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Long Island Rail Road [LIRR]
Long Island Rail Road [LIRR] Customer Service Phone, Email, Contacts

Long Island Rail Road [LIRR]
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1.1 360 Reviews

Long Island Rail Road [LIRR] Complaints Summary

6 Resolved
352 Unresolved
Our verdict: If considering services from Long Island Rail Road [LIRR] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Long Island Rail Road [LIRR] reviews & complaints 360

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2:40 pm EDT

Long Island Rail Road [LIRR] lirr idling train

Please make my voice heard! 🙏
I have filed quite a few complaints and it seems nobody cares enough to help us have peace in our homes.
Every weekend for what seems like the whole summer a train is left directly in front of my home idling. For the whole day..., the whole night..., sometimes we get a break in between.
It sounds like constant rumbling and a drilling type noise that is so disturbing to me and my family and my neighbors. It shakes my bed, and the walls... things have fallen off my wall. I have tried noise makers, playing music but can't sleep through that. And no matter what the vibration and noise is constant.
There is plenty of buildings the train can park behind which is about 25 feet from where it's parked now, that would relieve this issue. Or the train can be shut off while left there.
Please please please please please help this very disturbing and upsetting situation. 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏👑

This morning we were woken up at 7am on a Saturday to this noise.
This picture is taken out of my window. The video you can hear the noise we hear constantly.

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2:11 am EDT

Long Island Rail Road [LIRR] conductor/ticket lady

Was on the 130 am from penn station to Long Beach. First we asked lady conductor/ticket lady if she could print us a ticket since our phones might die. She said this was "impossible" which is clearly a lie. Secondly, multiple people in our car including ourselves asked her to let us know when Jamaica station was since there was only one transfer we could catch unless we wanted to wait multiple hours. Not only did she not tell us all, she only came along yelling at people "without tickets" (even though we alll had tickets to Long Beach) to get off the train, right in time to see our Long Beach train leaving and without a next one until 253 am. This woman is a horrible conductor/ticket collector and deserves to be fired.

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11:40 am EDT
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Long Island Rail Road [LIRR] conductor rudeness and unprofessionalism

I take the LIRR Ronkonkoma 7:21 train every morning. This morning I encounter a young, unprofessional rude conductor (not the usual conductor). Unfortunately, I was so shocked by his behavior that I did not get his employee name/number (not that it would even matter). I showed my October monthly pass today (9/30/19) because I made the mistake of thinking today was October 1, 2019. This disrespectful young conductor (maybe in his 20s to early 30s) had such an attitude. He said "well it's not October" after he commented that my pass said Port Jefferson and not Ronkonkoma (not that it matters) and when I realized I had the wrong monthly pass, I said "I thought it was October 1st and I already threw out my other pass". He then proceeded to stair me down and it was dead silence and he says "well why would you do that" and SCOFFED AT ME! I again said that I thought it was the first of the month. After embarrassing me and making a scene he simply walks away scoffing yet again-like it was a bother for him to do his freaking job or to have to talk to me. I am so outraged that it took every ounce of my being to not lose my temper. I pay $405/month and as a legal professional I will NOT TOLERATE that kind of behavior. This "child" should be spoken to about manners and professionalism and to not dress like a slob while working. Should I not hear back that something was done regarding this matter, I will go hire up the chain-he should be penalized by getting written up or losing a vacation/pay and then maybe he will wise up. These younger people think they are superior to the rest of us and this has to stop. God forbid we had a REAL EMERGENCY, this guy would probably run the other way. These conductors are professions and the need to act like it.

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10:04 am EDT

Long Island Rail Road [LIRR] people listening to music/talking on the phone without headphones.

Every single time I ride the train there is bound to be at least one rude person who blasts the music from their phone during the entire trip.
I take a train on Atlantic Avenue, then transfer to another train in Jamaica, and finally get on a train to Great River.
The conductors never say anything to anyone who does this. There should be clear rules about noise and they should be enforced.

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3:18 pm EDT
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Long Island Rail Road [LIRR] passengers

This is a suggest and complaint. It unfortunate that passengers are so rude to sit their bags on the sits and refuse to move them when additional passengers board. It's uncomfortable to have to wake someone up to move their bags that they did not pay an extra fare for.

My suggestion is there should be a rule that passengers cannot take up another seat with their bags. conductors should be the ones to ask them to remove it.

