Long John Silver's
reviews and complaints

Saturday, July 27, 2019
5:51 pm
Order: 253203 Cashier: Tatayania

While waiting, which felt like quite a while (over 10 minutes) to place my order, the cashier was assisting two African american young ladies who had Taco Bell t-shirts on, place their order. The cashier laughed and talked about other employees while I waited. They were laughing at a Caucasian young man about him not knowing what he was doing and he is just talking. The young ladies preceded to lean over the counter laughing and talking with various employees on that shift. One of the young ladies commented that she had gotten off at 4:00 pm and was waiting for her food to cook. She stated she should have just stayed on the clock and wait on her order. Then the young ladies preceded to go in the cooking area even though they were not working. Two other young ladies who was working was sitting at the tables, I assume they were on break. One of them went back behind the counter and worked a little while and then came back out to the tables sitting while on her cellphone. One of the young ladies who was waiting on their order was talking using profanity. A Caucasian young lady was working but she kept coming over to laugh and talk with the young ladies waiting on their order. They were talking about all the new people who were working on that shift. Customers were waiting while they were laughing, talking, and hanging out. They did not appear to understand about professionalism on the job.

Three African American young men came into the restaurant and just sat at tables hanging out talking with the two workers who was waiting on their order. They were talking loud using profanity. One young man was sitting charging his phone without ordering. One did on a cup but I did not see him place the order.

Sadly, this is the second Long John Silver's which I have experienced unprofessional behavior. The restaurant in Glen Allen, VA on Broad Street employees were so horrible complaining about not enough employees working and one young lady stated she would never eat there even though she works for the restaurant. I have not returned to this location. I feel as though Long John Silver's will soon be out of business with the staff they employ.

I visited your the location in La vista NE (drive through window)and was very disappointed in the food quality and the service. I actually said to my husband that I thought the server was nice but seemed high, or extremely distracted, maybe untrained.

I ordered the fish and chicken dinner and my husband ordered the 2 piece chicken plank meal, we also ordered a crab cake and a side of clams.

I received the wrong order, I got the 1 piece chicken, 2 fish and 3 shrimp meal. The fish was so overcooked is was dry and hard, I ended up feeding it to the dogs. My cole slaw was warm and only half filled, I didn't receive any hush puppies and my fries were cold, the chicken plank was half the size it used to be and the fish were much smaller than the last time I ordered this meal, about a month ago. The clams were not cooked properly as the breading was doughy.
My husband said his chicken planks were smaller than mine.

We will not be returning to that location because of the poor quality of the food and the order being wrong. I checked the receipt and it was correct.

The service was okay but our wait time for the order was 18 minutes and the order was wrong and the food was pretty bad.

I don't know if this is a franchise and the franchise owner is cutting corners but the brand name is being damaged, I will try another location in the future although there isn't one as close and it will be an inconvenience to do so, If the same thing happens at another location then sadly I won't be spending another dollar at Long John Silver's.

I know that food costs increase, and the cost of labor has too, however I expect a product that is edible, and meets my expectation, not half the portion as was sold to me 2 weeks prior, and the right food. If the employees don't know what is supposed to be in the order then provide pictures or have proper management there to oversee.

Our order was over $23.00 and was worth about $10

This occurred around 6pm on July 17, 2019 at the location at 84th and Giles in LaVista NE, it is partnered with an A & W Root Beer.

Thank you

Arlinda Warman 833 Spruce Drive Papillion NE 68046

Today 7-11-19 while shopping in Grand Rapids, my boyfriend and I decided to go to LJS, my favorite place to go while in G.R.. We ordered our usual Fish and Shrimp, and after about 20 min. we noticed that another table of customers wasn't sure about their order, yet one of them had started eating off one of the plates, and the server realized that that was my order and proceeded to bring the order to us, and I said "NO we are not eating that after someone else had already started eating off our meal. So I decided to get a refund, the manager did not try to make it right, and had to demand our money back. What a shame!

I am writing to someone in regards to how my child was treated by a so called manager working there. My child loved her job, was working there for almost 3 months. Need i mind you my child is only 16! She chose to work there for her first job and i supported her in her decision she was always on time to work, any time someone called her to come in on her days off she would go any time they wanted her to come in earlier than her scheduled shift or to stay late she did so as well with no complaint! This certain manager there has always been mean to her! giving her more work that others, yelling at her for doing clean up like she is supposed to heck! even got yelled at for taking the trash out! because she didnt ask to take it out first? seriously! and now i have proof that she has done all this for meanness to get rid of my daughter! and I have half a mind to get that person to complain against this said manager! because if you tell another employee someone elses business that is breaking confidentiality code! and this said manager tells this said employee finally had to write her up to get rid of her or had to make her mad just to get rid of her! i want someone to contact me asap on this matter cause this is unacceptable behavior and bad for your business!

