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LongHorn Steakhouse
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1.1 390 Reviews

LongHorn Steakhouse Complaints Summary

6 Resolved
384 Unresolved
Our verdict: If considering services from LongHorn Steakhouse with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LongHorn Steakhouse reviews & complaints 390

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S
1:09 am EDT

LongHorn Steakhouse food poison

I ordered take out on 5/18/2018 at the bartlett location in Memphis, Tn. I ordered 2 of the Renegade Sirloin 8oz & Redrock Grilled shrimp and more items. I asked for my steaks to be well done, which they seem like there were well they looked like they were. The next day i wasn't feeling well thought it wasn't nothing serious. May 22, 2019, I woke up feeling a lil more sicker so i took a hot bath i felt ok not better still feeling sick so I laid down 3 hours later i started feeling a lot worser than before Its a pain i never felt before my whole body ached and i was burning up, i was so hot i couldn't bare it. So i fall out in the floor. My body ached so badly i couldn't move. Someone found me and asked me what was wrong i explained, I didn't know what was going on with my body i never felt that type of pain before worst feeling ever! So someone called the ambalance, before the ambalance can come they took my temperature and my blood perssure. I had a fever up to 108 and my blood pressure was high never have I ever experinced that before. So I was rushed to the ER not noknowing what's wrong with me. I spent almost a night in the ER the doctors were trying their best to see whats wrong with me. Doctors came back in and said I had something called Virius Syndrome Adult in my case i got it from food posion. I been sick for 5 days straight I can't holdything an down for nothing I can't eat. I constantly have to take medicine the doctors prescribe to me. I finally got enough strength to send this message so if someone could please respond that would be wonderful and not with a sorry apology email Thanks !

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Update by Smiley ELii
May 25, 2019 1:16 am EDT

I meant FOOD POISON 😬

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8:09 pm EDT
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LongHorn Steakhouse call ahead seating

Both Long Horn near me have this on the website but are not participating. When I called I was told if the link isn't active then that means they are not participating.

That is ridiculous. I don't care if they don't participate but don't have it on the website like they do and then speak to a customer when they call like they are stupid and don't know. Most people think the link is broken not shut off.

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basefistrotten
, US
May 24, 2019 8:49 pm EDT

When you ask a stupid question they think that you are stupid.

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7:13 pm EDT

LongHorn Steakhouse food/poor customer service

Let me start by saying I visit the Hanover, MD Longhorn at least twice per month. The customer service and food is always superb. While on vacation I visited Longhorn of San Juan thinking that I would be provided with food and service as back home. Well...this wasn't the case. In fact the staff were huddled in the corners upon arrival congregating. The menu was different as expected. The order came out totally wrong. They did not send the entire plate back so I could eat it as one but only the sides which were incorrect. I had a side salad which are always terrific. Not this one. At least half included rotten, brown and wilted lettuce. The potato's were burnt and blackened. I informed the waiter and manager on duty who acted as though this is regular practice and asked me what did I want them to do instead of replacing it with fresh, properly cooked food. I left very disappointed as Longhorn is my favorite place to eat! The manager and waiter were more than rude and did not withstand the magical customer service experience that I expect from Longhorn.

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5:23 pm EDT

LongHorn Steakhouse customer service

I am filing a complaint against the manager at the Longhorn on 2256 Mount Zion Parkway Morrow, Ga 30260 because the service there was very poor and there was one manager in particular that I wanted to complain on. Her name is Tracy and she was very rude. We called for reservations to be seated and serviced at 8:45pm on May 23rd, 2019. The employees seated everyone that came in after my party of 10 and when asked what was taking so long, she took even longer. There was poor clean up time and no one was trying to seat my party. Told me that was not going to service me and got all in my face telling in front of my son what she wasn't going to do. When asked to speak with her to ask what was taking so long to be seated, she would not confront me to speak with me. Tracy the manager continued to send the hostess to communicate to me instead of coming to talk with me herself. She did not want to seat my party at the table wear it could have accommodated my party of 10. Even some of the staff was rude. They were trying to brush us off and getting really nasty. I am really mad because on this day was my sons graduation and he was heart broken that he was not able to sit down and have a nice meal on his special day with his family. So for that reason alone I am highly upset and I will never do business at that location ever again. Being a manager myself, I would have never addressed the situation the way that Tracy the manager did. I am escalating this issue to the highest power if this situation is not addressed appropriately. Thanks

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Update by JC-party
May 24, 2019 5:24 pm EDT

Can someone please reach out to me.

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Sham sharma
, US
May 24, 2019 10:47 pm EDT

I have unauthorised transaction Rs 7900.00 from your company on my account pls reverse back on my account .

