Lowe's
reviews and complaints

On 09-30-09, I made payments from my checking account's web bill payment service to LowesVisaCredit, CapitalOne, & Household to be paid on the same day. CapitalOne and Household updated my available credit in 3 days.

LowesVisaCredit informed me today, 10-11-09, that although they received it on the 1st and put it on my account activity on the 2nd, they will not update my available credit until 10-18-09 because they have to confirm my payment from my bank.

My account is in excellent standing--haven't been late or over the limit since the first couple of months when they couldn't get my statement to me in a timely manner. I use it often. I was thinking about using it to pay my cable bill to get more Lowes' purchase points for a $20 purchase credit, but having to wait for almost 3 weeks for the use of my payment is rediculous. When LVC finally updates my available credit, I will owe less than $100 to pay it off and that is what I will do.

One of those pop up windows came up when I was signing off of my Bank Site. It was to get a $500. Gift Card to Lowes for taking a survey. I usually just ignore the surveys, but I decided I would take this one. I thought, they are advertising on my bank site and Lowes is a reputable company so it should be okay. I took the survey and had to order items from 2 companies in A, three items from 3 companies in B, 2 items from 2 companies in C. Against my better judgment I did. I ordered trial items for $1.95 up to $5.95. All had club memberships and you had to cancel by the 10th day or so. I finished and waited a few days before I started to cancel. I received 2 of the items in 2 days, called to cancel the membership, received a return merchandise # and sent the items back. I then called all the places I ordered from and cancelled the memberships, except for two, which I kept. Well, I haven't received any notice or emails regarding the gift card for Lowes and there is no where to call or email about receiving it. I did, however, receive quite a few charges on my credit card from things that were cancelled and things I never heard of. I am disputing these charges, but now I am being told I have to have proof of my cancelling an item which I can't do because it is not something I knew about until I looked at my credit card statement and saw these companies and charges. I called the companies to find out who they were and to get my credit card credited and was told I couldn't. This is when I went to dispute it with my bank. My bank is now telling me that I have to send them proof of the cancellation before the cancellation date. So now I have gotten charged by three companies that I never heard of and I am going to be stuck because I don't have any proof of cancellations. I cancelled by credit card and they issued me a new one because someone was charging items on it, but these charges are not getting removed.

Moral of the story - Don't take the online surveys, I don't care what anyone says, they are a scam and you will end up paying for a lot of items and they are anywhere from $14.00 to 100.00 per item.

Back about three years ago we were buying a house and it needed a few appliance upgrades. At the time there was a Lowes store opening in our area, and the had some fabulous grand opening sales, so we did a little research on the brands they had, and ended up buying a Mid level Samsung unit in black along with the Lowes extended warranty. All was well, and we really like the fridge.

Fast forward last summer, and the fun began. We started noticing the refrigerator section wasn't cooling (freezer was fine) and so we called Lowes and call to get a repair scheduled. It took Lowes about three or four days to get someone out. Evidently they couldn't find anyone in our area to do repairs and had to do some research and locate someone. This is a new store, they probably hadn't had a lot of cause to contract for our region, so we wait patiently.

Eventually RepairGuy 1.0 comes out and says 'I've seen several of these have bad CPU boards, I'll order the part.' Part comes, and about one week later (two weeks total repair, approximately) my fridge is all happy and we are all happy, and the world is fine.

Fast forward one year, almost exactly (Sept 2nd, the week before labor day) and the 'Sound of Milk Doom' returned over one long weekend when we were away. Ice in fan. Temp 54 Degrees F. So we call, and get repair scheduled with RepairGuy 2.0. After about two or three days (Sept 4 if I recall right), he comes out, We tell him of the previous experience with the CPU board, but he proclaims a 'glitch of some sort probably caused by all the rain we've had (it has been raining a lot -- something like 10 inches one week)' and defrosts the fridge manually with a heat gun, changes some sort of 'sensor' and says 'call if this doesn't help'. This was a Friday.

Three or four days later (week 2), Tuesday or so, the temp in my refrigerator was 54 degrees and climbing, so call we did and left a message or two on his answering machine. De Nada. We call Lowes, and they can't get hold of him either, but eventually, one week later he comes out. He was on vacation for a week. Temp is sitting near 65F in my fridge at this point and the fan has stopped whining (the evaporator is frozen solid by this point, and no air circulation. Heck its cooler in my house that morning due to the cold snap -- I joke with my wife that we should just put our food in the garage!) Eventually he gets out, defrosts it again, and changes a couple more 'sensors' .

