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1.4 153 Reviews

Lord & Taylor Complaints Summary

15 Resolved
138 Unresolved
Our verdict: With Lord & Taylor's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lord & Taylor reviews & complaints 153

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6:26 pm EST
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Lord & Taylor Customer service & online ordering

In summary:

Lord and Taylor is by far the most frustrating and unreliable company I have ever had to deal with. I'm used to companies like Nordstrom and Zappos, with quick, impeccable customer service, and policies that do everything they can to ensure your shopping experience is a pleasant one. It took me 8 emails and 2 phone calls for my situation to be fully addressed, and I am still waiting for it to be resolved ten days after my first attempt. For being the "oldest luxury department store" in the U.S., I expected much more than this.

Although the multiple customer care representatives I spoke with were polite and tried to help, it seemed like they were simply offering scripted replies because there wasn't much they could do. I've worked in retail and customer service for 3+ years so I know what it's like to have no control over corporate policy. I don't have any problems with the individuals I spoke with, but it was a constant struggle to get the company to even acknowledge that anything was wrong.

Apparently, Lord and Taylor's website "doesn't update in real time, " so there is always a possibility that all or part of an order gets cancelled. How is this business still functioning? I have never once run into this issue anywhere else in all my years of shopping online. On top of that, the company either cannot or does not credit money back to the account in a timely manner, which is simply unbelievable. Two or three days I understand, but ten and counting? Every step of getting my money back for a situation out of my control has been a hurdle that apparently requires 3-5 business days to investigate, and 3-5 more business days for the money to make it into my account.

I am fortunate that I have both the time to deal with this ridiculous situation, and that I am not in financial need of the money right away. I can't even imagine how much more stressful and absurd this would be if that weren't the case. This whole ordeal has left me in furious disbelief at the deceit and manipulation of this well-known company. Needless to say, I will absolutely not be doing business with Lord and Taylor in the future.

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Full account:

I ordered two pairs of shoes in the same style and different sizes, and it seemed like everything was fine until I opened the package and saw only one pair. The invoice stated that one of the sizes was "Cancelled - Out of Stock". I thought it was strange and mildly irritating that there was no prior communication about the shoes being out of stock, nor was there a credit back to my account after I was charged for something that was unavailable. But I chalked it up to an oversight and figured it would be a pretty easy fix for an understandable situation.

When I emailed Lord and Taylor about this mistake, I was first told the shoes had been delivered, and I had to respond saying that, yes, I did receive a package, but with only half of my order. I included a photo of the invoice and order with this message, only to be told again that "both pairs were shown as being delivered", and to wait two more days to see if the other pair showed up before contacting customer service. Again I gave the company the benefit of the doubt, even though it seemed pretty obvious to me that I would not be receiving an item that was "cancelled" and "out of stock".

Lo and behold, two days passed and nothing turned up on my doorstep. Five days after my initial attempt, Lord and Taylor finally submitted a case for review that would take "5-7 business days to receive". After waiting two days, I called customer service to check on its status, and also see if I could get a complimentary return label for the pair of shoes I did receive (too small). I was so tired of dealing with this company and its lack of initiative in resolving my issues. I had stated that I wished to return them in my very first message, and while the representative was pleasantly agreeable and sent me a label, it seems like a minor courtesy that Lord and Taylor should have offered at the onset as a mark of good customer service, and for all the inconvenience that stemmed from their mistake.

I thought that was the end of it, but I REALLY wanted these shoes, and noticed soon after that they were shown as available online in the exact size and color that I ordered and never received. So I called customer service once again to see if they could somehow just send me this pair and forget about the case/refund. I knew it was a lot to ask and was disappointed but not too surprised when I was told I would have to place another order. I placed an order with the representative but was understandably concerned that it would get cancelled yet again. It was only after I expressed my exasperation with my experience and pressed the representative that she admitted that, yes, that could very well happen. Apparently, because Lord and Taylor's website isn't updated in real time, there is essentially no guarantee that a customer will get what they actually ordered. (Truly astonishing. Other online retailers seem to managing the impossible.) However, the representative assured me that if that were to happen, my card would not be charged for the cancelled order - which was comforting, but unfortunately, that wasn't the case with my original purchase.

