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A failure to complete an installation door order Project #[protected]
Door was scheduled to be installed on 9/13/2023
No one showed up nor call with an update.
9/14/2023 I called Lowes and was told that they could not find the door. I was also told that they would call me back when they found the door.
9/16/2023 After not getting a call back, I called and was told that they had found the door and was told to expect a call by Tuesday the 19th to schedule a new appointment for installation.
9/19/22023 After not receiving a call back in the morning, I called the store, #686, and was told to expect a call back by Thursday 21st of September. This has been one of the most unprofessional experiences I have ever had in my many years in dealing with Lowes. When you review this project, please answer this question, is this the kind of customer service I should receive for my expenditure with your store?
Desired outcome: I would like my doors installed with a date that can fit my schedule and can be met by the installation team.
Damaged property
One day we came home and our mailbox was in the ground. We checked our ring camera and saw a Lowe’s truck backing into the mailbox and pulling it out of the ground. With the concrete pad the mailbox was bolted into. Must have hooked the handle on the mailbox. I called customer service and they started a case. Almost two months later nothing has been resolved. I have been instructed to email the video footage to the store manager ( store near our house). We did exactly that and the store manager confirmed the receipt of the video. Nothing happened. I called and called and called. Spoke with multiple customer service representatives. One assured me that she is sending the info to corporate. Nobody contacted me. It’s an absolute shame the company doesn’t want to assume responsibility for the broken property.
Kitchen cabinets
I bought several of your pre made kitchen cabinets around 3 or 4 years ago. Two of them are the 36 inch base cabinets. (Portland) the drawers were much too wide. They should have come with two smaller drawers, so they would have proper support and not one huge one. Also the hardware that came on the drawers is weak and low quality . So now both of the drawers are now unusable. The runners are bent and the drawers fall out.
Desired outcome: I would like upgraded hardware for both cabinets.
Delivery order #920315574
Placed order #920315574 on Aug 31, 2023. ( stove, dishwasher, over-stove microwave, delivery was attempted on Friday, September 8, 2023, I left the home at 4 pm and received a text at 5-5:30 I was unable to accommodate) Received a text on September 11 that the delivery was scheduled for September, 15 I called the Lowes delivery and rescheduled for Monday...
Read full review of Lowe'sRefrigerator delivery by 2 men
9-10-23 Got a new fridge delivered on 9-11-23. I was told the ice maker plug was old and the person told me to call a plumber, I got a plumber the next day and in about 5 seconds he had the plug to the ice maker turned off. So the plumber turned the plug and turned water off on the ice maker and I paid the plumber service call. I called back for set up on...
Read full review of Lowe'sPaseo del norte
I am currently getting a home ready to be on the market for sale, I have had to frequently go to the paint department l have been so fortunate to meet the best employees any company can have.
John,Jayden,Bill, and Pete, have been exceptional in customer service/support.
I will always return to Lowes on Paseo del norte and tell everyone to get their painting products there as long as these employees are there
you can speak with Lowes Corporate Office for quick Help.
Lowes Corporate Complaint Desk
810 ! 215 ! 8501
Lowes Corporate Complaint Desk 810 ! 215 ! 8501
GE appliances
In May 2023 we bought a complete GE appliance package from Lowe's, including a refrigerator, range top, dishwasher, and oven/microwave unit. Value was well over $10,000. The salesperson gave us two (2) rebate forms to submit, one for installation, and one for the GE appliance package. We filed all forms with all the required documentation. Within a couple...
Read full review of Lowe'sLong time customer can't get help
I am a long time customer, spending tens of thousands of dollars at Lowes in the past but getting no help with my present situation. We purchased 2,300 sqft of LVP flooring in 2021 and within 12 months it was falling apart, splintering. In Nov 2022 I went back to the local Lowes (Fultondale, AL) and was told they do not help with warranty claims. So, I...
Pella exterior door
I purchased a Pella front exterior door in the latter part of June. The door had to be made at the factory and I was told it would be in stock by August 7, 2023. I received a call the first week of August from Lowes and was told that the door would not be in until about a week later. I explained that I needed to know by August 24th if the door was not in...
Read full review of Lowe'sPrice match
Manager James (#2512818) refused to give a refund for the difference in price. Originally purchased the following on August 20th (Order #: 474452074) 1. Electric Range - Item #1857692 Model #GCRE3060AF - $821.45 2. Dishwasher - Item #2593012 Model #FDSH450LAF - $549.00 3. Refrigerator - Item #4882711 Model #GRFS2853AF - $1826.55 I explained to Manager...
Read full review of Lowe's and 1 commentLack of Service - Bali and Levolor Power Blinds
Lowes has a big problem at your parkersburg, wv store. My wife just drove an hour to specifically go to your parkersburg, wv store to buy bali/levelor motorized blinds for several windows in our house. The prices were attractively reduced and we also needed professional help to make sure we were getting the correct sizes. She waited for a store employee to...
