Lowe's
reviews and complaints

In March-May 2020 We worked with Kitchen Designer Jennifer Hill At Lowe's #0700 in Lincolnton, NC. We were her first Kitchen Design Clients. In lieu of Cash Back for overpayment on several parts of the job, We were given one Gift Card, and 2 In-Store Credit Cards.

When we tried to use them, the Customer Service associates said without a PIN number (other than the one on the card) we couldn't use the In-Store Credit Cards.

When I asked to see the CS Manager, he told me that since I didn't have a PIN number (regardless of the Kitchen Designer telling the CS Manager she didn't give me any PIN numbers), I must have stolen the cards, or bought them from someone who had stolen them. I put them away until I got over being called a thief.

I could use the credit on these cards

#[protected] & [protected]

The Latter number card has 4321 Written on it in Grease Pencil.

Associate Jennifer Hill no longer works for Lowes.

Even though a technician from A & E has replaced every part in my Mother's Washer and deemed the unit was 'beyond repair', Lowe's Service are adamant that they have not received any confirmation that this is the case. As such, my mother has been without a washer for six weeks. Lowe's is not living up to their commitment of replacing the washer as is stated in the Extended Protection Plan. The matter has been reported to the BBB and is now the topic of conversation throughout multiple social venues as well as Boynton Beach, Florida news..

Our GE fridge just over a year old has again stopped working. During the first year and while it was under the manufacturer's warranty there were several repairs on the fridge. Since the manufacturer warranty recently expired, we contacted lowe's as we had purchased an extended warranty when we purchased the fridge. A service technician scheduled under the Lowes warranty was scheduled and came out on July 18th and refused to work on the fridge stating that he would not stay several hours to defrost ice from the fridge. He made no reports to the warranty department so they had no information to go on after his visit. On July 26th the fridge stopped cooling altogether. We called Lowes warranty and got an appointment for Aug 1st and they were a no show. We called back and were given another appointment for Aug 5th again. Several times on Aug 5th both myself the customer and their customer representatives were unable to reach the technicians who ultimately never showed up for the appointment. Upon calling back to inform them that no one came for the appointment that was scheduled for Aug 5th between 8 am and 5 pm we were again told all we can do it make another appointment this time we were scheduled for Aug 12th.

The no-show of the technicians is due to no fault of ours yet we are constantly being put back on a revolving door of appointments that do not bear fruit.

This is an appliance that has had issues 2 months after it was delivered and we have the records from GE's direct technicians. It is about time that this fridge needs to be replaced since you are unable to supply adequate repair. Lowes warranty is failing to uphold their extended warranty contract.

I faithfully complete the survey from the receipt, and on several occasions I have sent in glowing comments on the excellent service provided by Jordan (who has left the company), Matti, Lorraine and Connor at the Hurst, TX location. Jordan was rewarded but apparently there's been a change in management for none of the others have even been told they were commended. I tried to resolve that via your Twitter a/c and was assured that it would be brought to the attn of Sr Management over the Hurst location (July 9). I attempted to call the store mgr on the 10th and was promised a call-back which nevere came. Other attempts have had the phone ringing off the hook, no one answering. On Jul 15 your Twitter a/c once again assured me that mgt at Hurst would be contacted 'so that they (employees) can be recognized". As of August 5 (today) none have heard a word from mgt. It is clear that sales are down for you could shoot a cannon through the store with no fear of hitting anyone. I went there today and asked to speak to the manager. "He's tied up". I insisted and was told to go to Customer Svs & he'd be right down.

Time passed - I was then told the Asst Mng was 'on his way'. 30 mins later I was still standing & eventually gave up. Your mgt at Hurst STINKS. Employees should always be commended on good svs in order to reinforce it. I was told by one employee "we're short staffed" - well, without customers you'll not need staff, and Home Depot and Calloways flank this particular store. We have choices. My time was valuable, but apparently not to your management. Apparently the survey is a joke.

First of all let me say that the two sales ladies I dealt with were excellent and very helpful with the purchase of the lawnmower on July 22, 2022. After that it all goes downhill.