Two days after I placed this new order, I received an email saying it was cancelled. Honestly, I expected it at this point. Ten days have passed since I sent my first message, and I am still waiting for a refund for a product I never received. I plan on keeping a copy of my invoice when I send in the shoes for return because I wouldn't put it past this company to dismiss my case or pretend like it never happened. Get it together, Lord and Taylor.

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8:59 am EST

Lord & Taylor Online order/customer service

On 10/21/17 I ordered 3 dresses online. Today is 11/18/17 and they still have not arrived. I have contacted customer service via phone and online numerous times and nobody can/will tell me where my order is, just delayed in shipping. One of the CS representatives told me I should return the items if I am not happy with how long it takes. Yesterday I was issued a credit through my credit card company? When I called Lord and Taylor they said that the items were never shipped and are out of stock. Why would I be provided tracking numbers, given dates when the items were to be delivered if they were never shipped? The absolute worst customer service I have ever encountered.

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5:44 pm EST

Lord & Taylor Men's clothing

Terrible customer service provided by female associate - may have been unpaid intern from college who was rude and could not handle basic question. Called management to complain spoke with Judith and Hannah. Totally blown off. I used to occasionally shop here but the store has poor management.

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4:21 pm EDT

Lord & Taylor Store experience/website

I visited your Natick, MA store yesterday. Because I had somewhere to be at 11:00, I was waiting for the doors to open at 10:00 along with 2 mall employees and 1 L&T employee until after 10:00. Your employee was late and frantically calling her manager because her badge would not open the door. Once inside, I walked the length of the store without seeing a salesperson. I asked Kelly, the General Manager, (the person who opened the door late ) where I could return some luggage. She said I could take it to any register. She got defensive when I told her that there were no salespeople on the floor. We walked back to Women's together where she had to call someone over. Two salespeople then had to open their registers. They were finally ready to take customers at 10:13. I had two bags to return. I had a receipt or one of them only. The other one was sent to me directly from the vendor without a receipt. I anticipated there would be issues so I printed out the original order as well as the item pages from your website. None of the item numbers matched. After going from a register with your new system to a register with your old system and back to the register with the new system, I finally received the correct amount of credit for the returns after the salesperson had to return the items "without a receipt" and manually adjusted the prices. I then went downstairs to make a handbag return with a receipt. A salesperson was showing a new employee how to do a return which again was an issue. After we went to three different registers (new system to old system to new system again), once again the salesperson could only process the return "with no receipt" by manually adjusting the price. My third return was in Shoes and the employee had to go from the new system register to the old system register to process the return. When I told her the same thing happened in two other departments, she was relieved to know that it wasn't just her.

This was the last straw! Because your overall store and online shopping experience have been outdated for a very long time, I welcomed the implementation of your new system. However, I have been very dissatisfied with your website as well as my store experiences since the new system was implemented. It actually maybe worse. Unfortunately, I was in the Natick store the day the new system was implemented and I was taken to three registers before I could check out. The system issues should have been worked out by now. I have at times not been able to place online orders and I have had to call Customer Service to get my orders released for shipping on a few occasions.

Although I have been a loyal customer for a long time, I will no longer be shopping at your store. It is not worth the aggravation. I can get the same merchandise at Macy’s and most times at a better price. There also appears to be a lot of employee turnover and fewer customers.

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8:25 am EDT

Lord & Taylor An order that was placed online that never was processed

On June 18th, my son ordered shoes online from Lord & Taylor with his Walmart Visa Debit Card. He didn't get confirmation of the order so he placed it again. Still no confirmation. I called Lord & Taylor customer service on 6/19 and they told me the order wasn't showing to call the next day. I called again on 6/20 and spoke with Dawn in customer service. She explained that they didn't accept Walmart Visa Debit Cards for online purchases and in about 10 days the money would be refunded to the gift card. I called again on 6/27 & 6/30 because there was still no refund. That customer service rep. told me I should put in a case #, however, there was no reason the money shouldn't be refunded. I submitted the case for review and was told that would be about 5-7 days. Called again on 7/7 to check on it and was told that it hadn't even been looked at yet. I called on 7/11 and the customer service rep. told me there was a reply to my case. I was told they couldn't refund the money because there was no order. I told them that I explained that in my case and that they took the money the day the order was placed. They said they couldn't refund that money because they didn't have it. I asked again, where the money was because they were quick to take it when this order was placed and I was told there was nothing they can do about it. This is absolutely a rip off. They took the $159.90 off the card and won't return it. How do I get it returned to the Walmart Visa Debit Gift Card?

