Lowe's
reviews and complaints

I bought a Maytag washer and dryer from our local Lowes and purchased a 3 year extended warranty. Last week the agitator broke off.

Called the Warranty Number provided and waited on line for an hour or more and they set me up with National Appliance Repair for a serviceman to come out and repair my washer the following Wednesday. I received a call from them 2 hours before the scheduled time telling me to ignore the message from the Warranty Office because the serviceman would not be there. I am a widowed single woman holding down a full time job and my washing machine that isn't even 3 years old is out of commission. They refused to even come out after I expressed my dissatisfaction with their service.

So on Thursday I called the Warranty Office again and they set me up with another serviceman for next week. Lowes extended services are complete crap. They hire low lives to repair their products and they don't care about customer service. I looked up this new serviceman online and what I found out is he doesn't even return phone calls or doesn't show up.

My next step is to call corporate Lowes and complain that if my washer is not fixed in 2 weeks they need to provide me with a brand new washer for a part that could have easily been fixed by a reputable serviceman. Next call will be to Maytag for their cheap parts in their washers.

User's recommendation: Do not buy any appliance from Lowes and do not buy an extended warranty.

Store Location: Indianapolis, Indiana

I placed an order at the Lowe's store located in Osage Beach, Missouri. After waiting for over two weeks for items brought and paid for at the store, they told me the items would be available in 7 to 10 days. I called the store after two weeks, I have to talk to four people before the manager (Crystal) informed me that the items were not available but the store placed them on order for me two weeks ago. This makes no sense, so they are refunding my money. Why didn't they just tell me that two weeks ago, instead of wasting my time. I have spent a lot of money at Lowes, you can bet your a-- that will be the last time I shop at Lowes. This store has employees that do not know their job, I think my flags either never got ordered or they gave them away to another customer. You have lost a valuable customer.

Invoice 88545
Been a nightmare experience, I ordered a pittboss pro 1100 series pellet smoker online including assembly & delivery . first smoker care from vista & was the wrong item. Second 1 was from santee & when I got home from work & inspected it all 12 screws that attach legs to fire box were just finger started & tightened at all. went to move it & everything was spongy & twisted. can believe it was not noticed. I can even send a video showing me resecuring all 12 screws. not a good experience & expect more from lowes. Have all purchased my & my mother appliances from lowes & what I went through inregards to this grill wasnt fun. Customer service at santee tried ti help as best as they could as there was multiple issues during the ordering process. I was still charged for the first / wrong grill even though cs re-assured me that I wouldnt since I refused it right off the truck, etc...
Just wanted to make someone aware that who ever is assembling grills at the santee / ca / san diego location is obviously not focussed on what theyre doing. all 12 screws that hold the top of the legs to the actual grill were barely finger started, never secured at all. had to re-check every fastener & question every aspect of the assembly

I was looking for 4x4x8 cedar posts for a project I'm doing, back on April 7th. Both of the local Lowes near me didn't have the materials. The only one that did was over 75 miles away at the Dale City, VA store. I called and spoke with Manager Ian Turmelle, who assured me that the materials COULD BE delivered to my address, but that it would be a $105 delivery charge, and I'd have to wait until the end of the month, both of which I agreed to. Today (April 30) I get a call from this Lowes store at just 7:20am to tell me they don't deliver to my address! What in the world?! I told the person on the other end that I have been waiting WEEKS for these materials, was assured that they WOULD be deliverable to my address and THAT was why I was charged $105 dollars towards delivery. After ending the call, I turned back around to call this same Lowes store to speak with the Manager I originally spoke to, to try and see what the heck was going on and why they would wait WEEKS to try and tell me something like this, on the day of my delivery. Mr. Turmelle apparently wasn't in, or hadn't gotten in yet, and I was transferred to some other female manager, who told me that they would "work things out, but had to see WHEN they would be able to deliver the items to me". Excuse me? WHEN? I've already waited WEEKS! I'm beyond angry, and realize from the complaints I've read against Lowes that things like this aren't anything new. I want to file my complaint with the Attorney General of my state (Virginia), because this isn't good business practice. At all. I'm a disabled veteran that has to have things delivered to me, as I cannot get around very much. Is this kind of "service" what I served my country for? I shouldn't have to wait any longer period of time than I already have for the things that I've already paid for.

