LongHorn Steakhouse
reviews and complaints

I really enjoy longhorns, I have celebrated my birthday, my mother's retirement dinner and enjoyed dining with others. Well this past Sat 9/7/2019. I had waitress who just seen like our needs were not important. She told us things that was not correct far as the sides, she also sent my granddaughters food out early, then when she started eating she came back and took it away. Well at the end I did pay her for the meal, and after leaving out i discovered I lost my Debit card after paying for the meal. Well that was the last place I had the card and it bothers me that they say nothing was turned in. I still will continue to support longhorns because I love their chicken. I just wish I never have to encounter a bad waitress Like that again

Today is September 6, 2019 and it is 7:32pm here in Dublin, Ga. My husband and I was at Longhorn in Dublin, Ga. We were seated by the hostess. After we were seated a group of 6-8 people were seated across from us. There was a waiter and a waitress at the table across from us knowing we were there before these people.The waitress comes to our table and say" I'll be with y'all in just a minute." We're thinking she had to walk off somewhere else and come back but she go over to the table and start taking their orders before us. After seeing this I tell my husband that I no longer want to eat here and I don't feel they should get my business because of what had just occurred. I don't remember the waitress name but the manager that is on duty is Robert Taylor. He was there and he knows that we was there because he knows my husband and spoke to him. I expect for this matter to be handled because my money spend like everyone else's money. If I arrived first then I expect service first. It was very unprofessional and I will be letting people know about this bad experience. Customer service says everything to me.My name isMickie Ross and my husband name is Dante Flanders. Someone need to be getting in contact with me ASAP. [protected]

I was very disappointed in the service we got the other day at your restaurant. The server made many mistakes with our order and meal. Then at the end of the meal we paid with a card and she added a 20% tip without asking us. We left a cash tip for her so she got tipped double and she wasn't even worth 10%.
Very very dissatisfied.
Thank you!
Laura Andrews
46 Hamden Drive
Keene NH 03431

My husband and I were in this establishment on 8/20/19. I had a coupon from Retail me not for either a free appetizer or free dessert but when I presented it to the server she told me that she was unable to take coupons from Retail me not. I asked why and she said it was "a third party thing" if this is the case then these coupons should not even be available. I also feel that the server could have tried to at least somehow compensate us.

My brother & I took Mom out for her 81st bday, early to avoid a wait. She is disabled. At 4 on Friday we were told it would be 5-10 minute wait because they only had 2 servers. We were seated & the bartender, Jake, waited on us. Long story short, we all ordered MR Ribeyes that all came out rare to say the least. My brother & I ate the edges & figured when we nuked leftovers, it would continue to cook. Mom couldn't eat hers, looked like Carnage. Told Jake when he finally checked on us & he asked if we wanted it taken off the bill? Um, yes, so he told my mom that he couldn't let her keep it. No apologies, nothing. Said not one word to us when he dropped the bill off. I contacted the manager, Valene, & apparently I am not very important. I have emails to/from her & she has not called or replied to me as stated. This is the 2nd time our service has been less than favorable at this location.

Eating dinner today 8-8-2019, I ordered sirloin 6" with rice pilaf, the steak was hot and I requested well done as I prefer this type of steak. Not everyone likes rare meat! The rice was cold! The waitress asked me how my meal was and I was honest and told her the rice is cold. The manager came over, his comment "I see you gave a well done steak. You see we have a process where we place items on the plate first and then add the steak, since you wanted well done this is why the rice got cold" what a smarties answer, this was a poor excuse. If they knew I wanted well done, why didn't they serve the rice last after the meat was fine. Disappointed with your restaurant and will never go back

Last five out of seven times in a month and a half steak overcooked girlfriend got wrong food Chili always warm sometimes cold never get any plates removed from our table have to exchange dirty dishes for my steak and entrees only remove those dirty dishes if you order a sandwich manager scenes disgusted that I've complained five times when it's clearly not my fault the steak is medium well or well done if I ordered it medium

I AM DISGUSTED!