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8:37 am EDT
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Lord & Taylor Online shopping

I have tried unsuccessfully repeatedly to purchase nearly $500 worth of merchandise. Either I get all the way to the final page to submit the order and receive an alert "Order cannot be completed, " or the order goes through, complete with an confirmation code, and I get an almost immediate email notifying me of cancellation of the order. I then have tried calling directly (call center in the Philippine's) to place the order, spending over 2 hours through two phone calls, to place the order, have had the rep make sure the items are in stock, and then complete the order, with the same outcome: a subsequent email stating the order cancellation. Horrible!

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3:53 am EST

Lord & Taylor lord and taylor company is a total scam!

I had a terrible experience with Lord and Taylor! I have purchased a gift card with a $200 value as a present for my wife and when she tried to use the card it said that there was $0 balance.
I contacted Lord and Taylor customer service and explained the situation. They asked our gift card number, some personal information and asked us to wait on hold. After 30 minutes of waiting they just disconnected. I called again and the same thing happened. They did not resolve our issue, we did not get a replacement gift card and money was not refunded. This Lord and Taylor company is a total scam!

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1:39 pm EDT

Lord & Taylor Online purchase birthday gift cards

Bought $500 in gift cards for friend on lord & Taylor's website. Received confirmation and debit card charged immediately.

2 days later spoke with phone rep who confirmed items are 100% arriving before next Friday.

4 days later spoke with phone rep who confirmed items are 100% arriving before Friday.

Thursday comes, I call their toll free, rep tells me 100% not coming by Friday and in fact gift cards haven't been shipped yet. Tells me they will not cancel order despite they still haven't shipped items and twice provided completely false info.

HORRIBLE NASTY CUSTOMER SERVICE AND OUTDATED FULFILLMENT SYSTEM.

You deserve to go bankrupt immediately.

12 days later STILL

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1:48 pm EDT
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Lord & Taylor Website scams / placing credit card holds

Today, 7/9/16, Lord & Taylor repeatedly put me through the online checkout process, put a hold on my credit card, and then displayed a message that says 'THERE IS A PROBLEM WITH YOUR ORDER' . I tried repeatedly to check out with 3 items in my basket that were all labeled "In Stock" - using 3 different credit cards, and had the same problem with all of them! After calling Lord and Taylor customer service they stated that they would release the holds with 24-48 hours and wasn't sure why I had the problem.
I do almost 100% of all my shopping online - PROBABLY ABOUT $10, 000 ANNUALLY - and this is the worst online site I have ever encountered. I WILL BE CONTACTING MY CREDIT CARD COMPANY AND NEVER SHOPPING AT THIS SITE AGAIN.

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12:20 pm EST

Lord & Taylor Customer service

The worst customer service ever! Placed an order and the order is being shipped to the wrong address (Old information). I called immediately to resolve the issue and was told to call back during store hours. After calling first thing in the morning, was told they could not cancel and couldn't do anything! Would not even redirect package with fedex to the correct address. 3 separate calls with 30-60 min. Wait times and still no resolution! I will never buy another thing from this company!

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pam mamary
, US
Sep 06, 2017 2:07 pm EDT

The whole company is terrible. Don't buy anything there.

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house login
, US
Jun 05, 2016 7:40 pm EDT
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I am a premier customer, and I was in the Lord & Taylor store on city line ave. on Saturday, June 4, 2016. I was shopping in the women's department. I pick up a pair of Ralph Lauren dress pants, and the ticket had $62.50 on it, and it was on the rack mark an extra 50% off. I took the pants to the register, and the sales lady told me that the price was $50.00. I told her that I pick up the pants from a rack that said an extra 50% off. She show me pick up the pants. She said let me talk to the manager that was on duty . He name was Larry Burke. She came back, and said that he told the pants were $50.00. I asked her can I talk to him, She said ok. We walked over there together. I told him where I found the pants, and the price should be $31.25. There were other customers around, and I was appalled about his comments. He practically accused me of changing the price in front of the other customers. Mr. Burke ripped of the tag, and told me that I would have to pay the $50.00 for the pants. The sales lady told me that he had to honor the price. If this is how your top executive handle business I do not want to give my business to Lord $ Taylor. I've been a customer since 2004. I feel as though Mr. Burke owe me an apology, and I should be accommodate for the way he handle the situation. My email is lindamawright@gmail.com. My address is 5915 Spruce Street, Philadelphia, Pa. 19139. I'm going to call corporate headquarters on Mr. Burke. He was very unprofessional.