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basefistrotten
, US
May 24, 2019 10:27 pm EDT

I feel sorry for your son. You threw a temper tantrum and embarrassed him on his graduation.

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M
10:24 am EDT

LongHorn Steakhouse my meal warwick ri

I recently visited longhorn for a flo flitet and lobster tail at the warwick ri location
when the steak came it was square and was not a filet by any means.
I said to the waitress this isn't a filet she goes oh I wasn't there when they made it
I was so tired I let it go
that is balony though
very disappointed I will stick to texas roadhouse

Repsectfully
Melissa manocchia

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9:31 pm EDT

LongHorn Steakhouse food

Family and I went to longhorn on Mother's Day. The food was horrible. Broccoli was old was send back twice. Then received a salad and it was old. I was very disappointed in the food and this was suppose to be a special day for me. The waiter did not pay attention to what we ordered had to tell her several times overall worse experience. I do not think I will be dinning there again

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9:53 pm EDT

LongHorn Steakhouse prime rib steak

We come to the Thomasville ga restaurant every week and I was served the end piece of prime rib it was so tough that you couldn't stick a fork in it and management acted like they didnt care we waited over a hour for a salad and refills. Do not recommend this place. Tables where not cleaned off floor was very nasty. Table next to us waited over a hour and a half for food to find out that there food was not even out in to kitchen.

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Update by Griff12
May 17, 2019 9:54 pm EDT

Fix whole restaurant

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9:06 am EDT
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LongHorn Steakhouse hygiene and food contamination!

My Family and I had dinner at your Rosedale location in Baltimore last night. Our waitress was polite and friendly. However, immediately I noticed her brightly painted 3"+ long fingernails. My wife kept me quiet at this point. When she brought us our salads I was completely disgusted that her nails reached deep into our salad bowls. I couldn't eat my salad my wife picked around where our waitresses nail entered her salad bowl. Disgusting.
I was discussing with my wife how I would handle the situation if her nails entered my dinner plate when fortunately the kitchen staff brought us our meals. My wife insisted that I only confront the manager with this situation. So I did. After explaining to him what happened, I said I wouldn't be returning if this was the usual practice in his restaurant. He simply said "ok" and let me leave. I didn't get his name but I was not at all satisfied with his response.
It's been about 8 months since my Family and I visited this restaurant, but we usually frequent it more often in the Summer months. I won't be visiting this summer and I'm sure to alert my Family and friends about my experience.
I would hope that you address this problem immediately so no one gets sick.

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9:41 pm EDT

LongHorn Steakhouse management

On 5/12 we called at 11:01 to have call ahead seating. At about 12:15 my mother went up to ask when we were going to be called. The hostess stated you have been there waiting 1 hour and 14 minutes. She said our name was the next one. They were cleaning our table. The manager apologized about the long wait. And stated he would buy us free appetizers . Then he came back to us and stated that no we were not next. Stated that another table was next. Said they had been waiting 1 hour 51 minutes. We asked how that was possible since they did not open until 11:00? At this point in his best management skills he said "well there are other dining options". We were floored. Very poor customer service. And this is who is in charge of employees. Upon arriving at the restaurant we noticed a good portion of the tables were not seated. But there were people waiting to be seated. One of the waitresses said that is because all of the staff is not here yet. Again poor management. When you know that you are going to be swamped. So thanks to the poor management. And the great manager informing us in other words we can just go away. Never in my life have I dealt with such rude arrogant people. The hostess apologized as we left. She stayed you were next.

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8:33 am EDT
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LongHorn Steakhouse pest and food

I was eating at the longhorn on presidential way off city avenue in Philadelphia PA on 5/8/19 at 5:00 pm. I was sitting at the bar and ordered food and the waitress took my order, there were little flies a bunch of them flying around the bar coming from the back of it, this was so annoying that I had to waving them
away and couldn't enjoy my food. then I had to re-order my steak it was well done I ordered medium.

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9:55 am EDT

LongHorn Steakhouse unethical behavior

After applying to this Longhorn location (Hancock Village - Chesterfield, Va), my sister was called in for an interview. She arrived ON TIME for her interview and was left waiting for 40+ minutes without any instruction or anyone checking in to give her an update (blatant disrespect). Once the manager (a white male reeking of cigarettes) finally came out to speak with her, the interview lasted all of 3 minutes before he dismissed her. He told her that they don't hire college students because students don't know how to work and they usually leave after a few months anyway - he then proceeded to suggest that she apply to the Mexican restaurant down the street. Not only was the entire experience completely unprofessional and inappropriate, but it was clearly biased and discriminatory. I'm not sure if he did his due diligence before they called my sister in for an interview but if he did then he would've already known she was a college student - so either he didn't prepare properly or he saw that she was a young woman of color and wrote her off before even giving her a chance. Obviously, this is not a place people of color are welcomed at unless they are giving the establishment money, but it's 2019 for God's sake and we cannot afford to stay silent in the face of injustice. I hope that you all take this feedback and make sure that it never happens again!