Please consider it's annoying.

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8:35 am EDT
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Long Island Rail Road [LIRR] on time service

I made arrangements for my 77 year old mother to be at my house at 0730 today so I could be on time for a 900 meeting my boss was holding. My boss treats me very well and never asks me to be in at a specific time, yesterday my train arrived 7 mins after scheduled time in Atlantic terminal at 858 instead of 851 making me late. Todays delays will make me late for my 900 meeting. Totally unacceptable and like myself, people make arrangements to be somewhere at a certain time and your [censored]ty service [censored]s it all up.

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8:15 am EDT
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Long Island Rail Road [LIRR] trains skipping stops to pick up passengers

I don't understand how you can possibly charge what you do while providing the worst service imaginable. Trains are constantly late or simply bypass stops to pick up passengers who need to get to work in the morning. Inevitably, throngs of passengers pile up at stops because no trains are stopping to pick them up. You are costing people their own jobs and livelihood. How [censored]ing dare you.

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4:00 pm EDT

Long Island Rail Road [LIRR] train not making on time connection with atlantic terminal train

Sunday 9/22/19. The 6:40 am train leaving Huntington did not leave the station until 645am from there proceed to go local. Which made the customers late for work. because when finally arriving at Jamaica the 7:20am train to Atlantic Terminal had left the station causing the customers to stand and wait for the 7;55am train. this is not acceptable. If the train is supposed to be on time leaving and arriving at their destination on time so people can get to work on time so do that. There wasn't no problem on Saturday 9/21/19. That train left Huntington on time and arrived in BKLYn on time. We the customers are paying too much money for this kind of service, which puts working people in a bad position getting to work late. Pls. try to fix this problem, I wouldn't like this to happen every Sunday. Either adjust the schedule for have it running on time.

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5:44 pm EDT

Long Island Rail Road [LIRR] conductor

I would like to file a complaint against the conductor on the LIRR train that leaves from Massapequa Park to Penn Station at 06:26 every morning. The date of the most recent incident is September 19 2019. This conductor is very rude, never says thank you to the passengers, and bangs the clipper against the metal to make noise so the passengers can wake up. The passengers do not like him and this is likely to escalate into a altercation if he is not removed from this train. His employee ID is 9380 or 9880. Thank you.

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3:52 pm EDT
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Long Island Rail Road [LIRR] brentwood train station

An inordinate amount of loitered has been occurring at the train station. Psychiatric patients have over run the facility. Every rider is accosted by pan handlers. The premise has become a urinol. Filth from the homeless is found everywhere. I pay 40 dollars to Ride the LIRR to Penn roundtrip. I would expect a safer and cleaner facility free from harassment. It is a neglected frequently used location that needs attention. It has become unsafe.

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8:43 pm EDT

Long Island Rail Road [LIRR] trains

Today i was on a 656 pm train to hicksville when that train was cancelled and turned into a 7:11 pm train. By 7:00 pm the train was already absolutely packed, i was standing shoulder to shoulder with people it was extremely uncomfortable. The train did not depart from penn station until 740 pm. as someone who rides the train weekly and pays for such service, the ride I experienced tonight was completely unacceptable and no way to treat paying customers. I am livid to say the least.

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8:02 pm EDT
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Long Island Rail Road [LIRR] train scheduling, timeliness and comfort

I can count on one thing when it comes to the LIRR service, it will always be late.

You should be ashamed of yourselves that you can't hit a time window.
This evening during rush hour peak service between Penn Station and Babylon the train took over 1 hour and 35 minutes.
I pay peak pricing for this crap service?

I haven't seen my family in two weeks and a miss yet another day because of this?!? My kids were tucked in by the time I got home, I should've been home 30 minutes prior!
Terrible.

Lower your prices because you won't improve your service. You've proven to be inept throughout the decades.

