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Long Island Rail Road [LIRR]
Long Island Rail Road [LIRR] Customer Service Phone, Email, Contacts

Long Island Rail Road [LIRR]
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1.1 360 Reviews

Long Island Rail Road [LIRR] Complaints Summary

6 Resolved
352 Unresolved
Our verdict: If considering services from Long Island Rail Road [LIRR] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Long Island Rail Road [LIRR] reviews & complaints 360

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2:10 pm EDT
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Long Island Rail Road [LIRR] laurelton residents cannot utilize station parking

Due to the discounted Atlantic Ticket from Laurelton Station to Atlantic Terminal and Laurelton Station already having free parking, many LIRR passengers from Rosedale and Zone 4 and above have been driving to Laurelton Station to take advantage of these savings. However, this has been causing the residents of Laurelton to be displaced. The free parking lot available to Laurelton residents is full to capacity way before 7AM. Residents have to park further away on the street and walk to the station. Many have missed their regular scheduled train unable to find parking.

Laurelton residents would love to be able to utilize the structures and facilities that were put in place for them and not be robbed of the opportunity by non-residents. There are some recommendations for a solution to the parking problem such as the use of a barcoded car window sticker or ID for the residents. Residents can provide their driver's license as proof of residing in the community to obtain the window sticker or ID.

We hope that the matter can be resolved.

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6:36 am EDT

Long Island Rail Road [LIRR] motel 6 for homeless

Waiting room in mass park seems to be home to as many as 5 homeless men. The place stinks like body odor & cigarettes. I am a conductor waiting for my next train & told them the waiting room is for ticketed passengers only & they said [censored] off call the police we dont care. This is my 6th complaint. Same do nothing result. Maybe at least you can send someone to remove the "this waiting room is for ticketed passengers only sign" since this sign is false.

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2:44 pm EDT

Long Island Rail Road [LIRR] filthy dirty trains

I take the 8am train from Bayside to Penn Station 5 days a week., which is obviously a Peak Train. When I walked on the train this morning the floor was wet and sticky filled with a huge amount of beer cans and plastic containers, not to mention the smell. It was disgusting and a mess.
What I am confused about is why this train was not cleaned at all. In this day of so many communicable Health issues why do you treat your customers that way: Now that you have just increased the price of my ticket what did I get for it- FILTH
Where is your sense of pride.

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8:55 pm EDT

Long Island Rail Road [LIRR] disgraceful service

I got on the 707 in woodside to go.to new.hyde park i was in the 2nd last car. We get to nhp and the doors dont open so there are 50 ppl in my car alone not knowing anything or why cause the ticket puncher never checked any tickets and was not to be seen. He is co 1034 for you information . We start moving and about 100 ppl moving up the train that werent able to get our in nhp till we find your ticket puncher hiding in his little hut. We proceed to tell him he didnt open the doors in the last 2 cars and hes not a bit phased and tells us we have to go to Hicksville. Ignorance, i mean you have a simple job do it the last 2 cars are full of nhp ppl. He didnt punch tickets so hes getting paid to sit and do nothing obviously. We move further on up so we can get off the old piece of junk train we are on and the ticket puncher is telling us hurry get off and giving an attitude like we were at fault and when on of the passengers told him what happened he turned his head basically saying he didnt care and oh well not my problem. You just raised the fairs and this is the [censored] that happens, you are robbing ppl and paying these incapable morans a ton of money to do nothing. Im disgusted and im sure nothing will be done as it never is but just figured id let you know the idiotic crap we as passengers deal with and the crap service your provide and the last of attention that your employees pay to what the hell they are supposed to be doing. Disgusting

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5:00 am EDT

Long Island Rail Road [LIRR] unacceptable level of noise during sleeping hours

The noise level coming from the Speonk train station is getting absolutely ridiculous. I live about a mile north of the train station and nightly am awakened by a myriad of disturbing noises. The trains idle all night long and are constantly moved throughout the yard. But the worst part is the honking! They're not just small toots, they're drawn out long and loud house shaking honks (about 5/6 in a row) that jolt me out of my sleep on a regular basis. I have been awake since 3 am (2 hours) because of this noise. This level of inconsideration for the residents of this small community is completely ridiculous. The MTA makes enough money, surely they can figure out a way to play with their horns during waking hours!