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7:48 pm EDT

LongHorn Steakhouse the smell in the restaurant

My friend and I entered into the Longhorn in Prattville, AL. Upon entering, we noticed a strong stench. We were immediately seated. As we sat there waiting on our server, the scent began to make us sick to our stomachs. This is not the first time I've been in there and the smell was noticeable but today it was worse. I don't know if it's the carpeting or what. We ended up leaving and going somewhere else before our server came.

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8:14 pm EDT

LongHorn Steakhouse disheartening experience

We are disheartened to have to make this complaint being long time customers of Longhorn however our experience this afternoon at the Merritt Island restaurant was horrific. We left the restaurant embarrassed, uncomfortable and anxiety ridden and will be taking all of ours and our extended families business to the Viera restaurant in the future. We no longer feel comfortable entering the Merritt Island restaurant after today's display of unprofessionalism.

I will try to summarize as much as possible however feel this requires a phone conversation.

First, my husband has PTSD and can be triggered by loud voices and commotion which is why we typically have an early dinner when going out to a restaurant before all the Friday night crowds arrive. It was approximately 4PM when we arrived. Shortly after being seated and ordering our food a woman came in and was seated behind us with 4 young children. The woman was speaking VERY LOUDLY and yelling at her children continuously. The children were being very loud as well. The woman must have been an employee or some kind acquaintance of the restaurant because Longhorn staff began coming over chatting with her, and surrounding her table. The sound level increased. At this point my husband was beginning to get nervous. I asked if he wanted to move and he decided to try to stick it out.

A manger came walking over to the woman's table and I was quietly hoping he was coming to calm the commotion but instead he says to the woman "what can we do for you today?" And the woman responds, "I only have $40 so whatever we can do with that." The manger responds, " you order whatever you want from the menu and l will make sure it equals $40 or less." He walks away. That was extremely unprofessional to say in front of other paying customers who may be on a fixed income as well like ourselves. I do not know the woman's situation, I am sure there was a reason for the VIP treatment but those types of conversations should be kept private not spoken loudly for other patrons to hear. Mind you our dinner was nearly $100 for the 4 of us and that table of 5 ate for $40.

Moving forward. The noise level continued to rise. The children were being so rambunctious even the woman with the children threw her hands in there and shouted "that's it! I've had enough!" And gets up and walks away from the table of children. Then our food arrives and my husband can not tolerate the noise any longer and neither can I. We ask the employee that delivers our food if we can move to another table and she says yes and goes to get the manager. The same manager that approached the woman and children earlier comes and asks if he can help and my husband told him he is feeling overwhelmed by the noise level at the table behind us and would like to move. The Manager politely obliged and helped us move to another table nearby.

Now it gets embarrassing. Again it is very apparent that the woman and children are acquaintances of the restaurant as all the employees begin gathering around her table again talking and pointing at us. One male employee walked by us and actually shook his head at me shamefully and another waitress that had went and sat down at the table with the woman and children actually walked by us and gave me and my husband a dirty look.
I was appalled. We were being treated as though we had done something wrong by asking to move to another table so that my husband didn't have a breakdown and we didn't disturb other diners. We spent the remainder of our meal being stared at and pointed at by the woman and random employees of Longhorn. Unbeknownst to all of them, my husband has PTSD and it can be debilitating. He was feeling good today, "it was a good day" and wanted to take his family out for a nice quiet dinner. Instead it turned out to be a horribly emotional experience. We all lost our appetite, we were extremely embarrassed and shamed by the staff.

As some people may say, You never know what kind of battle someone may be fighting, so be kind to everyone. And so goes for the woman with the table of children, we don't know her circumstance, however we did not deserve to be treated so badly by the employees and my husband didn't deserve to have his day out ruined.