My roommate is an employee of lowes, I was shocked when I picked her up from work the other night and she complained that management had her cleaning the store after hours, it wasn't the fact she was engaged in cleaning the store however management had her clearing the bathroom without the proper protective equipment. Does management realize we are in the midst of a pandemic and cleaning a public bathroom could expose someone to the virus especially without the proper protective equipment. Not only that now I have to worry that if she is exposed then so am I. I am not going to allow lowes to kill both of us

Hello my name is Tyler Moss, I live in Ozark Missouri my email is [protected]@battlefieldmo.gov
I was set to have a new microwave, fridge, stove, and dishwasher delivered on Friday March 20th. I called the day before to make sure everything was still good to go due to the trying times were all going through with the virus, I thought this may slow down or push back some of the deliveries. The person at my local Ozark Lowes I was speaking to informed me they were showing my delivery for April 6th and that my products that were ordered had not arrived to their location yet. I was confused by this but thought it was due to the virus so I did not think much about it.

The next day I received a call in the morning from my driver asking if I was ready to receive my items. I was very confused and told them what the local store had said to me the day before, but I was home and was ready for the items to come. They also told me on the phone that they would not be able to bring these items into my house because they had a new policy due to the virus that they could not enter the house but could put them in my garage for me. After receiving my items to the house I began to contact the store's customer service lines.

I explained to the local store as well as the main Lowes customer service number throughout my many calls made during that day I was unsure on how I was going to get these items into my house or set them up. I was told by the driver the sales person who sold me these items in the store was new and that was the reason I received no info about installation options. I assumed they were just installed when they were brought out, but it was explained to me how they go about that and I do understand and am able to connect them myself, I just wish I would have been told that earlier.

My sales person also told my wife and I they had a special if we purchased 3 or more items of the same brand, there was a special if I remember right to get 3% off but while starting the paperwork for the purchase, suddenly realized it was a rebate and not a discount on the items. I would think it was an honest mistake until my brother in law informed me that same sales person did that exact thing to them a few weeks ago when they purchased their items.

After talking with different managers at the Ozark location, one of which said he would call my drivers that day and see what he could do never even called back prompting me to call the store 4 hours later, I was informed that the policy could not state the drivers cannot enter a home, but rather it was driver's discretion. I told the manager I have $3000.00 worth of appliances in my garage with no way to get them inside with food spoiling slowly in a cooler because I thought I would have a fridge in my home.

the furthest I got was being allowed to use on of their dollies and bring it back after. I retrieved the dolly from the local store and made the attempt to get the fridge in the house up steps with only my wife to help. The fridge is in our home after much effort, but has sustained scratches and a dent from the two of us being inexperienced trying to move this large appliance.

I am going to attempt to move the other items into the home and get them setup soon but have been nervous to do so because of what happened with the fridge. My wife is devastated and fell in love with this fridge and now has to look at dents and scratches and be reminded of this nightmare of an experience for the both of us.

I myself am a Police Officer, meaning I truly understand the times we are in and what we are all going through as well as the dangers that can await drivers inside a home. I have experienced being lied to multiple times, being completely ignored, and led to believe I have to just accept where I am now. Having said that, I do not wish any trouble or discipline on anyone involved with my experience, I merely wish to feel like something can be done to make this right. I would greatly appreciate a phone call to talk with someone about my experience and I thank you for listening to my experience.

I used to Law and Civil rights category as is the closest words to my complaint.

My name is Mark Dinoia employee #2349228 from the Lowe's Franklin TN. Store 532, I was terminated January 24th of this and would like to state my side of what I can only explain as a bad joke from a fellow worker.

This co-worker, Sonya(last name I don't know off hand), filed a complaint about a comment I made. The following is the history between us. I never reported any of this because I thought it juvenile and management probably had more important things to take care of. I let it going thinking these actions and words would stop. They didn't, and it ended with my termination January 24th. Anyone on the MST team in store 532 can verify the following, also two members who have since left Lowe's, Jessica Mathis and Katelyn Holden, I am sure they can also be reached. I don't want or think this should be taken as retaliation but just as the facts of what I have been dealing with since the start of MST and an answer to why this all happened. I bare Sonya no ill will.

