Loot Crate
reviews and complaints

I ordered a 12 month subscription paid in full for a year. I've contacted Lootcrate multiple times since it's been months and still no undies. Every time I contact them, they give some BS excuse as to why I haven't gotten any crates yet like, "Oh your crate has been delayed a month." And they keep doing that over and over and over. This is ridiculous. Their company should be shut down. This is mail fraud. You can't promise to ship something to someone for money and then you don't have it. They are the biggest scam. Never order anything from them unless you love flushing money down the toilet.

I paid $135.80 for my annual subscription in October 2018. MLB Sports Crates were supposed to ship in February 2019 and April 2019, but haven't - themes are Spring Training & Opening Day. They keep postponing the dates citing "vendor/inventory issues."

They also save customer personal information (e..g, credit card), but do not make it accessible to the customer.

When queried they give canned/prescripted responses.

They ignore requests to be put in contact with senior management.

I had cancelled my bi monthly subscription and loot crate charged me for a 6 month subscription that i never signed up for. They somehow convinced my bank to make the charge stand after i went to USAA to dispute their charge. There is no number given to reach anyone, and I had finished my business with loot crate. I submitted a service request with them and will be contacting the BBB about this if my refund is not issued within the week.

I've just received my March Cosmic box and I am very disappointed to see that I have received a top that I already have! It's says it's meant to be a Mystery Cosmic Tee yet I have received the blue office space tee that I got from a previous box!. My boyfriend received the same box yet he got a new top! I would either like an refund or I would like the top I'm supposed to have! This is unacceptable! I pay £25 a month for this I expect something different each month!.

I have reached out to them several times and gotten Robo messages back saying that it will get to me as soon as possible. It's now March 3 and still haven't received my February order. I subscribed to them a couple years back and never had a problem but now all there is is problems with frustration getting a hold of anyone obviously this company doesn't know what they're doing anymore and I advise anyone not to go through them for anything! Worst company ever coming from a business owner and I deal with companies on a daily basis.!

I ordered several items in October of 2018. I have yet to receive half that order. I have inquired numerous times and have been given your crappy robo message that its going to take another 4-6 weeks. I have been waiting 4 months already. Now you say you will refund me. I will be surprised if I ever see my money again. This company is terrible and should be ashamed of the way they treat customers. Im sure this wont matter, because you will probably go out of business soon.

Dear, to who it may concern with lootecrate
I am not only very disappointed but up set for what is going on with my lootecrate Experiance not only I missed on November 2018 "Legends and Lore"box that I couldn't order because I lost my job but when I finally got the money to order the January 2019 lootecrate of Harry Potter wizarding World Box themed "Traveling the wizarding World" I was having technical issues with the site and was not able to complete the payment process and submit my transaction to process the payment & I was having trouble but by the time I resolved the issue it swiped over to March 2019 Box "The Beast With-In"
& that is not the only problem I'm having with Lootecarate the the January2019 marvel box themed "Headquarters if they could either that I was over charged /drafted my personal
Bank account I would either like the a compleate refund of my money and a discontinuationnof the lootecrate service or the 2nd option I would rather perfer is transferring over thd payment from the marvel subscription box service (&no longer beto the J.K. Rowling wizarding world box and Reciving January 2019 ‘s Box"Travleing thd Wizarding world"as stated above since Dear, to who it may concern with lootecrate
I am not only very disappointed but up set for what is going on with my lootecrate Experiance not only I missed on November 2018"Legends and Lore"box that I couldn't order because I lost my job but when I finally got the money to order the January 2019 lootecrate of Harry Potter wizarding World Box themed"Traveling the wizarding World"I was having technical issues with the site and was not able to complete the payment process and submit my transaction to process the payment & I was having trouble but by the time I resolved the issue it swiped over to March 2019 Box"The Beast With-In"& that is not the only problem I'm having with Lootecarate the the January2019 marvel box themed"Headquarters if they could either that I was over charged /drafted my personal
Bank account I would either like the a compleate refund of my money and a discontinuationnof the lootecrate service or the 2nd option I would rather perfer is transferring over thd payment from the marvel subscription box service (&no longer beto the J.K. Rowling wizarding world box and Reciving January 2019 ‘s Box "Travleing the wizarding world" as stated above since I had trouble ording it earlier this month
And you over drafted my account let me know if you have any questions - Reid

I bought the standard loot crate subscription on the 10/11/18. It is now the 12/12. I have contact them and was sent the same generic email response every time. Upon till they barefaced lied to me. I requested a refund because I was very unhappy with the whole service they provided, I got the reply that my crate was already shipped and left the country so no refund was available. I then replied asking for my crate delivery date which was the 27th due to unforeseen circumstances which I understand cannot be helped. I received the tracking information that I had to keep requested a few days after expecting my crate to already be in England and on its way as it was the 1/12. How wrong I was, the crate had not even been sent till the 27/11 so I could of gotten a refund and there was no way my parcel would be in my hand on the 27/11 as it was still processing in America. I am still waiting and hoping to take this further as companies you trust with your money and purchases should never lie to your face about anything.

