Chris George of Alabama Dream Homes! This is the slowest, lowest quality, and most stressful install company we have ever used. The contracts with Lowe's to install siding and a deck were signed on March 2, 2017. We were told that the siding would be completed in two weeks and the deck project would be completed in a similar timeframe.
We have had to deal with multiple problems and difficulties with quality and timing of work, and the conduct of Lowe's or Alabama Dream Homes. The problems include:
The subcontractor Alabama Dream Homes selected by Lowe's attempted to perform various portions of the work in a manner that did not comply with applicable city building codes, and we and/or the City of Opelika, Alabama were required to insist that building codes be followed.
Alabama Dream Homes also did not obtain building permits as required by the City of Opelika, until forced to do so at our insistence; various shortcuts and/or improper materials were used on the project, requiring us to have to insist that the substandard work be remedied, and in some cases, the substandard work is still not remedied. Many of the main screws attaching the deck to the house were not even touching the house, since they tried to cover damaged wood. And this deck is about ten feet off the ground! I have video of Chris George playing with one of our security cameras, probably to disable them so we could not see the bad work he does. Boxes, empty food bags, drinks and other trash has been repeatedly left in our yard. Ladders, trailers and other construction materials or equipment left in the yard for weeks; and most notably, Lowe's and/or Alabama Dream Homes have continued to delay and the project still has not been completed, as of July 13th, 2017. We have complained to corporate Lowe’s for weeks, but they are not able to help much and Lowe’s has shown no willingness to provide any type of refund or compensation.

I purchased a garage door and garage door opener from Lowe's on April 27, 2017. Requested an outside keypad and frame on the outside door to be replaced. The install was done on June 27, 2017. The outside frame was not replaced and no outside keypad was installed. Contacted the store to question why there was no outside keypad or why the capping was not replaced. The sales person contacted me two days later, he did not recall me asking for an outside keypad and he could not answer why the capping was not replace. The company that installed the garage door contacted me, and informs me that the capping was not replaced because they could not match the color. No one mentioned that there was a problem matching the color of the capping when I placed the order. In my experience if anyone needs a garage door to be replaced and frames, Lowe's is not the place.

I am flipping a house, have a agreement of sale, one of the contingencies was to provide all stainless steel appliances, pretty typical. I got to Lowes in Oaks Pa, purchase a stove, range and fridge, set up the delivery date, so far so good. I intently tell the sales representative that this is a contingency for the house sale so we need the appliances delivered on time and date with no issues. I set the date a week before closing because I didn't want to supply appliances if the deal fell threw. On the day of the delivery the delivery company called me the day before and gave me the window they are going to be out for the delivery, so far so good, I take a 1/2 day off work so I can be there for the appliance delivery. The time from was from 12-230 Monday the 26th, I arrive at the house at 12:15, they also said they would give a 30 minute heads up call. I am waiting and waiting come 2:45 I call the delivery company they say they cannot get ahold of the driver so I head home (30 min away). Once I pull in my drive way approximately 3:20 I get a call from the driver saying he will be there in 45 mins, I am a little pissed but things happen. I get to the house they pull up around 4:20. They IMMEDIATELY tell me that the fridge has a large dent in the front, they said I purchased the "floor model" I explained to they that I purchased all new appliances, I called the Lowes Oaks, took me 30 minutes to get threw to them. They finally get someone on the phone named "Bob", he confirmed that I did purchase all new appliances. I refused the damaged fridge per Bob's instructions, he said he will have one sent out to me within 24 hrs due to the time constraints of closing.

Here it si Wednesday 28th, I cannot get a manager to call me back, every time I call they transfer me to the manager, the call gets disconnected or a lady answers and I have to explain the entire situation over again. I finally called corporate and they explained to me what was going on, I now have a delivery set up for Thursday the 29th, literally with one day to spare, this fridge cannot be damaged. I am prepared to file a lawsuit against Lowes if they do not fulfill their obligation and settlement gets pushed back, and I get penalized.

I will never shop alt Lowes again!

We purchased a 54" cut riding mower and wrong mower was delivered. we went to Lowe's the following business day and was told they would get to it but not today, they were too busy. we paid cash for this mower and now that they have our money could care less about their customer service. The mower that was delivered to us was a used mower and will not start.

Hi I bought a washer in Feb 2016 it only lasted 1yr and 4 months I had purchased the extended warranty for it. when I called to have my washer repaired, a tech came to ck it out and said it needed 2 parts and he was going to order the part and it would take 3 to 5 days to replace. well the next day I got a call from someone from Lowes saying the washer was non repairable parts were to expensive to fix & they were going to buy me out.
I was busy at work and really didn't think much of what she was telling me.
she asked how much I paid for my washer I told her and said they were going to issue me a ck. After hanging up with her I started thinking why are they buying me out sending me a ck for the broken washer if I have insurance it means if u can't fix it replace it. I called the # on my receipt for customer care, I explained to them I didn't want a ck I wanted them to replace the washer bring me a new one and take this one out. told her I thought that's what having insurance if for, not you all to buy me out and I have to go look for another 1 and pay delivery charge again. if I would have known that extended warrenty meant this I would not have purchased a washer from Lowes! I have called several times with no help they keep telling me they did replace the washer they bought me out, well I went to ck out the washers and the one I got before is $200 more now so how is this helping me get another washer with the money I got? I am very disappointed, mad and out of a washer I didn't expect to break down in over a yr of having it. one of your customer service rep even told me I should have read the brocher they gave me on the extended warranty, I never got one when I bought it the sales rep gave me the receipt and told me to save it get a copy of it because that was my extended warranty on the receipt. I have never heard of having insurance and they buying you out and not replacing the appliance, this is not what I thought having insurance if my washer breaks meant. The sales rep even told me if it breaks and we can't fix it we will bring you a new one.. What a lie I guess just to make a sale.. I will never purchase anything else from Lowes