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12:49 pm EDT

Long Island Rail Road [LIRR] poor service

I'm traveling from mastic to penn station 4 times a week. Trains are always late, always some construction going on and now they decided they need more money and increased prices. This is pissing me off and it's so retarded! Trains are never on time! It takes 2, 5 hours one way and starting today until May 17 train originates at Babylon. Hate it so much

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6:46 am EDT

Long Island Rail Road [LIRR] homeless in mass park waiting room.

I have logged complaints here before about the vagrant problem in the waiting room. There are 5 that are currently here. 6-9am. They sleep, smoke and smell up the waiting room which is supposed to be for ticketed passengers only as the sign says. I always get the same response that homelessness is a problem and there is nothing the lirr can do. I'm not asking you to solve homelessness I'm just asking to keep them away from waiting areas that are meant for paying passengers.

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Update by Leek99
May 02, 2019 6:41 am EDT

Homeless stinking up the waiting room making it unbearable for PAYING passengers. This is my 5th complaint with NO response other than a standard email. This is unacceptable. Every morning between 6- 9am there are any number of them sleeping, smoking, scaring passengers with aggressive behavior & filling the room with body odor. Next step for me is to call 911 directly if no proper response

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12:02 pm EDT

Long Island Rail Road [LIRR] lack of trains to long beach in evenings

It is unacceptable to have no trains to Long Beach between 8:30pm and 10:08pm during the week. There used to be an 8:58pm and 9:53pm option but both have been removed over the years leaving a 1 hour and 38 minute gap between current trains. How was a large service gap like that approved and set into place?! In addition, the 10:08 train ALWAYS arrives late to Long Beach! It is scheduled to arrive at 11:03pm and does not arrive before 11:15pm EVERY DAY.

This lack of proper train service to Long Beach is unfair to riders trying to get home from work, school, etc. Honestly, this poorly thought-out train schedule is an insult to the Long Beach riders. I pay $297 a month for safe, prompt, and convenient service, and believe that I am being ripped off as I am not receiving what I am paying for. MTA/LIRR needs to fix this evening schedule issue ASAP.

I appreciate a timely response.

Best,
Elyse Schreiber
Email: [protected]@yahoo.com

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8:37 pm EDT

Long Island Rail Road [LIRR] conductor

I don't usually take the train, due to the fact that my car is being serviced and i live in long island and work in Queens. Lirr was my last option. I decided to purchase a round trip ticket but as i get on the train i realize it was peek and i had a off peek ticket. Before the conductor got to me i look up the peek fair. It said $12. And my ticket was only $9. So i take out $3 more to add up to the remaining balance. As the conductor approaches me i hand him the money and the ticket. He then says 1 more dollar. I asked him why and he said that they round it off. My respond u round what the fair is $12 how now do i have to pay more then the actual fair? He then in a loud voice said i just explained to you they round it off. While other passengers started to look over. I have never been so disappointed in the service of the lirr until now. Its not wrong to ask where your own money is going i didn't see any signs that stated the fee would be more then if your on the train. Customer service was very poor. 8:02pm to Babylon.

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11:29 am EDT

Long Island Rail Road [LIRR] lindenhurst station

On April 15, 2019, at 5:17, my boyfriend rode the train to pann Station. He went to the only one machine that sells ticketss..and the machine was broken. I shoudl note this is frequent occurence..the machines freeze up etc.. He boarded the traina nd explained to the conductor. The conductor said oh well...you need to pay the extra far because you didnt buy at machine. So there is not a working machine to purchase tickets and the paying customer has to pay extra. The conductor was quite arrogant, agressive and threatning to the point he said he was callingt he cops unless he paid the extra service fee. Well a police officer comes over and basiclly tells him are you serious...you dont have a working ticket machine and want to charge a customer more..YEP! low and behold he found an old ticket in his wallet. This conductor needs a lesson in customer service. Not arguing with paying customers and if he explained this to him, his hands were tied and he could take it up withLIRR it woudl have been acceptable, instead of getting agressive. not to mention i wa son the phoen and heard the whoel thing and was apalled and disgraced.

I have the video of the machine which i tool 2 hours later that was still broken. Please call me to discuss.

Kelly Faherty [protected]

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9:53 am EDT

Long Island Rail Road [LIRR] 5:49 pm train out of atlantic terminal

Why is this train only 6 cars in length? Every evening people are forced to stand up and down the aisles of each car, especially when it pulls out of Jamaica station. Please add at least two additional cars!