We went there last week and we noticed all the lights inside and the drive thru were off. I called the nest day and the manager sad they posted a note on the door and the drive thru that they had equipment trouble. I saidI'm sorry did't see the note and we love there food. She said like I said our equipment was bad and we had to close. She then hung up . I felt there was no need for her to be rude. There are other fish places to eat we chose there.

Hi my name is crystal Ufie I'm writing to you because I had a very bad visit today at one of your locations in Plano Texas, the adress is 1100 east Parker road, Plano Texas 75074, first off I ordered a 2 piece chicken meal with hush puppies fries and a pineapple cream cheese pie. On July 5th 2019 around 2 to 3 pm afternoon. A nice African American woman took my order but to my surprise when I broke into my chicken, it was discussing gooey red and black in side horrible so I walked over to the counter hoping to speak to the nice lady who took my order when a different white female employee, over heard me and asked what I wanted I showed her the chicken and told her I wanted a refund she didn't respond and I asked why it was like that and she said all the chicken is cooked like that and looks like that which upsetted me because she had no concern and that someone would say that and sev that to guest she just kept insisting that she could give me other pieces of chicken I said no so she was mad and instead of giving me a refund like I wanted she gave me fish ? I didn't want any of that the fish also seeemed gooey and uncooked not fresh I threw it away I'm so upset that this restaurant would serv such slop people can get sick like that she should have been more concerned and interested but she wasn't I didn't get her name or even know if she was a manager but I think she should be fired for that behavior and people can sue this location because of this incident I'm very upset and would like someone to get back to me ASAP my phone number is [protected]

We bought an 8 piece fish dinner tonight with hush puppies and fries. Well the 8 pieces of fish were so over cooked you couldn't eat them. We didn't bother checking it till we got home and opened the box up. And the fish we really small also must have been laying there for some time. I am very displeased with this order. It was done in St clairsville Ohio. I will not be going back there again wow you need to do something about them over cooking this and actually serving it to customers. Thank you. Cindy.

This is in reference to the Long John Silver's Restaurant at 3810 Stateline Texarkana, Texas. I've seen many complaints (online) in the past year or so in regards to the service at this establishment and the building itself is in dire need of renovations. I am not typically a complainer but would love to see a better atmosphere at LJS in Texarkana. We LOVE the food at LJS but I have to admit, it's not the cleanest or updated place around.

Please contact me at:

cindy.[protected]@leisd.net or [protected]

Sincerely,

Cindy Thompson

Whoever owns this franchise should not be in the restaurant business. It is evident to me that they have no concept of what CLEAN 'fast food' is designed to be. At a bare minimum they should be required to go through a stringent retraining process and corporate monitoring. The exterior of the drive-in window looks like a cow slung poop all over it, GROSS, [photo provided upon request] but this is not my major complaint.

My complaint is two fold. [1] I waited in line for a full 45 minutes before getting to the drive-in window. When I ordered [Ticket #1550] the guy taking the order had difficulty understanding even when I asked for an L1 & K1. [2] On top of this there was a long hair in my food. YUCK. Is this an example of what LJS standards are?

Needless to say I will not be returning to this location and if this is what LJS is putting out to be acceptable service and quality I will not visit any LJS location in the future. I noticed that four (4) vehicles pulled out of line and went across the street to Wendy's. Not good business. I would have also but was trapped in the line with no way to exit except going past the window.

Disgruntled,
John Cowley

I just wanted to say... I always loved eating at any of your franchises... And I love love loved you cole slaw... Until the last year of so... You changed your coleslaw... It's chunks instead of shredded.. And it tastes like it's molded... It's rotten... I have been tempted to have it analyzed to see if has mold in it... I cannot believe you can allow it... Go back to the original recipe... Shredded cabbage... And use fresh cabbage... Please... Please!
Thank u
Debbie bishop
[protected]@hotmail.com
Wv

I and my family came threw Long John Silver weeks ago and order a family fish meal and it was dry and old. The location is Griffin Ga. We were coming from Jackson, Ga. We wanted Fish and more, so we decided stopped there. There were a white lady and a black with dreads that day. I and my family wanted to sit and eat the food and we saw them messing with each, so we decided just left the store with the food. I don't think we need that customers service like that. If they are a couple that shouldn't work together, like that. What will you do about that? Also walking out the store I saw a cockroach on the wall. I promise me and my family will not visit there anymore.

The place was hot and need air condition.

