Lowe's
reviews and complaints

I canceled my order as Lowes screwed up on delivery. I was refunded everything but protection plans. Told me my problem and boy it turned to be. I have been trying since 2/22/2021 to get my money. I was charged $99.97 + tax = $107 .95 for the washer. I was charged by mistake twice for the dryer 2 x $99.97 + tax = 215.90. On 2/28 I got an message saying $107.95 was being sent for the washer and a 2nd check of $21.56 for the dryer. WRONG. I called and talked to a Marino and he told me the $21.56 would be canceled and a new check for $215.90 would be sent. DIDN'T HAPPEN! I was sent the $21.56 along with the check for $107.95 . I spent all afternoon trying to get this fixed. HANGUPS, WAITING FOR EVER TO GET AN ANSWER, TOLD A SUPERVISOR WOULD CALL BACK IN AN HOUR DIDN'T HAPPEN . In the meantime I tried again and she got her supervisor working on it immediately and kept checking in to make sure I was ok. While she was trying to help the 1st supervisor called back (not 1 hour but almost 2 hours) and supposebly 1 of the 2 checks was sent yesterday 3/4/2021 and the mistaken one will be sent out next. I am to destroy the $21.56 and I will once I get all my money.
I have spent to many days and hours waiting trying to get this mess fixed. Never again. Waited to long on the phone trying to get someone to answer in the store, to many times I had to call back, to many calls to protection plan dept waiting on the phone and to many times I had to call back.
Disappointed, stressed and frustrated so it will never happen again

All I have is a state issued Disability license plate. So, don't expect any Lowes employee to come out to the parking lot to see my DAV tag. I doesn't work That way, any way.
SEPT 2020 i submitted documentation Proving my DVA/VA eligibility. I got a new ph and number in DEC, called Lowes HQ to update. The customer service told me "that OLD ph number is in someone else's name and they have been using your account, someone named Elizabeth" Aint' no one I know.
Over the following 5 months, after their I.T. dept. putting my documents together with my NEW ph, my address and email...and Now 3 ph calls, 6 weeks later, looking for my Replacement card for 'My Lowes acct, its still isn't here. I 'am Not about to step foot into the store to get the same lame stare from the check out.
Over the past 10 years I only tried twice using my VA eligibility, only to find out the ph number Never was in my name at all and it was only this past SEPT I followed up and called their home office to find these folks give NOT a red Ratts a^^ to do their Own follow up. That's where this entire can of worms is. No Where. The exact Same as Lowes customer service and to say the least, those employed in their Stores. Its been my experience to find 1 upfront who is willing to even nod their head in a veteran's direction as if you're not even there. Very disrespectful and as If they don't need My business.
I have a Great Amazon Prime acct. and Use it.
What appears to me is American companies which are invested in by large money financiers Will be and Is the Doom for our society by literally driving U, S. consumers in the direction They want to Grow...i.e China and its conglomerates.

This is actually about their use of FedEx. I live in an apartment and they continually tell me they cannot make a delivery. I was home today and I or my husband should have gotten a call if they had actually made it to our pedestrian gate.

On top of that they wouldn't allow me to choose one of their offices to pick up from and their assistant does not recognize my address.

I think I finally told them to return the product to sender. Use a different shipper!

I realize this is not directly Lowe's fault, but it's not right that FedEx gives me a hard time just cause I live in a set of apartments.

I am Realtor and Asheville NC. After a closing in Whittier NC this afternoon I ordered an e-gift card as a closing gift for my buyer to use in the Sylva NC branch of Lowes. Although the purchase was approved by my credit card company, your company, Lowes canceled the order for fraudulent reasons. I called the number in the email and found myself speaking to someone in the Philippines who told me they were not allowed to tell me why my e-gift card was declined by Lowes. I have called every phone number listed for Lowes on google including local stores. NOT ONCE could I reach a human.

In addition to buying gift cards for holidays, closings, etc I recently purchased a home and spent thousands of dollars on this very credit card at the West Asheville Lowes.

Somebody, somewhere can tell me why this happened.

Here's a copy of the email.

Hello Rhonda Carter,

This e-mail is to notify you that we were unable to verify and complete your recent online Gift Card order ( # 8441694 ). As such, your order has been cancelled.

We apologize for any inconvenience this may cause.