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1:05 am EST

Lord & Taylor System for ordering goods

Whoever designed the Lord&Taylor (LT) online system did not have customer service as a priority. And if there is a designated LT dept with the responsibility of maintaining/improving the online system, they have failed...miserably. I am an avid online shopper because I do not have or make time to physically drive to the mall. I do my shopping at numerous online sites with which I'm generally highly satisfied. As expected, customer order errors occur from time to time and, up until now, ALL of the online sites I use have mechanisms for correcting items that have been incorrectly ordered. This includes items having wrong sizes, wrong, colors, wrong patterns, etc. of the customer. HOWEVER, LT's system has zero mechanism for editing or canceling orders that have already been placed. Did the designer of the LT site ever consider there would eventually be corrections needed to orders or even the need to cancel orders? Did LT not ever bother to care that customers would be inconvenienced by being required to either drive to the nearest LT to make a return or repackage the goods and send them back via U.S. mail? Well apparently none of these considerations were made. And if they were, apathetic imbeciles were appointed to handle such problems. I find it hard to imagine I am the first and only customer to find a need to change an order after it had been placed. Each customer who has items that were incorrectly ordered must face the reality of being required to return the unwanted items either physically to the nearest LT or repackage the items and send it back. Bottom line is LT's system is not customer friendly or customer minded. So, guess what? I will never shop at LT ever again. Good luck in bankruptcy Lord and Taylor. You deserve it.

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1:53 pm EST

Lord & Taylor Poor system and representative who doesn't know what there job is

I just purchased a coat at 5th ave NYC store. It was originally over $700. They were having one day promotion and I thought it was a good deal, so I bought it. My sales associate was very helpful and she opened a L&T card to save extras. My size wasn't at the store so she order through the web. The next day, I rcv email saying the order is canceled. I called customer service and they said they don't have the size i ordered. There weren't any explanation or suggestion. I said i will take another size which is available but they could do it because my actual L&T card hasn't arrived yet. I called my sales associate at 5th ave store and she hold the one at the store. Today which already passed 5days...I went to store to re purchase, and the translation didn't go through because L&T credit dept still holding my payment from canceled order. I was on the phone over a hour and nothing got resolved. I don't even want to get the coat anymore. They treat a customer who is willing to spend for $700 like this? What kind of customer service is this?

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1:54 pm EDT
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Lord & Taylor Customer service

This week, I called lord and taylor in garden city inquiring about the availability of an item of clothing in their store. I was dealing with the dress department, specifically. I called the main number, put in the proper extension, and was connected to the dress department. Someone picked up the phone and without even giving me a chance to answer, put me on hold. I was able to hear the sales ladies chatting and laughing in their daily conversations in the background while I waited for a full 20 minutes on the line. Finally, someone picked up again saying there was a line of customers and that I would have to hold for an additional 15-20 minutes. It must have been quite a line of customers if they had the time to chat and laugh. I told them I would call back later. I called back in a half hour, and went through the same process all over again. Finally, I asked to speak with the operator and explained this appalling situation to her as she then proceeded to connect me to customer service who, of course, put me on hold. I call to check for stock availability all the time, and I am met with the same "wait time" that never leads to someone actually picking up. I have had no problem with other lord and taylor stores — just this one in garden city. I felt dismissed and inconvenienced. I am so very disappointed with the customer service in this store and the utter lack of caring for a customer with a simple question. I even had an 88 number for my item. The sales people have to check if it is in the system on the computer using this number — a simple process, indeed. Clearly, something needs to be done about this.

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2:37 pm EST
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Lord & Taylor Management

After being hired as an employee of Lord & Taylor in the cosmetic area; I found there was virtually no training provided the manager Heidi never said hello or gave any coaching. The previous counter manager Jenna was either on her cell phone (against company policy) or gossiping with other employees. They even went as far as leaving the store without punching out to go to Starbucks (the manager gave them the money for this) and be gone for 45 minutes at a time. I was a new employee with many questions and after being out of work for nearly a year thought this would be a great opportunity for a life time career. I made great relationships with the customers, had very good sales its too bad Jenna felt so insecure about her position that she felt the need to undermine a chance at someone else career. Also the Account Executive for this brand brow beats and screams I heard she has been this way for years. I thought encouragement and brand training made for loyal employees and customers. I now have a much different view of what actually happens behind the scenes. Lord & Taylor look at the turn around at the Estee Lauder counter and take a peek at the lack of management - the Trend Show was a disgusting failure. No communication, just a manager who wants to be friends with in crowd. Not bitter just better for the experience and will move on knowing I did all I could.