I went thru drive thru after ordering 1 fish and 8 shrimp. I was at the window and they gave me 3 fish and no shrimp. I asked for what I ordered and the cashier had my order on her screen, so she made the error. They wanted the 3 fish back to throw in the trash and I said no, that I would pay for her mistake rather than wasting food. I finally was given my shrimp, and the total for 1 fish and 8 shrimp was almost $22.00. I asked for a free biscuit for the error and my wait time at the window and I was told that the store manager would call the police. The fish was so greasy that I could hardly hold onto it. I am requesting free food for 4 people to make up for the nasty, greasy fish and the threat of calling the police. I also think that the manager for 426 E Michigan St, on 5/28 at 6 pm should be written up for being so rude. She is absolutely not a good representative for this store. I would like her fired. I plan NOT to go back to this or any other store, and I suggest that no-one go to this lousy store.

store G135201 the fish was so nasty and greasy we ended up throwing it in the trash, the hush puppies were as brown on the inside as they were on the outside, we drove about 35 miles from our home in Thomasville NC to Winston Salem NC we spent like 37 dollars for 4 of us, I have had diarrhea like 10 times since Friday Night, so needless to say we wont be going there again. feel free to call me with any questions

Thank You,
Donald R Hale
6887 Wright Rd.
Thomasville, NC 27360
phone [protected]

PS... Dont get me wrong we love LJS just not that one

I get emails and mailings with coupons and special offerings such as $1 fish tacos and crab cakes on a regular basis. The store I frequent is #29273 in Salem, NH, a combination LJS and Taco Bell. They never have the specials saying they are a franchise. I have used some coupons there in the past, but yesterday I tried to use a buy one, one free variety platter and the manager refused to accept it. I would go elsewhere but it is the only LJS anywhere near me. Why bother with the mailings and coupons if your franchise stores have limited services and products.

I just spent more than 30 minutes in line at the drive thru (no apology for the wait) then got down the road and realized that half of my order was not in the bag. So I turned around and went back and went inside the restaurant and explained about the wait and half the order being missing. Again, no apology for the wait, or the oversight. They just handed me the missing items and turned around. There are only 6 booths and a total of 12 customers in the restaurant, and the drive through line is still all the way around the store and moving at a snail's pace... Seriously? I've worked in fast food, this was unacceptable!

I came into LJS on a Monday afternoon around 3:08 pm to try a sampler platter . I came inside for a reason, reason being going through the drive thru is almost suicide when you want something special done. Anyway I ordered my platter and mentioned I want to trade the chicken for a piece of fish they repeated back and I go sit down and wait for my order to be prepared. After 10 minutes lady brought me my food Thank you ! I get all the way home and what's the first thing slap me in the face is the piece of chicken, now I've made it home and hungry but you know it's not what I paid for so I called the restaurant and get no answer. To me my whole meal was ruined by one piece of chicken.
I'm hoping that this can be resolved in a timely manner Thank you

Me and my wife went to Long John Silver's on Cache Road in Lawton Oklahoma for lunch today 4-22-2019. When order our food the lady at the counter told us that there was no ice would it be ok that we did not have ice for our drinks. Not knowing the situation we told her that was fine, the next customers that can in placed their orders and again the lady proceeded to tell her that there was no ice for their drinks. The customer told the lady behind the counter that she came in to their restaurant 3 weeks ago and was told the same thing, A gentlemen can from the back and told her that is was not his fault that is was a corporate problem that they didn't want to fix the ice machine at the drink station. That is a very poor excuses for customers not to have ice for their drinks, I will not be eating at that Long John Silvers again, very poor business.

I just recently visited the Newport Kentucky location and had a bad experience with my family. My kids were unhappy with the food and mine was cold. I just wanted to make you aware of situation and see if anything you can do to make it right. Thanks in advance.
Richie hagenhoff 645 Clemmer Ave
Cincinnati Ohio 45219
r.[protected]@aol.com

My sister and I ordered a fish plate, my sister asked Ruben (csr) she wanted coleslaw instead of the fries n he said he couldn't change the order because he had already summited her order with fries...very bad customer service, then 25 minutes had gone by and we still hadn't gotten our plates...we finally got them, and the fish was over fried..so my sister took our plates back another guy came out probably the Manager, he started cussing at my sister. Wow I couldn't believe it..he didn't give us our receipt back...He was mad because we asked for our money back due to poor customer service and the fish was over cooked. Thank you

I visited your restaurant on 03/30/19 at which time I ordered the 2 fish 3 chicken platter. After returning home and opening my food I found that my order did not have my 2 pieces of fish in it. Returning to the location was not an option due to the fact that I was visiting from another town. Do you offer compensation for this? Coupon for free meal? Or least replacement of my two pieces of fish? You can reach me via email at
[protected]@gmail.com