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3.9 99 Reviews

LoseTheBackPain Complaints Summary

71 Resolved
28 Unresolved
Our verdict: You can expect a very good level of service from LoseTheBackPain. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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7:23 pm EDT
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LoseTheBackPain Heal-n-soothe

I have tried to let you know that I no longer want any more of the heal-n-soothe product but it still comes and you continue to bill me for them. I have tried your phone international number as I am in australia but was informed that the number was not connected. My last shipment that has come says that I requested it on the 29/4/2020 (a lie). My order id is 2718083 and the shipping id is p14657485. Please note - I do not want any more of the product sent to me and money taken out of my bank account without my permission.

Frustrated.
Gail

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1:15 am EDT
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LoseTheBackPain No delivery and unauthorised billing of credit card with auto enrollment to monthly subscription

on the 25 May 2020 Losethebackpain billed me for product I did not order and with out my knowledge. as follows:

25 May 2020 HEALTHY*BACK INSTITUTE [protected] TX
49.95 US DOLLAR

Further more I still have not received my first trial order.
Ordered on April 24, 2020, 5:45 pm Order# 2854920

Deceptive practices.
On looking back through the order email trail, they send a lot of correspondence and hide the fact you have been auto enrolled onto a regular monthly subscription by stating in very small print embedded under a product order receipt line.

They are not upfront and are clearly being deceptive using this approach to "sell more" only if you read everything in detail would you have some chance of detecting it. It certainly was not detailed on the facebook article or order page that I ordered from.

Why would you even want a subscription without first trialling the product to see it even worked!

Due to these highly deceptive sales practices it make me wonder if they have taken the same approach to the product manufacturing and claims etc.

I want a full refund for the unauthorised credit card charges.
and I want the first order either delivered or refunded

not happy

Steven
New Zealand

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Update by rogerwilco
Jun 18, 2020 8:50 pm EDT

Steve Thank you for your response,

However it is inaccurate, because I responded to a face-book ad in my news-feed.

The interaction with your companies was all completed using a smart phone. The order screen and information is formatted and delivered very differently to the link you provided above. The FB layout and process to order is much more confusing.

Why would some one want to sign up to a monthly subscription that takes 2-6 weeks internationally to deliver the first trial order, before they have had a chance to ever use the product to see if it works?

Your companies processes are misleading and I request you refund the second order that was shipped with out my knowledge.

Steven

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1:44 pm EDT
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LoseTheBackPain Loose the backpain

I ordered one promotional bottle, then was offeerd and sent a free bottle I had not ordered. I then found myself signed up to a monthly program for $49.95 per month. I did not authorise this.

I did not receive the second bottle of tablets due to a customs charge needing to be paid so I was unable to send it back. The customer service email wont acknowledge receipt of any complaints or cancellations. . Companies use the card payee not present facility to access customers accounts. Unfortunately I have been charged $49.95 and probably wont get it back. According to other reviews over many years this company have been getting away with fraudulently charging customers for years.

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3:52 pm EDT
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LoseTheBackPain Product does not relief pain

Also, they are sending automatic deliveries, which I did't sign for.

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9:28 am EST
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LoseTheBackPain Your 'service'

I st. trial order 28.12 2019 for $58.95 for Heal N Soothe
ID 2737159

2nd Order (not asked for ) 28.01.20
Order No: [protected] Currently en route

* I have e-mailed countless times but with no response
* Password given is an error
* Tried to reset password- no access
* Asked to cancel all future orders, but not heeded
* Not acceptable to have to pay customs and handling fee
* This fee was over £13 ! Parcel only given on receipt of these extra charges

* I do not wish to accept any further orders.
* I would be grateful if you could please cancel all future orders
* Please will you confirm by e-mail that you have done this
* All orders will be returned to you, unopened.
* I would be grateful if you could provide a full refund for all orders.
* As you have not responded to any e-mails to date, no confirmation can be provided.
* Promise to provide full refund within 90 days. I trust this will be done

Thank you

G. Silver

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Update by gillsilver@uwclub.net
Jan 30, 2020 9:30 am EST

As above

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9:46 pm EST
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LoseTheBackPain heal-n-soothe.