As a collector of all things Firefly related I signed up to the Firefly Loot create when it first started.

The first year I experienced some details but this year 2 crates weren't sent out and no explanation or tracking provided regarding deliveries. Requested info recently and chased for 2 month but apart from providing a refund for missed loot crate there is no other service or compensation offered. Request for management and in-depth complaint has been constantly ignored. Seems like a small thing but for a collector, this has bought on a high level of stress.

I've missed 4 months of loot anime, but was charged $36 each month. Asked them to cancel my account over a week ago, they didn't, they charged me again today, and it's beyond infuriating. I've had the hardest time contacting them and rarely hear back from them at all. I need a refund for the now 5 months of service and my account canceled for good. Request number 256771 all documents are on email on phone.

September 10-14th I ordered the crate, I can't remember which date inbetween the two of them, after emailing my complaint to loot crate on the 25th (the last date mentioned by the website that my crate should be at my door) and getting a response saying the warehouse was still processing the order I waited another two weeks or so until today October 3rd before calling and now I am submitting my complaint this way; simple Give. Me. Back. My. Money. And cancel my subscription. If your having problems with delivery dates DON'T POST THEM. [protected]. Call asap.

Hi there I am making a complaint in regards because I ordered the loot crate for the first time in May/April time and I paid £36 for one crate which it was advertised as £36 for two months.. then move forward to June time I ordered again and it's now September 27th and it's only just came now from the month of June. I am very unhappy with the service I have had contact over email a few times and the reply I have received was not great. I expect a reply and some sort of compensation! Thanks..

I need to change my address, but my account got locked. I have tried to contact Loot Crate by all means. When I click the "contact our support team", I keep getting a page that says, "403 Forbidden - cloudflare". When I call, it gives me an email address. Via email, I get an automate email that actually states, "no one monitors this email address."

I heard from a few different suppliers that Loot Crate makes them sugn co tracts and then never pays them the money fpr their items. They tell their suppliers they are having a cash flow problem but yet manage to have a booth at comicon and still afford monthly boxes. They need to be stopped and to pay their suppliers. They need to be held accountable for what they are doing. It is not fair that businesses should go bankrupt because another buisness lied to them and say they would pay them after making them sign a contract. It is illegal.

It is now four times in a row that I have had to contact Loot Crate to have my subscription cancelled. They have not honored it now four times and I am now in serious financial jeopardy with how things are right now.

The last three times, I contacted by phone their customer service department to cancel the subscription, and each time they told me that it was cancelled and from what I saw of what happened, the cancellation was not honored.

Today, I tried contacting them to get it cancelled a fourth time and I had to go to my bank to get the card replaced so that they no longer have the current card on file. I am really frustrated about this.

I received my credit card statement today and there are 3 charges which I did not authorize. Over $300 in charges! What the hell is Loot Crate?
Had to cancel my card and submit a fraud packet and file a police report!
Now, I have no credit available and have no idea how long the process is going to take to get my account credited.
I will be calling them tomorrow to find out how did they get my cc number!

need to find a human being to talk to..
billing problem..

charges were made to my credit card and I didn't authorize..
left several messages on your service and no one has responded..
Charges were made on 7/23/18 for 133.66 and 7/24/18 for 139.44, a credit for 133.66 was made on 7/23/18. I will not be paying this bill.. my attorney suggested that we try to resolve this before need to get involved

I've been billed for four crates now, but have only received the first one.

Because I signed up a subscriber, I was supposed to receive a bonus metal replica movie Enterprise. But despite charging me for four crates every two months, Loot Crate keeps insisting I only signed up for the one crate.

Every time I contact them through Twitter, they tell me to expect an update email within the week but it never comes.

I just want what I paid for, including the bonus gift I was promised, which was the main reason I committed to the subscription.

I ordered loot crate before June's dead line and have not received my June's loot crate it was supposed to be by the end of june it's now july 11 and still no create so what gonna happen I already canceled July box I want June's box or please refund june I most likely will not use loot crate again you guys used to be greate I wanted to do the fright crate but iam not now since I can't get my first bix

Hi my name is daphne gorgia and i purchased a loote crate back in may and have not received any tracking info on the where abouts of my june crate was told by email that you will be shipping the crates out by the 30th of june and i would be reciving tracking info by the 30th of june and i haven't recived any thing please email me the tracking info thank you