Lowe's
complaints

I've bought a fan from Lowes. After a day of it being installed the remote control mod. caught on fire. If I was not at home at the time it would have burned my house down. I cant find a phone number to complain...

I purchased a Troy-built *** eater from my local lowes store, used the 2-cycle oil that came with the unit, and got less than 15 minutes of run time before it burned out. When I contacted Lowes, I was told they would send it off for repair. After 2 weeks I was told, the unit is too dadly damaged to repair, because the mixture was too lean. Now they want me to pay an additional $45.00 for a unit that is scrap. Customer service at Lowes has deteriorated in the past couple of years to the point that I will drive an extra 20 miles each way to avoid dealing with them any more.

Lowe's service advantage program is pretty much a complete waste of money. I have a Husqvarna riding mower that is less than 2 years old and still covered by manufacturer warranty. Lowe's doesn't even properly know who should be repairing the mower. They pretty quickly had it picked up where it sat at one company for three weeks and I heard nothing, not a peep. Finally I call the company directly and they inform me they have to deliver it to another company for the repairs because it's still under factory warranty, and they only do "extended warranty" for Lowe's. So after sitting three weeks at one repair place, it gets moved to another one that does the warranty work but goes to the end of the line. Now another three weeks has passed and my mower hasn't even been looked at yet. Six freakin weeks without a mower that's not even two years old yet. I can't even remember what I paid for this stupid plan but whatever it was it's not worth it at all.

I have bought everything from Lowes when I remodeled my whole house in the last few years. I always recieved A 10% discount from the management. Recently I went to the Camden SC Lowes where I always go and wanted to purchase an trialer. And management told me that there is no way __she could give me anything off on it, I said I could go to The two notch store and get it. She said that would be fine, so I did go there and yes I did get my discount. She didnt even ask me if I was military for the discount guess that dosnt matter anymore. Actually I think I was just the wrong color!

I applied for an interest free promotion @ LOWES, and after being asked several personal questions was denied on the spot. No reason was given and LOWES didn't even know who they were using for the credit bank, so I couldn't call and had to wait for the deniel letter.

Reason for denial, "UNABLE TO VERIFY IDENTITY WITH INFORMATION PROVIDED".

What a crock, and of course there is no phone number on the denial letter.

I don't understand, after all the intrusive questions, they can say they can't verify who I am. Total nonsense.

As far as LOWES stores, they should know what credit agency is being used and provide the consumer with that information, in the event of a denial.

Today and various other days our zone managers in our stores have been playing favorites they only like the CUTE popular girls they favor them give them the good shifts and today i went ot go purchace my items as a lowes employee and was told that i would not recive my discount unless i had my card ten minutes before that another (cute) girl was purchasing her stuff and got the discount with out her card i was very upset about this i work hard for lowes and only wanted ten % off my item if i would have been a CUTE girl this would have never of been a problem i have worked for lowes for two and half years this is really unfar i also want to point out this zone manager 's name is bryon store 1613

I've had 2 instances of Valspar paint not matching.

In the first instance, I bought a gallon of paint at store A. After doing all the trim and 3 of the walls, I ran out of paint. Went to store B for gallon 2. Finished job but when it dried, it didn't match gallon 1. There was a significant difference in shades. Took some pictures, went back to store 2. They agreed paint did not match but suggested that I go back to store 1 since they sometimes have "tinting issues". They mixed the paint at store 1, didn't charge me. I applied gallon 3 to a small area...it matched gallon 2. Instead of fighting them, I repainted all the trim and the other 3 walls. Lots of extra work but it looks great.

Instance 2. This time I bought 2 gallons to paint a room of smaller size than first room. Even though I was painting over white walls (with a light yellow paint), one coat was not enough. I only had about 1 quart left after one coat. When I ran out, I bought the 3rd gallon. Guess what? It, too, doesn't match the first 2 gallons and this time I went to the same store (they even used the same machine).

I had lowe's install a larson retractable screen tradewinds storm door, which i have loved having. But now the cord that retracts the screen is showing and will not wind back. How can this problem be solved?

Today I went to return a snow blower that we bought two months back. I also bought three years Lowes extended warranty for this product. There was no mechanical fault in the blower but I just did not like the power of the snow blower so I decided to return it or replace it. By the way, even though I bought the snow blower two months back today was my first day to unpack it and use it because it was first bad storm in Toronto since then I bought the snow blower.

The cashier (a good guy) checked the receipt and open the box and checked the gas tank to verify if there is gas in it. There was gas in it so he called his manager (Tonie) and returned to me. He said he was told by his manager that we can return it provided I pump out the gas from it since they cannot return any product that has gas in it. Fair enough. Then I asked him how do I remove gas from it. He said they have a device called gas pump or something like that. I said from where I can buy it. It was 9:00pm so I decided to buy it because I didn't want to go back home and do all the hassles of packing and unpacking again. He said they have pump device and I should be able to find it in consumer department.