By Thursday, back to Temp 54, and rising (go me!). We call. Answering Machine. No return call. Call Lowes 'we'll try to get hold of him' and eventually they do call, and he comes back out several days later, changes 'all the sensors out' and manually defrosts it again with the heat gun. By this time we've lost track of the gallons of milk and assorted other food items, and are getting quite annoyed, but ever hopeful. (Note: I have four kids, and two toddlers with a stay at home wife. This refrigerator stuff is pretty important not to mention loosing a couple hundred dollars of food every few weeks puts a crimp on our already limited budget) I just want my fridge operational again.

Eventually, two weeks ago, he orders the CPU board. One week later, last Monday, Lowes said it was delivered. He comes out last Thursday and replaces the board. 'This should do it hopefully'.
Maybe in some alternative reality it does, but not for us. By this last Saturday we're sitting on 55F again, and the growl of doom is emanating from the appliance again. I'm catering an event for some friends this weekend so lack of fridge puts a severe crimp on things, but oh well, we make do, and scale it down. We call Lowes this A.M. and they put in paperwork to get it replaced. It remains to be seen at this point what exactly will happen, but her remarks do not make me hopeful 'we'll try but it's no guarantee it will get replaced', and so here I sit, hoping to hear some good news, but at the rate I've been having it, I very much suspect otherwise. It is now Thursday, and we're getting 'it'l be three to five days before we know anything." In otherwords next week at a minimum, and my fridge is sitting on 65F again.

I bought hardwood flooring to install in my house I paid over $600.00 for the materials. I wasn't told that I would need the 1/4 round moulding that went around the wall. So I go back the store to get the moulding I waited for 20 minutes so I presed the bell for customer service the that department. No one ever came to help me so I went by customer service and told them I would be returning the materials that I perchased since I could not get some assistance with the parts that I needed

They stopped mailing statements. They were not lost in mail because it continues to happen and I get all my other bills. Got a late fee plus raised the interest rate. I will never use their card again. I am sure they did this on purpose as I was really trying to watch this one and made several calls to ask for statement to be mailed. They mailed a couple then have apparently stopped again and quess what. I missed paying. It is not like it is a large amount. I only owe 600.00.

Don't get a Lowe's credit card. I had one that I paid on time every single month before the due date of the 7'th. However, when I received my bill this month, I had a $30.00 late fee and my interest rate was raised to almost 23%! I had paid my bill on the 5'th of the month, early as usual. When I called the credit department I was told that they had changed the due date of my payment to the 4'th of the month. Therefore, last month's payment was 1 day late and they could charge the late charge and raise my interest rate. I asked them if they could work with me and remove the late charge and lower the interest rate, but no cooperation from them. I told them what they could do with their card and to close my account. I would rather go to Home Depot anyway.

I am an employee of lowes I have been with lowes since April 2008 I see customers get run over all day every day but I never thought I would get ran over myself. I put my sweat and blood into that place every day I work I've even hurt myself there so bad that I was out of work for months with no kind of pay what so ever no help from the company and no support I recently just got ran over last pay period and never got a check I mean its bad enough they pay me so low but when I asked for a cash paid out for my check my hr manager told me it was my fault and she couldn't do any thing to help me when I asked for information to who could help me she gave me a bogus number to call that had nothing to do with my check so now I'm faced with losing my apt and I have no food and really need to pay all my other bill because I'm what you call the working class man. The management in that store is so out of hand and clueless as to what the product they sell is used for. The case worker they have assigned me hasn't returned not one of my calls in months and the doctor that I got to about my injury just sends me in circles, I mean the most they have done for me is told me that "there is something wrong were going to send you to another doctor to find out what is wrong" who pays these guys I mean thats the biggest waist of money I've seen I could have told you that myself there is something wrong but all in all my customer service skills my work experience with the products and labor we offer are all going to waist at lowes in waikele so go to home depo maybe you'll find me there soon.

I purchased and installed a Harbor Breeze ceiling fan and light for my dining room recently and the noise level of this fan at all speeds is unacceptable. This fan is the brand that Lowes uses. I called Lowes and told them about the problem and the employee told me I could make a warranty claim if the unit was older than 90 days since purchase. I have found other complaints about this brand on this site so I am starting to think that this product is not very good quality.

I got a credit increase on my card about one month ago up from 400 to 800 dollars. I went thru the store after getting my increase but didn't find the item I was looking for. A few days later I fell and ripped my shoulder out which required surgery after several more days of drug induced sleeping I awoke to discover that Lowes had sent me a letter stating we have closed your account.