I get my lawn mower on the 31st as promised. The delivery people drop it off and take off. I go to use my "Brand New Lawn Mower" to mow my yard that has three weeks of growth, I read the instructions and start the engine, running great. I press the break, raise the parking lever to 2, put the mower into forward and slowly release the break, the mower does not move, and I hear a weird grinding noise, so I shut of the mower double check the instruction and try again. Still the same. (Apparently, they Knowingly brought us a bad mower)

Now this is where it gets Real bad. We call for a replacement and since I have off on Fridays I scheduled the change for the following Friday. We get an e-mail the next day saying they will deliver it on Tuesday. I call Lowes in Orange City where it was purchased to let them know that we can't take delivery on Tuesday because my wife works from home and can't be bothered. Guess What they delivered it on Tuesday any way!

My wife asked them why they don't take the bad one with them, They said they have no room (after removing a lawn mower) saying it will get in there way of the other deliveries. (So your delivery service is TOO LAZY to move it out of the way for the other deliveries). SO MUCH FOR WORK ETHICS!

Now we are stuck with 2 mowers. My wife makes arrangements for them to pick up the bad mower for Friday Aug. 5(today). She gets an e-mail this morning saying they will be delivering the 3rd mower today. Like I said earlier she works from home. She had to spend an hour on the phone (on her work time) with the manager trying to straighten this out. They set it up for tomorrow, Saturday. Now they say they will get it today.

In this age of Technology. How Lowes can screw the pooch like this is unbelievable. You should look into your delivery system. I don't want to hear anything about supply chain issues or staffing issues either!

THIS HAS BEEN A VERY STRESSFULL EXPERIENCE FOR BOTH MY WIFE AND I! I don't believe we will ever shop at Lowes again.

Our LG refrigerator went out on June 20, 2022. I called Lowes extended warranty service center on the 21st. They scheduled a technician from A&E Factory Services to come out on July 12th from 8-5. The technician came out, diagnosed the problem, ordered parts and rescheduled to come back out on 3 August to repair the refrigerator. Technician came to repair refrigerator on 8/3/2022. He had ordered the control board and a new compressor. While here he replaced the control board but not the compressor. About an hour after he left, the refrigerator started making noises, like a grinding and rattling. Finally it made some loud clunking sounds and then went quiet. The refrigerator does not work now. On 4 August, I called A&E to ask that the technician return to replace the compressor like he should have done the day before. I got their call center in India, I suppose. They told me to call Lowes to have a service appointment scheduled. I called Lowes' India call center and they scheduled another service call on August 17. We have now been without our refrigerator for over a month and it will probably be another month before we get it repaired, if they don't screw it up again. I have done the math and it is a whole lot cheaper to get a home warranty policy than to purchase the extended warranty service from Lowes. At least then you have some control over the process.

My issue is that the bottom of one of the cabinets is flaking. Tried to touch up, but it flaked more. Purchased cabinets 4/29/2021, received July 2021, installation began August 2021 and completed installation Nov or Dec 2021. Due to covid, initial complaint was made in person 2/17/2022. Several requests were made to resolve this issue via telephone and was told that the Diamond cabinet representative would contact me. I have not received a phone call back from anyone. I did receive a touch up kit in the mail about a week ago, but no other response. A touch up kit will not resolve the issue with this cabinet.

Robert J. Sanborn

731 Highland Street North

Saint Petersburg, FL 33701

EMAIL: [protected]@GMAIL.com PHONE:[protected]

August 3, 2022

General Manager Lowes

2365 25th Street North

Saint Petersburg, FL 33713

RE: Bad Experience in Purchasing Garbage Disposal

I have been a faithful Lowes Customer for years purchasing numerous major appliances since 2002.

I do not like working so hard to spend money because of your incompetence, The whole process: visits to your store, numerous phone calls wasted my time and energy because you never solved the problem you created and did not solve

Compensation seems appropriate for my time and aggravation in what should have been a straight foreward transaction.

HERE IS WHAT HAPPENED

• On 7/11/2022 with my husband who is wheelchair bound and me dependent on a cane. It took us a few minutes to find a salesperson, but a nice man “Anthony” helped us. We noted to him that much of the information on the bill was incorrect. We gave him the correct address and phone number and said he changed it in the computer.