I tried searching the pump in consumer department as I was told by that gentle man. But after few minutes, the same gentle man came and told me that we don't sell that device. I asked him if any other store sell that device. I then realized that I can go Wal-Mart which is very close from Lowes. He agreed. But all of sudden he said let him talk to his manager again and see if they can do something for me.

This time he talked to a duty manager, Jagh. The manager came and said they cannot return the snow blower because as per company policy they cannot return it since it has passed 30 days return policy. I asked him that I was told 15 minutes back that they will return it provided I remove the gas. But the duty manager was so un-professional and without giving me any other options he said simply no we cannot return it and I have to move the blower from the store since it is dangerous to keep it with gas in it. He also said that even I stay here for whole night he will not return this snow blower. This guy was so rude and un-professional that I cannot explain here.

I asked him why I was told by the cashier that they will return it. Why they did not tell me at the first place instead of wasting my valuable time. The cashier maybe under the pressure or fear of losing his job also changed his statement and said he did not say that they will return it. If this was the case then why I was told to buy the gas pump from Lowes to pump out the gas. Why my time was wasted and then why they changed their statement.

Then I asked that cashier if I can speak to the manager whom he talked earlier and who told him to remove the gas in order to return it. At first I was told that she is now gone from vacation for one week. I mean within 30 minutes she all of sudden decided to go for one week vacation. But after I argued and insisted they agreed to call her. Her name is Tonie. She came and said she never told to that cashier anything like this. They all started lying and started making different stories.

I am not against the Lowes policy of 30 days return. My real complain is why I was given wrong expectations at first place and asked to remove the gas from it to return it. Why I was told to buy the gas pump to remove the gas from snow blower in order to return it. Can they explain why I was told to remove the gas from it and why I was told to buy the gas pump from Lowes to remove the gas?

They just simply lied and did not help me and did not provide any customer service for which I paid. Even they did not give me any other options. I never had such a bad experience from Canadian Tire or Wal-mart.

I would simply never buy anything from Lowes and will never recommend to my friends, family members or anyone to buy from Lowes. Instead I will discourage them not to buy anything from Lowes and will share my experience will everyone I know.

2/17/2010 AT 2:30PM

I first asked for a print out for Wednesday February 10th.Next I handed her my personal (3) numbers, she started to print it when the phone rang.It was a call about who couldn't make it to a party.I next asked for (3) quick picks than I asked her for a $5.00 education lottery ticket.When counting up she said "oh" I punched one in twice.I asked which one and it was my personal numbers, the one she punch in while on the phone.I asked her what was she going to do with those numbers and she said she would sell them to some one else or sell them to me I said you can not do that because they are my personal numbers not a quick pick.I asked for a manager.It took a little time but the manager said by lottie law she could not void the ticket and that someone would have to pay for it.I felt the store sould have to paid the $6.00 and than tear the ticket up.If I did hit the lottie I would have to share the money with my self or someone else because they were my personal numbers.I was force to pay $6.00 more for the same ticket.When I was leaving the parking lot three young girls and a older one were pointing and lauching at us.Is this the way to treat steady customers?

Can you say scam! No wonder the president is after credit card companies. I was late with a payment around Christmas. I knew it and I paid the minumum balance on the web site. What I didn't know was that because I didn't pay the extra $39.00 I recieved another late fee for Jan. What a scam!
I have a job and I do pay my bills, but for people who are struggling companies like GE Credit and Lowe's what a bunch of crap.

On October 16, 2008 I went into Lowes, located at 2250 Lake Washington Blvd, West Sacramento, CA to see if they could match the paint to what I have in my living room, which is beige and spoke with an associate in the Paint Dept.. I was assured he could match the paint. After taking the paint home and painting the wall I was trying to match I noticed the color wasn’t even close to the rest of the living room. I took the paint back to the store and again I was told by a different associate the color that had been mixed was wrong and that he could however mix the correct color. I again took the paint home and again painted the wall and again the paint was not only wrong, but further away from the color I was trying to match than the first can. I again took the paint back to the store and again was assured that they could match the color and again they couldn’t. After painting the same wall three times with no success from Lowes I decided to go to Kelly-Moore in West Sacramento. They matched the paint perfectly the first and I am very happy with the results, but not with Lowe’s, not only because of all the work they had me doing in painting the same wall over and over, but the attitude of the store manager when I explained the problem. I went back into the store October 26th at approximately 6:P.M. and asked to speak with the store manager. I was greeted by a young man and I explained the problem I had experienced with the paint and told him that since I had spent so many hours painting the same wall over and over because of the inability of Lowe’s staff to match the color after being assured they could I felt I should be compensated for my time. He asked me what I had in mind. I told him I was also there to pick up a new fireplace screen I had order and I showed him the receipt of $231.66 and asked him if he could adjust the price. His reply was just a flat, “NO”. I then said, “then I could cancel my order and go over to Home Depot and purchase the fireplace screen from them couldn’t I?” His reply was, “THAT’S RIGHT.” Being unhappy with his attitude I then asked the name and address of Lowe’s C.E.O. and he told me he didn’t know who that was, but gave me the main offices phone number. Well, I didn’t cancel the order for the fire place screen although I felt the store manager didn’t care if I did or not.