Maria Zurita
[protected]
San Antonio, Tx
4914 Cannon Dr 78228

We bought a washing machine at Lowe's 5 yrs ago and the service plan that came with it. Have been paying $122.95 every year to maintain this plan. on Sat June 10th the machine wasn't spinning/draining so we called to have someone come take a look at it. Can't come until Tues 6/13. ok fine. Take 13th office, guy comes. needs to order a part - back tomorrow. Take Wed 6/14 off, guy comes, puts in part. Now need to order another part, back on Friday, will call Thurs to confirm. Ok take Friday off. He calls Friday morning to say he had an emergency, is going away for the weekend, will be in on Monday. Now going to have to take ANOTHER day off on Monday and going on 10 days w/no washing machine. Called service dept [protected] to complain, ask for a manager, tells me plan B is I get someone here to fix it, they will reimburse me, send me claim form. Great. call 4 different local places and NO ONE will touch the machine since Lowe's service guy touched it and it's now a liability to them. So much for Plan B. I call Lowe's Regional Office [protected] and speak to a lovely gentleman who is going to either get me a loaner machine or a technician to fix it. Still have the idiot coming on Monday in case this doesn't work - won't cancel him. Let him waste his time like he has wasted mine. Moral of the story: buy at Home Depot.

Do not buy anything from them. Had them install a new Kitchen and the Carpenter was of 5/8 of an inch . He said he wasn't I showed him with a laser . Then Frig. Goes out for not making ice. Took forever to get replaced with extra warrant, then my Washer and they took a week to decide if replace or repair . It was repair after it leaked oil the whole time. I complained and got a new washer. Had I not they would have replace the washer except the housing. Now my floors they said I could use I cant . They have billed me and my credit score dropped, This store needs to have all new managers and respect. The dept. Manager told me it is what it is. So now I sit here without floors and an added bill of 800.00 and no product in the store, no delivery date and Installer has been reassigned. What a deal!

A case has been filed with The Arizona Attorney's Office pertaining to a matter involving a purchase of roofing materials for a private residence: On April 8, 2017, I paid for a special order and received a receipt for the amount with a guaranteed delivery date of; April 18, 2017. I called them every day starting; April 15, because I was told by Dave(the salesman) that it could come early. When I called them on; April 17, they told me that it wasn't there and is not scheduled 'til tomorrow, so I asked; will it be there tomorrow because I want to get started on the 'tear-off' and the guy told it will definitely be here tomorrow. I went up and tore off the back side of my roof and sat all the next day waiting for them to call to tell me my materials are ready for pick-up. Well, they never called, so I called them and spoke to Dave(the salesman) and he told me that ;the vendor called yesterday and said the truck broke down in Las Vegas and I'd have to wait until April 28, for my materials. I was a little angry so I asked him; why didn't you call me when you found out? He said the call came in at the end of the day. My next move was to call the manager. He accused me of lying and told a few lies of his own. I called their customer care number and got the same con-descending overtone. On April the manager called me to inform me that my roof was in after I submitted my report to The A.G.. It's amazing how when The A.G. became involved they got my materials within 24 hours a whole two days earlier than the projection but they couldn't do it when I asked them to do so. They said; we can't override it. I've also filed a complaint with their pathetic customer care but I doubt it got processed. I figure these people owe me: an admission of their neglect and irresponsibility, a heart
felt apology, and I believe they should offer me some sort of compensation for all the aggravation they've caused me and my grandmother as it was her house that I was roofing. If I had gotten my materials when they were due, I would have had cool temps. calm winds and someone to sit with my grandmother, she's 99 years old and I'm her caregiver. I arranged perfect circumstances in which to do the roof, but as it worked out I had hot temps, unbelievable winds, and had to constantly check on my grandmother. This is after having to live in a house with half the roof wide open for ten days during the rainiest month of the year.Phone# [protected]

Hello my name is Ivonne Drake and I purchased a water filer for my refrigerator on 2 and a half months ago from Lowes. June 8th my refrigerator quit making ice or giving water. Figured it was either the motor or a clogged line. Called a repairman out to fix it. $101.53 dollars later I was told the filter was faulty. He stated he has had a few calls on those water filter being faulty. DO not have my receipt from 2 months ago and they will not refund me any money since this items has to have a receipt. So I ended up having to search my bank statement and lucky found the transaction which was 3/19/17. So I was able to get my filter refund back. but would like to get my service fee reimbursed also which would be $50. I can send you the receipt and the repairman's bill I had to pay.