• After loading my husband and his wheelchair in the car. He noticed that the phone information was still incorrect. After waiting ten minutes on my cane. A salesperson tried to fix it; Anthony the original salesperson tried and then called a young manager with a dark beard came and tried to fix the phone number and address. (Didn’t get his name) The Assistant Manager said he would have to call IT. I told him that I had a handicapper husband sitting in the car and that I would just have to deal with it later. The assistant Manager told me he that he would resolve the situation, to me

THE ASSISTANT MANAGER ASSURED ME:

I did not need to stay till the problem was resolved.

Installation would not be delayed

The phone number problem would be resolved

I would receive the original paperwork by mail

I would receive a phone call to problem resolved

NONE OF THESE THINGS EVER HAPPENED

• Having heard nothing by Wednesday, July 7/13/2022, I called to speak to the manager on duty. “Jake” was very understanding said that he could print out the documents and would check on the installation. He then told me on the Loews site it had been schedule and rescheduled and was currently on for Thursday. He gave me the customer care for the installers.

• The call to the customer service was a waste of time after over an hour on the phone requesting to talk to a supervisor I was told that the operator had no way of contacting a supervisor but would in a request which could take up to seven days. I got a call Sunday during business hours with such an attitude in her message that told me not to bother.

• Thursday, 7/11/2022 I was in Lowes to pick up the paper work that “Jake” had prepared for me. While I was in the store my husband had called the customer service line and was told that it would be installed on Monday and that someone would call to verify the date and time. When Jake said that was what he had been told, I replied that that Monday was unacceptable He responded that he would try to get it done on Friday.

• Thursday at about 4:15 pm I called the store to ask for the status of my installation and heard “can you please hold” was stayed on hold for 30 minutes without a response, “Thinking that I had been lost in a phone hold maze”, I hung up. Dialed again to get the same “can you please hold”. After 12 minutes I got in my car and drove over to the store holding on to my phone. I hung up the phone when I got to the customer service, a total of 52 minutes on hold verified by my phone log. I asked to see the general manager.

• When I asked to see the general manager the same assistant manager I saw on Monday,7/11/2022 and he told me the GM left at 5pm and (thus he left while I WAS ON HOLD). The assistant manager said he knew nothing abut the situation.

o Jake who was leaving for the day interceded

 I noted to Jake that the documents he had printed had the same wrong phone numbers and the address from where we moved eight years ago.

 I also noted that the papers did not include a receipt which he instantly printed for me.

 Jake said he had sent a request to have the installation done on Friday. I had not checked my email, but it was there when I got home.

• INSTALLATION

o We did not receive a phone call to schedule the installation,

o We did not get a call the installers were on the way Monday morning,

o The installers arrived at the door at 9 am saying that

o The installers said they had been unable to contact us because they Lowes had given them the wrong phone numbers!

o

o The installer said they could install the garbage disposal now if that would be convenient. It was installed without further incident.

The entire process: visits to your store, numerous phone calls wasted my time because you never solved the phone number problem in your system which was all I asked to start with!

Jake was the only one who attempted to help me and was consistently doing what he said he would do!

You should not be making a customer work so hard to spend Money because of LOWES processes failed.

Again Compensation for my time and aggravations caused by Lowes failing to solve a problem in the beginning seems appropriate

Respectfully

Robert J Sanborn

Cc: Lowes Customer Service.

Have been fighting to get my claim resolved since may 19. have had 3 different service Technicians (company's) at my home to look at my GE fridge. was leaking coolant awful smell, not cooling was told by all 3 techs needed sealed system tech most likely compressor not worth fixing compressor about 8 to 900 $ and labor about 300. Everytime I follow up with assurant they tell me the service provider didn't provide enough information or the repair complete which repair never completed have spoken to someone on a weekly basis most of the time the agents hang up on me once I give them the phone number or reference number spoke with many supervisors never seem to be able to move forward. was told by many escalating claim or so sorry you have had to go through this really. I believe its time to reach out to BBB and small claims court 3 months is enough. Had I not gotten a new fridge on my own once the first provider came out and said it was the compressor I dont think this complaint would have been written this nice. very frustrated. All I'm asking for is to be reimbursed that why you get and pay for warranty's in circumstances such as this. Never got food reimbursement either. This warranty company is such a joke and waste of money.