I also have take notice of the fact that the 5:52 PM train out of Jamaica is a 10 car train that carries approximately 100 passengers. That's nuts!

Why not take two of the cars from one train and add them to the other.

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11:40 am EDT
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Long Island Rail Road [LIRR] far rockaway branch old smelly trains

For the second day in a row you have run the same smelly old train on the 8:03a Car9835.

This car smells from urine...

It appears that of the 12% old cars still in service that an abnormal amount of old trains are being run on this line.

In addition at rush hour the 6:02 is totally overcrowded as if no one from the MTA monitors the number passengers and the time considerations with short trains and overcrowding...

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BrianG1
, US
Apr 24, 2019 9:59 am EDT

Agreed. Car 9835 is the worst one I've ridden. Practically every seat is either ripped, taped or off kilter. And don't get me started with the bathroom stench.

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LindsayG7
, US
Apr 24, 2019 9:55 am EDT

Agreed. The old trains seem to ONLY run on the Far Rockaway branch. See attached photos for how 90% of the seats looked. Unless you want to ruin your clothes you can't sit in these. And you can't breathe either because it smells of wet dog and urine.

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6:51 am EDT

Long Island Rail Road [LIRR] train car severe swaying

Hi:

I take the 5:42 train from Ronkonkoma to Penn. On Mondays and Wednesday, we have an older train (often referred to as the seventies train because it looks dated). I sit in the last car. After the last pickup (Hicksville) to Jamicia, the train car sways backs and forth so hard that I am literally thrown to the person next to me and the window. I understand a little back and forth but this movement is extreme and I am concerned it will cause harm to myself or someone else. Can you please look into this matter.

Thank you

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8:48 am EDT

Long Island Rail Road [LIRR] service on the 6:25 out of jamaica

Yesterday, 4/4/19, I boarded the very crowded 6:25 from Jamaica to Ronkonkoma. I was in the last car. A group of approximately 6 males and females boarded the train. This group was the last to board the train. They were extremely intoxicated. They brought large bottles of beer with them onto the train which they drank openly. One woman dropped the bottle onto the floor causing the beer to splash onto my clothing and my tote bag. The topics of their very loud conversations were vulgar and totally inappropriate. The women, in particular, were falling into other passengers including myself and into the poles and partitions of the train. People moved but since the train was crowed, this option was limited. The conductor walked passed this group. He did not ask for their tickets nor did he make any attempt to control their offensive and disrespectful behavior. These passengers should never have been permitted to board the train. This conductor clearly needs training about how to deal with difficult people and situations. I think he needs to be spoken to.

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7:46 am EDT

Long Island Rail Road [LIRR] train cleanliness

I am a daily LIRR commuter and have been using the LIRR for over twenty years. After a brief but steady improvement in train cleanliness, in 2015-2017 things have really started to deteriorate again. I am not talking about litter that accumulates on heavy rush hour service; that can be expected. Floors and seats look like they haven't been mopped/wiped down in months. Grime and litter are stuffed between seat cushions. Isn't there a supervisor checking to see that cleaning crews are doing their jobs? This doesn't seem like an unreasonable request. On a recent trip on a MTA Metro North train, I found their trains to be significantly cleaner and I am not referring to just the newer trains but even the much older versions.

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8:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Long Island Rail Road [LIRR] compromised ticket vending machine farmingdale station. (11735).

A debit card of mine was used to obtain tickets from farmingdale station to penn station recently. the debit card is never used to purchase tickets. on 01/21/2019 a purchase from my account to the l.i. r.r. was completed for $297 at the jamaica station without my authorization.
Chase officials advised me there have been numerous fraudulent activities stemming from the farmingdale station. perhaps police surveillance at the location will lead to the apprehension of these individual(s) responsible.
Jamaica station seems to be their station of fraudulent purchases from the compromised cards.