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5:18 pm EST
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Lord & Taylor Poor customer service

I purchased a pair of boots in the Eastchester, NY Lord and Taylor location earlier today. Upon arriving home I went on the website to email someone a link to the shoes I purchased only to realize that the price of the boots was significantly cheaper than what I paid. I emailed customer service, hoping to receive a credit to my account for the price difference, as any store with good customer service would do. Not Lord and Taylor! I was told that prices on the website can be different than in the stores, and that I could try to go back to the store to see if the would honor the website price, if not I could return the boots and then purchase them from the website. Why would such a large chain have such a ridiculous policy? Maybe the store would honor the price difference?!
I am taking my business with Lord and Taylor elsewhere and urge everyone else to as well. Seems as if the customer service at Lord and Taylor, which used to be exceptional is going down hill, quickly!

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2:40 am EDT
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Lord & Taylor Cancelled items without notice

I placed two online orders for some shoes, clothing, and wallets. The merchant, Lord and Taylor, charged my credit card and the charges went through. After one week and not receiving any shipping e-mail confirmation for my merchandise, I called [protected] and spoke to one of the representative. She told me that both my orders have been cancelled. When asked why, she said they were out of stock! So why did I not receive an e-mail or a refund? She had no answer to offer. I have never experienced anything so outrageous as this. Lord and Taylor is a major department store in the east coast and this is how they do business? They were out of stock on all 12 items I ordered! Please shop elsewhere online, or your item may be out of stock as well!

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2:10 pm EDT
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Lord & Taylor Online service

Lord and Taylor online service really needs to improve. I placed several orders in different time, some orders can be gone through, some orders were cancelled without any reason. I wrote a complaint letter to this company's president. However, I did not get any positive reply. Also, most items listed on the website do not have any back view. This company did not improve its problem and its staffs were not very happy about customer's return.
From my online shopping experience, I conclude that Lord and Taylor online department only welcome customer to purchase. Whenever customer has problems to be solved, this company's attitude always tells you that is your problem, not it's problem.
I can predict Lord and Taylor will eventually become a loser in such a competitive market environment. Because customers not only purchase company's products but also purchase company's services.

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DSMurray
, US
Sep 18, 2018 12:18 pm EDT
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I am not happy with the shipping procedures. I ordered a $500 ring online with free shipping, which was a plus. The FedEx company delivered it, but because of the $, they required an adult signature. Well, I like most normal people, work during the day and was not home to receive or sign, so they sent an email to me that it would be delivered the next day with signature required. I am not taking off work to wait around for the item to be delivered to me, so I called the FedEx customer svc # and they said I would have to pick it up in another town at their drop off center. So how is this convenient for the customer who just spent over $500 for something that she has to go out of her way to pick up (and shipping was supposed to be free)? I have a good mind to cancel the whole order, send the ring back, and say bye-bye to you Lord and Taylor.

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June1211
, US
Jan 03, 2014 8:38 am EST

Lord and Taylor always cancels my order without reasons. It sucks.

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oceanway
Boston, US
Feb 20, 2013 11:27 pm EST

Amen. Some orders I have placed on Lord and Taylor website have been canceled with no obvious reasons. I constantly have had a problem ordering from them. The lack of quality customer service is alarming. Finally, I just stopped shopping at Lord and Taylor.