Sincerely
The Velez Family

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8:55 pm EDT

LongHorn Steakhouse product

All food was COLD broccoli cold mac and cheese cold sweet potato cold I personally asked for no cinnamon butter only I got cinnamon and I have allergies really wanted to enjoy meal with family but it us what it is free dessert didn't solve the problem I tasted the butter sauce it had a great taste and i wanted to eat I was really really hungry maybe next time

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7:31 pm EDT

LongHorn Steakhouse manager

My daughter and fiance' took me to Longhorn in Springfield, Illinois on Easter Sunday for dinner. I ordered a rib eye medium rare and it was cooked well done. I graciously sent it back and while I waited for the new one to be cooked my family had already finished eating. I received the 2nd steak, cut into it while the server waited to see if it was cooked correctly and it was. I took a bite and it was tough (the server had mentioned earlier that they were having problems with the new cook) so the server sent the manager over when she noticed I wasn't eating it. I didn't get his name but he was the rudest restaurant "manager " I have ever spoke with in the years I've been dining out. He asked about the steak and I showed him that there was a tough, stringy outer crust and he asked "who's food are you eating?" I replied "mine". I guess he asked because the baked potato had been eaten. Then he asked what do you want me to do? And he kept making me feel I had to justify why I didn't want it. We were all so shocked by his rudeness we didnt say anymore except when the server asked if I wanted a box to take it home I said no thank you. We were told that my meal had been taken off of the check which was much appreciated but not sure it came from the server because she felt bad about how he conducted himself. I write this because I want you to know about the person that represented your restaurant that night was not in the least helpful, but very condescending. My family used to eat there almost every weekend until my husband passed away and I am very disappointed in the actions of the manager and the quality of the steak. I thought you might want to be informed for the reason why there is a family in town that will not be going back. Thank you for taking the time to read this. Edie LeMasters

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9:11 pm EDT
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LongHorn Steakhouse service and product

On Saturday April 27th, 2019. I took my mom and auntie to Longhorns in Tampa, FL on Fowler Ave. My mom ordered the outlaw ribeye and her steak looked as if some part was cut off/ missing. When advised 1 of the waiters, she just replied I highly doubt it and walked away. We told the next waitress and she tried to explain that it sometimes shrink up. I advised her that we come here all the time and this has never happened. She advised she'll have the manager come over. He came over and was unprofessional and rude. His approach was oh Naomi advised me to come over(as if he wasn't aware of the issue) He proceeded to tell us that the steak shrinks as if we don't know what steaks look like. It was at least a pie piece missing. He then had the audacity to put his finger on the brim of my mother's plate. That was not only unacceptable, but was also unsanitary and very unprofessional. This was the worst experience I've seen from a manager. And then he stated " I didn't touch the steak" I asked him to just bring her another steak. He said" all you have to do is ask" ... I'm a supervisor for JP Morgan Chase Bank and if I was to treat a customer in this manner, I can only imagine my feedback from my superior. I believe the expectations need to reset for the manager and waitress when it comes to rectifying an issue with an unhappy customer. We're already aware of the problem, someone should have came with a solution. I spent over $100 and was very dissatisfied with the behavior and service received. I asked for more butter and sour cream for my baked potato. It didn't come and I had to remind the waitress about it, now the potato cold. This was just a horrible experience. I hope that there's some coaching provided to make sure they create a better customer experience.

Thanks,
Angela Davis

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6:16 pm EDT

LongHorn Steakhouse manager

On April 28, 2019 my two sons and grandchildren took me out for my birthday dinner.I ordered an 8 oz.Filet Mignon medium but I received a well done FM.I informed my waitress and she was very nice and said she would get me another one.When everyone was almost finished eating I got another steak which was medium and I ate it .
When the waitress brought our bill I asked her what she was going to do about the steak.She told us she thought they had taken it off and would take care of it.The manager came over a few minutes later and asked us if our meal was delicious .I told her my steak was well done and by the time they brought me a new one everyone else was done.She looked at me and said what do you want me to do and I told her since it was their mistake they should adjust our bill.I was told this was not your policy but if I was going to be unhappy they would take it off.
I was very unhappy and would like to know if this is the way you treat your customers.(I would have been happy with a free dessert and an apology.}

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2:34 pm EDT
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LongHorn Steakhouse 10z filet

They didn't give me a refund they played me out the size of my steak they wouldn't upgrade my size so I can pay the difference just not helpful at all I'll never come back their ever I won't my refund it's burned and everything someone could get in touch with me at [protected]. This is store number 5083
They would not even give me my money back who does that the didn't eeven ask me for steak sauce or even silverware their customer service was not even professional they played me out my money for this small old steak up just paid $28 for this little old State and I could have got a porterhouse for the same price but they didn't even want to switch that over for a couple dollars extra for a porterhouse sick of ityes I'm mad as hell I want my money back or upgrader state back off the same price how hard is it for them to do that

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Update by Cynt Bennett
Apr 27, 2019 3:58 pm EDT