I have never had a late payment or problem what so ever with this company. Their reasons I was late on my payment of 20.00 I explained to the customer service person who didn't care why and only wanted to take my payment. She did state that since I was late that the Credit Card company had made the decision to close my account. So Lowes throws out a great customer becasue I got injured and didn't make my payment on time with my broke arm? NEVER USE LOWES BOYCOT THEM FOREVER

Lowes credit services, "GE Money Bank" charges late fees on the day payment is due. They do not give a customer any time to just go into the store and pay of pay on that ver day the bill is due. I have been charged $30. and I am very angry. I spent over $3000 in the last 6 months in that store, and this is how they treat their customers.

This is not a complaint... I just want you to know that Jim @ store 2265 was very accomodating to our needs. We were in the store 2 days before and the customer servive wasn't very good. Two days later we went in and Jim's customer service was superb. We think he should be recorgnized by his Manager.He walked that extra mile. We can't thank him enough.
Thank you,
Parker Spearin
100 Dresden Ave.
Gardiner, Me. 04345
[protected]

I was shopping in the garden ctr. Tonite when an employee there closed the gate at 8!05 and told me I would have to checkout inside the store I asked him what time they close [knowing it was 9!00] and he responded by saying" I guess whenever we get ready to" I was appauled that he said that. Obviously lowes is not concerned about m aking a sale during these tough econmic tomes I had not finished my shopping until his reply. Iwas finished then and for good. I only live app. 7 miles from the store but you can bet in the future I will go to home depot which is app. 25 miles away. Thats one good thing about being a customer you do have a choice!

Bought a discount freezer along with a refrigerator and a dishwasher. the salesman stated that he had to order the refrigerator and the dishwasher and wanted to know if we wanted delivery of the discount freezer. We stated that we did not want to pay for two delivery charges and ask him to deliver the freezer along with the refrigerator and the dishwasher.

well when they delivered the freezer it was a wrong model and in wrong color. We asked what happened to the freezer that we bought. they sold the freezer to another customer since it was still sitting of the display floor. We asked for a correct freezer and they sent another freezer again in wrong color and a different model. Complained to store manager and they finally sent another freezer that was returned to the store for what reason we do not know.

Now I am in the process of taking them to the small claims court for bait ans switch tactics.

My husband and I went to the local Lowes to see about ordering a new front door. The guy we talked to was very professional with us and helped us pick out something nice. Keep in mind that we had mentioned to him that this was our first time buying a door. So we get the door ordered and he tells us that since its a custom one that it will take 2 weeks before its in. Okay no problem. So the 2 weeks goes and no call. My husband decides to call the following monday to see whats going on. The lady he spoke with told him that it should be there sometime that week. So we waited. Again no calls for the rest of that week. Again Monday came and he called again. This time a guy who worked in Doors/Windows department answered saying that the door had gotten there the previous Wednesday, well thanks for the call! So he tells him that the installer should be calling us within the next 48 hours. A couple days later we're getting ready for bed and it's a little after 10pm. We don't answer and there's no message left. The following day the same person calls at 9:30 so we decide to answer, guess who? The door installer! Yeah so I talk to him and the soonest that he can get the door installed isn't for another 3 weeks. Yeah! We were definitely pissed! But what can you do? So we waited that 3 weeks and the day before its suppose to be installed we get a call from one of the Lowes people saying that basically the installer had come in to check out the door and saw that there was a big dent on one side of it. We had to reorder it. Thankfully my husband is good at dealing with confrontation because I'm not. He called the corporate office and explained what had happened. The guy there told him that he would take 40% off the door cost and refund that back to us. (Or something along those lines) My husband is good at negotiating.

So again we wait another 2 weeks and the door comes in. We schedule to have it installed. So the day of installation the door installer shows up along with a lady that we had been dealing with at the Lowes, she was a sales manager. As soon as i saw her I knew something was wrong. They came walking up to my door smiling, I was nervous because my husband wasn't there. So it turns out that the door again had some issues. They had me look at the door which the installer brought along with to show me. Turns out the frame of the door had a bow in it. Meaning another reorder! haha

Deja Vu! So we order it again and again they refund us some money back. The 2 weeks go by and they both show up again on the install date. Thank god, nothing was wrong with the door this time. :) So it gets installed and looked great. The only real issue this time was the fact that we were never told by anyone, that they wouldn't be able to put our storm door back on! Yeah! So now we have the new front door but no storm door. So again we went back to Lowes, a different one this time! haha Just to compare. We're still waiting on that one.