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4:47 am EST

Long Island Rail Road [LIRR] ronkonkoma weekend trains

Hi! Im an RN at NYU Medical Center and work mostly on the weekends. So I'm on the Ronkonkoma train to Penn on the weekends. Many times I walk into not only a dirty train with garbage all over the floor, leftover food, bottles rolling on as the train moves, sticky floors and VOMIT! That's a bodily fluid carrying a host of things! I often have to walk through a few cars until I get one that's descent. Can someone please address this on going issue? Thank you for your time and consideration. Mei Valenti

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11:44 pm EST

Long Island Rail Road [LIRR] conductor

On sunday December 30th, 2018, i got on the 9:45pm train in Jamaica going to Babylon. i had a long day standing from activities so soon as i got into the train, i sat in the smaller side of cart near the conductors station. i was in one of the last 3 carts where i stretched my cramp legs on the seat. The male conductor checked my ticket and commanded me to take my feet of the seat. i explained to him i will and i needed to get a relief from the cramps i am experiencing. He told me he will not leave my area until i do what he tells me to do. he stood right by me ranting and treating to throw me out of the train or my belongings out if i don't listen to him touching my shopping bag. i then got upset and told how hurt i am by his actions.
i am a monthly customer and i have seen all sort of riders putting their feet, making noise, spiting and drunk even do worst things when the trains are really full and no one tells them anything. this conductor told me i'm crazy and i should make a new years resolution to have manners. the conductor sticked his fingers up at me. i cursed at him and ask him to call the police.
i don't think i deserve this just because i have my feet stretched on the seat. i know i cant have my feet on the seat, the fact that i look so simple and a woman of color doesn't mean i am just anybody, you do not know the customers who ride the trains, that conductor is not up to my personality level. i am not an illiterate. my level of education is far more than a conductor. i do not need to be respected. can this be addressed pls? thanks
Gloria Safo
Pharm.D
[protected]

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Update by gloria s
Dec 30, 2018 11:45 pm EST

no feed back received from company

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7:27 am EST

Long Island Rail Road [LIRR] babylon line to jamaica terminal

On 12/12/18 I was on the 5:11am train from Babylon to Jamaica terminal. I sat in the middle of the car. Across from me was a seat for 3 people. I noticed a homeless person sleeping across the seat. When the conductor came by he woke her up and asked she not sleep across the seat so other riders could sit. Who would sit next to her she smelled. I was amazed he only woke her up and did not ask for a ticket. I am paying on a monthly basis over $300.00 for service that is not on time, overcrowded trains and now homeless people are allowed to ride at my expense.

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2:07 am EST
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Long Island Rail Road [LIRR] montauk train

On 3 separate occassions doors wouldn't open at my stop and train started moving. Pressed button overhead to stop train that's when the doors opened. The latest was the 12:42 out of Penn on 11 /16/ 18. When it came to bay shore, doors would not open and train started pulling out. Pressed overhead button and train stopped and let me out. What's going on? Conductors sleeping? This is serious.

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Long Island Rail Road [LIRR] In-depth Review

Service Reliability:

Punctuality and On-Time Performance: The Long Island Rail Road (LIRR) is known for its punctuality and on-time performance. Trains generally adhere to their schedules, ensuring that passengers can rely on the LIRR for timely transportation.

Frequency of Delays and Cancellations: While occasional delays and cancellations may occur due to unforeseen circumstances, the LIRR strives to minimize disruptions to its service. Passengers can expect a relatively low frequency of delays and cancellations.

Response to Service Disruptions: In the event of service disruptions, the LIRR is proactive in providing updates and alternative transportation options to affected passengers. The staff is trained to handle such situations efficiently, ensuring minimal inconvenience to commuters.

Customer Service:

Accessibility and Availability of Customer Support: The LIRR offers accessible customer support through various channels, including phone, email, and in-person assistance at stations. The customer support team is readily available to address any queries or concerns.

Responsiveness to Queries and Complaints: The LIRR demonstrates a high level of responsiveness to passenger queries and complaints. They strive to address customer concerns promptly and effectively, ensuring a satisfactory resolution.

Assistance for Passengers with Special Needs: Passengers with special needs receive commendable assistance from the LIRR. The staff is trained to provide support and accommodations to passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Ticketing and Fare Options:

Range of Ticketing Options: The LIRR offers a wide range of ticketing options to cater to different travel needs. Passengers can choose from single, monthly, and annual tickets, providing flexibility and convenience.

Ease of Purchasing Tickets: Purchasing tickets for the LIRR is a hassle-free process. Passengers can conveniently buy tickets online, through mobile apps, or at ticket machines located at stations.

Clarity and Transparency of Fare Structure: The LIRR maintains a clear and transparent fare structure, ensuring that passengers understand the cost of their travel. Fare information is readily available, allowing passengers to make informed decisions.

Train Comfort and Amenities:

Cleanliness and Maintenance of Trains: The LIRR maintains a high standard of cleanliness and maintenance for its trains. Passengers can expect clean and well-maintained train cars, ensuring a pleasant journey.

