Lowe's
reviews and complaints

Hi! My name is Tracy Wright. I love Lowe's & my husband & I go to you often for supplies. This complaint has nothing to do with your awesome service at your all'S stores. This has to do with one of your drivers that drives a white pickup truck & has your logo all over the truck. He was turning left onto Commodore Blvd. (just as I was). I was in the left lane & he was in the right lane. He sped up to get ahead of myself & the car in front of me. He almost caused an accident because we had to come to a complete stop to let him cut over. He turned onto Palmwood Drive as well as I. His license plate number is: JM 8698. This happened around 8:00 pm or so on December 13th. When he stopped in front of a house on Palmwood he barely moved to the edge so I could pass by. I believe he needs to be investigated for his actions tonight. He's not a driver that I would want delivering my items. Also, almost caused an accident.
Any questions please feel to contact me. Thank you.
[protected] (my cell), [protected]@yahoo.com (my email) & 1134 Swan Street Melbourne Florida 32935 (is my address)!
Thank you for your time & cooperation in this matter. I hope you look into this & know that this is a serious incident. Thanks again!

January 23, 2019 I had a strorm door installed and as of today the installer has been back to my home six additional times. When I contacted Lowe's I was told that they would send the SAME installer back out a seventh time. I explained my disgust and was told that they would contact the Amherst store in New York to discuss this issue with the manager and call me back. However, no one called, and when I called to inqure about the next steps Lowe's would be taking, the representative told me that the manager, Nicky, was unwilling to refund my money or replace the door. Carla and Tiffiany, resperestaives from the 1(800) 445-6937 Carla, and Tiffany were very rude and disrespectful, even after asking to speak with someone else, Tiffany she was the only one who represented the complaints, there was no one else to speak too. I had a morning appointment to fix the door, had someone waiting to let the installer in, and the installer stated he could not be there before noon. I am so angry that I am being overlooked, and treated with such disrespect. I am looking into taking the next steps to resolve this issue which would include contacting the news stations, posting a review on other sites, in addition to asking our lawyer what should I do about my money being return or my door being replaced. So disgusted! FYI: Not nough room to write every incident...smh!

We have had this LG refrigerator for 1 yr. &1/2.
When purchased, we bought the extended warranty, which apparently it is useless. The frig went out, we lost all of the food in frig and freezer. We have called the headquarters 800 #, and no help here; we were told by the rep on the phone to rent a frig! This was after a week. It has been 3 weeks and still no frig. A repairman did come here this (2nd) week, but the company sent the wrong part. After calling repeatedly and someone finally answering the phone, we find out the part was ordered again and will be here next week. It has been 4 weeks without a refrigerator, and wait another week to see if this part works. The repairman that came, told us that our refrigerator is the worst kind on the market. Gee thanks. Wish Lowe's had told us this when they praised the LG brand that was sold to us. Over $2000.00 with extended warranty has got us no where. The lesson learned here is to NEVER purchase anything from Lowe's because they do not stand behind their contract. It is wrong and plain out crooked to con consumers in believing the product they purchased with a warranty will be fixed promptly!
Do not believe a word Lowe's tell you.

We bought custom doors in july only two have been installed. The first installer measured it the second installer said it was measured wrong. Now neither installer will put the doors in! They want me in november to find my own installer and refund my installation on the door.
It's probably won't fit because they measure it!
Please if anyone can help me reach anyone who cares at corporate or has suggestions I am open.
They have had our 10 thousand dollars since july.

Since September 10, 2019, I had call Lows numerous of time to make an appointment for my Samsung washer. Mind you, two weeks Prior to this date I I've called numerous of time and got all the running around. I even went to the store, but was not able to get someone on the phone to help me tell September 10, finally! Make the story short, two months later tell this date my washer has not been fixed and I have been on unsuccessfully to speak with a supervisor or management. This will definitely be my last time ever purchasing anything from Lows.

As a frequent shopper at the Lowe's, I always look forward to spending an enjoyable shopping experience. I had allowed myself to take some time to think about the severity of the encounter in hopes that I could put it behind me. As you are reading this, one should know that I have not put this shopping experience behind me.

Store location: LOWE'S Canada VANCOUVER - GRANDVIEW
Address: 2727 E 12th Ave, Vancouver, BC V5M 4W3

I had bought a brand new Whirlpool 50 gallon Gas hot water tank.
Model Number : WP650T40N-AV-400
Serial Number : [protected]

Here is the timeline:

Oct 6 - I bought a brand new gas hot water tank.