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6:48 pm EDT

Long Island Rail Road [LIRR] train skipped my stop

I was waiting for the 6:30pm train from Stewart Manor to get to Penn.
The train DID NOT STOP for me. Now I am waiting another 50 minutes for a train?
How is this possible? This has never happened before in the 3 years I have been taking this train on Friday evenings.
What happened? Is this just up to the conductor? It makes no sense whatsoever.
Is anyone even reading this?
Please reply to [protected]@gmail.com
Thank you

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9:01 am EDT
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Long Island Rail Road [LIRR] filthy train cars

I was on the 6:24am train from Ronkonkoma to Penn this morning. Not only was it an old train which you guys should stop using because of multiple issues but I sat down in my seat and there dried throw up everywhere. This is ridiculous! The whole car stunk. Not a great way to start my day. Do you guys not clean the train cars anymore when they are in the yard? I am a monthly ticket holder and I, along with many, many people pay $405.00 a month! For what? Dirty cars and bad service? But of course we don't get
Any refunds. We just get ticket hikes every 3 months! Things need to change. This is not right to do to daily commuters.

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6:28 pm EDT

Long Island Rail Road [LIRR] train stops

Why is it that there is constant trains passing by Mineola yet they don't stop, they go to Hicksville instead. Mineola is one of your big stations there is no reason more trains should stop there. As an example weekly from 6pm to 628 pm, 4 trains pass by Mineola from Jamaica and the first stop is Hicksville. I'm a monthly customer and it's really frustrating having to wait at Jamaica for over half hour for a train.

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5:17 am EDT

Long Island Rail Road [LIRR] train service cancelled, apathetic conductors

Appallingly disorganized and careless service on the 12:20AM train from Penn to Ronkonkoma the morning of 9/8 (which was already running late).

As we pull into Jamaica, the conductor suddenly announces that the train will be terminated and passengers must get off. Our tickets were already punched with no mention of any changes. Loudspeaker instructions were chaotic and unclear. "If you're going to Ronkonkoma, take the 1:15 train to Babylon instead, then the 2:00am to Hempstead, and then take a shuttle to Hickville..." Everyone was confused, but rushed off anyway. Why didn't conductors tell us service was cancelled before punching our tickets? Or was it news to them as well? Why do you not inform passengers that their $9 tickets are basically invalid? Either way, there were clearly severe lapses in professionalism.

My stop (Mineola) was local, and I had no idea where to go, who to ask, how to get there. Train crew already disappeared and went into hiding. There was chaos on the platforms. I heard an announcement, "Mineola track 7, " and immediately jumped onto that train as the doors were closing. Only to learn from a kind passenger on board that it was going a completely different route (Locust Manor) and the train AFTER was headed to Mineola. The conductor on this new train then informs me that service to Mineola was actually cancelled altogether due to construction. Wow, who knew! I'd have to stop at the closest station by transferring again (at Valley Stream) to another line, West Hempstead. And then just hitchhike at 1am to Mineola I guess, because there was no shuttle service, taxis, or anything at that hour. Alternatively, I could wait another four hours at the crack of dawn for the next train back to Jamaica.

I manage to transfer to the West Hempstead train (now 1am) and ask the conductor on train#3 whats going on. "Nah, this is going to West Hempstead not Mineola" I told him my train was cancelled. He says, "oh yea, I heard about that. I don't know. I don't know how far it is from Mineola. Oh well. I mean, do you have a smart phone?" I told him my phone was at 1% and the train outlets weren't charging. "Oh you're charging it? Okay." And he walks away.

Mind you, at this hour trains are empty, stations are desolate, and it's a creepy time (especially for a young female like me) to be stranded. No one cares, though. how foolish and naive of me to expect otherwise, even as a paying customer at that.

I got off at the West Hempstead line and noticed I was indeed the only passenger left on the train. I was searching for an outlet, anything to keep me plugged in at the desolate station while I waited for my ride. Two crew members walked out of the station office, out of uniform. I asked if there was a place I could charge my phone as I was at 1% and stranded. One completely ignored me, the other told me no. Conductor soon joins them as they all get in their cars to head home. How nice!

There were so many levels of miscommunication, and the careless attitudes of the train crew were just unacceptable. If service was disrupted, passengers must be informed before they board, before their are tickets punched. Crew shouldn't rush customers off the train without making sure the routes home were understood. It's even more imperative to do this at off-peak hours, past midnight.

Also, the trains are filthy. Totally not worth the $9. none of it I want a refund at the very least

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4:26 pm EDT
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Long Island Rail Road [LIRR] unopened train cars

This is crazy. The 4:19 Babylon train out of Jamaica is packed and people are standing everywhere. The train conductor refuses to open up the last two empty cars. When your a monthly ticket holder this is ridiculous! Open the cars. Not only is this a safety concern it's just not right. I pay for my monthly tickets. There's a few LIRR workers very comfortable sitting down enjoying their free ride!