Back in June our fridge starting leaking water, we made the call for service, tech showed up about 10 days later and said we needed a defroster sensor and a new freezer door gasket.

Two weeks later the tech showed up and said he was unable to replace the freezer door gasket as the door and the gasket were made together, he said he would be ordering us a new door part # W10815698.

About 10 days later we were notified that the part wasn't available and to contact the Lowes.

I've called a total of three times in the past 3 weeks and was told my claim was escalated each time someone would contact me within within two days.

At this time we still don't have any resolution and our our freezer is still not useable and leaks.

Purchased paint in April of 2022 submitted rebate form as required checked the status of rebate mid May of 2022 shows approved however never received rebate. Notified customer service who responsed to my issue in May of 2022 said it was mailed never received emailed their escalation dept multiple time said it is on its way still not rebate, I have over 12 emails to this still no resolution also have confirmation from lowes site showing rebate approved still nothing

NOT A HAPPY CAMPER TO SAY THE LEAST

[protected]@gmail.com

Ordered new doors for the front and back of our home in April of 2021. Storm/screen doors were also ordered. The doors arrived and installed. The back door was not installed properly and does not latch. Strong wind and the door opens. Must use the dead bolt to ensure the door remains closed. The storm doors also arrived, and they were the wrong size. They were taken back along with our old doors and allegedly new doors were ordered. To date we have not received the storm/screen doors and we cannot get an answer when they will be in. We have been paying for the doors and still have not received them. For the past year we have called and spoken with one Manager then another with no satisfaction. Empty promises were made, but no actions were taken. We have called Lowes Corporate office and still have not received any type of satisfaction or call back. It appears that we have been put on the back burner and/or forgotten. Payments are still being made and no product has been delivered. Excuses we have heard are that the manufacturer is having problems and cannot get product out. It was alleged that they now have a new manufacturer, but we don't have our storm/screen doors. I would assume that over one year is sufficient time to correct this problem.

My wife purchased a new refrigerator 4 weeks ago from our local Lowes Store in Cookeville TN. The store personnel were good. The issue came when the 3rd party company delivered. They told me wife they had the wrong icemaker. This was not factually correct. My wife spent days trying to resolve the "wrong" part. Finally went to the store and got the right one herself. They set up and missed 2 appointments to return and install it. I finally gave up and just did it myself. Lowes may say they have "free delivery and set up" but we all know this is not true. You're in the business to make money. You just no longer stock these items at tevery store. I expected to have the icemaker installed and would expect nothing less. My time is worth more then we had to pay for the icemaker. Should refund part of the cost.

I purchased a faucet and attempted to return it but I was over the 90 day limit. Although I did not have the receipt they found it in their system using the credit card and my phone number because I used the veterans’s discount. The cashier was very nice and told me that she could not return it because it has been over 90 days. I asked if I could have a store credit instead of a refund and she said that is not their policy. I asked to talk to her manager.

The manager came to the return desk with a an attitude from the start and very disrespectfully and rudely told me he would not return it or give me a store credit. I explained that I was remodeling and it didn’t match they way we thought it would and he saw that this was never taken even taken out of the package. He said “ I have a hard time believing it took you over 90 days to figure out it was the wrong faucet”. He then said “You wouldn’t have this problem I’d you got a Lowe’s credit card. I told him I didn’t want a Lowes credit card and I just wanted a store credit or exchange for one that matched and pay the difference.

I find it very unethical and corrupt to take advantage of a veteran that has proven the product was never used and purchased from that exact store. For a company that claims to be veteran friendly I would think they would never treat one in this manner.

