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Lowe's Home Improvement / Lowe's Home Centerscustomer service in the flooring dept

We have purchased laminate flooring for our Grandson's bed room refurbishing and the process has been a challenge. The purchase included flooring delivery and installation. When the flooring arrived over 10% of the planks were damaged in shipment and when calling to have this corrected we were asked to return the damage items and they would order replacements. This does help when the store already has installers scheduled for this week. We have spent hours on the phone with the Monkey Junction store in Wilmington and no one expresses any concern with the situation. Please contact me at [protected] if you can provide any support with this issue.

thanks as always
Gail

Sg
Oct 07, 2019

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