Lowe's
reviews and complaints

Waited for delivery over a month for a refrigerator that was "in stock". No show no call first delivery. 3 weeks later stove and refrigerator were delivered. Stove & refrigerator turned on. Was told to wait 24 hours for cooling. Never went below 80 degrees. Local lowes solution. They can pick it up and we wait 4 weeks for a new one. Or "just buy another refrigerator". We planned for 6-12 hours of food cooling, but will most likely loose most of it. Nothing they can do. "Buy another refrigerator". This is a small town, lowes is the only appliance place. Such poor customer service. We are so frustrated. Not even a chance for a comprable exchange.

I was recently fired from Lowe's in Hagerstown, MD for no reason at all! I have been treated un-fairly and would like someone to check into this issue please. I was excellent with customer service, always on time, and valued employee - at least I believed I was... I loved my job, I really would like to have it back! Is there anyone who could help with this? I've written to corporate but have not heard anything. Phone # [protected] is best way to reach me. Can you help me work again at Lowe's. I honestly believe I was treated quite wrong.

I ordered 2 garage man doors, two different sizes, and styles, and colors. The doors where installed in the wrong casings, on June 6th, 2023. The door that should have been installed at the attached garage, was ordered and installed at the detached garage, and the detach ordered door installed on the attached garage casing. Both Wrong. Since June 6th we have tried to correct the problem, with Lowe's, to No Satisfaction, and still getting no where. Please have someone look into this problem, and email me with the solution. Thank you, David Cottrell 7024 Stoney Trace Ln, Erie Pa. 16510

Delivery team came with the new washer and one person went into the laundry room to disconnect the old washer while the second person unloaded the new washer. The first person was trying to loosen the washer from the pedestal and damaged the pedestal. When I called him on it, he said it was already damaged. He and the second installer moved the washer on the pedestal into the hall. I told them to stop and contact someone as I know the pedestal was not damaged. He called his boss and apparently was told to tell me to either accept the new washer or they would leave the old washer. I said I can't accept the new washer until we resolve the pedestal as the new washer was to sit on the old pedestal. He said he didn't damage the pedestal and I told them to leave.

Dr. Mr. Ellison and Leadership Team,

Back on May 13, I met with a window sales associate David Barzen. David sang the praises of the Lowe's brand windows, so I ordered windows for my entire house.

Fast forward almost 6 months later and I have poorly constructed windows installed by a team that has no follow up skills and store managers that never return calls. The windows and door that have been installed are poor quality, made incorrectly and I'm still missing a window in my bedroom as that window showed up completely broken and had to be reordered.

I am still waiting to complete a kitchen 5 months later. There were damaged cabinets on the first delivery, so we had to wait for new cabinets. They said it would be expedited. Well, it took another 6 weeks for the 2 cabinets to come in damaged again. We made a new cabinet out of the 4 damaged cabinets. It is another 6 weeks and I still don't have the sink base to finish the kitchen. This is costing me money. I can't get the client into her home. She had to get temporary housing because the home wasn't finished on time. I also have subcontractors on hold. They can't finish until the kitchen is complete. I risk losing them if they have to take a job that won't free them up to finish mine. They can't pass up work on my word anymore. Every time I tell them when to start, I have to delay it again. This delivery was supposed to be delivered 2 weeks ago and it has been delayed twice since then. I still have not received the sink base. This is just so unacceptable. Not one person was willing to help me get these cabinets sooner. I am in the construction industry and I will be sure to tell others to steer clear of your business. The aggravation isn't worth what I've been through.

Drove to store #2221 to purchase a front load washer. Finally got someone to help me , they got the item i was looking for and went to the back to check availability, came back out and said they did not have them, so I asked them to check other stores he said store #0582 , I asked him to call to see if they really had 4 in stock well, he did not call, I had to get on my phone to call store #0582 Then I has on hold for 15 minutes , no one would pick up. So, I finally when to customer service to see if they could get a hold of someone at store #0582. they told me not to bother, that store does not answers their phone. So, we left and bought the washer some ware else. I was upset and may not go back to Lowes again,

We bought 3 expensive (to us) exterior doors with installation supplied by lowes. The installation cost of over $3,000.00 has by far been a frickin joke especially for the sh — ty installation we received. The doors are not what we expected but the major complaint we have is with the sh — ty installation on all 3 doors. Crooked handles on all doors which make for a rough operation to open and have scratched the finish off, broken and gouged door trim, all door sill screws are already rusted, the finish work is disgusting, there are large gaps where there should be none. We are totally not loving any of this $10,000.00 purchase and investment to our new home.

Set up auto pay on Lowe's website. After I hit the tab to agree to terms, etc. I did not get a response that the auto pay went through. I have had one heck of a time trying to talk to customer service. I can not believe Lowe's billing department. Have never run into so many problems just to try and set up auto pay.

8/29/23

Now finally waiting for a call back.

We purchased an AO Smith Hot Water Tank/Heater in March of 2020 and in March of 2023 it quit working and flooded our garage and kitchen. We contacted our local Lowe's Service Desk with our receipt for the tank to which they responded they could not find our Lowes Protection Plan and directed us to find the supporting paperwork despite the protection plan charge was on the same receipt. We found the paperwork and went back to our local Lowes Service Desk and the clerk had to call management as she did not know how to handle our claim. We were told we would need to contact a 1-800 number as the Lowes Protection Plans are no longer handled in store. In the meantime, we purchased another hot water tank just like the damaged one (AO Smith 40 gal) from our local Lowes. When we contacted the 1-800 number they proceeded to tell us they could not reimburse us for the replacement hot water tank because we did not file a claim? This was why we were calling the 1-800 number since it could not be handled through the service desk of the local Lowes Store. I would like to know when the process changed for Lowes Protection Plans and how we can be reassured that our business with Lowes can still be considered trustworthy. We have spent a lot of time and money doing business with Lowes and have never had a problem.

I purchased a GE Profile All-in-one Washer Dryer Combo. It was delivered on 26 JUL 2023 (the first day I took paid leave from work), and while installing it, the delivery team dropped it while taking it upstairs. As soon as they finished the installation, they left without testing it. Later that evening, its stopped working

so spoke to

Lowe's COMPLAINT Corporate People who gave me replacement with compensation.

[protected]

ORDERED ORIGINAL DOOR ON 06/22/2023

Installer came and Lowes Gave them the wrong door. Gave a Left Hand instead of Right Hand.

Called Lowes and was told that the manufacturer don't make the Door anymore.

Went to Lowes and Order another Door. Installer came and they still brought a Left Hand Door. Have been on phone with Several people at the Fayetteville, Ga Store and was told that they found the Door.

August 25, 2023 - Door was suppose to be delivered and installed. Got a call and still can't find the door.