I ordered a Dewalt drill bit (DEWALT 3/8-in 6-in Titanium Nitride Coated Hss Twist Drill Bit, Item #689774, Model #DD5124) online on April 23, 2022 for a project. I picked it up at the Lowe's on Lake Underhill in Orlando on May 2, 2022. Once I finished my project (July 28, 2022), I realized I didn't need the bit after all. The package had not been opened and is still brand new. I took the bit and the receipt to return it today and was told they couldn't refund me the $13.48 nor give me store credit. They simply shrugged and said the system said it was after 90 days and there was nothing they could do--even the manager confirmed there was nothing that could be done. When I ordered the drill bit online, there was no notification that it could not be returned after 90 days and nothing on the website that it could not be returned. I could understand if the package was opened or damaged in some way, or the item "expired" in some fashion. But it's a drill bit for crying out loud. It's as good today as it was 90 days ago. Lowe's in fact,has these drill bits in their store, so it's not some unique or specialized product that will go out of style or become obsolete. I continue to have issues with this particular Lowe's store and I keep going back due to its convenient location. I think this is the last straw for me--it's taken about 5 bad experiences and I've contacted Lowe's corporate in North Carolina several times. Lessons learned--stupid me thinking that things would improve. Home Depot, Ace Hardware, and Tractor Supply are in my future.

Pro Core Luxury Vinyl Plank flooring ($5,430.35) with installation ($5,023.85) was purchased on 5.30.22 by Lana Jennings 270.752.0501 at 42071. Installation was done on 6.28.22. The installers were intent on finishing in 5 hours and did not take note of a defective product that was not a matching color or finish. After daily calling 888.516.1010, a representative finally came to put eyes on the floor on 7.20.22 and filed a claim with Novalis who agrees to provide 21 boxes of product and $1400 for labor for a reinstall for Claim #NV-2015. Emily Vickers at that number finally called me back today to tell me that we can have the $1400 to have the re-install done ourselves, but the 21 boxes are only for Lowe's to do the re-install. Additionally, white quarter round was installed against wood tone cabinets. I am told that was my fault that I didn't notice that Lowe's did not send any quarter round to match the flooring. Instead there were multiple un-needed sticks of transition which I thought was quarter round.

We have a buyer for the house who will not purchase in this condition and who we stand to lose given no one can tell us when we would be put back on the schedule for the re-install. Nor do we want the same installers.

The delivery dates and times have not happened, hung ups via phone call ins by store employees. On emails partial units only promised and not delivered. This has been going on for two weeks! Marti (Martha) Bird, original salesperson was more interested in our opening a charge card, we were told all the cabinets were in the store, a lie. We asked to make sure.

We called in and asked for the store manager, they told us giving us that giving us his/her name was against company policy and then hung up on us again! This hung-up routine happened two more times. Then it was a part of the order was damaged. We stated send out what is O.K. and we can wait for one damaged section. Delivery never came. Fake names of managers were given to us, like Tom Boolukos. I asked him to spell the name. On the phone call this morning the male stated he didn't know why another name would have told you that. We were given a 4P.M. to 8P.M. time frame and we called in after 8P.M. and they stated if we were willing to take delivery up to 11 P.M. they would deliver, no delivery.

This is my second time writing on your complaint form. The first time the whole writing just disappeared.

On July 1, 2022, I applied for Lowe's credit card and did my application and verification. My credit report was pulled and System just generated a message that I will receive a letter within 7-10 business days. I waited till today 28 July and did not get a letter. I called Lowe's credit card department to understand why I had not received the letter. After 2 hours of being tossed around between several departments which each gave me different information about my application (one said I never submitted application, one said I failed to respond to the message about verifying my account, one said I attempted to verify but system declined it) I was told that "it is what it is, your credit will be pulled regardless of any system issues and it is locked once verification is not accepted and I can submit another application which they need to pull another credit report. This is illegal act. Lowe's should not process any credit pulling unless they are sure that the application and verification is complete. It is their responsibility to either delete their pulling of my credit report or process the application at this point. These companies need to be stopped from their system issues and using customer's private information.

We purchased a midea dishwasher in april of last year, which was available for pick up sometime june 2021 due to the pandemic. The pump went out by nov 2021 and was replaced under mideas 1 yr warranty. The pump failed again (flashbacks to our whirlpool fridge and ice maker nightmare, thank you lowes for no help with that) - several phone calls to your extended warranty provider, no appointments after many attempts as there are no service companies in our area will to work with them. I get an email telling me a gift card is coming they are refunding my dishwasher as they can not fix it- problem is the electronic gift card never comes - ive call for the 2nd time this week and it was going to be in my email within 2 days - that was monday -