Sirs,

About a week ago, I wrote to advise I received 2 bottles of the above (Order ID 2745511) and after reading the description, realized I must have ordered the wrong item. As such, I asked you to confirm my order and to offer some options on what I could do. My intention is to return the bottle I purchased, or both if required.

To date, I have received no response. Please advise.

Kind regards,

Peter Chiu.

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2:38 am EST
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LoseTheBackPain heal-n-soothe

Thought I would try health - n - soothe on basis of their advertising.
Was told safe to take so ordered one bottle and took advantage of "special offer" to get an additional bottle at the same time.
When it arrived I read all the gumph on their pamphlets and then the actual bottle which then has warning that seems to suggest one should seek doctors advice before taking them.
As I had not been able to do so I did not open the bottle before a second package arrived with 2 more bottles which I presumed had to do with the "special". I have not opened these either as I will only be able to see doctor next week.
I tried to contact this "business" when the 2 bottles arrived but was unable to get through to them.
Now I have received another bottle? And I am seriously disturbed as I am sure I did not ask for more than the first plus "special" bottle.
I want this to stop and I will be seeking refunds for each of the now 4 unopened bottles as I am no longer comfortable with this organisation as I also note there have been numbers of other people complaining.
I trust there will be an investigation made.

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8:48 am EST
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LoseTheBackPain super joint support

I am Vasanthkumar Padakandla, who subscribed for purchasing your product Super Joint Support by Credit card. Every month on 5 th, US$ 49 is deducted from my card account without my permission or approval. Further by postal mail every month 2 bottles are shipped with cash payment on delivery.
Both these are UN-ETHICAL & UN-HEALTHY practices.
Please STOP SHIPPING SUPER JOINT SUPPORT BOTTLES & also STOP CHARGING MY CREDIT CARD.
I am not interested in returning the un-used bottles. I am NOT ASKING FOR REFUND.

PLEASE STOP SHIPPING BOTTLES OF SUPER JOINT SUPPORT.
PLEASE STOP CHARGING MY CREDIT CARD.

Vasanthkumar Padakandla.
[protected]@yahoo.com
18 th Nov. 2019.

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1:12 pm EST
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LoseTheBackPain heal-n-soothe

I asked for the trial bottle only. I have not even used half the bottle to see if it works and I am receiving another bottle which I did not order. Please cancel all future orders. I will be stopping any payment that comes through my credit card.
How can you ship another bottle when I did not request it. This seems to be a scam.
They get a hold of your credit card and see what they can get away with. I have called the toll free number and just put on hold with music playing and no one come on to answer. Scam, scam, shame, shame

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4:40 am EDT
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LoseTheBackPain sending pills after I cancelled twice! losethebackpain took money from my, card without approval after my cancellation of further order!!

I order the first two bottle, hoping it will be better with my spine. The first time, after few times I had problems with my stomach. That was every time when I took pills. So, I can't take the any more because of my stomach problem. So, I have one bottle unopened and I don't need it!
I was in hospital when I receive information that I don't have enough money for sending the second shipment. It was good, because I don't need the second shipment. I sent cancellation for sending any further pills. I thought this is solved.
Again I received info that I need put money on my card for shipment or I will lose discount. I cancelled again!
I put some money on card because I need to pay something else. I was shocked and unpleasant surprised when I saw that LoseTheBackPain took money and told me that the shipment is on way! Till when somebody can took my money from card without my approval?!?!?!?
Please, I cancelled any further sending of these pills, so I'm expecting refund my money! Urgently please, I need it! And forever: I CANCELLED ANY ORDER FROM YOU! DON'T TAKE MY MONEY FROM MY CARD!

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10:25 pm EDT
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LoseTheBackPain heal n soothe shipment id: p13095036

I originally ordered one bottle to try it out but you keep sending me one bottle at a time. I didn't order it again and I am requesting that you desist from sending any more.
There will not be any further payments for extra deliveries.

Cancel any further shipments effective immediately.

Graham Colllum
4 Caulfield Dve
Loganlea Qld 4131
Australia
[protected]@iprimus.com.au

Thank you.