I had went to North Canton LongHorn steakhouse and I had hair in my asparagus and I went inside because I had hair might fool and she replace the asparagus and then as I went back out to start eating the new asparagus she had gave me I also had a hair and that asparagus again so when I went in and she said she did not do refunds but she will give me a card or something and she took down my name and I don't think that that was fair enough for her to have hair in their food multiple times she even picked it the hair out the food and said yes this is hair like that's too many times for my food to have hair in it twice and I'm I think I'm just I'm just it was my first time there too I already had made one complain complain about the state to you should get that too if anyone get can give me a call back at [protected] please cuz this is ridiculous

Update by Cynt Bennett
Apr 28, 2019 6:28 pm EDT

Okay I'll complain three or four times and they sent me a gift card that was $25 and I spent more than $25 in there and left hungry and had to two times I have hair in my food one time the first time it was hair in my food in my asparagus second time it was hearing my asparagus again and then the very first complain I had was they will refund me my money okay they say don't refund money back it just going to gift card okay cool whatever I was just going to eat the food or whatever the last thing the hair and my asparagus so I took it back in there and show them they replaced it again another hair and my asparagus again she took it out said it was a hair what my name down what my email down whatever sent me a $25 gift card with $25 a yard stakes is damn near $30 I spent $32 in there so you mean to tell me that you're not even going to replace what I spent in there oh yeah longhorn is out of order$25 gift card and I spent over $30 in there yeah right definitely not satisfied still
What kind of car what kind of restaurant don't get customers that have hair and therefood together all the way togetherI could have had a whole free dinner and I wouldn't .. cared.. but $25 I even spent more then that in there

Update by Cynt Bennett
Apr 27, 2019 4:00 pm EDT

Now my asparagus has hair in it not once but twice and I still get no refunds no gift card just my name and my phone number and my e-mail that's just unpredictable that was the worst first time ever that I came to LongHorn steakhouse I have hair in my asparagus twice not one time but twice and nothing still happen I just left hungry as hell yes I am very upset very upset I am a mad first-time customer yes I am

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1:38 pm EDT

LongHorn Steakhouse customer service

Dear longhorn steakhouse,

On the evening of tuesday april 16, 2019, my family and I went to your colonial heights, va location to celebrate my goddaughter's birthday. We were a party of between 17 & 22. A day before and a couple times the day of my daughter called the facility to inquire about reservations and was informed that the restaurant does not do reservations; however, they would make every effort to accommodate as best they could. We were okay with this. Now, we arrive at the restaurant at 7:30 pm. And placed our name on the list. At around 8:15 pm, we went up to the desk just to see roughly how much longer. Still being patient because we were aware that our party was large. The surprising thing is that not once did management or anyone from the staff come over to let us know what the status was on the wait, offer a drink of water or anything. They just allowed us to sit there wondering. After about an hour which it is now 8:30 pm I attempt to find out once again how much longer and the manager said you have only been waiting 40 minutes very nasty and unprofessional. We sit back down and waited probably an additional 15 minutes calling around to other restaurants to see if they could accommodate. Finally out back steakhouse said they were open to receive our party. It really wasn't so much the wait that irritated my family as it was the managers and other staffs attitudes. The only person that showed some concern was the young lady at the bar. She was apologetic and very nice. The manager even after waiting almost 2 hours never offered anything not even sorry it is taking so long. We don't think we will be able to accommodate your party. Would you like anything while you wait... Nothing! I think it will be a very long time before any of us attempt to dine with your restaurant because of the treatment we received. I am sure that you all lost a significant amount of money that evening and to note (the restaurant was no where busy or packed at the time we arrived no when we left).

Management was extremely unprofessional (lindsey)
Ps: I did receive a response from a customer relations person by the name of natalia but it was dry and seemed like a response from a general template.

Tanya taylor
18616 mckenney hwy
Stony creek, va 23882
[protected]@aol.com

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5:03 pm EDT
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LongHorn Steakhouse longhorn's on columbus boulevard in philadelphia pa

I filled out an application for LongHorn's as a server they gave me a number to call in my email address I called the number 422 2019 someone by the name of Lisa answer the phone says she does the interviews I gave her my name and she asked me what position was I feeling out for and I told the server she then told me where I can give you an interview Friday at 11 before the store open I told I will be at work on Friday but I will be able to come Thursday he told me know she got things to do she be too busy so she can't do it on Thursday I asked her if I could do it any other day next week she told me no she will be busy if you have flexible hours in the schedule why don't they have at flexible hours in the interview

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kneelfist
, US
Apr 22, 2019 6:31 pm EDT

If you want a job it is YOUR responsibility to work with them. Not the other way around..

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+1 (407) 245-4000

Website

www.longhornsteakhouse.com

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poor food & service
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