If you wish to contact our Lowe's Gift Card Support Team via telephone they can be reached at:

Lowe's Gift Card Support Contact Information Toll Free in North America at [protected].

Please note that this process is in order to ensure the protection and security of all of our customers and their credit card information.

Thank you for your cooperation.

Regards,
Rhonda Carter
[protected]
[protected]@gmail.com

Was supposed to get my freezer deliver today...feb 10 2021 call lowes 800 number they transfer me to the store Austin hwy San Antonio tx was told all drivers at this location were quarantine for vivid 19...wasn't it funny not 2 minutes earlier female rep.said it was checking to see it was on the truck for delivery. Now my delivery is now going to be feb 21 2021...this store is be dishonest..., , what a girl going to do...they have me trap...have to wait and hopefully it will come...never had to wait a so long order on 27th of Jan 2021

I ordered a washer dryer from north bergen nj lowes. they called the wrong number to call about delivery because the dryer was not in stock they would not be delivering the washer which i needed. trying to call back the store was i joke i called 50 times no answer finally i got someone on sunday they wanted to deliver the washer I told them no wont deal with your company again.

I purchased a tool online for my husband. The date for delivery came and went so i logged on and it said that i had no order. Went through multiple csr until finally one man apologized for the issues and offered a small "refund". He then proceeded to charge my card again, for $40 less than the original amount. He said the original charge would drop off in just a few minutes. Days later still no refund or product. Lowes then told me my order was cancelled and I had to go online and order it again. I just wanted my $ back at this point, i had no item and was charged 2x for it. I finally received it in the mail and it was the wrong item! I called Lowes and was told it would be 7-9 days, not minutes, to get my refund. I have now waited 2 weeks and still no money! And i was told i need to drive 1+hour to the nearest lowes to return this item. You have to be kidding me!

Order Bosh Appliances in Aug. 10 k with warranty and installation. Have been rescheduled 5 times. Lowe's never calls and notifies. When calling the appliance department they never answer. You have to drive 30 minutes s to stand in line to be told there rescheduled again. Outrageous the the number of times rescheduled and no communication. Have made several complaints to store manager . Now same thing again. 5th date the 19th. Now said April. Holding up sale of 675 k house costing interest on money for something paid for 7 months ago. Outrageous.

First I want to thank you for allowing us military members a discount on most of our purchases, and for having parking spaces for us.

now for my problem. I have a 2 year old washer that is under warranty that does not work. About 2 weeks ago I called and set

up an appointment . A few days later lowes called me back and said that appointment would not happen. Then they called me back with another appointment with a different company and they did not show up. Yesterday I spent another hour on the phone with not a lot of help. At first the next appointment was Feb 12. After enough of saying no that will not work, then all of a sudden the appointment would be on Feb 5th. That is a long time to be without a washer . Keep in mind if they keep this appointment that they will probably have to order parts. The machine will still be broken. Then when the parts do arrive I have to wait on another appointment to install the new parts and hope that is all it needs.

I need something done to help this out. We are a family of 5 and that requires doing clothes about everyday. I requesting a loaner machine, or a replacement machine, even if you prorate my old machine. I don't feel like I should really have to buy a new, That is why I buy the extended warranty. I can be reached at this Email [protected]@aol.com or by phone at [protected] . Thank you for some help.

Ken Hudson

ret. E7 M.Sgt. USAF

To Whom It May Concern,

I'm writing this complaint because my daughter was in the store located in Franklin KY yesterday picking up some supplies for my rental home. She and the contractor present from "Portales Building and Remodeling LLC." He purchased material in Bowling Green, KY before for 1, 500.00 and the manager always gave him a discount. She purchased over 1, 593.03 with tax. And she asked to speak to a manger to see if she could get a discount. The manager came out over to the counter and saw that my daughter was a black and that the contractor was Mexican. He said, "no." now we have purchase a lot of material there at this store and even other lowe's store. And usually when you get that much merchandise they will give you a discount. I've been in line behind other people that has purchased less and received discounts. I don't thank she was treated fairly... And she just purchased a 5, 000.00 mower just about 5 months prior to this purchase there. I'm sending the receipt and i'm kindly asking that we may be still given a discount for this purchase.

Thank you
Ms. Sarah Tuck,