Oct 8 - The hot water tank was start leaking.

Oct 9 - I was calling the manufacturer. The manufacturer is A.O. Smith Enterprises Limited (Ontario office) I had explained to the officer about my brand new Whirlpool gas water tank is leaking. They had advise me take the leaking water tank to Lowe's for refund.

Oct 10 - My husband went to Lowe's in person (Vancouver -Grandview). My husband was talking to the Lowe's return department staff. My husband had told the front line staff that the brand new hot water tank is leaking. Lowe's staff had told my husband that he can bring the hot water tank to the store for refund.

Oct 10 - I was calling Lowe's (Vancouver -Grandview) and talking to your return department staff too. I had explaining to your staff. The brand new hot water tank is leaking. I had bought the water tank at October 6. It was installing by licensed plumber but not from Lowe's. Lowe's staff had told me that I can uninstall the hot water tank and get a refund. I had call the plumber and uninstall the hot water tank.

Oct 10 - 8:30 pm The hot water tank uninstall and bring to Lowe's (Vancouver - Grandview) store for refund. Lowe's declined my return. I was talking to Assistant Manager. Her name is Sacha. She had told me that
"No returns. Any product that has been cut or mixed cannot be returned". I have call Whirlpool and talking to them.

Oct 11 - I was calling Whirlpool (Ontario) office. They had send someone and get the water tank fix before 7pm.

Unfortunately on October 10, 2019, my opinions and positive prospective I had for Lowe's was no more. I have had the absolute WORST experience ordering from Lowe's Canada. I had paid for my plumber for more than CAD $600 for 2 times installation and 1 time uninstall for the hot water tank.

Whether buying or making a return, customers want to be helped in a professional and efficient manner. Customers' opinions of customer service is largely based on their perception of how they are treated. Most of BC Retailers are posting their refund policy unless they offer a full cash refund, exchange, or store credit within seven days of the purchase date. I believe if I ask any front line staff from department store no one will give me wrong information.

It is very wrong, and this kind of practice towards consumers must stop.

I've been a Lowe's customer for so many years. These comments are made about the good people. The people who work at this store are very helpful, knowledgeable and courteous.

I understand that manager may have to fix messes that someone else caused. And, it's not fair, but that's life. Please deal with it and be a professional and take responsibility.

As a customer point of view, I think as a management you should admit your mistake and take responsibility for it. I think the manager is trying to get away with deflecting, or explaining what went wrong. I need some explanation.

Overall, we have been very unhappy with Lowe's and will definitely not buy from Lowe's in the future. I will inform all my friend and my family about my WORST experience in Lowe's too.

We have purchased laminate flooring for our Grandson's bed room refurbishing and the process has been a challenge. The purchase included flooring delivery and installation. When the flooring arrived over 10% of the planks were damaged in shipment and when calling to have this corrected we were asked to return the damage items and they would order replacements. This does help when the store already has installers scheduled for this week. We have spent hours on the phone with the Monkey Junction store in Wilmington and no one expresses any concern with the situation. Please contact me at [protected] if you can provide any support with this issue.

thanks as always
Gail

Well here we are going on week 15 for my 10% rebate for purchasing four major applainces. All you get is lip service. It is a third party and not us. Really, some chuckle head VP at Lowes hired this contractor, and they are working for you. This was adveristed in print, 6 to 8 weeks. A person could understand a couple of weeks delay, but not 7 weeks. I will never purchase another item from a corpration that can't recifty their poor choice ina contractor. Plenty of other places to shop. I am sure I am one of many being caught up in this mess.

Corporate President/CEO:

I need a resoultion to this issue immediately.

I ordered hot tub 8/18/19
paid for special home delivery which was originally slotted for 9/16/19
Delivery slipped "due to Hudson Bay manufacturer" to 9/21/19
I was told by Culpeper when received in store approx 9/19/19 it arrived damaged
I have been in contact with Joey (Mike Debbie Karen) managers of Culpeper store which haven't called
me back with answer to when it will be delivered
Order Date:
08/18/2019
Order Status:
In Process
Order #:
[protected]
Total:
$2, 279.77

I have severe health issues and needed this therapy spa yesterday.
I have yet to get an answer as to when this product will be deivered
and if there can be a discount and when the soonest it can arrive
and if it can be shipped directly to my house instead of going to
the Culpeper.

Im realtor and refer to your company often.
This is worst customer service I've ever experienced and Im old.

Please advise how Lowes plans to rectify this situation.

Debbie Fitzgerald
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RE/Max Gateway
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