In the end the front door originally cost somewhere around $1600, by the time we got it, we had only paid a little over $400! haha Yeah so I guess we won in the end but it was a long process.
Most of the people we dealt with at Lowes were very professional and friendly. A couple of people decided it better to lie to the store manager then to tell the truth about phone calls. Like we had been told multiple times that we would get a phone call back but never got one. So those people, one guy in particular that we dealt with a lot was the worst of all, Kevin! He lied straight to our face basically, my husband was talking to the store manager on the phone trying to explain about the lack of phone calls and in the background we could hear Kevin telling him that he didn't know what we were talking about, that he had indeed called us back. What a lier!

Lastly when we went to the other Lowes to order the storm door, I ran into Kevin. He tried to do the polite hello chit chat which I was certainly not interested in having. Turns out he was at the other Lowes because he was training to be an assistant store manager. How sad! Hopefully we don't have any issues with the storm door. My fingers aren't crossed though.

I was at the register to check out a small item. The charge came to $4.00 and I handed the check out young man a $20.00 (no doubt it was a $20 because it was all that I had with me) he gave me change for a $10.00. I informed him that I gave him a $20 dollar bill and he stated that "I don't think so!" He was rude to start with, as he was talking to an associate while doing a cash transition. The manager told me that he checked the till and it was only off $.39. I told him that what this means to me is that the till was $10.00 short before my transaction. While I was speaking with him he just decided to walk away from me while I was still speaking. This really infuriated me. I told him that I was still speaking to him and to please not to walk away while I was still talking. He stated that he was going to get my $6 dollars change and the receipt. I said fine, right after I am done talking to you. He became very, very rude! Not only did they short change me $10 dollars but I was very insulted by the treatment I received. There is no customer service there. I have spent a few thousand dollars in this store in the past two years and to be treated like this is not the way to keep customers. Besides the fact that they stole $10 dollars from me too!

On 7-18-09 I bought a few clearance items at your store in southaven ms. . The cashier had to call someone to do an over ride it took them over 30 mins. To get someone to the regester. The cashier called at least five times to get someone to come to the garden center register, and when a manger finally came I told him about having to wait 30 mins. And got no response, is this your policy of dealing with your coustomers if so this is very unaccepabale. I have been a very loyal coustmer for years but I can take my busness back to home depot, I am remodeling my house and I buy alot of my supplies from your company.
I have always been pleased with the service I have recieved with your company until now. I also work with the public and I know it takes only one bad experience to loose a coustomer.

I was shopping in Lowe's recently and had a question about the different credit cards they offer so I headed up to the service desk. First of all the cashier/salesperson(Marie) was on the phone(flirting) and ignored that i was there. She quickly hung up as she noticed me getting frustrated. She acted like she was on the phone with a customer but I clearly heard her flirting with whomever. She was very rude with me as im guessing i interrupted her conversation. She hurriedly explained the few diff. cards to me but seemed to not want to help me at all. She seemed as if she just didnt want to be there. Maybe she was just having a bad day but I'm a customer and she has a job to do serving me. I listened, took the pamplets and headed out the door. Since she was so rude and unprofessional with me I just decided to not ever get a credit card through Lowe's . Just thought some of you may wantto know NOT TO SHOP AT THE FOLEY LOWE'S! VERY BAD SERVICE AND RUDE EMPLOYEES. (NOT ALL BUT MOST)

My fiance and I went to lowes in shelby nc on 3-22-09 looking for a small metal building. We found one we were interessted in so I go for help to load the building the little guy I talked to said well take a cart and you can get it yourself and I told him it was behind a metal chain that said employes only! He said oh you can remove the chain and get it. Against my better judgement I I told my fiance what he said and he removed the chain and started to get the building and 5 others fell on him crushinghim between the cart and theses buildings! We filled out a accident report and was told if he needed to go to the dr to send all the bills to srs which is there claims department and the bills would get paid well he did need to go to the dr and had a huge cut on his leg and severe abdominal pain and was set to the er and he had multibale abnominal contutions and was put out of work for a week the medical bills came out tp 5500 dollars and lowes and srs told us the best they could do was 2500 so thanks alot and I will never shop at lowes stores again we had spent near 18000 in about 8 months remodling our house I guess im a home depot fan now so please dont shop lowes thet dont care about you or anybody else!