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CB Pain Management LoseTheBackPain 2407 S Congress Ave Ste E 100, Austin, TX, 78704, US
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LoseTheBackPain
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LoseTheBackPain

2407 S Congress Ave Ste E 100, Austin, TX, 78704, US
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3 complaints
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1:44 pm EDT
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LoseTheBackPain - Loose the backpain

I ordered one promotional bottle, then was offeerd and sent a free bottle I had not ordered. I then found myself signed up to a monthly program for $49.95 per month. I did not authorise this.

I did not receive the second bottle of tablets due to a customs charge needing to be paid so I was unable to send it back. The customer service email wont acknowledge receipt of any complaints or cancellations. . Companies use the card payee not present facility to access customers accounts. Unfortunately I have been charged $49.95 and probably wont get it back. According to other reviews over many years this company have been getting away with fraudulently charging customers for years.

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9:28 am EST
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LoseTheBackPain - Your 'service'

I st. trial order 28.12 2019 for $58.95 for Heal N Soothe
ID 2737159

2nd Order (not asked for ) 28.01.20
Order No: [protected] Currently en route

* I have e-mailed countless times but with no response
* Password given is an error
* Tried to reset password- no access
* Asked to cancel all future orders, but not heeded
* Not acceptable to have to pay customs and handling fee
* This fee was over £13 ! Parcel only given on receipt of these extra charges

* I do not wish to accept any further orders.
* I would be grateful if you could please cancel all future orders
* Please will you confirm by e-mail that you have done this
* All orders will be returned to you, unopened.
* I would be grateful if you could provide a full refund for all orders.
* As you have not responded to any e-mails to date, no confirmation can be provided.
* Promise to provide full refund within 90 days. I trust this will be done

Thank you

G. Silver

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Update by gillsilver@uwclub.net
Jan 30, 2020 9:30 am EST

As above

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1:16 am EST
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LoseTheBackPain - Impossible to get any help from their customer service people

These people are not in control of their databases (apparently they have several ... maybe a large number of them) and consequently they are randomly sending out unwanted product from the various older databases and charging for them. Instead of going back to their IT people to find out how this is happening they take on a patronizing attitude to the customer, blame the customer, demand that the customer do the database tracing for them and refuse to look into the matter in the proper way. This is an outrageous way to manage a technology driven company. And they do not publish any ownership information or executive management information whereby a customer can bypass the incompetency of their customer service phone line.

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Eva4
Gaithersburg, US
Aug 18, 2016 12:25 pm EDT

Sorry for the delay in responding, we just learned of this site, please feel out a ticket and tell me your story so I can look at your account at the same time and I can correct any issue there are...

https://thehealthybackinstitute.zendesk.com/tickets/new

Steve HBI-Staff

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