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Lord & Taylor / purchased a pair of bandolina slingback pumps [protected] sz 8.5 coloe beige unit price 69.00

5510 BULLAR Av.New Orleans , la, United States

Item received was a pair 7.5 black loafers. The item order was sling back pumps. the fact that i was preparing to wear this item to a fuction the next day added to my stress.I place a call to the company with my ordered number in hand. The custober service personnel, located my order and said she could not under stand what happy, she said she would send me a return form. to incorrect items. i want to have the correct shoes sent out, but she refused. she said the same thing could happen again. I said really; you have one person who can not read and we will continue to have him pull stock. so he could pull the wrong shoes agan. She said yes. I then ask to speak with a manager. she put me on hold for 15 minutes. I hung and called back. I was told they were still looking for one,
Could this be TRUE ? This is bad, I never expected to hace this type of care from a company that is know for the great product and great service. Alos i never had anyone refuce to please a other, becuse the may miss pull the items.
please help
Emma B Bastian RN, [protected]
Thank you for listening

Apr 15, 2019

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