I was one of the original members of MST so is Sonya. I was informed that I had taken a ladder from the aisle Sonya and another member of the team were working in not knowing they were using it. Because of that, Sonya and the other member of the team decided to tell all the new hires to the team that I was Bossy and an [censored]. I am not a very confrontational person and let it go. The new hires, including the gentleman James Ladd, who was my most recent supervisor, all soon found out after working with me that her comment was not true and I am a very easy person to get along with. My old supervisor, Brian Fitzpatrick, who has since gone to another store close by, got a hold of this and thought the rumor was true. Jessica Mathis will recall an instance where this came up, she is also going to write and tell her side and interactions with Sonya concerning me.

There was a period of time where Sonya for no reason would repeatedly slam her tool cart in to mine several times to get by me, without ever once asking me if I could move it, me standing within reach of it. When I asked why she didn't simply ask me if I would move it, she replied that slamming into my cart with hers until she could get by much easier thing to do than ask me to move it. Again, I was hoping all this would stop. It did after a while but something else would take its place.

It is my thought that Sonya was not offended by the comment I made and she filed the complaint about. I understand another person also filed a complaint I believe encouraged by Sonya to write it. I don't think I am just grabbing at straws here. I do believe it was a sick joke intended to in some way get back at me or "teach me a lesson" over some little thing I did. I'm sure those who know her on the MST team and other associates of the store would not put it past her to do something like this. I am sure she will deny ever thinking that. I was told that when Sonya found out about my termination was shocked to find out that I had been let go and my guess she didn't intend, think or hope in any way that I would or should lose my job over this. I think she may admit she carried this a little too far, unless saying so would jeopardize her job.

I was at the store for 2 and a half years with a perfectly clean file until joining the MST team and working with Sonya. I loved the store, the associates and most of all my customers and they loved me, even getting the occasional hand shake from a satisfied customer or an associate. On my first night at Lowe's, then on the overnight stocking crew an African American gentleman immediately took me under his wing and to this day I think of him as a father figure to me. James, that's his name, works in the storage dept. was shocked to hear that I was let go for the comment I made. I told him along with his wife the comment I made and they both shook their heads in disbelief that this was the reason for my termination. James can also be contacted.

In closing, I just find it very hard to believe that the comment I made that did not offend to African American people male and female, James being in his 70s his wife in her 60s, and that 2-younger people, who are WHITE, were offended by it. I hope this will be looked into and investigated just as thorough as that investigation that ended up with my release from work at Lowe's.

Thank you,
A Dedicated Employee,
Mark Dinoia
201 Gillespie Dr.
Apt. 13405
Franklin, TN. 37067

I purchased a brand new Samsung flex duo. It has never worked properly. I also bought the extended warranty. I've had a repair person out twice and it still doesn't work properly. Lowe's refuses to replace it. Samsung just wants to say it's ok. It is not safe. It is going to cause a fire and hurt my children. I'm going to sue for negligence and false advertising of extended warranty.

I purchased a Samsung dryer June 19, 2014 and a 5 year extended warranty. The manufacturer warranty covers the first 12 months. The manufacturer warranty offers everything that the extended warranty offers including reimbursement if applicable.
Lowe's Advantage routes you to the manufacturer within the 12 months. You aren't able to use the extended warranty within the 12 months of the manufacture warranty. So I am truly flabbergasted that your policy contradicts what an extension means. Lowes has told me that my warranty starts the date of purchase. Which from what I was told means that my extended warranty runs concurrent with my manufacturer warranty but I am not able to use the extended warranty until after the manufacturer warranty expires. I understand that it is activated the day of purchase so the system knows I purchased this extension the same day I purchased this product.  However the "Extension Start Date" is the date after the manufacture warranty expires. So how can you charge me for 5 years but only give me the benefit of 4 years.
This is truly upsetting to know that your company allows customers to be lied to. I have a dry that isn't running and because I was given 4 years extension but paid for 5 years I'm screwed. 
At this point I am out of pocket $150 plus. I took this all of the way up the ladder and recited a curtesy repair but that doesn't help with the misleading policy. It doesn't give me my money back that I've already spent on an appliance that should've still been under warranty. It definitely doesn't give me back all of the time and hurtful rejection I received with lie after lie being told.

I bought the Hampton Bay Ceiling fan with lights Model # M52-5B/4L but I cannot find replacement parts for this fan. Lowe's could not provide me with the bulbs with the ceramic base. The fan also has a glass shield or "glove" that goes over the bulb inside the globe and I cannot find that replacement part anywhere. I imagine its purpose is to deflect the heat from the bulb away from the globe. It is a beautiful fan but what good is it if it does not work?

Please help me find these parts.

Joanne C
[protected]