I sent a letter to Robert Niblock, Lowe's C.E.O. and his office didn't have the courtesy to reply. Instead they notified the store and told them to call me, which they did. While I was at work two phone messages were left on my home answering machine. One message was from the store manager and the other from their district manager. Both leaving the same message, "THEY WOULD CALL ME BACK REGARDING MY COMPLAINT." They never called back. After waiting a considerable time I sent another letter to Lowe's C.E.O. and again I received the same messages on my recorder.

Now I have cancelled my Credit Card with Lowe's Companies and I will never set foot in one of their stores again. My friends and neighbors all saw what Lowe's put me through and the feel the same way.

Just wanted to let everyone out there know- that if you are thinking of employment with Lowe's Home Improvement Warehouse, you may want to rethink your job choices! They hire you at part time or seasonal- with full time hours- and forget having to be out for any reason! They will fire you! I thought that being part time meant that you have flexable hours- not with them! I have a friend who was under restricted duty- and they made that person do heavy lifting anyway. Is there a lawyer our there this person can talk to? They also will not give you breaks that you deserve. I thought that it was by law in the state of North Carolina that a company is required to give you a break after so many hours. You would think that after standing for 8 hours on a concrete floor that this may be true with Lowe's. IT'S NOT! They treat their employees like just another number, and do not care about you nor your family. I hope that this economy picks up soon- when it does they will be losing alot of wonderful hard working people. Once again I warn you- BEWARE!

We went to lowes to get a generator due to ice storm we were about to have the next day, They had 18 generators waiting on a truck to be unloaded. As far As I know their was one other guy waiting as well. They refused to unload the truck. They said it could be 30 min or an hour. We even said we would be glad to help get it off the truck. They
still refused. Needless to say we were left in the cold. I thought this way of doing business was in poor taste. I buy a lot from them. But i will not buy anything else.

I ordered a dishwasher on-line from Lowes just before Christmas of 2008. It was to be delivered in about 7-10 business days. After 2 weeks went by and no dishwasher, I called to inquire. I was told it was being shipped that day and I should have it within the next 24 hours. 2 days later I still had no dishwasher, so I called again. After repeating this multiple times, they figured out that there was an error with the way the on-line system processed the order. I was credited for the charge, rebilled the same amount, and given a different dishwasher that was in stock. They put me down for delivery, but not installation (as I requested), so I then had to find someone who could install it for me.

Here we are a year later and the dishwasher that I never received is still showing on my account as being shipped to my house. I found this out because I was trying to order a garbage disposal on-line and was declined the ability to purchase it on my Lowes card because my payment was 12 days late (apparently grace periods are a thing of the past). When I called to inquire about the issue, I spent close to an hour on the phone (between hold and dealing with someone who didn't have a clue what he was doing), and was eventually disconnected while on hold. I e-mailed their customer service department about the situation and was told I would need to call and speak directly to customer service. I told them I tried that. I'm DONE with Lowes!

We purchased a washer and dryer combo from Lowes. We were told that it would be delivered the next day. The following morning the delivery driver called for directions. We informed him to call before he arrived. When they didn't arrive between the 2PM-4PM time slot we called Lowes only to be informed that the driver had been to the house, knocked on the door and left a tag. We told the store manager that we were home waiting for the call. He rudely explained that the driver did what he was told to do and since we didn't answer the door, he left. We were then told that we may get the delivery the next day or maybe not for another three days. The store manager was very rude the entire conversation. When we realized that we may not get the washer/dryer for days and the manger would not set a new appointment we told him that we would just go to another store and purchase a washer and dryer and then get our refund from Lowes...his comment, "do what you have to, I don't care." We went this evening and purchased a better washer and dryer from Nebraska Furniture Mart for a lower price. When we went back to Lowe's to get a refund...no apology and the manager was just as rude as he was on the phone. Because of their attitude we will no longer purchase any item from Lowes. We have a Home Depot down the street and too many other stores to shop from and refused to be treated so badly.