Comfort of Seating and Adequate Space: The seating on LIRR trains is comfortable, providing passengers with a relaxing travel experience. There is also adequate space for passengers to move around and store their belongings.

Availability of Amenities: The LIRR understands the importance of amenities for passenger comfort. Trains are equipped with amenities such as restrooms, Wi-Fi, and power outlets, enhancing the overall travel experience.

Safety and Security:

Implementation of Safety Measures: The LIRR prioritizes passenger safety by implementing various safety measures. Emergency exits and fire safety protocols are in place to ensure the well-being of passengers in case of emergencies.

Security Measures: The LIRR maintains a secure environment for passengers through the presence of staff and surveillance systems. Passengers can travel with peace of mind, knowing that their safety is a top priority.

Communication of Safety Instructions and Procedures: The LIRR effectively communicates safety instructions and procedures to passengers. Clear signage and announcements are provided, ensuring that passengers are aware of safety protocols and can navigate the trains and stations safely.

Accessibility and Infrastructure:

Availability of Stations and Accessibility for People with Disabilities: The LIRR ensures that its stations are accessible to people with disabilities. Elevators, ramps, and other accessibility features are available, allowing all passengers to easily navigate the stations.

Condition and Maintenance of Stations and Platforms: The LIRR maintains its stations and platforms in good condition. Regular maintenance is conducted to ensure a safe and comfortable environment for passengers.

Signage and Information for Navigation: The LIRR provides clear signage and information throughout its stations to assist passengers in navigation. Passengers can easily find their way around the stations, ensuring a smooth travel experience.

Route Coverage and Connectivity:

Extent of Coverage in Long Island and Surrounding Areas: The LIRR offers extensive coverage in Long Island and its surrounding areas. Passengers can conveniently travel to various destinations within the region using the LIRR.

Frequency and Availability of Trains on Different Routes: The LIRR operates trains with a good frequency and availability on different routes. Passengers can expect regular train services, allowing for flexible travel plans.

Connectivity with Other Modes of Transportation: The LIRR provides seamless connectivity with other modes of transportation, such as buses and ferries. Passengers can easily transfer between different modes of transport, enhancing the overall travel experience.

Value for Money:

Affordability of Tickets in Comparison to Service Quality: The LIRR offers tickets at a reasonable price, considering the quality of service provided. Passengers can enjoy a comfortable and reliable travel experience without breaking the bank.

Availability of Discounts and Promotions: The LIRR frequently offers discounts and promotions, providing passengers with opportunities to save on their travel expenses. Passengers can take advantage of these offers to further enhance the value for money.

Overall Satisfaction with the Value Received: Passengers generally express high levels of satisfaction with the value they receive from the LIRR. The combination of reliable service, comfortable travel, and reasonable prices contributes to a positive overall experience.

Environmental Impact:

Efforts towards Sustainability and Reducing Carbon Footprint: The LIRR demonstrates a commitment to sustainability by implementing initiatives to reduce its carbon footprint. Efforts such as energy-efficient practices and the use of renewable energy sources contribute to a greener transportation system.

Use of Renewable Energy Sources: The LIRR actively incorporates renewable energy sources into its operations. This helps reduce reliance on fossil fuels and promotes a more environmentally friendly mode of transportation.

Initiatives for Waste Management and Recycling: The LIRR implements waste management and recycling initiatives to minimize its environmental impact. Proper disposal and recycling practices are encouraged throughout the system, promoting a cleaner and greener environment.

Overall User Experience:

Overall Satisfaction with the Service: Passengers generally express high levels of satisfaction with the LIRR's service. The combination of reliable and punctual trains, helpful staff, and comfortable amenities contributes to a positive overall user experience.

Likelihood of Recommending the LIRR to Others: Many passengers are likely to recommend the LIRR to others due to its reliable service, convenient ticketing options, and overall positive travel experience. The LIRR is often regarded as a trustworthy transportation choice.

Areas for Improvement and Suggestions for Enhancements: While the LIRR provides a commendable service, there is always room for improvement. Some passengers suggest enhancing communication during service disruptions and further expanding the availability of amenities, such as Wi-Fi, on trains.

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Contact Long Island Rail Road [LIRR] customer service

Phone numbers

511 +1 (718) 217-5477

Website

new.mta.info

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