Read full review of Lowe'sImproper installation of front entry doors.
In September of 2022, I purchased pre-hung front entry doors which were installed by Lowe’s Service Provider, Install Partners. During a severe windstorm. fierce. howling noises were heard coming through the front doors. From the interior of the house, you could see a gap across the top of the door and another that stretched from top to bottom where the...
Dishwasher
My installer open the boxed materials only find the dishwasher was damaged, I Can send you pictures of the hanging part. This is getting madning because the dryer you sent me was damaged. Now i will have to pay my installer twice once you send the replacement dishwasher. I feel Lowes should install my replacement dishwasher at no charge to me. My cell phone number is [protected]. Please resolve this situation asap, thank you. I am old and not high tech therefore i dont know how to upload the pictures i took.
Desired outcome: Replaced dishwasher. An installed by lowes at no charge to me.
We are so sorry to hear of your frustration.
By contract, Lowe's is only able to exchange a damaged product if such damage is reported within 48 hours of receipt of said product. If that is not the case, you'll need to contact the manufacturer to service the item.
If the plumber was scheduled through Lowe's, Lowe's should be able to assist in the installation. Please let us know if that is the case.
Service company ultimate home services
My name is James Perillo and I live in Noblesville, IN. I had flooring installed yesterday and they didn't complete the job. I have been in touch with both Lowes and Ulitmate Home Services and they are telling me that the job is complete. They then told me that they don't do caulking on the copping (I think that's what is called) but they did some. Even the...
Whirlpool Fridge
Fridge stopped working on 7/22/24, contacted Lowes warranty (Assurant) on 7/24/23 and claim was approved on 7/26/23. Local technician was sent to my address twice and the guy stated new parts will be needed to fix the problem. I was told the parts will be mailed to my address within 10 working days, and was to contact the technician the minute the part wa...
Read full review of Lowe'sFlooring installation and order
I purchased my product. Twice Lowe's called with the wrong product and I had to correct them TWICE. I didn't want them having to come to my home and then have to return everything so I made sure they got it right. Okay, that was okay, but not terrific. Finally, Kelly's came, the installers, and installed the flooring and ONE threshold. The guy and his wife...
Paint spill in Auto caused from gallon not being properly sealed by employee
Claim for damages to Auto caused by Lowe’s Employee Error (Time Line Summary 2023) July 17 A gallon of special mix white paint purchased at Low’s turned over in back of customers Infinite SUV. Entire contents of gallon of paint emptied on floor of auto because paint can lid was improperly sealed. July 17 Incident reported to Lowe’s employee Kevin...
Read full review of Lowe's and 1 commentCredit card lost
I just got off the phone to report my card being loss thinking its a simple issue, apparently not.. First they want all my info ss#, ph#, where I lost it anybody have access to it then after all that she wants to send me a ink to somewhere I then link onto it on my phone and it leads me to no where... To verify its me who filing the loss... So I told her its not working then she has me on hold to then comes back and tell me to try it again... I told her im 70 yrs old and im computor illiterate, I then asked to speak to her supervisor because were not getting anywhere... Then after another 10 minutes no supervisor answer im a great custmer of lowes I pay on time, I spend thousands and this is nuts this is simple you cancel the original credit card, then re issue a new one you have my address then put all these obstacles in place very disappointed I can easily go to home depot with a lot less hassle
Desired outcome: simple cancel my credit card and issue a new one is that so hard further get rid of these needless obstacles
I'm so very sorry Mr. Duby.
We don't take your frustration lightly, nor do we want to see you upset.
Many things these days require the use of technology -- otherwise we wouldn't be using credit cards at all and strictly be a cash and carry society.
Hang in there with the process and contact card services back. It's important your card loss is reported correctly or you could be responsible for transactions you didn't make.
Delivery of vanities
I ordered (2) 72" vanities online from Lowes (order #[protected]). They were delivered by Estes Freight. I was unaware anyone was at the house. The vanities were left sitting in the yard. I was not contacted at all to advise when the delivery would be made. I had to pay to have the vanities put inside the house. They were very heavy. It rained the same day they were delivered. This is not acceptable service from Lowes or Estes.
Freezer delivery. Order # [protected]
In regard to the above order number which was placed on July 10, 2023. My order was scheduled for July 22, 2023, from 8 to 12 which didn’t happen, then for September 7, 2023, from 8 to 12 which didn’t happen, then on September 11, 2023, from 12 to 4 which is not happening today. Now they have changed the delivery to September 16, 2023, from 8am to 8pm and I...
Read full review of Lowe'sAbout Lowe's
Lowe's Customer Reviews Overview
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.
Overview of Lowe's complaint handling
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Lowe's contacts
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Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 6 6 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number33%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
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Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
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Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
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