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7:01 am EDT
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LoseTheBackPain heal-n-soothe

Sir,
I cancelled all further supplies following our trial supply, and after reading a large number of other complaints.
Despite our action we received a dispatch last week. Please confirm your receipt of this complaint and you should note that there will be no further payments via our Credit Card.
Mrs Elizabeth Venner
312 Menara Beach
Urb. 164
Estepona
Espana

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7:46 am EDT
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LoseTheBackPain lose the back pain

It is a scam! I ordered in April 2019 and still have not received ANY product or response from their team despite writing to them many times over the last 3 months. I am not one to complain, but in this case have been totally cheated because they charged me for everything I ordered without even shipping it! Save your money and support companies that don't steal.

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10:47 am EDT
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LoseTheBackPain your service leaves much to be desired!! tried to call, no answer for many minutes so am trying this.

I am not complaining (yet) but I can't use the Super Joint Support because of shell fish allergies, so I wanr to return the unopened bottle but not sure where to send it. Address please. please, please. please,
Please
Please
Please. No More to say at this point,
Just saw warning about taking WarfRIn. whuch I do. Guess I will be returning all.

This warning should be front and center on you advertising!

Judith Markgen
710 A East Barker Street
Rice Lake, WI 54868

[protected]@gmail.com

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LoseTheBackPain heal and soothe

This company will cheat you. The deduct money from your credit card for products yuou havent ordered and ignore your emails. How can you trust the products when you know then company is untrustworthy.

I ordered a product called Heal and Soothe, I took advantage of an additional bottle for half price. They then added and charged me for a product I didn't order. I advised them as soon as I received confirmation of the order but they said it was two late. The refuse to answer emails. It is diffucult to conclude that this is anything other than a scam.

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9:25 pm EDT
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LoseTheBackPain heal-n-soothe

Hi!
I would like to stop my order of Heal-N-Soothe products, how should i unsubscribe so that monthly shipment will stop and to stop debiting into my account. Hoping for your prompt attention on this matter. i appreciate your concern but i want to stop the monthly shipment that i did not order,
example of shipment :
shipment id P12223428
part number C-HNS-BOTTLE
DESCRIPTION HEAL-N=SOOTHE

MORE STOCKS CAME AND I DID NOT ORDER THESE ANYMORE.

MY NAME IS JOYLYN SAGMIT
WITH ADDRESS ABOVE

PLEASE PLEASE DO NOT SHIP ANY HEAL-N-SOOTHE STARTING ON THE MONTH OF JUNE.

THANK YOU!

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LoseTheBackPain heal and soothe

Hi, Gordon Dunn here, g.[protected]@btinternet.com
I ordered your trial offer on a one off basis and it now seems that I have an autoship programme that I never signed up for.
Cancel this immediately and refund any money taken from my account. I'll contact my credit card company to stop payment. The trial offer I got from you I had to pay £20 duty on so don't want.
Regards

Gordon Dunn

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LoseTheBackPain Heal and soothe

I ordered this as a trial. I am never able to reach anyone person on this in order to cancel any future orders. This was to be a trial. My Primary care Doctor has directed me to not take the product but they do not respond on their phones and have no one on their staff that can answer my questions. This is certainly not the way to run a business. Please Advise Arlyne Smith Shipment ID P12607706 Requested on 4/14/2019. I can be reached at [protected] I want a cancellation of any further shipments and a confirmation in writing, [protected]@gmail.com

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LoseTheBackPain bill payment

I ordered one bottle free as advertised and just pay shipping of $4.95. They keep billing me and sending addditional bottles. I did not agree to this. I only wanted to try it to see if it helped my back pain. I can't get ahold of anyone to talk to cancel the additional bottles or get a RMA to send back the additional bottles. I am angry about the false advertisement of this product and that I was scammed. It also was taking money out of a different account that I have, that I never gave them the number of that account! It has cost me other fees! I want all shipments of new bottles stopped and all money refunded immediately! I will report this to the Better Business Bureau if not immediately rectified and I will file charges with the Better Business Bureau.

Jennifer Dickerson
[protected]

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LoseTheBackPain Cancelling subscription

I have tried to cancel my subscription as I can't no longer afford it yet I have been charged twice for product I have not received. I need a refund of two payments of $NZ74.25 total $148.50.

I have emailed multiply times and attempted calling from my nz number which has also cost me.

I do not believe the product I received once only has worked for me.

I want contact made ASAP.

Email [protected]@yahoo.co.uk or phone [protected]

Thanks

Angela Smither

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