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3:34 pm EDT
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Lord & Taylor Cancelled online order, no refund

I placed an order online with my foreign credit card and received email confirmation. After a week I called Lord and Taylor to ask where the item was, because I never reined shipping confirmation. They told me the order was cancelled because they don't accept foreign credit cards. When I told them I never received cancellation notification, they insisted that email was sent. Although that is not true, I checked all folders thoroughly. When I received my bank statement and saw that they actually deducted money from my accout, I called them again. Customer service representative told me they never charged me. I insisted, saying that I had my statement. Then I asked to talk to supervisor. I was told he would call me within 3 days. 6 days passed, no one called me. I also emailed them on their website. I received a response that I have to talk to my financial institution directly. I called them again, same story, asled o talk to supervisor again, now waiting for a call fback. No one called me back yet! This is amazing. I never experienced such an attitude. Over thenphone they kept telling me they never charged me, but I have my statement in front of me and can see the actual charge. I don't know where to find complain. I also asked to finally sen me the order cancellation notification, because they never did. I still havent received that either! This is the worst customer service ever

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12:57 pm EDT

Lord & Taylor Inability to correct online order

I placed an online order with Lord and Taylor. When I received the confirmation, the shoes were not the color I ordered. I telephoned immediately. They said that there is no override or ability to cancel or adjust an order as soon as the submit button is hit. Shipping was free, so it is going to cost me to return it and keep stock out of service for weeks = not to mention I will not have my gift on time. I am never ordering again from Lord and Taylor!

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Joan Moen
Woodruff, WI, US
Dec 30, 2014 3:13 pm EST

I ordered one item last week and still have gotten no order confirmation. What do I do now! Joan Moen

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KatC01
West Barnstable, US
Nov 29, 2012 11:04 am EST
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I am so angry at Lord and Taylor. I've ordered many times in the last 6 months - twice they didn't put product in order! This time however I plan to contact Richard Baker. I just received a poorly worded letter chastising me that I recently ordered and returned several items - 86% to be exact and that I am on watch! I am appalled at this and will NEVER shop at L&T again. Why do they have internet shopping if they are going to send letters to clients indicating they aren't allowed to return. They said it's an inconvenience to them! Richard - you should FIRE whoever runs your returns department - I would. I am a professional who does order on line a lot - now ALWAYS from an L&T competitor - Dillards and Neimans would never display this lack of class. I was looking for winter coats - ordered many and only 3 were suitable and I kept them. Returned everything promptly with tags? I'm thoroughly disappointed at the lack of class and professionalism. Plan to contact Mr. Baker...I will await reply.

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Olnshppr
, US
May 04, 2012 5:27 am EDT

Recently they have messed up several Eileen Fisher items color descriptions and color pellets online. I had a Live Chat with them, and they said they will verify and correct it. Well, that was over a month ago. Nothing has been corrected. In the mean while, they added more incorrect color pellets and descriptions to the same item just to confuse you. Today I had another Live Chat with them to verify the color for another Eileen Fisher item. She told me it will be corrected (Yeah, right!), but they are not going to notify me and I just have to go online and checked it periodically. They must think I have nothing better to do!
I also had bad experience with wrong item (doesn't match to the photo online) was sent to me, but they charged me return shipping cost anyway. I sent them an email with photos to complain about it. They just responded with a 'sorry', but never refund my return shipping charge.

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3:34 am EDT
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Lord & Taylor Return

I am writing to share my experience at Dulles mall store. I have purchased a pair of shoes for my mom and she wore them only once and the tip was chipped off (shoes was purchased on 7/16/2011 and I took it back to the store on 7/26/2011) I did not think it was fair for my mom to spent 54$ on shoes and wore it only once and the shoes would be chipped off (defective) I went to return it on Dulles mall store and come across terrible customer service from one of manager (mid height, fair skin, with an accent either Farsi/Dari) When she came to help with the return, first thing that she did, she picked up the shoes and said the shoes has been worn more then once (basically calling me a liar, honest to god that shoes was worn only once) She said Lord & Taylor doesn't make these shoes we only sale them (really stupid, what does this say about quality of your merchandise) she also said I am sorry I can't help you and you can't return this shoes, when I asked her if she can assist me since this does not seem fair. Again she said, I am sorry I can't do anything else, I only work here and that's what I tell all of our customer.
I knew I was dealing with someone that has no brain and no common senses.
The next day I called Chris Poloto the store manager to see if he can help me. I was shocked after my conversation that how he did not care with terrible customer service the day before.
He told me that"I do not know how your mom wore her shoes" (I still do not know what was he trying to make out of this nonsense statement) In add he said, I can bring the shoes so he can take a look at it, although"I won't promise you that everything is going to be perfect. I still can't believe what I heard, how irresponsible and unprofessional to hear this from the store manager. I understood why the Dulles mall store is always found to have not too many customers.
It has been a month since I have filed this compliant with Lord & Taylor and have not received a simple response. Unbelievable
Hasina

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