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8:40 pm EDT

Long Island Rail Road [LIRR] i’m complaining about a racist act

Hello,
I'm a researcher at SBU and I was going home today. Then I took the train at 7:46pm for Port Jeff at Stony Brook. I got on the train with a white girl. And around me were several white people. But the train officer came directly to me and asked only for me to provide tickets. I gave it to him, of course. But he didn't ask anybody else for tickets. I felt humiliated and I totally feel it's because of my dark skin. He was rude and didn't say thank you nor any polite words.

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2:25 pm EDT

Long Island Rail Road [LIRR] train conductor

I caught the train at last minute. I had my senior round trip in my ticket wallet on my phone. When I tried to open it and activate my ticket reception was spotty. I asked the female conductor if she could wait for two minutes or come back at the end of her route but she refused. She kept insisting that I would pay for a ticket no matter how many times I had explained that I already purchased tickets and if she's willing to wait until we're out of the tunnel I'll show it to her. She kept yelling and humiliated me in front of the other passengers until I had no choice but to give her the last of my cash so she would leave me alone.
I have proof of when I purchased my electronic tickets and I have a paper receipt of the $15 dollars ticket she bullied me into buying. Later on before I left the train I caught up to her and wanted to show her my electronic tickets but she dismissed me and when I asked for her name she refused.
Senior citizens round trip ticket cost $12, 50 and one way ticket on the train costs $15.
I would like to know if the Long Island Railroaded condones bullying of her customers and if you don't as I don't think you do imagine the limited funds a senior citizen lives on and you might find it in your heart to refund me the fee of that ticket.

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4:07 am EDT

Long Island Rail Road [LIRR] train stop

On August 13, 2019 the 3:43 am stop at Auburndale going to Penn Station stopped but the doors never opened. The conductor was not seen indicating the waiting passengers to move forward to a different car with open doors. The train left leaving several stranded passengers heading to work. This action had force the passenger to pay for a cab into the city since we are unable to be late for work.
This has been my first experience since riding the LIRR in 10 yrs. Not a pleasant start for a day.
Ms Luquis
202-17 36 th Ave
Bayside, NY 11361
[protected]

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Long Island Rail Road [LIRR] In-depth Review

Service Reliability:

Punctuality and On-Time Performance: The Long Island Rail Road (LIRR) is known for its punctuality and on-time performance. Trains generally adhere to their schedules, ensuring that passengers can rely on the LIRR for timely transportation.

Frequency of Delays and Cancellations: While occasional delays and cancellations may occur due to unforeseen circumstances, the LIRR strives to minimize disruptions to its service. Passengers can expect a relatively low frequency of delays and cancellations.

Response to Service Disruptions: In the event of service disruptions, the LIRR is proactive in providing updates and alternative transportation options to affected passengers. The staff is trained to handle such situations efficiently, ensuring minimal inconvenience to commuters.

Customer Service:

Accessibility and Availability of Customer Support: The LIRR offers accessible customer support through various channels, including phone, email, and in-person assistance at stations. The customer support team is readily available to address any queries or concerns.

Responsiveness to Queries and Complaints: The LIRR demonstrates a high level of responsiveness to passenger queries and complaints. They strive to address customer concerns promptly and effectively, ensuring a satisfactory resolution.

Assistance for Passengers with Special Needs: Passengers with special needs receive commendable assistance from the LIRR. The staff is trained to provide support and accommodations to passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Ticketing and Fare Options:

Range of Ticketing Options: The LIRR offers a wide range of ticketing options to cater to different travel needs. Passengers can choose from single, monthly, and annual tickets, providing flexibility and convenience.

Ease of Purchasing Tickets: Purchasing tickets for the LIRR is a hassle-free process. Passengers can conveniently buy tickets online, through mobile apps, or at ticket machines located at stations.

Clarity and Transparency of Fare Structure: The LIRR maintains a clear and transparent fare structure, ensuring that passengers understand the cost of their travel. Fare information is readily available, allowing passengers to make informed decisions.

Train Comfort and Amenities:

Cleanliness and Maintenance of Trains: The LIRR maintains a high standard of cleanliness and maintenance for its trains. Passengers can expect clean and well-maintained train cars, ensuring a pleasant journey.