My family and I decided to have dinner to pass the time waiting on our connecting flight . About 15 minutes into our meal noticed a mouse running through the dining area! I alert our waitress Tina! Her only response was "Really"! We ask for a manager and Tina came back with the check! We alerted the hostess who's response was "wow" as she sat other unsuspecting patrons in the exact area where the mouse continued to run around. The manager never addressed /acknowledged it! Needless to say I will never visit another long horn steak house again

I was at Longhorn Steakhouse in Tupelo, Mississippi on July 12th, 2019 at approximately 12:30pm for lunch and I ordered a strawberry salad alone with my combo. When my salad arrived I was eating when I saw something moving and I looked only to see a bug in my salad. I informed the server of the bug and she said that she will get the manger. The manger came out and asked if I wanted another salad " I refused " and asked for my ticket and left. I also have a picture of the bug. You know the thing that's upset me is I don't know if I ate one or not, I will not be to quick to order a salad any more.

Brenda Gill
36a County Road 299
Oxford, Mississippi 38655

We had a party of four adults and two children, one infant and one toddler. Upon arriving at 12:50pm on Sunday, July 21st we were told it would be 15min until we could be seated so we sat on bench inside to wait. There some type of confusion at the hostess station between girls. One girl was just staring at seating chart and the other was running around cleaning tables in between greeting people. During our wait there was a dead roach on the table in corner between between benches. Our wait turned into 20minutes and a group of ladies who had been waiting before us gave up their table for us because we had children and they were not in any hurry. Once seated we gave our entire order at once to hopefully expedite getting our meal. Several times our server told us our food was "about to come out". After waiting 30 with no food and no refill of drinks the server said our appetizer didn't get put in but they were doing now and it would be no charge. I told server to please forget appetizer and just get our meals. We waited another 10 minutes and at that point I had watched several tables that came in after us being served and even getting their check. When our server retuned with no meals I told her we were going to have to leave and she very rudely told me "she can't do anything about the kitchen". So now it's been 45 minutes since our order was taken and another server brought out our meals. Needless to say this was not a good experience and it was very tense due to the fact our children were crying because of waiting so long to eat. A couple in a booth next to us apologized to us because they felt bad that they came in after us and had been served and we were still waiting on our meals. I have never filled out a complaint for any business or restaurant but I could not even eat once we received our meals from the tension from server and my children crying.

Ordered carry out 7/9 at 6:30 pm. Was told it would take 15 mins for two salads. Sat at the bar waiting and it was 40 minutes before I got my salads and drink. Called the manager Mathew after driving back to discover no bread and butter and sprite was just soda water. He said he would email me coupons that night. I have not received anything yet. I felt like the manager acted like he took my email address with no intentions of ever sending. I spent 60 bucks in there the night before. I believe the manager should make good on his word for poor service. Bryan Paris [protected] [protected]@aol.com

Hi, my name is Bryce A. Green. Currently employed with LongHorn Steakhouse of Florence S.C. on 3120 West Radio Dr. We have managers here that are just not fit to be. Kathleen Welch, the manager that screws all the black cooks that she can and if she can't screw then she tries to find ways to pick at you and get you fired...(in which the case I'm in now). Then you have Mr. Dorian Sumpter, "Store Partnering manager". The one that never shows up to work, or if he does come then he's either drunk, hung over or late! Maybe even call out cause "I dont feel like coming in" (since when did that become an excuse). Ahhh, Mr. Neil Grant...LAZY. ALL of them Lazy, be it his Lazy is no match for others. We always doing his work while he either hung over or high off the stuff he be high on and he's never on time either. It's bad when your prep team is waiting at 8 am and you arrive 45 min later...multiple mornings. I haven't been clocked in on some days, I'll ask to get clocked in and the response is, "oh. We'll get it done later in the office". This has happened on more the one occasions and I'm just it getting treated fair here. I'm a year into being a newly wedded couple with 5 mouths to feed...i need some answers here please.
Sincerely, A concerned cook.
P.S. We've been working without AC for a couple weeks now and it's very hot at times these managers really dont care about anything but they're vacation time that they'll get a the end of the week and brag about it daily. Florence needs me Managers! Josh Hallman is the ONLY great outstanding manager there that actually cares and will help anybody with anything!