Comfort of Seating and Adequate Space: The seating on LIRR trains is comfortable, providing passengers with a relaxing travel experience. There is also adequate space for passengers to move around and store their belongings.

Availability of Amenities: The LIRR understands the importance of amenities for passenger comfort. Trains are equipped with amenities such as restrooms, Wi-Fi, and power outlets, enhancing the overall travel experience.

Safety and Security:

Implementation of Safety Measures: The LIRR prioritizes passenger safety by implementing various safety measures. Emergency exits and fire safety protocols are in place to ensure the well-being of passengers in case of emergencies.

Security Measures: The LIRR maintains a secure environment for passengers through the presence of staff and surveillance systems. Passengers can travel with peace of mind, knowing that their safety is a top priority.

Communication of Safety Instructions and Procedures: The LIRR effectively communicates safety instructions and procedures to passengers. Clear signage and announcements are provided, ensuring that passengers are aware of safety protocols and can navigate the trains and stations safely.

Accessibility and Infrastructure:

Availability of Stations and Accessibility for People with Disabilities: The LIRR ensures that its stations are accessible to people with disabilities. Elevators, ramps, and other accessibility features are available, allowing all passengers to easily navigate the stations.

Condition and Maintenance of Stations and Platforms: The LIRR maintains its stations and platforms in good condition. Regular maintenance is conducted to ensure a safe and comfortable environment for passengers.

Signage and Information for Navigation: The LIRR provides clear signage and information throughout its stations to assist passengers in navigation. Passengers can easily find their way around the stations, ensuring a smooth travel experience.

Route Coverage and Connectivity:

Extent of Coverage in Long Island and Surrounding Areas: The LIRR offers extensive coverage in Long Island and its surrounding areas. Passengers can conveniently travel to various destinations within the region using the LIRR.

Frequency and Availability of Trains on Different Routes: The LIRR operates trains with a good frequency and availability on different routes. Passengers can expect regular train services, allowing for flexible travel plans.

Connectivity with Other Modes of Transportation: The LIRR provides seamless connectivity with other modes of transportation, such as buses and ferries. Passengers can easily transfer between different modes of transport, enhancing the overall travel experience.

Value for Money:

Affordability of Tickets in Comparison to Service Quality: The LIRR offers tickets at a reasonable price, considering the quality of service provided. Passengers can enjoy a comfortable and reliable travel experience without breaking the bank.

Availability of Discounts and Promotions: The LIRR frequently offers discounts and promotions, providing passengers with opportunities to save on their travel expenses. Passengers can take advantage of these offers to further enhance the value for money.

Overall Satisfaction with the Value Received: Passengers generally express high levels of satisfaction with the value they receive from the LIRR. The combination of reliable service, comfortable travel, and reasonable prices contributes to a positive overall experience.

Environmental Impact:

Efforts towards Sustainability and Reducing Carbon Footprint: The LIRR demonstrates a commitment to sustainability by implementing initiatives to reduce its carbon footprint. Efforts such as energy-efficient practices and the use of renewable energy sources contribute to a greener transportation system.

Use of Renewable Energy Sources: The LIRR actively incorporates renewable energy sources into its operations. This helps reduce reliance on fossil fuels and promotes a more environmentally friendly mode of transportation.

Initiatives for Waste Management and Recycling: The LIRR implements waste management and recycling initiatives to minimize its environmental impact. Proper disposal and recycling practices are encouraged throughout the system, promoting a cleaner and greener environment.

Overall User Experience:

Overall Satisfaction with the Service: Passengers generally express high levels of satisfaction with the LIRR's service. The combination of reliable and punctual trains, helpful staff, and comfortable amenities contributes to a positive overall user experience.

Likelihood of Recommending the LIRR to Others: Many passengers are likely to recommend the LIRR to others due to its reliable service, convenient ticketing options, and overall positive travel experience. The LIRR is often regarded as a trustworthy transportation choice.

Areas for Improvement and Suggestions for Enhancements: While the LIRR provides a commendable service, there is always room for improvement. Some passengers suggest enhancing communication during service disruptions and further expanding the availability of amenities, such as Wi-Fi, on trains.

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Contact Long Island Rail Road [LIRR] customer service

Phone numbers

511 +1 (718) 217-5477

Website

new.mta.info

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